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Operational workforce planning for check-in counters at airports


  • Stolletz, Raik


This paper addresses operation models for workforce planning for check-in systems at airports. We characterize different tasks of the hierarchical workforce planning problem with time-dependent demand. A binary linear programming formulation is developed for the fortnightly tour scheduling problem with flexible employee contracts. This binary programming model is solved for optimality by CPLEX for real-world demand scenarios with different workforce sizes. The numerical study analyzes the impact of the degree of flexibility and economies of scale. The model formulation is extended to generate convenient tours with regard to employee preferences.

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  • Stolletz, Raik, 2010. "Operational workforce planning for check-in counters at airports," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 46(3), pages 414-425, May.
  • Handle: RePEc:eee:transe:v:46:y:2010:i:3:p:414-425

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    Cited by:

    1. Silke Jütte & Daniel Müller & Ulrich W. Thonemann, 2017. "Optimizing railway crew schedules with fairness preferences," Journal of Scheduling, Springer, vol. 20(1), pages 43-55, February.
    2. Gérard, Matthieu & Clautiaux, François & Sadykov, Ruslan, 2016. "Column generation based approaches for a tour scheduling problem with a multi-skill heterogeneous workforce," European Journal of Operational Research, Elsevier, vol. 252(3), pages 1019-1030.
    3. Farahani, Poorya & Grunow, Martin & Akkerman, Renzo, 2013. "Design and operations planning of municipal foodservice systems," International Journal of Production Economics, Elsevier, vol. 144(1), pages 383-396.
    4. repec:spr:jsched:v:21:y:2018:i:1:d:10.1007_s10951-017-0523-3 is not listed on IDEAS
    5. Stolletz, Raik & Brunner, Jens O., 2012. "Fair optimization of fortnightly physician schedules with flexible shifts," European Journal of Operational Research, Elsevier, vol. 219(3), pages 622-629.
    6. Van den Bergh, Jorne & Beliën, Jeroen & De Bruecker, Philippe & Demeulemeester, Erik & De Boeck, Liesje, 2013. "Personnel scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 226(3), pages 367-385.


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