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Content
2016, Volume 30, Issue C
- 212-221 Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions
by Rod, Michel & Ashill, Nicholas J. & Gibbs, Tanya
- 222-233 Retailer use of a professional social media network: Insights from franchising
by Kacker, Manish & Perrigot, Rozenn
- 234-241 Leading national brands facing store brands competition: Is price competitiveness the only thing that matters?
by Fornari, Daniele & Fornari, Edoardo & Grandi, Sebastiano & Menegatti, Mario
- 242-251 Do time constraint and emergency purchase situation exert same influence on shopping? A study under haptic touch influence
by Abhishek,
- 252-261 Augmented reality: Research agenda for studying the impact of its media characteristics on consumer behaviour
by Javornik, Ana
- 262-270 The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image
by Nyadzayo, Munyaradzi W. & Khajehzadeh, Saman
- 271-278 Deriving age and gender from forenames for consumer analytics
by Lansley, Guy & Longley, Paul
- 279-291 Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism
by Pereira, Hélia Gonçalves & Salgueiro, Maria de Fátima & Rita, Paulo
- 292-299 Self-expressiveness in shopping
by Sirgy, M. Joseph & Lee, Dong-Jin & Yu, Grace B. & Gurel-Atay, Eda & Tidwell, John & Ekici, Ahmet
2016, Volume 29, Issue C
- 1-11 Delight the experts, but never dissatisfy your customers! A multi-category study on the effects of online review source on intention to buy a new product
by Plotkina, Daria & Munzel, Andreas
- 12-21 Consumer adoption of No Junk Mail stickers: An extended planned behavior model assessing the respective role of store flyer attachment and perceived intrusiveness
by Simon, Françoise
- 22-30 Understanding premium private labels: A consumer categorisation approach
by Nenycz-Thiel, Magda & Romaniuk, Jenni
- 31-39 Taboo tattoos? A study of the gendered effects of body art on consumers' attitudes toward visibly tattooed front line staff
by Baumann, Chris & Timming, Andrew R. & Gollan, Paul J.
- 40-48 Co-creation of value at the bottom of the pyramid: Analysing Bangladeshi farmers' use of mobile telephony
by Dey, Bidit Lal & Pandit, Ameet & Saren, Mike & Bhowmick, Sanjay & Woodruffe-Burton, Helen
- 49-57 The CSR's influence on customer responses in Indian banking sector
by Fatma, Mobin & Rahman, Zillur
- 58-69 Increasing online sales by facilitating spillover shopping
by Bhatnagar, Amit & Papatla, Purushottam
- 70-81 Conceptualising and measuring consumer-based brand–retailer–channel equity
by Londoño, Juan Carlos & Elms, Jonathan & Davies, Keri
- 82-91 Consumers' emotional responses to the Christmas TV advertising of four retail brands
by Cartwright, Joanna & McCormick, Helen & Warnaby, Gary
- 92-103 Marketing strategies, perceived risks, and consumer trust in online buying behaviour
by Pappas, Nikolaos
- 104-113 Internet service providers' service quality and its effect on customer loyalty of different usage patterns
by Quach, Thu Nguyen & Thaichon, Paramaporn & Jebarajakirthy, Charles
- 114-122 Proactive versus reactive apparel brands in sustainability: Influences on brand loyalty
by Park, Hyejune & Kim, Youn-Kyung
- 123-134 Predicting green product consumption using theory of planned behavior and reasoned action
by Paul, Justin & Modi, Ashwin & Patel, Jayesh
- 135-141 Service with a smile: Does the type of smile matter?
by Andrzejewski, Susan A. & Mooney, Emily C.
2016, Volume 28, Issue C
- 1-16 Constructing a conceptual model of purchase behaviour of village shopkeepers – a study of small rural retailers in Eastern India
by Sarkar, Dev Narayan & Kundu, Kaushik & Roy Chaudhuri, Himadri
- 17-27 Complexity or simplicity? Designing product pictures for advertising in online marketplaces
by Wu, Kewen & Vassileva, Julita & Zhao, Yuxiang & Noorian, Zeinab & Waldner, Wesley & Adaji, Ifeoma
- 28-35 Conceptualizing fairness in franchisor–franchisee relationship: Dimensions, definitions and preliminary construction of scale
by Shaikh, Ateeque
- 36-44 Unfairness in consumer services: Outcomes of differential treatment of new and existing clients
by Fernandes, Teresa & Calamote, Ana
- 45-53 Product information and consumer choice confidence in multi-item sales promotions
by Andrews, Demetra
- 54-66 Relationship between sales force reputation and customer behavior: Role of experiential value added by sales force
by Echchakoui, Saïd
- 67-77 The effect of shelf layout on satisfaction and perceived assortment size: An empirical assessment
by Pizzi, Gabriele & Scarpi, Daniele
- 78-90 Estimating attractiveness, hierarchy and catchment area extents for a national set of retail centre agglomerations
by Dolega, Les & Pavlis, Michalis & Singleton, Alex
- 91-98 Transformative service research and service dominant logic: Quo Vaditis?
by Kuppelwieser, Volker G. & Finsterwalder, Jörg
- 99-106 Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands:The moderating role of country of salesperson
by Choi, Yu Hua & Choo, Ho Jung
- 107-116 Price image consequences
by Lombart, Cindy & Louis, Didier & Labbé-Pinlon, Blandine
- 117-125 Sources of retailer personality: Private brand perceptions
by Lombart, Cindy & Louis, Didier
- 126-136 The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
by Towers, Neil & Xu, Kiki
- 137-148 Consumer response to online/offline price differentiation
by Fassnacht, Martin & Unterhuber, Sebastian
- 149-154 Engaging consumer through the storefront: Evidences from integrating interactive technologies
by Pantano, Eleonora
- 155-164 The effects of mall personality and fashion orientation on shopping value and mall patronage intension
by Rahman, Osmud & Kwong-Kay Wong, Ken & Yu, Hong
- 165-170 Eye-tracking customers' visual attention in the wild: Dynamic gaze behavior moderates the effect of store familiarity on navigational fluency
by Otterbring, Tobias & Wästlund, Erik & Gustafsson, Anders
- 171-178 The sound of silence: Why music in supermarkets is just a distraction
by Hynes, Niki & Manson, Struan
- 179-188 The impact of private labels on consumer store loyalty: An integrative perspective
by Coelho do Vale, Rita & Verga Matos, Pedro & Caiado, Jorge
- 189-198 The effect of firm scale and CSR geographical scope of impact on consumers' response
by Rahman, Fathony & Norman, Ruth T.
- 199-208 Understanding consumer reactions to product contamination risks after national disasters: The roles of knowledge, experience, and information sources
by Frank, Björn & Schvaneveldt, Shane J.
- 209-218 The interplay of counter-conformity motivation, social influence, and trust in customers' intention to adopt Internet banking services: The case of an emerging country
by Chaouali, Walid & Ben Yahia, Imene & Souiden, Nizar
- 219-227 The influence of related and unrelated industry diversity on retail firm failure
by Nilsson, Pia
- 228-239 Do companions really enhance shopping? Assessing social lift over forms of shopper value in Mexico
by Mora, José-Domingo & González, Eva M.
- 240-251 The thrill of victory: Women and sport shopping
by O’Donnell, Kathleen A. & Strebel, Judi & Mortimer, Gary
- 252-262 Conceptualizing excessive fan consumption behavior
by Davis, Robert & McGinnis, Lee Phillip
- 263-273 Understanding the impact of store flyers on purchase behaviour: An empirical analysis in the context of Spanish households
by Gázquez-Abad, Juan Carlos & MartÃnez-López, Francisco J.
- 274-280 Offering value and capturing surplus: A strategy for private label sales in a new customer loyalty building scenario
by Hoskins, Jake D.
- 281-287 Organic food as self-presentation: The role of psychological motivation in older consumers' purchase intention of organic food
by Hwang, Jiyoung
- 288-295 Who's behind the screen? Segmenting social venture consumers through social media usage
by Chung, Te-Lin (Doreen) & Anaza, Nwamaka A. & Park, Joohyung & Hall-Phillips, Adrienne
- 296-303 Privacy versus reward: Do loyalty programs increase consumers' willingness to share personal information with third-party advertisers and data brokers?
by Jai, Tun-Min (Catherine) & King, Nancy J.
- 304-309 The impact of perceived similarity to other customers on shopping mall satisfaction
by Kwon, Hyorkjin & Ha, Sejin & Im, Hyunjoo
- 310-316 Co-creation of service recovery: Utilitarian and hedonic value and post-recovery responses
by Park, Joohyung & Ha, Sejin
2015, Volume 27, Issue C
- 1-10 Materialistic consumers who seek unique products: How does their need for status and their affective response facilitate the repurchase intention of luxury goods?
by Chan, Wing Yin & To, Chester K.M. & Chu, Wai Ching
- 11-23 A hybrid data mining model of feature selection algorithms and ensemble learning classifiers for credit scoring
by Koutanaei, Fatemeh Nemati & Sajedi, Hedieh & Khanbabaei, Mohammad
- 24-30 How can gender signal employee qualities in retailing?
by Chang, Joshua & Travaglione, Antonio & O’Neill, Grant
- 31-51 Shopping orientations as antecedents to channel choice in the French grocery multichannel landscape
by Cervellon, Marie-Cécile & Sylvie, Jean & Ngobo, Paul-Valentin
- 52-62 The role of e-service quality management in the delivery business value
by Doherty, Neil F. & Shakur, Mahani & Ellis-Chadwick, Fiona
- 63-73 Interaction effects of different price claims and contextual factors on consumers' reference price adaptation after exposure to a price promotion
by Bambauer-Sachse, Silke & Massera, Laura
- 74-79 Private labels versus national brands: The effects of branding on sensory perceptions and purchase intentions
by Rossi, Patricia & Borges, Adilson & Bakpayev, Marat
- 80-89 Merely asking the customer to recommend has an impact on word-of-mouth activity
by Söderlund, Magnus & Mattsson, Jan
- 90-102 Assessing customers’ perceived value of the online channel of multichannel retailers: A two country examination
by Carlson, Jamie & O’Cass, Aron & Ahrholdt, Dennis
- 103-112 The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
by Casidy, Riza & Shin, Hyunju
- 113-120 Understanding online product ratings: A customer satisfaction model
by Engler, Tobias H. & Winter, Patrick & Schulz, Michael
- 121-125 Brands as substitutes for the need for touch in online shopping
by González-Benito, Óscar & Martos-Partal, Mercedes & San MartÃn, Sonia
- 126-139 One firm, one product, two prices: Channel-based price differentiation and customer retention
by Vogel, Julia & Paul, Michael
- 140-153 Drivers of sales force equity in the service industry
by Echchakoui, Saïd
- 154-163 Temporal and financial risk assessments: How time and money constrain shopper behavior and influence purchase solutions
by Jones, Robert Paul & Camp, Kerri M. & Fairhurst, Ann E.
- 164-169 WTP consumer's key factors for local and regional newspaper print subscription plans
by Saavedra, José Luis & González, Ana Karina
- 170-178 Categorization of multiple channel retailing in Multi-, Cross-, and Omni†Channel Retailing for retailers and retailing
by Beck, Norbert & Rygl, David
- 179-186 Commercial friendships between gay sales associates and straight female customers in luxury settings: A proposed theoretical framework
by Rosenbaum, Mark S. & Russell-Bennett, Rebekah & Drennan, Judy
2015, Volume 26, Issue C
- 1-13 Entry mode selection and its impact on an incumbent supply chain coordination
by Cao, Zong-Hong & Zhou, Yong-Wu & Zhao, Ju & Li, Chang-Wen
- 14-22 The influence of relationship marketing orientation on brand equity in banks
by Yoganathan, Dhanushanthini & Jebarajakirthy, Charles & Thaichon, Paramaporn
- 23-31 A two-dimensional model of trust–value–loyalty in service relationships
by Chai, Joe Choon Yean & Malhotra, Naresh K. & Alpert, Frank
- 32-40 Evaluating servicescape designs using a VR-based laboratory experiment: A case of a Duty-free Shop
by Kwon, Ryeok-Hwan & Kim, Kwang-Jae & Kim, Ki-Hun & Hong, Yoo-Suk & Kim, Bohyun
- 41-46 “What does a woman want?†The moderating effect of age in female consumption
by Tsarenko, Yelena & Strizhakova, Yuliya
- 47-56 Edutainment experiences for children in retail stores, from a child’s perspective
by Feenstra, Florence & Muzellec, Laurent & de Faultrier, Brigitte & Boulay, Jacques
- 57-69 The role of Security, Design and Content factors on customer trust in mobile commerce
by Nilashi, Mehrbakhsh & Ibrahim, Othman & Reza Mirabi, Vahid & Ebrahimi, Leili & Zare, Mojtaba
- 70-82 A valued agent: How ECAs affect website customers' satisfaction and behaviors
by Ben Mimoun, Mohammed Slim & Poncin, Ingrid
- 83-96 Does the value manufacturers (brands) create translate into enhanced reputation? A multi-sector examination of the value–satisfaction–loyalty–reputation chain
by Tournois, Laurent
- 97-103 Antecedents of rural and urban consumers' propensity to outshop and product specific outshopping behaviour
by Patel, Jayesh D. & Bhatt, Nishith & Shukla, Yupal & Gadhavi, Dharmesh
- 104-114 Consumers between supermarket shelves: The influence of inter-personal distance on consumer behavior
by Luck, Michael & Benkenstein, Martin
- 115-124 Consumer acceptance of a revolutionary technology-driven product: The role of adoption in the industrial design development
by Park, Jungkun & Gunn, Frances & Lee, YoungHee & Shim, Scott
- 125-132 Price competition in retailing: The importance of the price density function
by Willart, Sylvain P.C.
- 133-140 The role of design in the future of digital channels: Conceptual insights and future research directions
by Straker, Karla & Wrigley, Cara & Rosemann, Michael
- 141-146 Competing for attention with in-store promotions
by Phillips, Megan & Parsons, Andrew G. & Wilkinson, Helene J. & Ballantine, Paul W.
- 147-152 Antecedents of tourism destination reputation: The mediating role of familiarity
by Marinao Artigas, Enrique & Vilches-Montero, Sonia & Chasco Yrigoyen, Coro
- 153-167 Analysis on supply chain risks in Indian apparel retail chains and proposal of risk prioritization model using Interpretive structural modeling
by Venkatesh, V.G. & Rathi, Snehal & Patwa, Sriyans
2015, Volume 25, Issue C
- 1-11 Price promotion landscape in the US and UK: Depicting retail practice to inform future research agenda
by Bogomolova, Svetlana & Dunn, Steven & Trinh, Giang & Taylor, Jennifer & Volpe, Richard J.
- 12-21 A decision support model for determining the level of product variety with marketing and supply chain considerations
by Syam, Siddhartha S. & Bhatnagar, Amit
- 22-35 The development of a consumer value proposition of private label brands and the application thereof in a South African retail context
by Beneke, Justin & Carter, Stephen
- 36-46 How do you feel when you see a list of prices? the interplay among price dispersion, perceived risk and initial trust in Chinese C2C market
by Wu, Kewen & Vassileva, Julita & Noorian, Zeinab & Zhao, Yuxiang
- 47-57 Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
by Söderlund, Magnus & Colliander, Jonas
- 58-70 Brand value chain in practise; the relationship between mindset and market performance metrics: A study of the Swedish market for FMCG
by Anselmsson, Johan & Bondesson, Niklas
- 71-80 Reward me, charity, or both? The impact of fees and benefits in loyalty programs
by Eason, C. Clifton & Bing, Mark N. & Smothers, Jack
- 81-95 Re-examining online customer experience to include purchase frequency and perceived risk
by Martin, Jillian & Mortimer, Gary & Andrews, Lynda
- 96-105 An empirical examination of performance in the clothing retailing industry: A case study
by Manuel Xavier, José & Ferreira Moutinho, Victor & Carrizo Moreira, António
- 106-114 Engaging consumers on new integrated multichannel retail settings: Challenges for retailers
by Pantano, Eleonora & Viassone, Milena
- 115-121 Productivity change of microfinance institutions in Kenya: A bootstrap Malmquist approach
by Wijesiri, Mahinda & Meoli, Michele
- 122-129 Financial literacy and student attitudes to debt: A cross national study examining the influence of gender on personal finance concepts
by Agnew, Steve & Harrison, Neil
2015, Volume 24, Issue C
- 1-9 Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping: The reciprocating role of participation
by Yang, Kiseol & Li, Xiaoshu & Kim, HaeJung & Kim, Young Hoon
- 10-21 The effect of involvement on visual attention and product choice
by Behe, Bridget K. & Bae, Mikyeung & Huddleston, Patricia T. & Sage, Lynnell
- 22-32 Effects of loyalty program rewards on store loyalty
by Meyer-Waarden, Lars
- 33-41 Conceptualizing and measuring consumer perceptions of retailer innovativeness in Taiwan
by Lin, Chen-Yu
- 42-50 A cross-cultural exploration of situated learning and coping
by Bose, Mousumi & Ye, Lilly
- 51-59 In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
by Chaney, Damien & Lunardo, Renaud & Saintives, Camille
- 60-69 Brand experience anatomy in retailing: An interpretive structural modeling approach
by Khan, Imran & Rahman, Zillur
- 70-78 Construction and validation of the in-store privacy preference scale
by Nichols, Bridget Satinover
- 79-84 Consumers' reaction to fair trade motivated price increases
by Campbell, Colin L. & Heinrich, Daniel & Schoenmüller, Verena
- 85-93 Exploring the intention to continue using web-based self-service
by Tseng, Shu-Mei
- 94-99 Are they always promising? An empirical analysis of moderators influencing consumer preferences for economy and premium private labels
by Schnittka, Oliver
- 100-109 A higher-order model of consumer brand engagement and its impact on loyalty intentions
by Dwivedi, Abhishek
- 110-120 The effect of justice in the history of loyalty: A study in failure recovery in the retail context
by Lopes, Evandro Luiz & da Silva, Marcos Antonio
- 121-129 Retail design and the visually impaired: A needs assessment
by Yu, Hong & Tullio-Pow, Sandra & Akhtar, Ammar
- 130-139 Swedish food retailers promoting climate smarter food choices—Trapped between visions and reality?
by Tjärnemo, Heléne & Södahl, Liv
2015, Volume 23, Issue C
- 1-8 The impact of age in the generation of satisfaction and WOM in mobile shopping
by San-MartÃn, Sonia & Prodanova, Jana & Jiménez, Nadia
- 9-20 How in-store educational and entertaining events influence shopper satisfaction
by Sands, Sean & Oppewal, Harmen & Beverland, Michael
- 21-31 The role of brand exposure and experience on brand recall—Product durables vis-à -vis FMCG
by Baumann, Chris & Hamin, Hamin & Chong, Amy
- 32-38 Host׳s interpersonal influence on guests in a home sales party
by Sammon, Rachel & Kwon, Kyoung-Nan
- 39-48 A study investigating attitudinal perceptions of microcredit services and their relevant drivers in bottom of pyramid market segments
by Jebarajakirthy, Charles & Lobo, Antonio
- 49-57 A non-linear causal network of marketing channel system structure
by Dost, Florian
- 58-69 Coping with stress: A study of retail banking service workers in Russia
by Ashill, Nicholas J. & Rod, Michel & Gibbs, Tanya
- 70-76 Consumer choice of store brands across store formats: A panel data analysis under crisis periods
by Kaswengi, Joseph & Diallo, Mbaye Fall
- 77-90 Customization in bicycle retailing
by Jafari, Hamid & Nyberg, Anna & Osnes, Tone-Lise & Schmitz, Annika
- 91-98 Female consumers׳ intention to be involved in fair-trade product consumption in the U.S.: The role of previous experience, product features, and perceived benefits
by Lee, Min-Young & Jackson, Vanessa & Miller-Spillman, Kimberly A. & Ferrell, Erika
- 99-106 U.S. online shopping: Facts, fiction, hopes and dreams
by Schultz, Don E. & Block, Martin P.
- 107-117 Determinants of attitudinal loyalty in Nigerian telecom service sector: Does commitment play a mediating role?
by Izogo, Ernest Emeka
- 118-124 Store choice: How understanding consumer choice of ‘where’ to shop may assist the small retailer
by Goodman, Steve & Remaud, Hervé
- 125-132 The effects of special displays on shopping behavior
by Wang, Shih-Ching & Lang, Mark
2015, Volume 22, Issue C
- 1-15 Segmenting consumer decision-making styles (CDMS) toward marketing practice: A partial least squares (PLS) path modeling approach
by Rezaei, Sajad
- 16-23 Explain the intention to use smartphones for mobile shopping
by Agrebi, Sinda & Jallais, Joël
- 24-36 Why we buy? Modeling consumer selection of referents
by Tarnanidis, Theodore & Owusu-Frimpong, Nana & Nwankwo, Sonny & Omar, Maktoba
- 37-52 Assessing the moderating effect of gender differences and individualism-collectivism at individual-level on the adoption of mobile commerce technology: TAM3 perspective
by Faqih, Khaled M.S. & Jaradat, Mohammed-Issa Riad Mousa
- 53-60 Reactions of the jilted consumer
by McLelland, Melinda A. & Foster, Jamye
- 61-70 An empirical analysis of tenant location patterns near department stores in planned regional shopping centers
by Eckert, Andrew & He, Zhen & West, Douglas S.
- 71-76 Pre- and post-purchase stage in impulse buying: The role of mood and satisfaction
by Ozer, Leyla & Gultekin, Beyza
- 77-84 Managing heritage brands: A study of the sacralization of heritage stores in the luxury industry
by Dion, Delphine & Borraz, Stéphane
- 85-95 An Indian customer surrounding 7P׳s of service marketing
by Kushwaha, Gyaneshwar Singh & Agrawal, Shiv Ratan
- 96-106 “It was not that long!†: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception
by Borges, Adilson & Herter, Márcia Maurer & Chebat, Jean-Charles
- 107-116 Customer value and customer loyalty: Is competition a missing link?
by Chen, Shu-Ching
- 117-127 Determining adequate tangible compensation in service recovery processes for developed and developing countries: The role of severity and responsibility
by Bambauer-Sachse, Silke & Rabeson, Landisoa
- 128-137 The impact of customer awareness of manufacturer name disclosure on retail brand attitudes and loyalty in Korea
by Cho, Young Sang & Rha, Hye-Su & Burt, Steve
- 138-144 The differential success of movie trailers
by Suckfüll, Monika & Moellering, Kristin
- 145-157 Does urge to buy impulsively differ from impulsive buying behaviour? Assessing the impact of situational factors
by Badgaiyan, Anant Jyoti & Verma, Anshul
- 158-163 Validating Bluetooth logging as metric for shopper behaviour studies
by Phua, Peilin & Page, Bill & Bogomolova, Svetlana
- 164-177 A confirmatory factor analysis of consumer styles inventory: Evidence from Greece
by Tarnanidis, Theodore & Owusu-Frimpong, Nana & Nwankwo, Sonny & Omar, Maktoba
- 178-186 Consumer reaction to service rebranding
by Collange, Véronique
- 187-194 Decisive visual saliency and consumers׳ in-store decisions
by Clement, Jesper & Aastrup, Jesper & Charlotte Forsberg, Signe
- 195-205 Retail atmospherics: The impact of a brand dictated theme
by Foster, Jamye & McLelland, Melinda A.
- 206-212 Using a hedonic price model to test prospect theory assertions: The asymmetrical and nonlinear effect of reliability on used car prices
by Prieto, Marc & Caemmerer, Barbara & Baltas, George
- 213-222 Creating customer repurchase intention in Internet retailing: The effects of multiple service events and product type
by Cho, Yun Kyung
- 225-230 Tourism stakeholders attitudes toward sustainable development: A case in the Arctic
by Chen, Joseph S.
- 231-243 A theoretical model of the impact of a bundle of determinants on tourists’ visiting and shopping intentions: A case of mainland Chinese tourists
by Lo, Ada & Qu, Hailin
- 244-249 Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet
by Xiang, Zheng & Magnini, Vincent P. & Fesenmaier, Daniel R.
- 250-260 Corporate social and environmental responsibility in services: Will consumers pay for it?
by Parsa, H.G. & Lord, Kenneth R. & Putrevu, Sanjay & Kreeger, Jeff
- 261-265 From sustainability to customer loyalty: A case of full service hotels’ guests
by Chen, Rachel J.C.
2014, Volume 21, Issue 6
- 889-896 A consumer typology based on e-service quality and e-satisfaction
by Bressolles, Grégory & Durrieu, François & Senecal, Sylvain
- 897-904 Turning dissatisfied into satisfied customers: How referral reward programs affect the referrer׳s attitude and loyalty toward the recommended service provider
by Kuester, Madlen & Benkenstein, Martin
- 905-916 Conventionalists, Connectors, Technoisseurs and Mobilarti: Differential profiles of mobile marketing segments based on phone features and postmodern characteristics of consumers
by Goneos-Malka, A. & Strasheim, A. & Grobler, A.F.
- 917-923 Review of emotions research in marketing, 2002–2013
by Gaur, Sanjaya S. & Herjanto, Halimin & Makkar, Marian
- 924-932 Psychological and economic considerations of rewards programs
by Sharma, Dheeraj & Verma, Varsha
- 933-941 Enhancing competitive advantages: The contribution of mediator and moderator on stickiness in the LINE
by Tsao, Wen-Yu
- 942-949 Online loyalty and its interaction with switching barriers
by Mutum, Dilip & Mohd Ghazali, Ezlika & Nguyen, Bang & Arnott, David
- 950-957 An empirical analysis of the factors raising the interest in new shopping destinations
by Yamamoto, Toshiyuki & Li, Cheng & Morikawa, Takayuki
- 958-965 Exploiting consumer–employee–retailer interactions in technology-enriched retail environments through a relational lens
by Pantano, Eleonora & Migliarese, Piero
- 966-975 Profiling the flyer-prone consumer
by Gázquez-Abad, Juan Carlos & MartÃnez-López, Francisco J. & Barrales-Molina, Vanesa
- 976-991 Retailers׳ expansion mode choice in foreign markets: Antecedents for expansion mode choice in the light of internationalization theories
by Picot-Coupey, Karine & Burt, Steve L. & Cliquet, Gérard
- 992-1000 The role of complementarity and partner brand price level in new product introduction strategy using bundle offers: A study on the quality perception of bundle components
by Khandeparkar, Kapil
- 1001-1012 Mobile marketing: A literature review on its value for consumers and retailers
by Ström, Roger & Vendel, Martin & Bredican, John
- 1013-1020 Influence of congruity in store-attribute dimensions and self-image on purchase intentions in online stores of multichannel retailers
by Badrinarayanan, Vishag & Becerra, Enrique P. & Madhavaram, Sreedhar
- 1021-1027 Influence of retailers’ commitment to sustainable development on store image, consumer loyalty and consumer boycotts: Proposal for a model using the theory of planned behavior
by Lavorata, Laure
- 1028-1037 Social interaction, convenience and customer satisfaction: The mediating effect of customer experience
by Srivastava, Mala & Kaul, Dimple
- 1038-1046 Should retailers harmonize marketing variables across their distribution channels? An investigation of cross-channel effects in multi-channel retailing
by van Baal, Sebastian
- 1047-1058 The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns
by Thaichon, Paramaporn & Lobo, Antonio & Prentice, Catherine & Quach, Thu Nguyen
- 1059-1067 How second-generation consumers choose where to shop: A cross-cultural semiotic analysis
by Silhouette-Dercourt, Virginie & de Lassus, Christel & Darpy, Denis
- 1068-1074 E-lifestyles of Indian online shoppers: A scale validation
by Pandey, Shweta & Chawla, Deepak
2014, Volume 21, Issue 5
- 667-675 Delineating retail conurbations: A rules-based algorithmic approach
by Pratt, Matthew D. & Wright, Jim A. & Cockings, Samantha & Sterland, Iain
- 676-684 Vision (im)possible? The effects of in-store signage on customers’ visual attention
by Otterbring, Tobias & Wästlund, Erik & Gustafsson, Anders & Shams, Poja
- 685-695 The store-as-a-brand strategy: The effect of store environment on customer responses
by Kumar, Archana & Kim, Youn-Kyung
- 696-707 Pricing practices: A critical review of their effects on consumer perceptions and behaviour
by Ahmetoglu, Gorkan & Furnham, Adrian & Fagan, Patrick
- 708-716 e-banking culture: A comparison of EU 27 countries and Portuguese case in the EU 27 retail banking context
by Fonseca, Jaime R.S.
- 717-724 Development of a service continance model with IT service antecedents
by Boakye, Kwabena G. & McGinnis, Thomas & Prybutok, Victor R. & Paswan, Audhesh K.
- 725-734 Generalizations regarding the growth and decline of manufacturer and store brands
by Romaniuk, Jenni & Dawes, John & Nenycz-Thiel, Magda
- 735-744 Consumer values, motivation and purchase intention for luxury goods
by Nwankwo, Sonny & Hamelin, Nicolas & Khaled, Meryem
- 745-752 Antecedents of brand citizenship behavior in retailing
by Porricelli, Matthew S. & Yurova, Yuliya & Abratt, Russell & Bendixen, Michael
- 753-763 Retailing to the “grey pound†: Understanding the food shopping habits and preferences of consumers over 50 in Scotland
by Omar, Maktoba & Tjandra, Nathalia C. & Ensor, John
- 764-772 That׳s different! How consumers respond to retail website change
by Ainsworth, Jeremy & Ballantine, Paul W.
- 773-779 Influence of hedonic and utilitarian motivations on retailer loyalty and purchase intention: a facebook perspective
by Anderson, Kelley C. & Knight, Dee K. & Pookulangara, Sanjukta & Josiam, Bharath
- 780-787 With or without you: The positive and negative influence of retail companions
by Hart, Phillip M. & Dale, Rick
- 788-796 The role of customer gratitude in making relationship marketing investments successful
by Fazal e Hasan, Syed & Lings, Ian & Neale, Larry & Mortimer, Gary
- 797-803 Child socialization practices: Implications for retailers in emerging markets
by Basu, Rituparna & Sondhi, Neena
- 804-811 Does shelf-labeling of organic foods increase sales? Results from a natural experiment
by Daunfeldt, Sven-Olov & Rudholm, Niklas
- 812-823 Sign of the times: Testing consumer response to local food signage within a casual dining restaurant
by Campbell, Jeffrey M. & DiPietro, Robin B.
- 827-835 Collaboration on technological innovation in Danish fashion chains: A network perspective
by Tambo, Torben
- 836-843 Perceived usefulness of innovative technology in retailing: Consumers׳ and retailers׳ point of view
by Renko, Sanda & Druzijanic, Mirna
Printed from https://ideas.repec.org/s/eee/joreco15.html
