How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
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References listed on IDEAS
- Mano, Haim, 1994. "Risk-Taking, Framing Effects, and Affect," Organizational Behavior and Human Decision Processes, Elsevier, vol. 57(1), pages 38-58, January.
- Hornik, Jacob, 1988. "Cognitive thoughts mediating compliance in multiple request situations," Journal of Economic Psychology, Elsevier, vol. 9(1), pages 69-79, March.
- Mano, Haim, 1992. "Judgments under distress: Assessing the role of unpleasantness and arousal in judgment formation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 52(2), pages 216-245, July.
- Greenwald, Anthony G & Leavitt, Clark, 1984. " Audience Involvement in Advertising: Four Levels," Journal of Consumer Research, Oxford University Press, vol. 11(1), pages 581-592, June.
- Gurdon, Michael A. & Savitt, Ronald & Pribova, Marie, 1999. "Consumer activism in the Czech Republic: the role of exit and voice in a changing economy," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 28(1), pages 3-19.
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