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Refugee influx: Repercussions and research agenda for service scholars

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  • Finsterwalder, Jörg

Abstract

Service provision is an integral part of hosting refugees. However, the service scholar community has remained rather dormant in regard to focusing on refugee issues. This is indeed surprising given international refugee influx is today one of the more pressing issues for developing and developed countries alike. This research note aims to identify the demands on countries’ “service ecosystems†after an influx of migrants arrives in a country, and suggests research avenues for scholars. Resolving service related issues can assist practitioners and government bodies in how to better design and manage the interface between refugees and the new (service) ecosystems these actors have entered when reaching a host country. Therefore, this research note outlines the challenges of such refugee in- or through flux relating to service provision by focusing on the incoming actors (refugees) as well as the resident actors (locals, service providers, government bodies etc.). Repercussions as well as the subsequent agenda for inquiry for service scholars outlined refer to the various system levels from micro to macro, such as on individual, family, city, regional, state and national level, but also outside the system on an international level.

Suggested Citation

  • Finsterwalder, Jörg, 2017. "Refugee influx: Repercussions and research agenda for service scholars," Journal of Retailing and Consumer Services, Elsevier, vol. 37(C), pages 177-181.
    • Handle: RePEc:eee:joreco:v:37:y:2017:i:c:p:177-181
    DOI: 10.1016/j.jretconser.2016.11.001
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    References listed on IDEAS

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    1. Taillard, Marie & Peters, Linda D. & Pels, Jaqueline & Mele, Cristina, 2016. "The role of shared intentions in the emergence of service ecosystems," Journal of Business Research, Elsevier, vol. 69(8), pages 2972-2980.
    2. Stephen L. Vargo & Robert F. Lusch, 2016. "Institutions and axioms: an extension and update of service-dominant logic," Journal of the Academy of Marketing Science, Springer, vol. 44(1), pages 5-23, January.
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    1. Finsterwalder, Jörg & Kuppelwieser, Volker G., 2020. "Intentionality and transformative services: Wellbeing co-creation and spill-over effects," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    2. Peter Lugosi & Thiago Allis & Clara Della Croce & Sonia Morano-Foadi, 2023. "Inter-Organisational Entanglements in Migrant Support Ecologies: Action and Collaboration Supporting Labour Market Integration," Journal of International Migration and Integration, Springer, vol. 24(3), pages 1231-1256, September.
    3. Gross, Hellen & Schwarz, Nicole & Cramer von Clausbruch, Stefanie & Hary, Katharina, 2021. "Art projects as transformative services to integrate refugees," Journal of Business Research, Elsevier, vol. 127(C), pages 373-381.
    4. Beatriz DeQuero‐Navarro & Karine Aoun Barakat & Clifford J. Shultz & Rafael A. Araque‐Padilla & María Jose Montero‐Simó, 2022. "Consumer animosity and perceived cultural distance: Toward mutual well‐being for refugees and host countries," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(4), pages 1496-1524, December.
    5. Haithem Zourrig & Kamel El Hedhli, 2023. "Consumption coping strategies and well‐being among refugee consumers," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(1), pages 140-170, January.

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