Investigating the influential factors of return channel loyalty in omni-channel retailing
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DOI: 10.1016/j.ijpe.2019.03.011
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Citations
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Cited by:
- Yang, Lu & Li, Xiangyong & Xia, Ye & Aneja, Y.P., 2023. "Returns operations in omnichannel retailing with buy-online-and-return-to-store," Omega, Elsevier, vol. 119(C).
- Mitxel Cotarelo & Teresa Fayos & Haydeé Calderón & Alejandro Mollá, 2021. "Omni-Channel Intensity and Shopping Value as Key Drivers of Customer Satisfaction and Loyalty," Sustainability, MDPI, vol. 13(11), pages 1-17, May.
- Nourhan Ah. Saad & Sara Elgazzar & Sonja Mlaker Kac, 2022. "Investigating the Impact of Resilience, Responsiveness, and Quality on Customer Loyalty of MSMEs: Empirical Evidence," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
- Jaroslav Nenadál & David Vykydal & Eva Tylečková, 2021. "Complex Customer Loyalty Measurement at Closed-Loop Quality Management in B2B Area—Czech Example," Sustainability, MDPI, vol. 13(5), pages 1-20, March.
- Amir Heiman & Bruce P. McWilliams & David Zilberman, 2022. "Adoption of Innovations: Comparing the Imitation and the Threshold Models," Foundations and Trends(R) in Marketing, now publishers, vol. 17(1), pages 1-57, June.
- Chen, Xingli & Zhou, Jianheng, 2021. "The complexity analysis and chaos control in omni-channel supply chain with consumer migration and advertising cost sharing," Chaos, Solitons & Fractals, Elsevier, vol. 146(C).
- Anthony Boyd Stevenson & Julia Rieck, 2024. "Investigating Returns Management across E-Commerce Sectors and Countries: Trends, Perspectives, and Future Research," Logistics, MDPI, vol. 8(3), pages 1-37, August.
- Xu, Xun & Zeng, Shuo & He, Yuanjie, 2021. "The impact of information disclosure on consumer purchase behavior on sharing economy platform Airbnb," International Journal of Production Economics, Elsevier, vol. 231(C).
- Park, Joonyong & Kim, Renee B., 2022. "Importance of offline service quality in building loyalty of OC service brand," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
- Sonia Bendimerad & Oussama El Khalil & Asma Khelifi, 2023. "E-commerce and returns management: the other side of the show [E-commerce et gestion des retours : l'envers du décor]," Post-Print hal-04413401, HAL.
- Kong, Ruixiao & Luo, Li & Chen, Liuxin & Keblis, Matthew F., 2020. "The effects of BOPS implementation under different pricing strategies in omnichannel retailing," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 141(C).
- Junxia He & Jian Liu & Fan Yang & Xia Zhao, 2022. "Returns Freight Insurance Policy and the Impact from a BOPS Retailer," SN Operations Research Forum, Springer, vol. 3(1), pages 1-36, March.
- Ahmed Dabees & Mahmoud Barakat & Sahar Sobhy Elbarky & Andrej Lisec, 2023. "A Framework for Adopting a Sustainable Reverse Logistics Service Quality for Reverse Logistics Service Providers: A Systematic Literature Review," Sustainability, MDPI, vol. 15(3), pages 1-16, January.
- Mandal, Prasenjit & Basu, Preetam & Saha, Kushal, 2021. "Forays into omnichannel: An online retailer’s strategies for managing product returns," European Journal of Operational Research, Elsevier, vol. 292(2), pages 633-651.
- Kamarin Merritt & Shichao Zhao, 2020. "An Investigation of What Factors Determine the Way in Which Customer Satisfaction Is Increased through Omni-Channel Marketing in Retail," Administrative Sciences, MDPI, vol. 10(4), pages 1-24, October.
- Goedhart, Joost & Haijema, René & Akkerman, Renzo, 2023. "Modelling the influence of returns for an omni-channel retailer," European Journal of Operational Research, Elsevier, vol. 306(3), pages 1248-1263.
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Keywords
Omni-channel; Product returns; Customer loyalty; Perceived risk;All these keywords.
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