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Firm performance in the upscale restaurant sector: The effects of resilience, creative self-efficacy, innovation and industry experience

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  • Hallak, Rob
  • Assaker, Guy
  • O’Connor, Peter
  • Lee, Craig

Abstract

This research examines a theoretically derived structural model on resilience, creative self-efficacy, firm innovation, and performance in the context of upscale restaurants – a sector facing market disruptions and adversity. Data was collected through telephone interviews with 187 restaurant operators and analyzed through Partial Least Squares-Structural Equation Modeling (PLS-SEM) and Multigroup Analysis (MGA). Results provide empirical support for the effects of resilience on creative self-efficacy and innovation. Furthermore, the operator's level of industry related experience creates variances in the predictors of upscale restaurant performance. The findings present new insights for the restaurant industry in terms of building entrepreneurial capabilities.

Suggested Citation

  • Hallak, Rob & Assaker, Guy & O’Connor, Peter & Lee, Craig, 2018. "Firm performance in the upscale restaurant sector: The effects of resilience, creative self-efficacy, innovation and industry experience," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 229-240.
  • Handle: RePEc:eee:joreco:v:40:y:2018:i:c:p:229-240
    DOI: 10.1016/j.jretconser.2017.10.014
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    References listed on IDEAS

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    Cited by:

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    2. Moudrý, Dann Vít & Thaichon, Park, 2020. "Enrichment for retail businesses: How female entrepreneurs and masculine traits enhance business success," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    3. Izadi, Anoosha & Rudd, Melanie & Patrick, Vanessa M., 2019. "The Way the Wind Blows: Direction of Airflow Energizes Consumers and Fuels Creative Engagement," Journal of Retailing, Elsevier, vol. 95(4), pages 143-157.
    4. Juan Gabriel Martínez-Navalón & Vera Gelashvili & Felipe Debasa, 2019. "The Impact of Restaurant Social Media on Environmental Sustainability: An Empirical Study," Sustainability, MDPI, Open Access Journal, vol. 11(21), pages 1-24, November.
    5. Alicia Blanco‐Gonzalez & Francisco Diéz‐Martín & Gabriel Cachón‐Rodríguez & Camilo Prado‐Román, 2020. "Contribution of social responsibility to the work involvement of employees," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2588-2598, November.

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