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Four generations of mall visitors in Israel: A study of mall activities, visiting patterns, and products purchased

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  • Gilboa, Shaked
  • Vilnai-Yavetz, Iris

Abstract

The goal of the present project is to establish a division between generations as a basis for segmentation of mall visitors. Data were collected through a phone survey of 1120 respondents comprising a representative sample of the Israeli population. The study participants were asked about their mall visiting patterns, activities, and products purchased. Among the 1120 respondents, 725 reported having visited a shopping mall at least once during the last month. The study sample was divided into four generations: Veterans, Baby Boomers, Xers and Millennials. Significant differences were found between the four age cohorts: The Veterans appear to be the least-engaged mall shoppers, while the Millennials are the most enthusiastic about shopping malls, with Baby Boomers and Xers falling somewhere between these two cohorts. It is suggested that these differences derive from differences among members of these generations, born in different eras, and not only from their chronological ages. Theoretical and practical implications are discussed.

Suggested Citation

  • Gilboa, Shaked & Vilnai-Yavetz, Iris, 2010. "Four generations of mall visitors in Israel: A study of mall activities, visiting patterns, and products purchased," Journal of Retailing and Consumer Services, Elsevier, vol. 17(6), pages 501-511.
    • Handle: RePEc:eee:joreco:v:17:y:2010:i:6:p:501-511
    DOI: 10.1016/j.jretconser.2010.08.005
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    Cited by:

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    2. Pekovic, Sanja & Rolland, Sylvie, 2020. "Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
    3. Jana Prodanova & Sonia San-Martín & Nadia Jiménez, 2017. "Enfoque teórico multidisciplinar para la provisión electrónica de servicios," DOCFRADIS Working Papers 1705, Catedra Fundación Ramón Areces de Distribución Comercial, revised Oct 2017.
    4. Dan-Cristian Dabija & Raluca Băbuț, 2019. "Enhancing Apparel Store Patronage through Retailers’ Attributes and Sustainability. A Generational Approach," Sustainability, MDPI, vol. 11(17), pages 1-14, August.
    5. Vilnai-Yavetz, Iris & Gilboa, Shaked & Mitchell, Vince, 2021. "Experiencing atmospherics: The moderating effect of mall experiences on the impact of individual store atmospherics on spending behavior and mall loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).

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