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Bi-directional and stratified demeanour in value forming service encounter interactions

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  • Echeverri, Per
  • Salomonson, Nicklas

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  • Echeverri, Per & Salomonson, Nicklas, 2017. "Bi-directional and stratified demeanour in value forming service encounter interactions," Journal of Retailing and Consumer Services, Elsevier, vol. 36(C), pages 93-102.
    • Handle: RePEc:eee:joreco:v:36:y:2017:i:c:p:93-102
    DOI: 10.1016/j.jretconser.2017.01.007
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    References listed on IDEAS

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    1. Kuppelwieser, Volker G. & Finsterwalder, Jörg, 2016. "Transformative service research and service dominant logic: Quo Vaditis?," Journal of Retailing and Consumer Services, Elsevier, vol. 28(C), pages 91-98.
    2. Anderson, Laurel & Ostrom, Amy L. & Corus, Canan & Fisk, Raymond P. & Gallan, Andrew S. & Giraldo, Mario & Mende, Martin & Mulder, Mark & Rayburn, Steven W. & Rosenbaum, Mark S. & Shirahada, Kunio & W, 2013. "Transformative service research: An agenda for the future," Journal of Business Research, Elsevier, vol. 66(8), pages 1203-1210.
    3. Fellesson, Markus & Salomonson, Nicklas, 2016. "The expected retail customer: Value co-creator, co-producer or disturbance?," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 204-211.
    4. Julie Leroy & Bernard Cova & Robert Salle, 2013. "Zooming in VS zooming out on value co-creation: Consequences for BtoB research," Post-Print hal-01655512, HAL.
    5. Rafael Ramírez, 1999. "Value co‐production: intellectual origins and implications for practice and research," Strategic Management Journal, Wiley Blackwell, vol. 20(1), pages 49-65, January.
    6. Gebauer, Johannes & Füller, Johann & Pezzei, Roland, 2013. "The dark and the bright side of co-creation: Triggers of member behavior in online innovation communities," Journal of Business Research, Elsevier, vol. 66(9), pages 1516-1527.
    7. Julie Leroy & Bernard Cova & Robert Salle, 2013. "Zooming in VS zooming out on value co-creation : Consequences for BtoB research," Post-Print hal-02313208, HAL.
    8. Värlander, Sara & Yakhlef, Ali, 2008. "Cross-selling: The power of embodied interactions," Journal of Retailing and Consumer Services, Elsevier, vol. 15(6), pages 480-490.
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    Cited by:

    1. Dehling, Noémie, 2023. "Silence in the consumer experience: A conceptualization and research agenda," Journal of Business Research, Elsevier, vol. 165(C).
    2. Anthony Okoeguale, 2023. "Brand Value Co-creation Revisited: A Critical Review of Studies," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 12, March.
    3. Zhou, Lanlan & Gao, Min & Kou, Yan & Yang, Jianchun, 2021. "Service with improper requests: How fellow customers interpret Employee's judgment call," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).

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