IDEAS home Printed from https://ideas.repec.org/a/eee/ejores/v226y2013i3p367-385.html
   My bibliography  Save this article

Personnel scheduling: A literature review

Author

Listed:
  • Van den Bergh, Jorne
  • Beliën, Jeroen
  • De Bruecker, Philippe
  • Demeulemeester, Erik
  • De Boeck, Liesje

Abstract

This paper presents a review of the literature on personnel scheduling problems. Firstly, we discuss the classification methods in former review papers. Secondly, we evaluate the literature in the many fields that are related to either the problem setting or the technical features. Each perspective is presented as a table in which the classification is displayed. This method facilitates the identification of manuscripts related to the reader’s specific interests. Throughout the literature review, we identify trends in research on personnel staffing and scheduling, and we indicate which areas should be subject to future research.

Suggested Citation

  • Van den Bergh, Jorne & Beliën, Jeroen & De Bruecker, Philippe & Demeulemeester, Erik & De Boeck, Liesje, 2013. "Personnel scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 226(3), pages 367-385.
  • Handle: RePEc:eee:ejores:v:226:y:2013:i:3:p:367-385
    DOI: 10.1016/j.ejor.2012.11.029
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0377221712008776
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.ejor.2012.11.029?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jens Brunner & Günther Edenharter, 2011. "Long term staff scheduling of physicians with different experience levels in hospitals using column generation," Health Care Management Science, Springer, vol. 14(2), pages 189-202, June.
    2. Jonathan F. Bard & Lin Wan, 2008. "Workforce Design with Movement Restrictions Between Workstation Groups," Manufacturing & Service Operations Management, INFORMS, vol. 10(1), pages 24-42, November.
    3. Mark Isken, 2004. "An Implicit Tour Scheduling Model with Applications in Healthcare," Annals of Operations Research, Springer, vol. 128(1), pages 91-109, April.
    4. Hesham K. Alfares, 2007. "Operator staffing and scheduling for an IT-help call centre," European Journal of Industrial Engineering, Inderscience Enterprises Ltd, vol. 1(4), pages 414-430.
    5. Hesham Alfares, 2004. "Survey, Categorization, and Comparison of Recent Tour Scheduling Literature," Annals of Operations Research, Springer, vol. 127(1), pages 145-175, March.
    6. Azmat, Carlos S. & Widmer, Marino, 2004. "A case study of single shift planning and scheduling under annualized hours: A simple three-step approach," European Journal of Operational Research, Elsevier, vol. 153(1), pages 148-175, February.
    7. Musliu, Nysret & Schaerf, Andrea & Slany, Wolfgang, 2004. "Local search for shift design," European Journal of Operational Research, Elsevier, vol. 153(1), pages 51-64, February.
    8. S. Mirrazavi & Henri Beringer, 2007. "A web-based workforce management system for Sainsburys Supermarkets Ltd," Annals of Operations Research, Springer, vol. 155(1), pages 437-457, November.
    9. Richard Freling & Ramon Lentink & Albert Wagelmans, 2004. "A Decision Support System for Crew Planning in Passenger Transportation Using a Flexible Branch-and-Price Algorithm," Annals of Operations Research, Springer, vol. 127(1), pages 203-222, March.
    10. B Maenhout & M Vanhoucke, 2009. "The impact of incorporating nurse-specific characteristics in a cyclical scheduling approach," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(12), pages 1683-1698, December.
    11. Thompson, Gary M. & Pullman, Madeleine E., 2007. "Scheduling workforce relief breaks in advance versus in real-time," European Journal of Operational Research, Elsevier, vol. 181(1), pages 139-155, August.
    12. Chiaramonte, Michael V. & Chiaramonte, Laurel M., 2008. "An agent-based nurse rostering system under minimal staffing conditions," International Journal of Production Economics, Elsevier, vol. 114(2), pages 697-713, August.
    13. Mehmet Tolga Cezik & Pierre L'Ecuyer, 2008. "Staffing Multiskill Call Centers via Linear Programming and Simulation," Management Science, INFORMS, vol. 54(2), pages 310-323, February.
    14. Fethi Jarray, 2009. "A 4-Day Or A 3-Day Workweeks Scheduling Problem With A Given Workforce Size," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 26(05), pages 685-696.
    15. Jonathan Bard & David Morton & Yong Wang, 2007. "Workforce planning at USPS mail processing and distribution centers using stochastic optimization," Annals of Operations Research, Springer, vol. 155(1), pages 51-78, November.
    16. Markus P. Thiel, 2008. "Team-Oriented Airline Crew Rostering for Cockpit Personnel," Lecture Notes in Economics and Mathematical Systems, in: Mark Hickman & Pitu Mirchandani & Stefan Voß (ed.), Computer-aided Systems in Public Transport, pages 91-114, Springer.
    17. L Wan & J F Bard, 2007. "Weekly staff scheduling with workstation group restrictions," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(8), pages 1030-1046, August.
    18. M Lezaun & G Pérez & E Sáinz de la Maza, 2006. "Crew rostering problem in a public transport company," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(10), pages 1173-1179, October.
    19. Athanassios Avramidis & Wyean Chan & Pierre L'Ecuyer, 2009. "Staffing multi-skill call centers via search methods and a performance approximation," IISE Transactions, Taylor & Francis Journals, vol. 41(6), pages 483-497.
    20. M Lezaun & G Pérez & E Sáinz de la Maza, 2010. "Staff rostering for the station personnel of a railway company," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(7), pages 1104-1111, July.
    21. Jens Brunner & Jonathan Bard & Rainer Kolisch, 2009. "Flexible shift scheduling of physicians," Health Care Management Science, Springer, vol. 12(3), pages 285-305, September.
    22. Margarida Moz & Margarida Pato, 2004. "Solving the Problem of Rerostering Nurse Schedules with Hard Constraints: New Multicommodity Flow Models," Annals of Operations Research, Springer, vol. 128(1), pages 179-197, April.
    23. Maenhout, Broos & Vanhoucke, Mario, 2013. "An integrated nurse staffing and scheduling analysis for longer-term nursing staff allocation problems," Omega, Elsevier, vol. 41(2), pages 485-499.
    24. John Goodale & Gary Thompson, 2004. "A Comparison of Heuristics for Assigning Individual Employees to Labor Tour Schedules," Annals of Operations Research, Springer, vol. 128(1), pages 47-63, April.
    25. Maenhout, Broos & Vanhoucke, Mario, 2010. "A hybrid scatter search heuristic for personalized crew rostering in the airline industry," European Journal of Operational Research, Elsevier, vol. 206(1), pages 155-167, October.
    26. David Sinreich & Ola Jabali, 2007. "Staggered work shifts: a way to downsize and restructure an emergency department workforce yet maintain current operational performance," Health Care Management Science, Springer, vol. 10(3), pages 293-308, September.
    27. M J Brusco & T R Johns, 2011. "An integrated approach to shift-starting time selection and tour-schedule construction," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(7), pages 1357-1364, July.
    28. A.T. Ernst & H. Jiang & M. Krishnamoorthy & B. Owens & D. Sier, 2004. "An Annotated Bibliography of Personnel Scheduling and Rostering," Annals of Operations Research, Springer, vol. 127(1), pages 21-144, March.
    29. Broos Maenhout & Mario Vanhoucke, 2008. "Comparison and hybridization of crossover operators for the nurse scheduling problem," Annals of Operations Research, Springer, vol. 159(1), pages 333-353, March.
    30. Li, Jingpeng & Burke, Edmund K. & Curtois, Tim & Petrovic, Sanja & Qu, Rong, 2012. "The falling tide algorithm: A new multi-objective approach for complex workforce scheduling," Omega, Elsevier, vol. 40(3), pages 283-293.
    31. Jingpeng Li & Uwe Aickelin & Edmund K. Burke, 2009. "A Component-Based Heuristic Search Method with Evolutionary Eliminations for Hospital Personnel Scheduling," INFORMS Journal on Computing, INFORMS, vol. 21(3), pages 468-479, August.
    32. Knust, Sigrid & Schumacher, Elisabeth, 2011. "Shift scheduling for tank trucks," Omega, Elsevier, vol. 39(5), pages 513-521, October.
    33. Chu, Sydney C.K., 2007. "Generating, scheduling and rostering of shift crew-duties: Applications at the Hong Kong International Airport," European Journal of Operational Research, Elsevier, vol. 177(3), pages 1764-1778, March.
    34. Ernst, A. T. & Jiang, H. & Krishnamoorthy, M. & Sier, D., 2004. "Staff scheduling and rostering: A review of applications, methods and models," European Journal of Operational Research, Elsevier, vol. 153(1), pages 3-27, February.
    35. Rasmussen, Matias Sevel & Justesen, Tor & Dohn, Anders & Larsen, Jesper, 2012. "The Home Care Crew Scheduling Problem: Preference-based visit clustering and temporal dependencies," European Journal of Operational Research, Elsevier, vol. 219(3), pages 598-610.
    36. Krishnamoorthy, M. & Ernst, A.T. & Baatar, D., 2012. "Algorithms for large scale Shift Minimisation Personnel Task Scheduling Problems," European Journal of Operational Research, Elsevier, vol. 219(1), pages 34-48.
    37. Luca Di Gaspero & Johannes Gärtner & Guy Kortsarz & Nysret Musliu & Andrea Schaerf & Wolfgang Slany, 2007. "The minimum shift design problem," Annals of Operations Research, Springer, vol. 155(1), pages 79-105, November.
    38. Detienne, Boris & Pridy, Laurent & Pinson, ric & Rivreau, David, 2009. "Cut generation for an employee timetabling problem," European Journal of Operational Research, Elsevier, vol. 197(3), pages 1178-1184, September.
    39. Jeroen Beliën & Erik Demeulemeester, 2007. "On the trade-off between staff-decomposed and activity-decomposed column generation for a staff scheduling problem," Annals of Operations Research, Springer, vol. 155(1), pages 143-166, November.
    40. Tang, Hao & Miller-Hooks, Elise & Tomastik, Robert, 2007. "Scheduling technicians for planned maintenance of geographically distributed equipment," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 43(5), pages 591-609, September.
    41. Anton Ovchinnikov & Joseph Milner, 2008. "Spreadsheet Model Helps to Assign Medical Residents at the University of Vermont's College of Medicine," Interfaces, INFORMS, vol. 38(4), pages 311-323, August.
    42. Sandjai Bhulai & Ger Koole & Auke Pot, 2008. "Simple Methods for Shift Scheduling in Multiskill Call Centers," Manufacturing & Service Operations Management, INFORMS, vol. 10(3), pages 411-420, December.
    43. Hertz, Alain & Lahrichi, Nadia & Widmer, Marino, 2010. "A flexible MILP model for multiple-shift workforce planning under annualized hours," European Journal of Operational Research, Elsevier, vol. 200(3), pages 860-873, February.
    44. Elina Rönnberg & Torbjörn Larsson, 2010. "Automating the self-scheduling process of nurses in Swedish healthcare: a pilot study," Health Care Management Science, Springer, vol. 13(1), pages 35-53, March.
    45. D. Parr & J. Thompson, 2007. "Solving the multi-objective nurse scheduling problem with a weighted cost function," Annals of Operations Research, Springer, vol. 155(1), pages 279-288, November.
    46. Glass, Celia A. & Knight, Roger A., 2010. "The nurse rostering problem: A critical appraisal of the problem structure," European Journal of Operational Research, Elsevier, vol. 202(2), pages 379-389, April.
    47. P R Harper & N H Powell & J E Williams, 2010. "Modelling the size and skill-mix of hospital nursing teams," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(5), pages 768-779, May.
    48. Ulusam Seckiner, Serap & Gokcen, Hadi & Kurt, Mustafa, 2007. "An integer programming model for hierarchical workforce scheduling problem," European Journal of Operational Research, Elsevier, vol. 183(2), pages 694-699, December.
    49. G. Hao & K.K. Lai & M. Tan, 2004. "A Neural Network Application in Personnel Scheduling," Annals of Operations Research, Springer, vol. 128(1), pages 65-90, April.
    50. Brucker, Peter & Qu, Rong & Burke, Edmund, 2011. "Personnel scheduling: Models and complexity," European Journal of Operational Research, Elsevier, vol. 210(3), pages 467-473, May.
    51. Hojati, Mehran & Patil, Ashok S., 2011. "An integer linear programming-based heuristic for scheduling heterogeneous, part-time service employees," European Journal of Operational Research, Elsevier, vol. 209(1), pages 37-50, February.
    52. Leslie C. Edie, 1954. "Traffic Delays at Toll Booths," Operations Research, INFORMS, vol. 2(2), pages 107-138, May.
    53. S M Al-Yakoob & H D Sherali, 2008. "A column generation approach for an employee scheduling problem with multiple shifts and work locations," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(1), pages 34-43, January.
    54. Castillo, Ignacio & Joro, Tarja & Li, Yong Yue, 2009. "Workforce scheduling with multiple objectives," European Journal of Operational Research, Elsevier, vol. 196(1), pages 162-170, July.
    55. Patrik Eveborn & Mikael Rönnqvist & Helga Einarsdóttir & Mats Eklund & Karin Lidén & Marie Almroth, 2009. "Operations Research Improves Quality and Efficiency in Home Care," Interfaces, INFORMS, vol. 39(1), pages 18-34, February.
    56. G Laporte & G Pesant, 2004. "A general multi-shift scheduling system," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 55(11), pages 1208-1217, November.
    57. Kabak, Ozgur & Ulengin, Fusun & Aktas, Emel & Onsel, Sule & Topcu, Y. Ilker, 2008. "Efficient shift scheduling in the retail sector through two-stage optimization," European Journal of Operational Research, Elsevier, vol. 184(1), pages 76-90, January.
    58. Thompson, Gary M. & Goodale, John C., 2006. "Variable employee productivity in workforce scheduling," European Journal of Operational Research, Elsevier, vol. 170(2), pages 376-390, April.
    59. Matthias Walter & Jürgen Zimmermann, 2012. "On a multi-project staffing problem with heterogeneously skilled workers," Operations Research Proceedings, in: Diethard Klatte & Hans-Jakob Lüthi & Karl Schmedders (ed.), Operations Research Proceedings 2011, edition 127, pages 489-494, Springer.
    60. Helber, Stefan & Henken, Kirsten, 2007. "Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials," Hannover Economic Papers (HEP) dp-379, Leibniz Universität Hannover, Wirtschaftswissenschaftliche Fakultät.
    61. Corominas, Albert & Lusa, Amaia & Olivella, Jordi, 2012. "A detailed workforce planning model including non-linear dependence of capacity on the size of the staff and cash management," European Journal of Operational Research, Elsevier, vol. 216(2), pages 445-458.
    62. Christoph Stark & Jürgen Zimmermann, 2005. "An Exact Branch-and-Price Algorithm for Workforce Scheduling," Operations Research Proceedings, in: Hein Fleuren & Dick Hertog & Peter Kort (ed.), Operations Research Proceedings 2004, pages 207-212, Springer.
    63. Lilly, M.T. & Emovon, I. & Ogaji, S.O.T. & Probert, S.D., 2007. "Four-day service-staff work-week in order to complete maintenance operations more effectively in a Nigerian power-generating station," Applied Energy, Elsevier, vol. 84(10), pages 1044-1055, October.
    64. Shangyao Yan & Chia-Hung Chen & Chung-Kai Chen, 2008. "Short-term shift setting and manpower supplying under stochastic demands for air cargo terminals," Transportation, Springer, vol. 35(3), pages 425-444, May.
    65. Melanie De Grano & D. Medeiros & David Eitel, 2009. "Accommodating individual preferences in nurse scheduling via auctions and optimization," Health Care Management Science, Springer, vol. 12(3), pages 228-242, September.
    66. Wipawee Tharmmaphornphilas & Bryan Norman, 2007. "A methodology to create robust job rotation schedules," Annals of Operations Research, Springer, vol. 155(1), pages 339-360, November.
    67. Dietz, Dennis C., 2011. "Practical scheduling for call center operations," Omega, Elsevier, vol. 39(5), pages 550-557, October.
    68. Belií«n, Jeroen & Demeulemeester, Erik, 2008. "A branch-and-price approach for integrating nurse and surgery scheduling," European Journal of Operational Research, Elsevier, vol. 189(3), pages 652-668, September.
    69. Erwin Abbink & Matteo Fischetti & Leo Kroon & Gerrit Timmer & Michiel Vromans, 2005. "Reinventing Crew Scheduling at Netherlands Railways," Interfaces, INFORMS, vol. 35(5), pages 393-401, October.
    70. Auke Pot & Sandjai Bhulai & Ger Koole, 2008. "A Simple Staffing Method for Multiskill Call Centers," Manufacturing & Service Operations Management, INFORMS, vol. 10(3), pages 421-428, December.
    71. de Matta, Renato & Peters, Emmanuel, 2009. "Developing work schedules for an inter-city transit system with multiple driver types and fleet types," European Journal of Operational Research, Elsevier, vol. 192(3), pages 852-865, February.
    72. Restrepo, María I. & Lozano, Leonardo & Medaglia, Andrés L., 2012. "Constrained network-based column generation for the multi-activity shift scheduling problem," International Journal of Production Economics, Elsevier, vol. 140(1), pages 466-472.
    73. Guy Eitzen & David Panton & Graham Mills, 2004. "Multi-Skilled Workforce Optimisation," Annals of Operations Research, Springer, vol. 127(1), pages 359-372, March.
    74. Beddoe, Gareth R. & Petrovic, Sanja, 2006. "Selecting and weighting features using a genetic algorithm in a case-based reasoning approach to personnel rostering," European Journal of Operational Research, Elsevier, vol. 175(2), pages 649-671, December.
    75. Burke, Edmund K. & Li, Jingpeng & Qu, Rong, 2010. "A hybrid model of integer programming and variable neighbourhood search for highly-constrained nurse rostering problems," European Journal of Operational Research, Elsevier, vol. 203(2), pages 484-493, June.
    76. Lusa, Amaia & Corominas, Albert & Muñoz, Norberto, 2008. "A multistage scenario optimisation procedure to plan annualised working hours under demand uncertainty," International Journal of Production Economics, Elsevier, vol. 113(2), pages 957-968, June.
    77. Hung, Rudy, 2006. "Using compressed workweeks to save labour cost," European Journal of Operational Research, Elsevier, vol. 170(1), pages 319-322, April.
    78. Corominas, Albert & Lusa, Amaia & Pastor, Rafael, 2007. "Using a MILP model to establish a framework for an annualised hours agreement," European Journal of Operational Research, Elsevier, vol. 177(3), pages 1495-1506, March.
    79. Pastor, Rafael & Olivella, Jordi, 2008. "Selecting and adapting weekly work schedules with working time accounts: A case of a retail clothing chain," European Journal of Operational Research, Elsevier, vol. 184(1), pages 1-12, January.
    80. Koeleman, P.M. & Bhulai, S. & van Meersbergen, M., 2012. "Optimal patient and personnel scheduling policies for care-at-home service facilities," European Journal of Operational Research, Elsevier, vol. 219(3), pages 557-563.
    81. Lynn Gordon & Erhan Erkut, 2004. "Improving Volunteer Scheduling for the Edmonton Folk Festival," Interfaces, INFORMS, vol. 34(5), pages 367-376, October.
    82. Rong, Aiying & Grunow, Martin, 2009. "Shift designs for freight handling personnel at air cargo terminals," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(5), pages 725-739, September.
    83. M E T Horn & H Jiang & P Kilby, 2007. "Scheduling patrol boats and crews for the Royal Australian Navy," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(10), pages 1284-1293, October.
    84. Ingolfsson, Armann & Campello, Fernanda & Wu, Xudong & Cabral, Edgar, 2010. "Combining integer programming and the randomization method to schedule employees," European Journal of Operational Research, Elsevier, vol. 202(1), pages 153-163, April.
    85. Topaloglu, Seyda, 2009. "A shift scheduling model for employees with different seniority levels and an application in healthcare," European Journal of Operational Research, Elsevier, vol. 198(3), pages 943-957, November.
    86. Seyda Topaloglu & Irem Ozkarahan, 2004. "An Implicit Goal Programming Model for the Tour Scheduling Problem Considering the Employee Work Preferences," Annals of Operations Research, Springer, vol. 128(1), pages 135-158, April.
    87. Chia-Hung Chen & Shangyao Yan & Miawjane Chen, 2010. "Short-term manpower planning for MRT carriage maintenance under mixed deterministic and stochastic demands," Annals of Operations Research, Springer, vol. 181(1), pages 67-88, December.
    88. Paola Cappanera & Giorgio Gallo, 2004. "A Multicommodity Flow Approach to the Crew Rostering Problem," Operations Research, INFORMS, vol. 52(4), pages 583-596, August.
    89. E K Burke & T Curtois & R Qu & G Vanden Berghe, 2010. "A scatter search methodology for the nurse rostering problem," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(11), pages 1667-1679, November.
    90. Nima Safaei & Dragan Banjevic & Andrew Jardine, 2011. "Workforce-constrained maintenance scheduling for military aircraft fleet: a case study," Annals of Operations Research, Springer, vol. 186(1), pages 295-316, June.
    91. Hua Ni & Hernán Abeledo, 2007. "A branch-and-price approach for large-scale employee tour scheduling problems," Annals of Operations Research, Springer, vol. 155(1), pages 167-176, November.
    92. G Erdoğan & E Erkut & A Ingolfsson & G Laporte, 2010. "Scheduling ambulance crews for maximum coverage," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(4), pages 543-550, April.
    93. Drezet, L.-E. & Billaut, J.-C., 2008. "A project scheduling problem with labour constraints and time-dependent activities requirements," International Journal of Production Economics, Elsevier, vol. 112(1), pages 217-225, March.
    94. Rodney B. Wallace & Ward Whitt, 2005. "A Staffing Algorithm for Call Centers with Skill-Based Routing," Manufacturing & Service Operations Management, INFORMS, vol. 7(4), pages 276-294, August.
    95. S Casado & M Laguna & J Pacheco, 2005. "Heuristical labour scheduling to optimize airport passenger flows," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 56(6), pages 649-658, June.
    96. Giovanni Felici & Claudio Gentile, 2004. "A Polyhedral Approach for the Staff Rostering Problem," Management Science, INFORMS, vol. 50(3), pages 381-393, March.
    97. Uwe Aickelin & Paul White, 2004. "Building Better Nurse Scheduling Algorithms," Annals of Operations Research, Springer, vol. 128(1), pages 159-177, April.
    98. Eveborn, Patrik & Flisberg, Patrik & Ronnqvist, Mikael, 2006. "Laps Care--an operational system for staff planning of home care," European Journal of Operational Research, Elsevier, vol. 171(3), pages 962-976, June.
    99. A Corominas & J Olivella & R Pastor, 2010. "Capacity planning with working time accounts in services," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(2), pages 321-331, February.
    100. Burke, Edmund K. & Curtois, Timothy & Post, Gerhard & Qu, Rong & Veltman, Bart, 2008. "A hybrid heuristic ordering and variable neighbourhood search for the nurse rostering problem," European Journal of Operational Research, Elsevier, vol. 188(2), pages 330-341, July.
    101. Volgenant, A., 2004. "A note on the assignment problem with seniority and job priority constraints," European Journal of Operational Research, Elsevier, vol. 154(1), pages 330-335, April.
    102. E K Burke & T Curtois & L F van Draat & J-K van Ommeren & G Post, 2011. "Progress control in iterated local search for nurse rostering," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(2), pages 360-367, February.
    103. Mehran Hojati, 2010. "Near-optimal solution to an employee assignment problem with seniority," Annals of Operations Research, Springer, vol. 181(1), pages 539-557, December.
    104. Robbins, Thomas R. & Harrison, Terry P., 2010. "A stochastic programming model for scheduling call centers with global Service Level Agreements," European Journal of Operational Research, Elsevier, vol. 207(3), pages 1608-1619, December.
    105. Albert Corominas & Amaia Lusa & Rafael Pastor, 2004. "Planning Annualised Hours with a Finite Set of Weekly Working Hours and Joint Holidays," Annals of Operations Research, Springer, vol. 128(1), pages 217-233, April.
    106. Carlos Azmat & Tony Hürlimann & Marino Widmer, 2004. "Mixed Integer Programming to Schedule a Single-Shift Workforce under Annualized Hours," Annals of Operations Research, Springer, vol. 128(1), pages 199-215, April.
    107. Stolletz, Raik, 2010. "Operational workforce planning for check-in counters at airports," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 46(3), pages 414-425, May.
    108. Valouxis, Christos & Gogos, Christos & Goulas, George & Alefragis, Panayiotis & Housos, Efthymios, 2012. "A systematic two phase approach for the nurse rostering problem," European Journal of Operational Research, Elsevier, vol. 219(2), pages 425-433.
    109. Belien, Jeroen & Demeulemeester, Erik, 2006. "Scheduling trainees at a hospital department using a branch-and-price approach," European Journal of Operational Research, Elsevier, vol. 175(1), pages 258-278, November.
    110. Guyon, O. & Lemaire, P. & Pinson, É. & Rivreau, D., 2010. "Cut generation for an integrated employee timetabling and production scheduling problem," European Journal of Operational Research, Elsevier, vol. 201(2), pages 557-567, March.
    111. Yongjian Li & Jian Chen & Xiaoqiang Cai, 2007. "An integrated staff-sizing approach considering feasibility of scheduling decision," Annals of Operations Research, Springer, vol. 155(1), pages 361-390, November.
    112. Monia Rekik & Jean-François Cordeau & François Soumis, 2004. "Using Benders Decomposition to Implicitly Model Tour Scheduling," Annals of Operations Research, Springer, vol. 128(1), pages 111-133, April.
    113. Cardoen, Brecht & Demeulemeester, Erik & Beliën, Jeroen, 2010. "Operating room planning and scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 201(3), pages 921-932, March.
    114. Júlíus Atlason & Marina Epelman & Shane Henderson, 2004. "Call Center Staffing with Simulation and Cutting Plane Methods," Annals of Operations Research, Springer, vol. 127(1), pages 333-358, March.
    115. G M Campbell, 2011. "A two-stage stochastic program for scheduling and allocating cross-trained workers," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(6), pages 1038-1047, June.
    116. Beliën, Jeroen & Forcé, Hein, 2012. "Supply chain management of blood products: A literature review," European Journal of Operational Research, Elsevier, vol. 217(1), pages 1-16.
    117. Valls, Vicente & Pérez, Ángeles & Quintanilla, Sacramento, 2009. "Skilled workforce scheduling in Service Centres," European Journal of Operational Research, Elsevier, vol. 193(3), pages 791-804, March.
    118. Jens Brunner & Jonathan Bard & Rainer Kolisch, 2011. "Midterm scheduling of physicians with flexible shifts using branch and price," IISE Transactions, Taylor & Francis Journals, vol. 43(2), pages 84-109.
    119. Techawiboonwong, Atthawit & Yenradee, Pisal & Das, Sanchoy K., 2006. "A master scheduling model with skilled and unskilled temporary workers," International Journal of Production Economics, Elsevier, vol. 103(2), pages 798-809, October.
    120. Salem Al-Yakoob & Hanif Sherali, 2007. "Mixed-integer programming models for an employee scheduling problem with multiple shifts and work locations," Annals of Operations Research, Springer, vol. 155(1), pages 119-142, November.
    121. Lü, Zhipeng & Hao, Jin-Kao, 2012. "Adaptive neighborhood search for nurse rostering," European Journal of Operational Research, Elsevier, vol. 218(3), pages 865-876.
    122. Stolletz, Raik & Brunner, Jens O., 2012. "Fair optimization of fortnightly physician schedules with flexible shifts," European Journal of Operational Research, Elsevier, vol. 219(3), pages 622-629.
    123. Tallys H. Yunes & Arnaldo V. Moura & Cid C. de Souza, 2005. "Hybrid Column Generation Approaches for Urban Transit Crew Management Problems," Transportation Science, INFORMS, vol. 39(2), pages 273-288, May.
    124. Júlíus Atlason & Marina A. Epelman & Shane G. Henderson, 2008. "Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods," Management Science, INFORMS, vol. 54(2), pages 295-309, February.
    125. Bellanti, F. & Carello, G. & Della Croce, F. & Tadei, R., 2004. "A greedy-based neighborhood search approach to a nurse rostering problem," European Journal of Operational Research, Elsevier, vol. 153(1), pages 28-40, February.
    126. Bard, Jonathan F. & Purnomo, Hadi W., 2005. "Preference scheduling for nurses using column generation," European Journal of Operational Research, Elsevier, vol. 164(2), pages 510-534, July.
    127. Avramidis, Athanassios N. & Chan, Wyean & Gendreau, Michel & L'Ecuyer, Pierre & Pisacane, Ornella, 2010. "Optimizing daily agent scheduling in a multiskill call center," European Journal of Operational Research, Elsevier, vol. 200(3), pages 822-832, February.
    128. Burak Bilgin & Patrick Causmaecker & Benoît Rossie & Greet Vanden Berghe, 2012. "Local search neighbourhoods for dealing with a novel nurse rostering model," Annals of Operations Research, Springer, vol. 194(1), pages 33-57, April.
    129. Fowler, John W. & Wirojanagud, Pornsarun & Gel, Esma S., 2008. "Heuristics for workforce planning with worker differences," European Journal of Operational Research, Elsevier, vol. 190(3), pages 724-740, November.
    130. Yan, Shangyao & Chen, Chia-Hung & Chen, Chung-Kai, 2006. "Long-term manpower supply planning for air cargo terminals," Journal of Air Transport Management, Elsevier, vol. 12(4), pages 175-181.
    131. X Zhu & H D Sherali, 2009. "Two-stage workforce planning under demand fluctuations and uncertainty," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(1), pages 94-103, January.
    132. Niklas Kohl & Stefan Karisch, 2004. "Airline Crew Rostering: Problem Types, Modeling, and Optimization," Annals of Operations Research, Springer, vol. 127(1), pages 223-257, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. De Bruecker, Philippe & Van den Bergh, Jorne & Beliën, Jeroen & Demeulemeester, Erik, 2015. "Workforce planning incorporating skills: State of the art," European Journal of Operational Research, Elsevier, vol. 243(1), pages 1-16.
    2. Lin, Shih-Wei & Ying, Kuo-Ching, 2014. "Minimizing shifts for personnel task scheduling problems: A three-phase algorithm," European Journal of Operational Research, Elsevier, vol. 237(1), pages 323-334.
    3. Jaime Miranda & Pablo A. Rey & Antoine Sauré & Richard Weber, 2018. "Metro Uses a Simulation-Optimization Approach to Improve Fare-Collection Shift Scheduling," Interfaces, INFORMS, vol. 48(6), pages 529-542, November.
    4. Yiting Xing & Ling Li & Zhuming Bi & Marzena Wilamowska‐Korsak & Li Zhang, 2013. "Operations Research (OR) in Service Industries: A Comprehensive Review," Systems Research and Behavioral Science, Wiley Blackwell, vol. 30(3), pages 300-353, May.
    5. Emir Hüseyin Özder & Evrencan Özcan & Tamer Eren, 2019. "Staff Task-Based Shift Scheduling Solution with an ANP and Goal Programming Method in a Natural Gas Combined Cycle Power Plant," Mathematics, MDPI, vol. 7(2), pages 1-26, February.
    6. Defraeye, Mieke & Van Nieuwenhuyse, Inneke, 2016. "Staffing and scheduling under nonstationary demand for service: A literature review," Omega, Elsevier, vol. 58(C), pages 4-25.
    7. Örmeci, E. Lerzan & Salman, F. Sibel & Yücel, Eda, 2014. "Staff rostering in call centers providing employee transportation," Omega, Elsevier, vol. 43(C), pages 41-53.
    8. Ferdinand Kiermaier & Markus Frey & Jonathan F. Bard, 2020. "The flexible break assignment problem for large tour scheduling problems with an application to airport ground handlers," Journal of Scheduling, Springer, vol. 23(2), pages 177-209, April.
    9. Marta Rocha & José Oliveira & Maria Carravilla, 2014. "A constructive heuristic for staff scheduling in the glass industry," Annals of Operations Research, Springer, vol. 217(1), pages 463-478, June.
    10. Sanja Petrovic, 2019. "“You have to get wet to learn how to swim” applied to bridging the gap between research into personnel scheduling and its implementation in practice," Annals of Operations Research, Springer, vol. 275(1), pages 161-179, April.
    11. Ran Liu & Xiaolan Xie, 2018. "Physician Staffing for Emergency Departments with Time-Varying Demand," INFORMS Journal on Computing, INFORMS, vol. 30(3), pages 588-607, August.
    12. Volland, Jonas & Fügener, Andreas & Brunner, Jens O., 2017. "A column generation approach for the integrated shift and task scheduling problem of logistics assistants in hospitals," European Journal of Operational Research, Elsevier, vol. 260(1), pages 316-334.
    13. Ağralı, Semra & Taşkın, Z. Caner & Ünal, A. Tamer, 2017. "Employee scheduling in service industries with flexible employee availability and demand," Omega, Elsevier, vol. 66(PA), pages 159-169.
    14. De Bruecker, Philippe & Beliën, Jeroen & Van den Bergh, Jorne & Demeulemeester, Erik, 2018. "A three-stage mixed integer programming approach for optimizing the skill mix and training schedules for aircraft maintenance," European Journal of Operational Research, Elsevier, vol. 267(2), pages 439-452.
    15. Jens Brunner & Günther Edenharter, 2011. "Long term staff scheduling of physicians with different experience levels in hospitals using column generation," Health Care Management Science, Springer, vol. 14(2), pages 189-202, June.
    16. Mark W. Isken & Osman T. Aydas, 2022. "A tactical multi-week implicit tour scheduling model with applications in healthcare," Health Care Management Science, Springer, vol. 25(4), pages 551-573, December.
    17. Najmaddin Akhundov & Nail Tahirov & Christoph H. Glock, 2022. "Optimal Scheduling of Waitstaff with Different Experience Levels at a Restaurant Chain," Interfaces, INFORMS, vol. 52(4), pages 324-343, July.
    18. Erhard, Melanie & Schoenfelder, Jan & Fügener, Andreas & Brunner, Jens O., 2018. "State of the art in physician scheduling," European Journal of Operational Research, Elsevier, vol. 265(1), pages 1-18.
    19. Restrepo, María I. & Gendron, Bernard & Rousseau, Louis-Martin, 2017. "A two-stage stochastic programming approach for multi-activity tour scheduling," European Journal of Operational Research, Elsevier, vol. 262(2), pages 620-635.
    20. Dohn, Anders & Mason, Andrew, 2013. "Branch-and-price for staff rostering: An efficient implementation using generic programming and nested column generation," European Journal of Operational Research, Elsevier, vol. 230(1), pages 157-169.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:226:y:2013:i:3:p:367-385. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/eor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.