IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v122y2021icp794-804.html
   My bibliography  Save this article

Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation

Author

Listed:
  • Parsons, Elizabeth
  • Kearney, Treasa
  • Surman, Emma
  • Cappellini, Benedetta
  • Moffat, Sue
  • Harman, Vicki
  • Scheurenbrand, Klara

Abstract

This paper introduces an “ethics of care” lens to the literature on Transformative Services Research (TSR) to understand how service users and providers co-create transformational value and well-being. In considering six food poverty organizations—categorized as market-oriented, faith-oriented, or neighborhood-oriented—the authors argue that the intention behind enacting an ethics of care drives different possibilities for transformative value. The analysis is organized in line with Tronto’s (1993; 2001) phases of caring, and makes connections between values that drive the organization’s work, emerging subjectivities, practices that unfold as a result, and ultimately the value that is co-created. The findings show that caring relations must be considered “in situ,” as an organization’s values and practices are what determine the potential for transformative value.

Suggested Citation

  • Parsons, Elizabeth & Kearney, Treasa & Surman, Emma & Cappellini, Benedetta & Moffat, Sue & Harman, Vicki & Scheurenbrand, Klara, 2021. "Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation," Journal of Business Research, Elsevier, vol. 122(C), pages 794-804.
    • Handle: RePEc:eee:jbrese:v:122:y:2021:i:c:p:794-804
    DOI: 10.1016/j.jbusres.2020.06.058
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296320304331
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2020.06.058?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Spiggle, Susan, 1994. "Analysis and Interpretation of Qualitative Data in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(3), pages 491-503, December.
    2. Storbacka, Kaj & Brodie, Roderick J. & Böhmann, Tilo & Maglio, Paul P. & Nenonen, Suvi, 2016. "Actor engagement as a microfoundation for value co-creation," Journal of Business Research, Elsevier, vol. 69(8), pages 3008-3017.
    3. Kuppelwieser, Volker G. & Finsterwalder, Jörg, 2016. "Transformative service research and service dominant logic: Quo Vaditis?," Journal of Retailing and Consumer Services, Elsevier, vol. 28(C), pages 91-98.
    4. Anderson, Laurel & Ostrom, Amy L. & Corus, Canan & Fisk, Raymond P. & Gallan, Andrew S. & Giraldo, Mario & Mende, Martin & Mulder, Mark & Rayburn, Steven W. & Rosenbaum, Mark S. & Shirahada, Kunio & W, 2013. "Transformative service research: An agenda for the future," Journal of Business Research, Elsevier, vol. 66(8), pages 1203-1210.
    5. Thompson, Craig J & Pollio, Howard R & Locander, William B, 1994. "The Spoken and the Unspoken: A Hermeneutic Approach to Understanding the Cultural Viewpoints That Underlie Consumers' Expressed Meanings," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(3), pages 432-452, December.
    6. Luis Javier Sanchez-Barrios & Mario Giraldo & Mahmoud Khalik & Ricardo Manjarres, 2015. "Services for the underserved: unintended well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 35(15-16), pages 883-897, November.
    7. Finsterwalder, Jörg & Kuppelwieser, Volker G., 2020. "Intentionality and transformative services: Wellbeing co-creation and spill-over effects," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    8. Thompson, Craig J, 1996. "Caring Consumers: Gendered Consumption Meanings and the Juggling Lifestyle," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 22(4), pages 388-407, March.
    9. Bublitz, Melissa G. & Peracchio, Laura A. & Dadzie, Charlene A. & Escalas, Jennifer Edson & Hansen, Jonathan & Hutton, Martina & Nardini, Gia & Absher, Carrie & Tangari, Andrea Heintz, 2019. "Food access for all: Empowering innovative local infrastructure," Journal of Business Research, Elsevier, vol. 100(C), pages 354-365.
    10. Weaver, Todd & Mulder, Mark & Koppenhafer, Leslie & Scott, Kristin & Liu, Richie L., 2019. "Diving in together or toes in the water: The interplay of community and nonprofit engagement in poverty alleviation," Journal of Business Research, Elsevier, vol. 100(C), pages 431-440.
    11. Hudson, Laurel Anderson & Ozanne, Julie L, 1988. "Alternative Ways of Seeking Knowledge in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 14(4), pages 508-521, March.
    12. Hulda G. Black & Andrew S. Gallan, 2015. "Transformative service networks: cocreated value as well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 35(15-16), pages 826-845, November.
    13. Mark S. Rosenbaum, 2015. "Transformative service research: focus on well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 35(7-8), pages 363-367, May.
    14. Mark R. Mulder & Justine M. Rapp & Anne Hamby & Todd Weaver, 2015. "Consumer transformation through volunteer service experiences," The Service Industries Journal, Taylor & Francis Journals, vol. 35(15-16), pages 865-882, November.
    15. Marshall Schminke & Anke Arnaud & Regina Taylor, 2015. "Ethics, Values, and Organizational Justice: Individuals, Organizations, and Beyond," Journal of Business Ethics, Springer, vol. 130(3), pages 727-736, September.
    16. Thompson, C. & Smith, D. & Cummins, S., 2018. "Understanding the health and wellbeing challenges of the food banking system: A qualitative study of food bank users, providers and referrers in London," Social Science & Medicine, Elsevier, vol. 211(C), pages 95-101.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Troebs, Cord-Christian & Wagner, Tillmann & Heidemann, F., 2018. "Transformative retail services: Elevating loyalty through customer well-being," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 198-206.
    2. Fortezza, Fulvio & Figueiredo, Bernardo & Scaraboto, Daiane & Del Chiappa, Giacomo, 2022. "Managing multiple logics to facilitate consumer transformation," Journal of Business Research, Elsevier, vol. 144(C), pages 377-390.
    3. Peng, Jiamin & Yang, Xiaoyun & Poon, Patrick & Xie, Lishan, 2022. "Enhancing users' well-being in virtual medical tourism communities: A configurational analysis of users’ interaction characteristics and social support," Technology in Society, Elsevier, vol. 71(C).
    4. Anne Hamby & Justine Rapp Farrell, 2022. "Have you found what you are looking for? How values orientations affect pro‐social change after transformative service experiences," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(3), pages 1375-1391, September.
    5. Aimee Dinnin Huff & June Cotte, 2013. "Complexities of Consumption: The Case of Childcare," Journal of Consumer Affairs, Wiley Blackwell, vol. 47(1), pages 72-97, April.
    6. Daly, Bonita A. & Schuler, Drue K., 1998. "Redefining a certified public accounting firm," Accounting, Organizations and Society, Elsevier, vol. 23(5-6), pages 549-567.
    7. repec:oup:jecgeo:v:50:y:2023:i:2:p:282-302. is not listed on IDEAS
    8. Attila Havas & Doris Schartinger & K. Matthias Weber, 2022. "Innovation Studies, Social Innovation, and Sustainability Transitions Research: From mutual ignorance towards an integrative perspective?," CERS-IE WORKING PAPERS 2227, Institute of Economics, Centre for Economic and Regional Studies.
    9. Frédéric Basso & Philippe Robert-Demontrond & Maryvonne Hayek & Jean-Luc Anton & Bruno Nazarian & Muriel Roth & Olivier Oullier, 2014. "Why People Drink Shampoo? Food Imitating Products Are Fooling Brains and Endangering Consumers for Marketing Purposes," Post-Print halshs-01183005, HAL.
    10. Suvi Nenonen & Kaj Storbacka & Charlotta Windahl, 2019. "Capabilities for market-shaping: triggering and facilitating increased value creation," Journal of the Academy of Marketing Science, Springer, vol. 47(4), pages 617-639, July.
    11. Akter, Shahriar & Babu, Mujahid Mohiuddin & Hossain, Md Afnan & Hani, Umme, 2022. "Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare," Journal of Business Research, Elsevier, vol. 140(C), pages 95-106.
    12. de Kervenoael, Ronan & Schwob, Alexandre & Chandra, Careen, 2020. "E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    13. Dahl, Andrew J. & Milne, George R. & Peltier, James W., 2021. "Digital health information seeking in an omni-channel environment: A shared decision-making and service-dominant logic perspective," Journal of Business Research, Elsevier, vol. 125(C), pages 840-850.
    14. Vieira, Alessandro Diogo & Leite, Higor & Volochtchuk, Ana Vitória Lachowski, 2022. "The impact of voice assistant home devices on people with disabilities: A longitudinal study," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    15. Andrew S. Gallan & Anu Helkkula, 2022. "Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises," AMS Review, Springer;Academy of Marketing Science, vol. 12(1), pages 85-101, June.
    16. Zeynep Arsel & Darren DahlEditor & Eileen FischerEditor & Gita JoharEditor & Vicki MorwitzEditor, 2017. "Asking Questions with Reflexive Focus: A Tutorial on Designing and Conducting Interviews," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 44(4), pages 939-948.
    17. Sertan Kabadayi & Linda Alkire (née Nasr) & Garrett M. Broad & Reut Livne-Tarandach & David Wasieleski & Ann Marie Puente, 2019. "Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework," Humanistic Management Journal, Springer, vol. 4(2), pages 159-185, December.
    18. Sarah C. Grace, 2021. "The intermingling of meanings in marketing: semiology and phenomenology in consumer culture theory," AMS Review, Springer;Academy of Marketing Science, vol. 11(1), pages 70-80, June.
    19. Upadhyaya, Shikha & Blocker, Christopher P. & Houston, H. Rika & Sims, Marjorie R., 2021. "Evolving two-generation services to disrupt the intergenerational effects of poverty and promote family well-being," Journal of Business Research, Elsevier, vol. 125(C), pages 324-335.
    20. Rosenbaum, Mark S. & Edwards, Karen L. & Malla, Binayak & Adhikary, Jyoti Regmi & Ramírez, Germán Contreras, 2020. "Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
    21. Huang, Tseng-Lung, 2021. "Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:122:y:2021:i:c:p:794-804. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.