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The role of benefits and transparency in shaping consumers’ green perceived value, self-brand connection and brand loyalty

Author

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  • Lin, Jialing
  • Lobo, Antonio
  • Leckie, Civilai

Abstract

Building on the literature on green consumption, this study investigates consumers’ perceptions of a brand's green benefits (utilitarian environmental and warm glow) and green transparency on their green perceived value (GPV). In particular, this study tests the mediating role of GPV and self-brand connection on the relationships between green benefits and green transparency and brand loyalty. We used structural equation modeling to test the research model with a sample of 826 Chinese respondents. Our findings suggest that most of the hypotheses were supported. However, comparison between brands of physical goods and services indicate that the approach to develop consumers’ green value perceptions is different and that the influences of GPV and self-brand connection on brand loyalty are significantly different between these two groups of brands. Hence, it would be more effective for organizations to have diverse green branding strategies between these two groups of brands.

Suggested Citation

  • Lin, Jialing & Lobo, Antonio & Leckie, Civilai, 2017. "The role of benefits and transparency in shaping consumers’ green perceived value, self-brand connection and brand loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 35(C), pages 133-141.
    • Handle: RePEc:eee:joreco:v:35:y:2017:i:c:p:133-141
    DOI: 10.1016/j.jretconser.2016.12.011
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