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Content
2018, Volume 43, Issue C
- 218-225 Influence of thinking style and attribution on consumer response to online stockouts
by Ma, Ke & Chen, Tong & Zheng, Chundong
- 226-233 Linking concepts of playfulness and well-being at work in retail sector
by Alatalo, Sari & Oikarinen, Eeva-Liisa & Reiman, Arto & Tan, Teck Ming & Heikka, Eija-Liisa & Hurmelinna-Laukkanen, Pia & Muhos, Matti & Vuorela, Taina
- 234-241 Brand engagement and search for brands on social media: Comparing Generations X and Y in Portugal
by Bento, Marisa & Martinez, Luisa M. & Martinez, Luis F.
- 242-250 Who is the attached endorser? An examination of the attachment-endorsement spectrum
by Saldanha, Natalya & Mulye, Rajendra & Rahman, Kaleel
- 251-257 Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies
by Amendola, Carlo & Calabrese, Mario & Caputo, Francesco & Fabrizio, D’Ascenzo
- 258-268 Advertisements on Facebook: Identifying the persuasive elements in the development of positive attitudes in consumers
by Shareef, Mahmud Akhter & Mukerji, Bhasker & Alryalat, Mohammad Abdallah Ali & Wright, Angela & Dwivedi, Yogesh K.
- 269-277 Exploring consumers’ skincare retail patronage
by Dai, Bo & Pelton, Lou E.
- 278-284 From “foodies†to “cherry-pickers†: A clustered-based segmentation of specialty food retail customers
by Calvo-Porral, Cristina & Lévy-Mangin, Jean-Pierre
- 285-295 Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys
by Audrezet, Alice & Parguel, Béatrice
- 296-303 It is not always about brand: Design-driven consumers and their self-expression
by Byun, Kyung-Ah (Kay) & Jones, Robert Paul & Wooldridge, Barbara Ross
- 304-310 The role of store image, perceived quality, trust and perceived value in predicting consumers’ purchase intentions towards organic private label food
by Konuk, Faruk Anıl
- 311-324 Unveiling the features of successful eBay smartphone sellers
by Silva, Ana Teresa & Moro, Sérgio & Rita, Paulo & Cortez, Paulo
- 325-332 Consumer-based approach to customer engagement – The case of luxury brands
by Prentice, Catherine & Loureiro, Sandra Maria Correia
- 333-341 Store satisfaction and store loyalty: The moderating role of store atmosphere
by Francioni, Barbara & Savelli, Elisabetta & Cioppi, Marco
- 342-351 Technology at the dinner table: Ordering food online through mobile apps
by Kapoor, Anuj Pal & Vij, Madhu
2018, Volume 41, Issue C
- 1-10 Reversing the dependency-trust relationship in B2C services
by Fatima, Johra Kayeser & Di Mascio, Rita
- 11-19 Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage
by Yahia, Imene Ben & Al-Neama, Nasser & Kerbache, Laoucine
- 20-30 Like throwing a piece of me away: How online and in-store grocery purchase channels affect consumers’ food waste
by Ilyuk, Veronika
- 31-36 From gambling exposure to adaptation: Implications for casino sustainability
by Prentice, Catherine & Zeng, Zhonglu
- 37-47 The internet dilemma: An exploratory study of luxury firms’ usage of internet-based technologies
by Baker, Jeff & Ashill, Nick & Amer, Noha & Diab, Ekram
- 48-59 Customer engagement and online reviews
by Thakur, Rakhi
- 60-69 Green purchasing behaviour: A conceptual framework and empirical investigation of Indian consumers
by Jaiswal, Deepak & Kant, Rishi
- 70-78 Curiosity motivated vacation destination choice in a reward and variety-seeking perspective
by Martenson, Rita
- 79-89 A segmentation study of cinema consumers based on values and lifestyle
by DÃaz, Asunción & Gómez, Mar & Molina, Arturo & Santos, Jesús
- 90-100 Consumer preference for national vs. private brands: The influence of brand engagement and self-concept threat
by Liu, Richie L. & Sprott, David E. & Spangenberg, Eric R. & Czellar, Sandor & Voss, Kevin E.
- 101-111 Examining the role of consumer hope in explaining the impact of perceived brand value on customer–brand relationship outcomes in an online retailing environment
by Fazal-e-Hasan, Syed Muhammad & Ahmadi, Hormoz & Mortimer, Gary & Grimmer, Martin & Kelly, Louise
- 112-120 The relationship between individual-level culture and consumer decision-making styles through consumer involvement
by Isaacson, Jeffrey Ian & Jordaan, Yolanda & van Heerden, Gené
- 121-130 Who seeks a surprise box? Predictors of consumers’ use of fashion and beauty subscription-based online services (SOS)
by Woo, Hongjoo & Ramkumar, Bharath
- 131-141 Fashion brands on retail websites: Customer performance expectancy and e-word-of-mouth
by Loureiro, Sandra M.C. & Cavallero, Luisa & Miranda, Francisco Javier
- 142-152 Customer segmentation with purchase channels and media touchpoints using single source panel data
by Nakano, Satoshi & Kondo, Fumiyo N.
- 153-160 Investigating discounting of discounts in an online context: The mediating effect of discount credibility and moderating effect of online daily deal promotions
by Carlson, Jeffrey R. & Kukar-Kinney, Monika
- 161-168 The determinants of conversion rates in SME e-commerce websites
by Di Fatta, Davide & Patton, Dean & Viglia, Giampaolo
- 169-176 Augmented reality in retail: A trade-off between user's control of access to personal information and augmentation quality
by Poushneh, Atieh
- 177-189 Impact of culture, behavior and gender on green purchase intention
by Sreen, Naman & Purbey, Shankar & Sadarangani, Pradip
- 190-200 Online purchase return policy leniency and purchase decision: Mediating role of consumer trust
by Oghazi, Pejvak & Karlsson, Stefan & Hellström, Daniel & Hjort, Klas
- 201-210 Are consumers willing to go the extra mile for fair trade products made in a developing country? A comparison with made in USA products at different prices
by Rashid, Md Sanuwar & Byun, Sang-Eun
- 211-217 Portfolios: Patterns in brand penetration, market share, and hero product variants
by Tanusondjaja, Arry & Nenycz-Thiel, Magda & Dawes, John & Kennedy, Rachel
- 218-226 Marketer requests for positive post-purchase satisfaction evaluations: Consumer depth interview findings
by Jones, Michael A. & Taylor, Valerie A.
- 227-238 Franchising in the healthcare sector: The case of Child and Family Wellness clinics in Kenya
by Perrigot, Rozenn
- 239-247 The role of brand reputation in organic food consumption: A behavioral reasoning perspective
by Ryan, Jessica & Casidy, Riza
- 248-255 She loves the way you lie: Size-related self-concept and gender in vanity sizing
by Ketron, Seth & Williams, Miranda
- 256-271 Retailers’ communication on ugly fruits and vegetables: What are consumers’ perceptions?
by Louis, Didier & Lombart, Cindy
- 272-280 Customer reviews are not always informative: The impact of effortful versus heuristic processing
by Book, Laura A. & Tanford, Sarah & Chang, Wen
- 281-287 Impact of flow on mobile shopping intention
by Chen, Yi-Mu & Hsu, Tsuen-Ho & Lu, Yu-Jou
- 288-295 Incentivized reviews: Promising the moon for a few stars
by Petrescu, Maria & O’Leary, Kathleen & Goldring, Deborah & Ben Mrad, Selima
- 296-304 Streaming apps: What consumers value
by Oyedele, Adesegun & Simpson, Penny M.
- 305-311 Dieting, priming, food meanings and (un)healthy choices: When shoppers fall for pleasure
by Luomala, Harri T. & Hellén, Katarina & Jokitalo, Maijastiina
2018, Volume 40, Issue C
- 1-7 Consumer perception and behavior in the retail foodscape–A study of chilled groceries
by Lindberg, Ulla & Salomonson, Nicklas & Sundström, Malin & Wendin, Karin
- 8-18 Heterogeneity in consumers’ mobile shopping acceptance: A finite mixture partial least squares modelling approach for exploring and characterising different shopper segments
by Groß, Michael
- 19-30 Governance capabilities and relationship performance in international franchising
by Ghantous, Nabil & Das, Shobha S. & Chameroy, Fabienne
- 31-39 Parents and children in supermarkets: Incidence and influence
by Page, Bill & Sharp, Anne & Lockshin, Larry & Sorensen, Herb
- 40-47 Examining price and service competition among retailers in a supply chain under potential demand disruption
by Ali, Syed Mithun & Rahman, Md. Hafizur & Tumpa, Tasmia Jannat & Moghul Rifat, Abid Ali & Paul, Sanjoy Kumar
- 48-59 Revisiting the supermarket in-store customer shopping experience
by Terblanche, Nic S.
- 60-65 Whom do customers blame for a service failure? Effects of thought speed on causal locus attribution
by Pacheco, Natália Araújo & Geuens, Maggie & Pizzutti, Cristiane
- 66-73 A dose of nature and shopping: The restorative potential of biophilic lifestyle center designs
by Rosenbaum, Mark S. & Ramirez, Germán Contreras & Camino, Jaime Rivera
- 74-81 Critical success factors of temporary retail activations: A multi-actor perspective
by Lowe, Jennifer & Maggioni, Isabella & Sands, Sean
- 82-90 Using the senses to evaluate aesthetic products at the point of sale: The moderating role of consumers’ goals
by Vilches-Montero, Sonia & Nik Hashim, Nik Mohd Hazrul & Pandit, Ameet & Bravo-Olavarria, Renzo
- 91-99 Do all roses smell equally sweet? Willingness to pay for flower attributes in specialized retail settings by German consumers
by Rombach, Meike & Widmar, Nicole Olynk & Byrd, Elizabeth & Bitsch, Vera
- 100-108 Immersion and emotional reactions to the ambiance of a multiservice space: The role of perceived congruence between odor and brand image
by Errajaa, Karim & Legohérel, Patrick & Daucé, Bruno
- 109-116 The positive effect of contextual image backgrounds on fluency and liking
by Maier, Erik & Dost, Florian
- 117-124 How store attributes impact shoppers’ loyalty in emerging countries: An investigation in the Indian retail sector
by Grosso, Monica & Castaldo, Sandro & Grewal, Anjana
- 125-138 Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk
by Alalwan, Ali Abdallah & Dwivedi, Yogesh K. & Rana, Nripendra P. & Algharabat, Raed
- 139-149 The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations
by Algharabat, Raed & Rana, Nripendra P. & Dwivedi, Yogesh K. & Alalwan, Ali Abdallah & Qasem, Zainah
- 150-162 The moderating effect of managers' leadership behavior on salespeople's self-efficacy
by Vieira, Valter Afonso & Perin, Marcelo Gattermann & Sampaio, Claudio Hoffmann
- 163-174 Showrooming and retail opportunities: A qualitative investigation via a consumer-experience lens
by Kokho Sit, Jason & Hoang, Anna & Inversini, Alessandro
- 175-187 Comparison and one-stop shopping after big-box retail entry: A spatial difference-in-difference analysis
by Han, Mengjie & Mihaescu, Oana & Li, Yujiao & Rudholm, Niklas
- 188-203 Help welcome or not: Understanding consumer shopping motivation in curated fashion retailing
by Sebald, Anna Kathrin & Jacob, Frank
- 204-212 The impact of dynamic bundling on price fairness perceptions
by Li, Wenjing & Hardesty, David M. & Craig, Adam W.
- 213-220 Influence of iconic, indexical cues, and brand schematicity on perceived authenticity dimensions of private-label brands
by Carsana, Laurence & Jolibert, Alain
- 221-228 The mindful consumer: Balancing egoistic and altruistic motivations to purchase local food
by Birch, Dawn & Memery, Juliet & De Silva Kanakaratne, Maheshan
- 229-240 Firm performance in the upscale restaurant sector: The effects of resilience, creative self-efficacy, innovation and industry experience
by Hallak, Rob & Assaker, Guy & O’Connor, Peter & Lee, Craig
- 241-248 Performance model of community pharmacies in low-middle income countries: A societal perspective
by Ranghchian, Maryam & Sehat, Shima & Akhgari, Mehdi & Mehralian, Gholamhossein
- 249-260 How is value created? – Extending the value concept in the Swedish context
by Wikström, Solveig & L'Espoir Decosta, Patrick
- 261-269 Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future
by Meesala, Appalayya & Paul, Justin
- 270-275 Understanding quality and satisfaction in public hospital services: A nationwide inpatient survey in Greece
by Mitropoulos, Panagiotis & Vasileiou, Konstantinos & Mitropoulos, Ioannis
- 276-278 A 360-degree view of actor engagement in service co-creation
by Finsterwalder, Jörg
- 279-286 I virtually try it … I want it ! Virtual Fitting Room: A tool to increase on-line and off-line exploratory behavior, patronage and purchase intentions
by Beck, Marie & Crié, Dominique
- 287-294 Consumer-brand relationships and brand loyalty in technology-mediated services
by Giovanis, Apostolos N. & Athanasopoulou, Pinelopi
- 295-298 Students as customers in higher education: The (controversial) debate needs to end
by Guilbault, Melodi
- 299-303 Daily deal shoppers: What drives social couponing?
by Ieva, M. & De Canio, F. & Ziliani, C.
- 304-311 Service failure and problems: Internal marketing solutions for facing the future
by Paul, Justin & Sahadev, Sunil
2017, Volume 39, Issue C
- 1-10 Consumer response to price changes in higher-priced brands
by Huang, Ava & Dawes, John & Lockshin, Larry & Greenacre, Luke
- 11-22 The battle of traditional retailers versus discounters: The role of PL tiers
by Hökelekli, Gizem & Lamey, Lien & Verboven, Frank
- 23-34 Satisfaction, loyalty and repatronage intentions: Role of hedonic shopping values
by Atulkar, Sunil & Kesari, Bikrant
- 35-42 Willingness to Pay-inference in the absence of rejected propositions
by van Cranenburgh, Sander & Chorus, Caspar G.
- 43-53 Impacts of product, store and retailer perceptions on consumers’ relationship to terroir store brand
by Lacœuilhe, Jérôme & Louis, Didier & Lombart, Cindy
- 54-61 Disruptions versus more disruptions: How the Amazon dash button is altering consumer buying patterns
by Farah, Maya F. & Ramadan, Zahy B.
- 62-70 An empirical analysis of factors that influence retail website visit types
by Pallant, Jason I. & Danaher, Peter J. & Sands, Sean J. & Danaher, Tracey S.
- 71-78 Investigating gender differences in consumers’ experience of guilt: A comparative study
by Kayal, Ghadeer G. & Simintiras, Antonis C. & Rana, Nripendra P.
- 79-92 Et tu, Brute? How unfair!
by Tripathi, Sanjeev
- 93-102 Measuring and improving customer retention at authorised automobile workshops after free services
by Kumar, Anil & Luthra, Sunil & Khandelwal, Dinesh Kumar & Mehta, Rajneesh & Chaudhary, Nityanand & Bhatia, Sukhdev
- 103-113 Understanding the effect of personal and social value on attitude and usage behavior of luxury cosmetic brands
by Ajitha, S. & Sivakumar, V.J.
- 114-122 Does opinion leadership influence service evaluation and loyalty intentions? Evidence from an arts services provider
by Flores-Zamora, Javier & GarcÃa-Madariaga, Jesús
- 123-134 Channels for search and purchase: Does mobile Internet matter?
by Singh, Sonika & Swait, Joffre
- 135-144 What factors determine e-satisfaction and consumer spending in e-commerce retailing?
by Nisar, Tahir M. & Prabhakar, Guru
- 145-153 Grocery pickup creation of value: Customers’ benefits vs. spatial dimension
by Vyt, Dany & Jara, Magali & Cliquet, Gérard
- 154-163 Health and cosmetics: Investigating consumers’ values for buying organic personal care products
by Ghazali, Ezlika & Soon, Pat Chen & Mutum, Dilip S. & Nguyen, Bang
- 164-172 Online search – Online purchase in franchising: An empirical analysis of franchisor website functionality
by Pénard, Thierry & Perrigot, Rozenn
- 173-181 How personal costs influence customer citizenship behaviors
by Dang, Anh & Arndt, Aaron D.
- 182-189 Increasing customer purchase intention through product return policies: The pivotal impacts of retailer brand familiarity and product categories
by Jeng, Shih-Ping
- 190-200 A DEA approach for selecting a bundle of tickets for performing arts events
by Baldin, Andrea
- 201-207 Examining impacts of negative reviews and purchase goals on consumer purchase decision
by Weisstein, Fei L. & Song, Lei & Andersen, Peter & Zhu, Ying
- 208-218 Image transfer from malls to stores and its influence on shopping values and mall patronage: The role of self-congruity
by El Hedhli, Kamel & Zourrig, Haithem & Park, Jeongsoo
- 219-229 The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction
by Söderlund, Magnus & Sagfossen, Sofie
- 230-242 Personalized ads on Facebook: An effective marketing tool for online marketers
by Tran, Trang P.
- 243-249 Exploring the origin of retail stores in Europe: Evidence from Southern Italy from the 6th century BCE to the 3rd century BCE
by Pantano, Eleonora & Dennis, Charles
- 250-257 Gift card program incrementality and cannibalization: The effect on revenue and profit
by Norvell, Tim & Horky, Alisha
- 258-263 Web functionality, web content, information security, and online tourism service continuance
by Liao, Ziqi & Shi, Xinping
- 270-278 Smartphones and the reconfiguration of retailscapes: Stores, shopping, and digitalization
by Fuentes, Christian & Bäckström, Kristina & Svingstedt, Anette
- 279-285 Every step counts: When physical movement affects perceived value
by Mathmann, Frank & Chylinski, Mathew & Tory Higgins, E. & de Ruyter, Ko
- 286-295 Omnichannel-based promotions’ effects on purchase behavior and brand image
by Blom, Angelica & Lange, Fredrik & Hess, Ronald L.
- 296-304 An ethnography of Electronic Shelf Labels: The resisted digitalization of prices in contemporary supermarkets
by Soutjis, Bastien & Cochoy, Franck & Hagberg, Johan
- 305-313 Now what? Evaluating the sales effects of introducing an online store
by Hernant, Mikael & Rosengren, Sara
- 314-330 Understanding omni-channel shopping value: A mixed-method study
by Huré, Elodie & Picot-Coupey, Karine & Ackermann, Claire-Lise
2017, Volume 38, Issue C
- 1-11 Multi-sensory congruent cues in designing retail store atmosphere: Effects on shoppers’ emotions and purchase behavior
by Helmefalk, Miralem & Hultén, Bertil
- 12-21 Influences of the perceived value on actual repurchasing behavior: Empirical exploration in a retailing context
by Mencarelli, Rémi & Lombart, Cindy
- 22-33 A contextual perspective on consumers' perceived usefulness: The case of mobile online shopping
by Sohn, Stefanie
- 34-43 Aesthetic labor and visible diversity: The role in retailing service encounters
by Quach, Sara & Jebarajakirthy, Charles & Thaichon, Park
- 44-50 A comparison of online and offline consumer behaviour: An empirical study on a cinema shopping context
by DÃaz, Asunción & Gómez, Mar & Molina, Arturo
- 51-58 Getting in touch with your thinking style: How touchscreens influence purchase
by Zhu, Ying & Meyer, Jeffrey
- 59-70 The effect of a limited-edition offer following brand dilution on consumer attitudes toward a luxury brand
by Shin, Hyunju & Eastman, Jacqueline K. & Mothersbaugh, David
- 71-80 How many, how often, and how new? A multivariate profiling of mobile app users
by Liu, Feng & Zhao, Shaoqiong & Li, Yang
- 81-95 Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets
by Pantano, Eleonora & Rese, Alexandra & Baier, Daniel
- 96-107 An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
by Prentice, Catherine & Correia Loureiro, Sandra Maria
- 108-117 “Make me feel special†: Are hierarchical loyalty programs a panacea for all brands? The role of brand concept
by Mimouni Chaabane, Aida & Pez, Virginie
- 118-125 A comparison of online and offline gender and goal directed shopping online
by Davis, Robert & Smith, Sandra D. & Lang, Bodo U.
- 126-136 An empirical analysis of demand variations and markdown policies for fashion retailers
by Namin, Aidin & Ratchford, Brian T. & Soysal, Gonca P.
- 137-146 Mobile phones and the practice of shopping: A study of how young adults use smartphones to shop
by Fuentes, Christian & Svingstedt, Anette
- 147-156 Examining the role of store design on consumers’ cross-sectional perceptions of retail brand loyalty
by Murray, John & Elms, Jonathan & Teller, Christoph
- 157-165 Consumer behavior and purchase intention for organic food: A review and research agenda
by Rana, Jyoti & Paul, Justin
- 166-176 Consumer showrooming: Value co-destruction
by Daunt, Kate L. & Harris, Lloyd C.
- 177-185 Consumer emotions: Determinants and outcomes in a shopping mall
by Das, Gopal & Varshneya, Geetika
- 186-193 The depicted service employee in marketing communications: An empirical assessment of the impact of facial happiness
by Söderlund, Magnus & Sagfossen, Sofie
- 194-203 An integrated retailer image and brand equity framework: Re-examining, extending, and restructuring retailer brand equity
by Anselmsson, Johan & Burt, Steve & Tunca, Burak
- 204-209 How organizational identification among retail employees is affected by advertising
by Rosengren, Sara & Bondesson, Niklas
- 210-222 Does brand orientation contribute to retailers’ success? An empirical study in the South African market
by Schmidt, Holger J. & Mason, Roger & Steenkamp, Pieter & Mugobo, Virimai
2017, Volume 37, Issue C
- 1-7 Generic drugs in times of economic crisis: Are there changes in consumer purchase intention?
by Lins Ferreira, Vinicius & Pereira da Veiga, Cássia Rita & Kudlawicz-Franco, Claudineia & Scalercio, Priscila & Ramires, Yohanna & Pontarolo, Roberto & Carvalho, Denise Maria W. & da Veiga, Claudimar Pereira
- 8-22 Understanding the intention to use mobile shopping applications and its influence on price sensitivity
by Natarajan, Thamaraiselvan & Balasubramanian, Senthil Arasu & Kasilingam, Dharun Lingam
- 23-30 Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
by Jung, Na Young & Seock, Yoo-Kyoung
- 31-32 A commentary on “conceptualising and measuring consumer-based brand–retailer–channel equity†: A review and response
by Londoño, Juan Carlos & Elms, Jonathan & Davies, Keri
- 33-42 Individual differences in consumer information search for services: A multiple mediation study
by Utkarsh,
- 43-55 Examining the relationships between online store atmospheric color, flow experience and consumer behavior
by Aboubaker Ettis, Saïd
- 56-66 Consumers’ cognitive response to website change
by Ainsworth, Jeremy & Ballantine, Paul W.
- 67-77 Identity (Re)construction through sharing: A study of mother and teenage daughter dyads in France and Japan
by Gentina, Elodie & Hogg, Margaret K. & Sakashita, Mototaka
- 78-88 Customers' relationship with their grocery store: Direct and moderating effects from store format and loyalty programs
by Filipe, Sandra & Marques, Susana Henriques & Salgueiro, Maria de Fátima
- 89-100 The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia
by Bahri-Ammari, Nedra & Bilgihan, Anil
- 101-108 Generational and family structural differences in male attitudes and orientations towards shopping
by Funches, Venessa & Yarber-Allen, Annice & Johnson, Kimberly
- 109-118 Mitigating customers’ negative responses to physical presence reduction
by Tojib, Dewi & Khajehzadeh, Saman
- 119-131 Examining the effect of flow experience on online purchase: A novel approach to the flow theory based on hedonic and utilitarian value
by Ozkara, Behcet Yalin & Ozmen, Mujdat & Kim, Jong Woo
- 132-138 The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect
by Reydet, Sabine & Carsana, Laurence
- 139-145 Investigating the direct and indirect effects of corporate hypocrisy and perceived corporate reputation on consumers’ attitudes toward the company
by Arli, Denni & Grace, Anthony & Palmer, Janet & Pham, Cuong
- 146-158 Sensory expectations generated by colours of red wine labels
by Lick, Erhard & König, Bettina & Kpossa, Monyédodo Régis & Buller, Violetta
- 159-167 From perceptions to propositions: Profiling customer value across retail contexts
by Rintamäki, Timo & Kirves, Kaisa
- 168-176 Employee display of burnout in the service encounter and its impact on customer satisfaction
by Söderlund, Magnus
- 177-181 Refugee influx: Repercussions and research agenda for service scholars
by Finsterwalder, Jörg
- 182-194 Fundamental patterns of in-store shopper behavior
by Sorensen, Herb & Bogomolova, Svetlana & Anderson, Katherine & Trinh, Giang & Sharp, Anne & Kennedy, Rachel & Page, Bill & Wright, Malcolm
- 195-203 Verticality in product labels and shelves as a metaphorical cue to quality
by Machiels, Casparus J.A. & Orth, Ulrich R.
2017, Volume 36, Issue C
- 1-7 Understanding determinants and barriers of mobile shopping adoption using behavioral reasoning theory
by Gupta, Anil & Arora, Neelika
- 8-20 Extending the Theory of Planned Behavior to examine the role of anticipated negative emotions on channel intention: The case of an embarrassing product
by Londono, Juan Carlos & Davies, Keri & Elms, Jonathan
- 21-32 Thank you for the music – or not? The effects of in-store music in service settings
by Michel, Anne & Baumann, Chris & Gayer, Leonie
- 33-38 When nature calls: The role of customer toilets in retail stores
by Piha, Samuel & Räikkönen, Juulia
- 39-52 Private label line proliferation and private label tier pricing: A new dimension of competition between private labels and national brands
by Hökelekli, Gizem & Lamey, Lien & Verboven, Frank
- 53-61 Store within a store: Matched versus mismatched image perceptions
by Banerjee, Abhijit & Drollinger, Tanya
- 62-74 Competitiveness vis-Ã -vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
by Baumann, Chris & Hoadley, Susan & Hamin, Hamin & Nugraha, Albert
- 75-85 The influence of satisfaction on customer retention in mobile phone market
by Ruiz DÃaz, Gonzalo
- 86-92 An empirical comparison of two brand personality scales: Evidence from India
by Ahmad, Anees & Thyagaraj, K.S.
- 93-102 Bi-directional and stratified demeanour in value forming service encounter interactions
by Echeverri, Per & Salomonson, Nicklas
- 103-111 Emotion and advertising effectiveness: A novel facial expression analysis approach
by Hamelin, Nicolas & Moujahid, Othmane El & Thaichon, Park
- 112-123 Measuring the shopper's attitude toward the point of sale display: Scale development and validation
by Horstmann, Felix
- 124-136 What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
by Chuah, Stephanie Hui-Wen & Marimuthu, Malliga & Kandampully, Jay & Bilgihan, Anil
- 137-147 Consumer processing of mobile online stores: Sources and effects of processing fluency
by Sohn, Stefanie
- 148-155 “First in first out†or “last in first out†: Presentation of information order on evaluation of utilitarian products
by Tingchi Liu, Matthew & Phau, Ian & Teah, Min
- 156-163 How motivations for CSR and consumer-brand social distance influence consumers to adopt pro-social behavior
by Mantovani, Danielle & de Andrade, Lucas Magalhães & Negrão, Angela
- 164-171 A structural equation model of impulse buying behaviour in grocery retailing
by Bellini, Silvia & Cardinali, Maria Grazia & Grandi, Benedetta
- 172-179 “I’ll wait for him†: Understanding when female shoppers prefer working with gay male sales associates
by Rosenbaum, Mark S. & Russell, Eric M. & Russell-Bennett, Rebekah
- 180-188 Modeling the determinants of consumers' attitudes toward online group buying: Do risks and trusts matters?
by Mohd Suki, Norazah & Mohd Suki, Norbayah
- 189-196 First-time buyers' subjective knowledge and the attribute preferences of Chinese car buyers
by Qian, Lixian & Soopramanien, Didier & Daryanto, Ahmad
- 197-202 Bankruptcy prediction using Partial Least Squares Logistic Regression
by Ben Jabeur, Sami
- 203-217 Three dimensional product presentation quality antecedents and their consequences for online retailers: The moderating role of virtual product experience
by Algharabat, Raed & Abdallah Alalwan, Ali & Rana, Nripendra P. & Dwivedi, Yogesh K.
- 218-224 Antecedents of peripheral services cross-buying behavior
by Evanschitzky, Heiner & Malhotra, Neeru & Wangenheim, Florian v. & Lemon, Katherine N.
2017, Volume 35, Issue C
- 1-11 Exploring the elements of consumer nostalgia in retailing: Evidence from a content analysis of retailer collages
by Shin, Hyunju & Parker, Janna
- 12-19 Speaking up against service unfairness: The role of negative meta-perceptions
by Ho, Ting Hin & Tojib, Dewi & Khajehzadeh, Saman
- 20-26 Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics
by Lau, Patricia Yin Yin & Tong, Jane L.Y. Terpstra & Lien, Bella Ya-Hui & Hsu, Yen-Chen & Chong, Chooi Ling
- 27-35 Comfort in brick and mortar shopping experiences: Examining antecedents and consequences of comfortable retail experiences
by Ainsworth, Jeremy & Foster, Jamye
- 36-45 What drives consumers' online information search behavior? Evidence from England
by Dutta, Champa Bati & Das, Debasish Kumar
- 46-56 Consumers’ relationships with brands and brand communities – The multifaceted roles of identification and satisfaction
by Popp, Bastian & Woratschek, Herbert
- 57-67 Explaining adoption of mobile banking with the theory of trying, general self-confidence, and cynicism
by Chaouali, Walid & Souiden, Nizar & Ladhari, Riadh
- 68-75 An exploratory study of consumers’ perceptions: What are affordable luxuries?
by Mundel, Juan & Huddleston, Patricia & Vodermeier, Michael
- 76-83 Product attributes and preference for foreign brands among Vietnamese consumers
by Lee, Jaeha & Nguyen, Minhthu Jill
- 84-90 Determinants of repurchase intentions of real estate agent services: Direct and indirect effects of perceived ethicality
by Le, Nhat Quang & Supphellen, Magne
- 91-97 Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty
by Kasiri, Leila Agha & Guan Cheng, Kenny Teoh & Sambasivan, Murali & Sidin, Samsinar Md.
- 98-105 Consumer's scepticism of wine awards: A study of consumers’ use of wine awards
by Neuninger, Rosemarie & Mather, Damien & Duncan, Tara
- 106-117 Social bundling: A novel method to enhance consumers’ intention to purchase online bundles
by Doha, Ahmed & Ghasemaghaei, Maryam & Hassanein, Khaled
- 118-126 Unclarity confusion and expiration date labels in the United States: A consumer perspective
by Hall-Phillips, Adrienne & Shah, Purvi
- 127-132 Chewing increases consumers' thought-engagement during retail shopping
by Lee, Seung Hwan (Mark) & Sergueeva, Ksenia
- 133-141 The role of benefits and transparency in shaping consumers’ green perceived value, self-brand connection and brand loyalty
by Lin, Jialing & Lobo, Antonio & Leckie, Civilai
- 142-149 Customer-oriented communication in retail and Net Promoter Score
by Eger, LudvÃk & MiÄ Ãk, Michal
- 150-162 Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services
by Yeo, Vincent Cheow Sern & Goh, See-Kwong & Rezaei, Sajad
2017, Volume 34, Issue C
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