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Lost in a mall, the effects of gender, familiarity with the shopping mall and the shopping values on shoppers' wayfinding processes

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  • Chebat, Jean-Charles
  • Gelinas-Chebat, Claire
  • Therrien, Karina

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  • Chebat, Jean-Charles & Gelinas-Chebat, Claire & Therrien, Karina, 2005. "Lost in a mall, the effects of gender, familiarity with the shopping mall and the shopping values on shoppers' wayfinding processes," Journal of Business Research, Elsevier, vol. 58(11), pages 1590-1598, November.
    • Handle: RePEc:eee:jbrese:v:58:y:2005:i:11:p:1590-1598
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    References listed on IDEAS

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    1. Sommer, Robert & Aitkens, Susan, 1982. "Mental Mapping of Two Supermarkets," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 9(2), pages 211-215, September.
    2. Babin, Barry J & Darden, William R & Griffin, Mitch, 1994. "Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(4), pages 644-656, March.
    3. d'Astous, Alain, 2000. "Irritating Aspects of the Shopping Environment," Journal of Business Research, Elsevier, vol. 49(2), pages 149-156, August.
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    Cited by:

    1. Tuba Ünlükara & Lale Berkoz, 2014. "The Evaluation Of Consumer Satisfaction And Expectation From Shopping Malls Such A New Public Sphere," Proceedings of International Academic Conferences 0100721, International Institute of Social and Economic Sciences.
    2. Paul Symonds & David H.K. Brown & Valeria Lo Iacono, 2017. "Exploring an Absent Presence: Wayfinding as an Embodied Sociocultural Experience," Sociological Research Online, , vol. 22(1), pages 48-67, February.
    3. Gilboa, Shaked & Vilnai-Yavetz, Iris, 2010. "Four generations of mall visitors in Israel: A study of mall activities, visiting patterns, and products purchased," Journal of Retailing and Consumer Services, Elsevier, vol. 17(6), pages 501-511.
    4. Carmen-Maria Albrecht & Stefan Hattula & Donald R. Lehmann, 2017. "The relationship between consumer shopping stress and purchase abandonment in task-oriented and recreation-oriented consumers," Journal of the Academy of Marketing Science, Springer, vol. 45(5), pages 720-740, September.
    5. Demoulin, Nathalie & Willems, Kim, 2019. "Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement," Journal of Business Research, Elsevier, vol. 104(C), pages 295-306.
    6. Christoph Teller & Jennifer A. Thomson, 2011. "Gender differences of shoppers in the marketing and management of retail agglomerations," The Service Industries Journal, Taylor & Francis Journals, vol. 32(6), pages 961-980, January.
    7. Krey, Nina & Picot-Coupey, Karine & Cliquet, Gérard, 2022. "Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat's contributions," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    8. Tony ShunTe Yuo & Yu-Cheng Lin & Jou-Hsuan Wu & Kuan-Yu Huang, 2013. "Shopping Centre Spatial Complexity, Management Efficiency and Tenant Mix Variety," ERES eres2013_46, European Real Estate Society (ERES).
    9. Otterbring, Tobias & Wästlund, Erik & Gustafsson, Anders & Shams, Poja, 2014. "Vision (im)possible? The effects of in-store signage on customers’ visual attention," Journal of Retailing and Consumer Services, Elsevier, vol. 21(5), pages 676-684.
    10. Otterbring, Tobias & Wästlund, Erik & Gustafsson, Anders, 2016. "Eye-tracking customers' visual attention in the wild: Dynamic gaze behavior moderates the effect of store familiarity on navigational fluency," Journal of Retailing and Consumer Services, Elsevier, vol. 28(C), pages 165-170.
    11. Haj-Salem, Narjes & Chebat, Jean Charles & Michon, Richard & Oliveira, Sandra, 2016. "Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity," Journal of Business Research, Elsevier, vol. 69(3), pages 1219-1227.
    12. Li Li & Yaoming Zhuang & Yanpeng Gao & Shasha Li, 2022. "One Man’s Trash Is Another Man’s Treasure: Negative Experiences of Tourists with Different Satisfaction Levels," Sustainability, MDPI, vol. 14(23), pages 1-13, November.
    13. Beyza Gültekin, 2012. "The Influence of Hedonic Motives and Browsing On Impulse Buying," Journal of Economics and Behavioral Studies, AMH International, vol. 4(3), pages 180-189.
    14. Sutthipong Meeyai, 2015. "Modeling Store Patronage: A Systematic Review," International Conference on Marketing and Business Development Journal, The Bucharest University of Economic Studies, vol. 1(1), pages 40-48, July.
    15. Rosenbaum, Mark S. & Otalora, Mauricio Losada & Ramírez, Germán Contreras, 2016. "The restorative potential of shopping malls," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 157-165.
    16. Tuba Ünlükara & Lale Berkoz, 2014. "The Evaluation Of Location Selection For Shopping Centers In Turkey: The Case Of Istanbul," Proceedings of International Academic Conferences 0100722, International Institute of Social and Economic Sciences.
    17. Lucia-Palacios, Laura & Pérez-López, Raúl & Polo-Redondo, Yolanda, 2018. "Can social support alleviate stress while shopping in crowded retail environments?," Journal of Business Research, Elsevier, vol. 90(C), pages 141-150.
    18. El Hedhli, Kamel & Zourrig, Haithem & Park, Jeongsoo, 2017. "Image transfer from malls to stores and its influence on shopping values and mall patronage: The role of self-congruity," Journal of Retailing and Consumer Services, Elsevier, vol. 39(C), pages 208-218.
    19. Gilboa, Shaked, 2009. "A segmentation study of Israeli mall customers," Journal of Retailing and Consumer Services, Elsevier, vol. 16(2), pages 135-144.
    20. Wanshu Niu & Wuke Zhang & Chuanxia Zhang & Xiaofeng Chen, 2024. "The Role of Artificial Intelligence Autonomy in Higher Education: A Uses and Gratification Perspective," Sustainability, MDPI, vol. 16(3), pages 1-26, February.
    21. Huang, Li-Ting, 2016. "Flow and social capital theory in online impulse buying," Journal of Business Research, Elsevier, vol. 69(6), pages 2277-2283.
    22. Serge Lenga, 2013. "Un effet modérateur des processus cognitifs de l'entrepreneur sur les opportunités d'affaires situées dans l'espace géographique," Working Papers hal-00832027, HAL.
    23. Yong Fang & Wenli Zhang & Hua Hu & Jiayi Zhou & Dianliang Xiao & Shaojie Li, 2022. "Adaptive Aging Safety of Guidance Marks in Rail Transit Connection Systems Based on Eye Movement Data," IJERPH, MDPI, vol. 19(2), pages 1-12, January.
    24. Daniel Palac & Tiffany Bullard & Jason D. Cohen & Lydia T. Nguyen & Raksha A. Mudar & Sean P. Mullen, 2019. "Effects of Traditional vs. iPad-Enhanced Aerobic Exercise on Wayfinding Efficacy and Cognition: A Pilot Randomized Controlled Trial," IJERPH, MDPI, vol. 16(18), pages 1-16, September.

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