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Firm performance in the upscale restaurant sector: The effects of resilience, creative self-efficacy, innovation and industry experience

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  • Hallak, Rob
  • Assaker, Guy
  • O’Connor, Peter
  • Lee, Craig

Abstract

This research examines a theoretically derived structural model on resilience, creative self-efficacy, firm innovation, and performance in the context of upscale restaurants – a sector facing market disruptions and adversity. Data was collected through telephone interviews with 187 restaurant operators and analyzed through Partial Least Squares-Structural Equation Modeling (PLS-SEM) and Multigroup Analysis (MGA). Results provide empirical support for the effects of resilience on creative self-efficacy and innovation. Furthermore, the operator's level of industry related experience creates variances in the predictors of upscale restaurant performance. The findings present new insights for the restaurant industry in terms of building entrepreneurial capabilities.

Suggested Citation

  • Hallak, Rob & Assaker, Guy & O’Connor, Peter & Lee, Craig, 2018. "Firm performance in the upscale restaurant sector: The effects of resilience, creative self-efficacy, innovation and industry experience," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 229-240.
    • Handle: RePEc:eee:joreco:v:40:y:2018:i:c:p:229-240
    DOI: 10.1016/j.jretconser.2017.10.014
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    17. Esther Sii Wei Ling & Bee-Lia Chua & Heesup Han, 2023. "In search of a reciprocal relationship in dessert cafés: linking customer perceived innovativeness to value co-creation behavior," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.
    18. Juan Gabriel Martínez-Navalón & Vera Gelashvili & Felipe Debasa, 2019. "The Impact of Restaurant Social Media on Environmental Sustainability: An Empirical Study," Sustainability, MDPI, vol. 11(21), pages 1-24, November.
    19. Grimmer, Louise & Grimmer, Martin & Mortimer, Gary, 2018. "The more things change the more they stay the same: A replicated study of small retail firm resources," Journal of Retailing and Consumer Services, Elsevier, vol. 44(C), pages 54-63.
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    21. Arisa Shaikh & Waqar Ahmed, 2022. "Understanding influence of supply chain relationships in retail channels on risk management," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 49(1), pages 153-176, March.
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