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A Comparison of Heuristics for Assigning Individual Employees to Labor Tour Schedules

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  • John Goodale
  • Gary Thompson

Abstract

The labor tour scheduling literature has focused on the development of schedules, and with a few exceptions, employees were assumed to have identical cost and productivity. Even the few exceptions in the literature that solved tour problems considered employees within a work group to have identical cost and productivity. In this paper we evaluated heuristics for assigning individual employees – who differed in cost and productivity – to labor tour schedules. Our results showed that considering productivity levels when assigning individuals to tours increased profitability. We found that a simple managerial heuristic of assigning individuals in descending order of their productivity to cost ratio was both fast and effective over a broad range of service environmental scenarios. Copyright Kluwer Academic Publishers 2004

Suggested Citation

  • John Goodale & Gary Thompson, 2004. "A Comparison of Heuristics for Assigning Individual Employees to Labor Tour Schedules," Annals of Operations Research, Springer, vol. 128(1), pages 47-63, April.
    • Handle: RePEc:spr:annopr:v:128:y:2004:i:1:p:47-63:10.1023/b:anor.0000019098.97205.cc
    DOI: 10.1023/B:ANOR.0000019098.97205.cc
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    Citations

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    Cited by:

    1. Thompson, Gary M. & Pullman, Madeleine E., 2007. "Scheduling workforce relief breaks in advance versus in real-time," European Journal of Operational Research, Elsevier, vol. 181(1), pages 139-155, August.
    2. Mauro Falasca & Christopher Zobel & Cliff Ragsdale, 2011. "Helping a Small Development Organization Manage Volunteers More Efficiently," Interfaces, INFORMS, vol. 41(3), pages 254-262, June.
    3. Farahani, Poorya & Grunow, Martin & Akkerman, Renzo, 2013. "Design and operations planning of municipal foodservice systems," International Journal of Production Economics, Elsevier, vol. 144(1), pages 383-396.
    4. Farzad Zaerpour & Marco Bijvank & Huiyin Ouyang & Zhankun Sun, 2022. "Scheduling of Physicians with Time‐Varying Productivity Levels in Emergency Departments," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 645-667, February.
    5. Van den Bergh, Jorne & Beliën, Jeroen & De Bruecker, Philippe & Demeulemeester, Erik & De Boeck, Liesje, 2013. "Personnel scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 226(3), pages 367-385.
    6. Sameer Hasija & Edieal Pinker & Robert A. Shumsky, 2010. "OM Practice--Work Expands to Fill the Time Available: Capacity Estimation and Staffing Under Parkinson's Law," Manufacturing & Service Operations Management, INFORMS, vol. 12(1), pages 1-18, September.
    7. Falasca, Mauro & Zobel, Christopher, 2012. "An optimization model for volunteer assignments in humanitarian organizations," Socio-Economic Planning Sciences, Elsevier, vol. 46(4), pages 250-260.

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