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Content
2012, Volume 19, Issue 2
- 240-248 Shopping motives, store attributes and shopping enjoyment among Malaysian youth
by Wong, Yue-Teng & Osman, Syuhaily & Jamaluddin, Askiah & Yin-Fah, Benjamin Chan
- 249-258 The moderating roles of shopper experience and store type on the relationship between perceived merchandise value and willingness to pay a higher price
by Ligas, Mark & Chaudhuri, Arjun
- 259-269 Understanding the older shopper: A behavioural typology
by Angell, Robert & Megicks, Phil & Memery, Juliet & Heffernan, Troy & Howell, Kerry
2012, Volume 19, Issue 1
- 1-10 Explaining customers' switching patterns to brand delisting
by Wiebach, Nicole & Hildebrandt, Lutz
- 11-26 What constitutes a “good assortment†? A scale for measuring consumers' perceptions of an assortment offered in a grocery category
by Bauer, Johannes C. & Kotouc, Alexander J. & Rudolph, Thomas
- 27-35 How do storefront window displays influence entering decisions of clothing stores?
by Oh, Hyunjoo & Petrie, Jenny
- 36-44 Retail shopping lists: Reassessment and new insights
by Schmidt, Marcus
- 45-58 Consumption dynamics and demographics of Canadian wine consumers: Retailing insights from the tasting room channel
by Bruwer, Johan & Lesschaeve, Isabelle & Campbell, Benjamin L.
- 59-66 The relevance of shopper logistics for consumers of store-based retail formats
by Teller, Christoph & Kotzab, Herbert & Grant, David B.
- 67-77 Modeling the effect of self-efficacy on game usage and purchase behavior
by Davis, Robert & Lang, Bodo
- 78-87 Message content in keyword campaigns, click behavior, and price-consciousness: A study of millennial consumers
by Gauzente, Claire & Roy, Yves
- 88-97 Are consumers with disabilities receiving the services they need?
by Goodrich, Kendall & Ramsey, Rosemary
- 98-108 Ethnic minority consumers' responses to sales promotions in the packaged food market
by Jamal, Ahmad & Peattie, Sue & Peattie, Ken
- 109-115 Who spends more online? The influence of time, usage variety, and privacy concern on online spending
by Akhter, Syed H.
- 116-123 Retailer perceptions on hiring prospective employees with disabilities
by Jasper, Cynthia R. & Waldhart, Paul
- 124-132 Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk
by Belanche, Daniel & Casaló, Luis V. & GuinalÃu, Miguel
- 133-139 French consumers' perceptions of the unattended delivery model for e-grocery retailing
by Goethals, Frank & Leclercq-Vandelannoitte, Aurélie & Tütüncü, Yazgi
- 140-149 Retail brand equity: Conceptualization and measurement
by Jara, Magali & Cliquet, Gérard
- 150-158 Antecedents of customer loyalty: An empirical synthesis and reexamination
by Pan, Yue & Sheng, Simon & Xie, Frank T.
- 159-167 Plural form franchise networks: A test of Bradach’s model
by Cliquet, Gérard & Pénard, Thierry
- 168-178 Some people just want to read: The roles of age, interactivity, and perceived usefulness of print in the consumption of digital information products
by Kirk, Colleen P. & Chiagouris, Larry & Gopalakrishna, Pradeep
2011, Volume 18, Issue 6
- 483-491 The effect of default options on choice—Evidence from online product configurators
by Herrmann, Andreas & Goldstein, Daniel G. & Stadler, Rupert & Landwehr, Jan R. & Heitmann, Mark & Hofstetter, Reto & Huber, Frank
- 492-499 Paying the piper: Performing rights organizations and their role in the retail function
by Kemp, Elyria & Natesan, Chinna & Borders, Aberdeen Leila & Kopp, Steven W.
- 500-508 Determinants of restaurant's owners/managers selection of wines to be offered on the wine list
by Sirieix, Lucie & Remaud, Hervé & Lockshin, Larry & Thach, Liz & Lease, Terry
- 509-520 The perceived autonomy–perceived service climate relationship: The contingency effect of store-level tenure diversity
by Auh, Seigyoung & Menguc, Bulent & Fisher, Michelle & Haddad, Abeer
- 521-533 Context and mobile services' value-in-use
by Gummerus, Johanna & Pihlström, Minna
- 534-541 Credit cards in a Chinese cultural context—The young, affluent Chinese as early adopters
by Worthington, Steve & Thompson, Frauke Mattison & Stewart, David B.
- 542-547 The expected benefit as determinant of deal-prone consumers' response to sales promotions
by Palazon, Mariola & Delgado-Ballester, Elena
- 548-554 Shopping orientations of US males: A generational cohort comparison
by Brosdahl, Deborah J.C. & Carpenter, Jason M.
- 555-561 Intrinsic motivations, self-esteem, and luxury goods consumption
by Truong, Yann & McColl, Rod
- 562-574 The relationship between store image and store brand equity: A conceptual framework and evidence from hypermarkets
by Juan Beristain, Jose & Zorrilla, Pilar
- 575-585 Supermarket consumers and gender differences relating to their perceived importance levels of store characteristics
by Mortimer, Gary & Clarke, Peter
2011, Volume 18, Issue 5
- 381-388 Retail salespeople's mimicry of customers: Effects on consumer behavior
by Jacob, Céline & Guéguen, Nicolas & Martin, Angélique & Boulbry, Gaëlle
- 389-396 Evaluating retail format extensions: The role of shopping goals
by Haans, Hans
- 397-404 The relationship between national cultural dimensions and retail format strategies
by Etgar, Michael & Rachman-Moore, Dalia
- 405-413 Explaining non-linear customer density effects on shoppers’ emotions and behavioral intentions in a retail context: The mediating role of perceived control
by Uhrich, Sebastian
- 414-421 Choosing self-service technologies or interpersonal services—The impact of situational factors and technology-related attitudes
by Gelderman, Cees J. & Ghijsen, Paul W.Th. & van Diemen, Ronnie
- 422-429 Understanding consumer perceived value of casual sportswear: An empirical study
by Chi, Ting & Kilduff, Peter P.D.
- 430-437 Paying the piper: Performing rights organizations and their role in the retail function
by Kemp, Elyria & Natesan, Chinna & Leila Borders, Aberdeen & Kopp, Steven W.
- 438-447 Customer-to-noncustomer interactions: Extending the ‘social’ dimension of the store environment
by Sands, Sean & Harper, Elly & Ferraro, Carla
- 448-454 Retailing masculinity: Gender expectations and social image of male grooming products in New Zealand
by McNeill, Lisa S. & Douglas, Katie
- 455-462 The dilemma of mixed bundles: The effects of price, brand, and content preference on music CD bundle choices
by Lee, Hsiao-Ching & Tsai, Dung Chun & Wu, Ming-De
- 463-470 An exploratory packaging study of the composite fashion footwear buying framework
by Faultrier, Brigitte de & Towers, Neil
- 471-475 The role of predicted, on-line experienced and remembered satisfaction in current choice to use public transport services
by Pedersen, Tore & Friman, Margareta & Kristensson, Per
- 476-482 Beyond the conventional-specialty dichotomy in food retailing business models: An Italian case study
by Massa, Silvia & Testa, Stefania
2011, Volume 18, Issue 4
- 247-258 Customer intimacy and commitment to relationships with firms in five different sectors: Preliminary evidence
by Bügel, Marnix S. & Verhoef, Peter C. & Buunk, Abraham P.
- 259-270 Private label share, branding strategy and store loyalty
by Ngobo, Paul-Valentin
- 271-277 Customer involvement and perceptions: The moderating role of customer co-production
by Cheung, Millissa F.Y. & To, W.M.
- 278-284 Materialism and brand engagement as shopping motivations
by Goldsmith, Ronald E. & Flynn, Leisa R. & Clark, Ronald A.
- 285-292 Consumer decision making and store patronage behaviour in Traditional Chinese Medicine (TCM) halls in Singapore
by Tan, Jaclyn Pit Ting & Freathy, Paul
- 293-301 Entrepreneurial orientation of grocery retailers in Finland
by Home, Niilo
- 302-310 Evaluating tourist satisfaction with the retail experience in a typical tourist shopping village
by Murphy, Laurie & Moscardo, Gianna & Benckendorff, Pierre & Pearce, Philip
- 311-321 Explaining consumers’ channel-switching behavior using the theory of planned behavior
by Pookulangara, Sanjukta & Hawley, Jana & Xiao, Ge
- 322-332 Assessing preferences for mega shopping centres: A conjoint measurement approach
by Borgers, Aloys & Vosters, Cindy
- 333-340 Single-brand retailers: Building brand loyalty in the off-line environment
by Jones, Robert & Kim, Youn-Kyung
- 341-347 Outlet mall shoppers' intentions to purchase apparel: A dual-process perspective
by Sierra, Jeremy J. & Hyman, Michael R.
- 348-354 Cultural influence on consumers' usage of social networks and its' impact on online purchase intentions
by Pookulangara, Sanjukta & Koesler, Kristian
- 355-361 The profit benefits of bundle pricing of complementary products
by Yan, Ruiliang & Bandyopadhyay, Subir
- 362-369 Do online shopping styles affect preferred site attributes? An empirical investigation and retailing implications
by Papatla, Purushottam
- 370-377 The effect of aging on consumer disadvantage in grocery retail services among the Finnish elderly
by Kohijoki, Anna-Maija
2011, Volume 18, Issue 3
- 169-173 Improving the attention-capturing ability of special displays with the combination effect and the design effect
by Nordfält, Jens
- 174-182 Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
by Söderlund, Magnus
- 183-193 Standardized marketing strategies in retailing? IKEA’s marketing strategies in Sweden, the UK and China
by Burt, Steve & Johansson, Ulf & Thelander, Ã…sa
- 200-209 “Shopping as leisure: An exploration of manifoldness and dynamics in consumers shopping experiencesâ€
by Bäckström, Kristina
- 210-217 Attribute satisfaction and experiential involvement in evaluations of live musical performance: Theory and managerial implications for services
by Hausman, Angela
- 218-223 Shopping events, shopping enjoyment, and consumers’ attitudes toward retail brands—An empirical examination
by Leischnig, Alexander & Schwertfeger, Marko & Geigenmüller, Anja
- 224-234 Which household attitudes determine the store type choice for meat?
by Staus, Alexander
- 235-245 The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
by Mazaheri, Ebrahim & Basil, Debra Z. & Yanamandram, Venkata & Daroczi, Zoltan
2011, Volume 18, Issue 2
- 120-125 Music marketing: A history and landscape
by Ogden, James R. & Ogden, Denise T. & Long, Karl
- 126-131 Is the music industry stuck between rock and a hard place? The role of the Internet and three possible scenarios
by Warr, Richard & Goode, Mark M.H.
- 132-140 Pirates of the web: The curse of illegal downloading
by Dilmperi, Athina & King, Tamira & Dennis, Charles
- 141-151 News from somewhere: The poetics of Baby Boomer and Generation Y music consumers in tracking a retail revolution
by McIntyre, Charles
- 152-159 Understanding music consumption through a tribal lens
by Nuttall, Peter & Arnold, Sally & Carless, Luke & Crockford, Lily & Finnamore, Katie & Frazier, Richard & Hill, Alicia
- 160-166 Music consumption: Lifestyle choice or addiction
by Cockrill, Antje & Sullivan, Margaret & Norbury, Heather L.
2011, Volume 18, Issue 1
- 1-9 Mall attributes and shopping value: Differences by gender and generational cohort
by Jackson, Vanessa & Stoel, Leslie & Brantley, Aquia
- 10-18 Music congruency in a service setting: The mediating role of emotional and cognitive responses
by Demoulin, Nathalie T.M.
- 19-26 Product distribution and coordination strategies in a multi-channel context
by Yan, Ruiliang & Guo, Peijun & Wang, John & Amrouche, Nawel
- 27-37 Investigating the non-linear effects of e-service quality dimensions on customer satisfaction
by Finn, Adam
- 38-45 Brand equity dilution through negative online word-of-mouth communication
by Bambauer-Sachse, Silke & Mangold, Sabrina
- 46-57 Examining store manager effects in consumer and staff satisfaction: Evidence from Thailand
by Kantabutra, Sooksan
- 58-63 Price endings and tourism consumers’ price perceptions
by Kleinsasser, Sabine & Wagner, Udo
- 64-73 In-store one-to-one marketing
by Klabjan, Diego & Pei, Jinxiang
- 74-80 Effects of mall atmosphere on mall evaluation: Teenage versus adult shoppers
by Massicotte, Marie-Claude & Michon, Richard & Chebat, Jean-Charles & Joseph Sirgy, M. & Borges, Adilson
- 81-91 Consumer learning as a determinant of a multi-partner loyalty program’s effectiveness: A behaviorist and long-term perspective
by Frisou, Jean & Yildiz, Hélène
- 92-100 Creating advocates: The roles of satisfaction, trust and commitment
by Fullerton, Gordon
- 101-109 Examining drivers of online purchase intensity: Moderating role of adoption duration in sustaining post-adoption online shopping
by Liu, Chuanlan & Forsythe, Sandra
- 110-118 Mall shopping behaviour of Indian small town consumers
by Khare, Arpita
2010, Volume 17, Issue 6
- 449-456 Visitors’ strategic anticipation of crowding in scarce recreational resources
by Han, Qi & Dellaert, Benedict G.C. & Fred Van Raaij, W. & Timmermans, Harry J.P.
- 457-463 The intention to click on sponsored ads—A study of the role of prior knowledge and of consumer profile
by Gauzente, Claire
- 464-477 Developing e-service quality scales: A literature review
by Ladhari, Riadh
- 478-486 Competitive advertising within store flyers: A win–win strategy?
by Mimouni Chaabane, Aîda & Sabri, Ouidade & Parguel, Béatrice
- 487-491 A study of the impact of package changes on orange juice demand
by Lee, Jonq-Ying & Gao, Zhifeng & Brown, Mark G.
- 492-500 Consumer innovativeness: Impact on expectations, perceptions, and choice among retail formats
by Fowler, Kendra & Bridges, Eileen
- 501-511 Four generations of mall visitors in Israel: A study of mall activities, visiting patterns, and products purchased
by Gilboa, Shaked & Vilnai-Yavetz, Iris
- 512-520 The effect of weather on consumer spending
by Murray, Kyle B. & Di Muro, Fabrizio & Finn, Adam & Popkowski Leszczyc, Peter
2010, Volume 17, Issue 5
- 333-339 Emotional loyalty and share of wallet: A contingency approach
by Kim, Hye-Young & Lee, Min-Young
- 340-348 Product difficulty incongruity and consumer evaluations of brand extensions
by Bao, Yeqing & Sheng, Shibin & Nkwocha, Innocent
- 349-354 Buyers-to-shoppers ratio of shopping malls: A probit study in Hong Kong
by Yim Yiu, Chung & Cheong Ng, Hing
- 355-373 A cross-cultural study of the perceived benefits of a retailer loyalty scheme in Asia
by Steyn, Peter & Pitt, Leyland & Strasheim, Arien & Boshoff, Christo & Abratt, Russell
- 374-385 A cross-category investigation into the effects of nine-ending pricing on brand choice
by Ngobo, Paul-Valentin & Legohérel, Patrick & Guéguen, Nicolas
- 386-394 Demand forecast information sharing in the competitive online and traditional retailers
by Yan, Ruiliang
- 395-405 Exploring customers’ store loyalty using the means-end chain approach
by Lee, Wan-I & Chang, Chih-Yuan & Liu, Yu-Lun
- 406-414 Effects of ideal image congruence and organizational commitment on employee intention to leave
by Yurchisin, Jennifer & Park, Jihye & O’Brien, Matthew
- 415-429 Towards a hierarchical theory of shopping motivation
by Wagner, Tillmann & Rudolph, Thomas
- 430-440 Channel integration and profit sharing in the dynamics of multi-channel firms
by Yan, Ruiliang & Wang, John & Zhou, Bin
- 441-448 “Fact or artifact? Empirical evidence on the robustness of compromise effects in binding and non-binding choice contextsâ€
by Müller, Holger & Benjamin Kroll, Eike & Vogt, Bodo
2010, Volume 17, Issue 4
- 241-250 Value co-creation among retailers and consumers: New insights into the furniture market
by Andreu, Luisa & Sánchez, Isabel & Mele, Cristina
- 251-258 The competitive response of small, independent retailers to organized retail: Study in an emerging economy
by Ramakrishnan, K.
- 259-269 Influence of demographics, psychographics, shopping orientation, mall shopping attitude and purchase patterns on mall patronage in India
by Kuruvilla, Shelja Jose & Joshi, Nishank
- 270-277 Product classifications, consumer characteristics, and patronage preference for online auction
by Korgaonkar, Pradeep & Becerra, Enrique & O’Leary, Bay & Goldring, Deborah
- 278-285 Customer satisfaction's key factors in Spanish grocery stores: Evidence from hypermarkets and supermarkets
by MartÃnez-Ruiz, MarÃa Pilar & Jiménez-Zarco, Ana Isabel & Izquierdo-Yusta, Alicia
- 286-293 The effect of distribution channel diversification of foreign luxury fashion brands on consumers’ brand value and loyalty in the Korean market
by Kim, Mijeong & Kim, Sookhyun & Lee, Yuri
- 294-299 Does a companion always enhance the shopping experience?
by Borges, Adilson & Chebat, Jean-Charles & Babin, Barry J.
- 300-305 How retail entrepreneurs perceive the link between surveillance, feeling of security, and competitiveness of the retail store? A structural model approach
by Kajalo, Sami & Lindblom, Arto
- 306-312 The importance of understanding the exchange context when developing a decision support tool to target prospective customers of business insurance
by Soopramanien, Didier & Hong Juan, Liu
- 313-320 The role of the Internet on free-riding: An exploratory study of the wallpaper industry
by Umit Kucuk, S. & Maddux, Robert C.
- 321-331 Longitudinal satisfaction measurement using latent growth curve models and extensions
by Weismayer, Christian
2010, Volume 17, Issue 3
- 173-180 Acceptance of recommendations to buy in online retailing
by Baier, Daniel & Stüber, Eva
- 181-188 Biometric technology in retailing: Will consumers accept fingerprint authentication?
by Clodfelter, Richard
- 189-199 Imputing relevant information from multi-day GPS tracers for retail planning and management using data fusion and context-sensitive learning
by Moiseeva, Anastasia & Timmermans, Harry
- 200-204 Entertainment in retailing: The influences of advanced technologies
by Pantano, Eleonora & Naccarato, Giuseppe
- 205-215 The mediating effects of perception and emotion: Digital signage in mall atmospherics
by Dennis, Charles & Newman, Andrew & Michon, Richard & Josko Brakus, J. & Tiu Wright, Len
- 216-223 New logistics technologies in improving customer value in retailing service
by Renko, Sanda & Ficko, Dejan
- 224-228 The impact of new technologies on customer satisfaction and business to business customer relationships: Evidence from the soft drinks industry
by Ryding, Daniella
- 229-240 Supporting retailers to exploit online settings for internationalization: The different role of trust and compensation
by Premazzi, Katia & Castaldo, Sandro & Grosso, Monica & Hofacker, Charles
2010, Volume 17, Issue 2
- 89-96 The role of interactivity in e-tailing: Creating value and increasing satisfaction
by Yoo, Weon-Sang & Lee, Yunjung & Park, JungKun
- 97-108 Making working in retailing interesting: A study of human resource management practices in Danish grocery retail chains
by Esbjerg, Lars & Buck, Nuka & Grunert, Klaus G.
- 109-118 Impacts of store and chain images on the “quality–satisfaction–loyalty process†in petrol retailing
by Helgesen, Øyvind & Ivar Håvold, Jon & Nesset, Erik
- 119-129 A segmentation study of pedestrian weekend activity patterns in a central business district
by Saarloos, Dick & Joh, Chang-Hyeon & Zhang, Junyi & Fujiwara, Akimasa
- 130-142 Does relationship quality matter in e-services? A comparison of online and offline retailing
by Walsh, Gianfranco & Hennig-Thurau, Thorsten & Sassenberg, Kai & Bornemann, Daniel
- 143-151 How storefront displays influence retail store image
by Cornelius, Britta & Natter, Martin & Faure, Corinne
- 152-160 Consumer insights into luxury goods: Why they shop where they do in a jewelry shopping setting
by Sanguanpiyapan, Thitiporn & Jasper, Cynthia
- 161-169 The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction
by Söderlund, Magnus & Rosengren, Sara
2010, Volume 17, Issue 1
- 1-9 The nature of informal food bazaars: Empirical results for Urban Hanoi, Vietnam
by Maruyama, Masayoshi & Trung, Le Viet
- 10-18 The influence of quality cues and typicality cues on restaurant purchase intention
by Roest, Henk & Rindfleisch, Aric
- 19-28 Managing the retail format portfolio: An application of modern portfolio theory
by Brown, James R.
- 29-42 Some insights on conceptualizing and measuring service quality
by MartÃnez, Jose A. & MartÃnez, Laura
- 43-52 Fashion retailing and the bottom line: The effects of generational cohorts, gender, fashion fanship, attitudes and impulse buying on fashion expenditure
by Pentecost, Robin & Andrews, Lynda
- 53-60 Research needs for assessing online value creation in complex consumer purchase process behavior
by Grant, Robert & Clarke, Rodney J. & Kyriazis, Elias
- 61-72 Antecedents of supermarket formats’ adoption and usage: A study in the context of non-western customers
by Hino, Hayiel
- 73-79 Relationship marketing in A B2C context: The moderating role of personality traits
by Adjei, Mavis T. & Clark, Melissa N.
- 80-87 Body modifications and young adults: Predictors of intentions to engage in future body modification
by Rodriguez Cano, Cynthia & Sams, Doreen
2009, Volume 16, Issue 6
- 425-433 Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction
by Sánchez-Fernández, Raquel & Iniesta-Bonillo, M. à ngeles
- 434-441 Perceived control and shopping behavior: The moderating role of the level of utilitarian motivational orientation
by Lunardo, Renaud & Mbengue, Ababacar
- 442-450 Reinventing the branch: An empirical assessment of banking strategies to environmental differentiation
by Allard, Thomas & Babin, Barry & Chebat, Jean-Charles & Crispo, Martine
- 451-457 Are temporally reframed prices really advantageous? A more detailed look at the processes triggered by temporally reframed prices
by Bambauer-Sachse, Silke & Christina Mangold, Sabrina
- 458-465 Elderly consumers and their food store experiences
by Meneely, Lisa & Strugnell, Chris & Burns, Amy
- 466-476 Diminishing varieties of active and creative retail experience: The end of the music shop?
by McIntyre, Charles
- 477-485 Co-marketing alliances between heterogeneous industries: Examining perceived match-up effects in product, brand and alliance levels
by Ahn, SooKyoung & Kim, HeaJung & Forney, Judith A.
- 486-494 The impact of selected store image dimensions on retailer equity: Evidence from 10 Chinese hypermarkets
by Jinfeng, Wu & Zhilong, Tian
- 495-501 Different strokes for different folks: A method to accommodate decision -making heterogeneity
by Shao, Wei & Lye, Ashley & Rundle-Thiele, Sharyn
- 502-508 The effects of consumer perceived value and subjective norm on mobile data service adoption between American and Korean consumers
by Yang, Kiseol & Jolly, Laura D.
2009, Volume 16, Issue 5
- 329-339 Influence of retail store environmental cues on consumer patronage behavior across different retail store formats: An empirical analysis of US Hispanic consumers
by Seock, Yoo-Kyoung
- 340-351 Customers’ perspectives regarding e-banking in an emerging economy
by Agarwal, Reeti & Rastogi, Sanjay & Mehrotra, Ankit
- 352-359 Customer satisfaction study via a latent segment model
by Fonseca, Jaime R.S.
- 360-366 The role of interdependent self-construal in consumers’ susceptibility to retail salespersons’ influence: A hierarchical approach
by Sun, Tao & Tai, Zixue & Tsai, Ke-Chuan
- 367-376 Bundling as a new product introduction strategy: The role of brand image and bundle features
by Sheng, Shibin & Pan, Yue
- 377-385 Determining the antecedents for a strategy of corporate social responsibility by small- and medium-sized enterprises in the UK fashion apparel industry
by Perry, Patsy & Towers, Neil
- 386-395 The effects of in-store themed events on consumer store choice decisions
by Sands, Sean & Oppewal, Harmen & Beverland, Michael
- 396-406 Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program
by Vesel, Patrick & Zabkar, Vesna
- 407-413 Sales associate's appearance: Links to consumers’ emotions, store image, and purchases
by Kim, Jae-Eun & Ju, Hae Won & Johnson, Kim K.P.
- 414-423 The brand architecture of grocery retailers: Setting material and symbolic boundaries for consumer choice
by Esbjerg, Lars & Bech-Larsen, Tino
2009, Volume 16, Issue 4
- 239-247 The role of etail quality, e-satisfaction and e-trust in online loyalty development process
by Kim, Jiyoung & Jin, Byoungho & Swinney, Jane L.
- 248-259 Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction
by Orth, Ulrich R. & Green, Mark T.
- 260-270 Consumer observations on channel choices—Competitive strategies in Finnish grocery retailing
by Koistinen, Katri & Järvinen, Raija
- 271-280 Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances
by Arbore, Alessandro & Busacca, Bruno
- 281-290 Modelling consumer responses to an apparel store brand: Store image as a risk reducer
by Liljander, Veronica & Polsa, Pia & van Riel, Allard
- 291-297 Exploring the determinants of the frugal shopper
by Bove, Liliana L. & Nagpal, Anish & Dorsett, Adlai David S.
- 298-305 Examining the antecedents of trust and rapport in services: Discovering new interrelationships
by Macintosh, Gerrard
- 306-314 Retail services and firm profit in a dual-channel market
by Yan, Ruiliang & Pei, Zhi
- 315-319 Developing a framework to improve retail category management through category captain arrangements
by Bandyopadhyay, Subir & Rominger, Anna & Basaviah, Savitri
- 320-328 Online social capital: Understanding e-impulse buying in practice
by de Kervenoael, Ronan & Aykac, D. Selcen O. & Palmer, Mark
2009, Volume 16, Issue 3
- 163-173 Antecedents and consequences of Internet channel performance
by Wolk, Agnieszka & Skiera, Bernd
- 174-180 Product-harm crisis management: Time heals all wounds?
by Vassilikopoulou, Aikaterini & Siomkos, George & Chatzipanagiotou, Kalliopi & Pantouvakis, Angelos
- 181-189 An examination of consumers’ cross-shopping behaviour
by Skallerud, KÃ¥re & Korneliussen, Tor & Olsen, Svein Ottar
- 190-196 Can a positive mood counterbalance weak arguments in personal sales conversations?
by Bambauer-Sachse, Silke & Gierl, Heribert
- 197-206 A value-based perspective of market orientation and customer service
by Chen, Shu-Ching & Quester, Pascale G.
- 207-215 The effects of role strain on the consumer decision process for groceries in single-parent households
by Thiagarajan, Palaniappan & Ponder, Nicole & Lueg, Jason E. & Worthy, Sheri Lokken & Taylor, Ronald D.
- 216-226 Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
by Söderlund, Magnus & Julander, Claes-Robert
- 227-231 Modelling pedestrian go-home decisions: A comparison of linear and nonlinear compensatory, and conjunctive non-compensatory specifications
by Zhu, Wei & Timmermans, Harry
- 232-238 Information and communication technology in retailing: A cross-industry comparison
by Gil-Saura, Irene & Berenguer-ContrÃ, Gloria & Ruiz-Molina, MarÃa-Eugenia
2009, Volume 16, Issue 2
- 83-91 Online service personalization for apparel shopping
by Lee, Eun-Jung & Park, Jung Kun
- 92-99 Is the Internet a primary source for consumer information search?: Group comparison for channel choices
by Park, JungKun & Chung, HoEun & Yoo, Weon Sang
- 100-108 Customer choices of manufacturer versus retailer brands in alternative price and usage contexts
by Woodside, Arch G. & Ozcan, Timucin
- 109-122 An assessment of operational efficiency of retail firms in China
by Yu, Wantao & Ramanathan, Ramakrishnan
- 123-134 Enhancing value for Chinese shoppers: The contribution of store and customer characteristics
by Wong, Amy & Dean, Alison
- 135-144 A segmentation study of Israeli mall customers
by Gilboa, Shaked
- 145-154 Children's influences on in-store purchases
by Ebster, Claus & Wagner, Udo & Neumueller, Deniese
- 155-162 Perceived service innovativeness, consumer trait innovativeness and patronage intention
by Zolfagharian, Mohammad Ali & Paswan, Audhesh
2009, Volume 16, Issue 1
- 1-9 An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters
by Grace, Debra
- 10-18 From spending to understanding: Analyzing customers by their spending behavior
by Otto, Philipp E. & Davies, Greg B. & Chater, Nick & Stott, Henry
- 19-24 Development of Finns’ price knowledge after the changeover to the euro
by Raijas, Anu & Aalto-Setälä, Ville
- 25-30 Investigating the dynamics of service attributes in multi-channel environments
by Cassab, Harold
- 31-39 Customer acceptance of RFID technology: Evidence from the German electronic retail sector
by Müller-Seitz, Gordon & Dautzenberg, Kirsti & Creusen, Utho & Stromereder, Christine
- 40-49 When income matters: Customers evaluation of shopping malls’ hedonic and utilitarian orientations
by Allard, Thomas & Babin, Barry J. & Chebat, Jean-Charles
- 50-60 How does shopper-based mall equity generate mall loyalty? A conceptual model and empirical evidence
by Chebat, Jean-Charles & El Hedhli, Kamel & Sirgy, M. Joseph
- 61-67 Efficiency vs. market power in retailing: Analysis of supermarket chains
by Sellers-Rubio, Ricardo & Más-Ruiz, Francisco J.
- 68-74 Utilitarian and hedonic shopping value in the US discount sector
by Carpenter, Jason M. & Moore, Marguerite
Printed from https://ideas.repec.org/s/eee/joreco17.html
