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ISSN: 0969-6989
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Content
2011, Volume 18, Issue 1
- 27-37 Investigating the non-linear effects of e-service quality dimensions on customer satisfaction
by Finn, Adam
- 38-45 Brand equity dilution through negative online word-of-mouth communication
by Bambauer-Sachse, Silke & Mangold, Sabrina
- 46-57 Examining store manager effects in consumer and staff satisfaction: Evidence from Thailand
by Kantabutra, Sooksan
- 58-63 Price endings and tourism consumers’ price perceptions
by Kleinsasser, Sabine & Wagner, Udo
- 64-73 In-store one-to-one marketing
by Klabjan, Diego & Pei, Jinxiang
- 74-80 Effects of mall atmosphere on mall evaluation: Teenage versus adult shoppers
by Massicotte, Marie-Claude & Michon, Richard & Chebat, Jean-Charles & Joseph Sirgy, M. & Borges, Adilson
- 81-91 Consumer learning as a determinant of a multi-partner loyalty program’s effectiveness: A behaviorist and long-term perspective
by Frisou, Jean & Yildiz, Hélène
- 92-100 Creating advocates: The roles of satisfaction, trust and commitment
by Fullerton, Gordon
- 101-109 Examining drivers of online purchase intensity: Moderating role of adoption duration in sustaining post-adoption online shopping
by Liu, Chuanlan & Forsythe, Sandra
- 110-118 Mall shopping behaviour of Indian small town consumers
by Khare, Arpita
2010, Volume 17, Issue 6
- 449-456 Visitors’ strategic anticipation of crowding in scarce recreational resources
by Han, Qi & Dellaert, Benedict G.C. & Fred Van Raaij, W. & Timmermans, Harry J.P.
- 457-463 The intention to click on sponsored ads—A study of the role of prior knowledge and of consumer profile
by Gauzente, Claire
- 464-477 Developing e-service quality scales: A literature review
by Ladhari, Riadh
- 478-486 Competitive advertising within store flyers: A win–win strategy?
by Mimouni Chaabane, Aîda & Sabri, Ouidade & Parguel, Béatrice
- 487-491 A study of the impact of package changes on orange juice demand
by Lee, Jonq-Ying & Gao, Zhifeng & Brown, Mark G.
- 492-500 Consumer innovativeness: Impact on expectations, perceptions, and choice among retail formats
by Fowler, Kendra & Bridges, Eileen
- 501-511 Four generations of mall visitors in Israel: A study of mall activities, visiting patterns, and products purchased
by Gilboa, Shaked & Vilnai-Yavetz, Iris
- 512-520 The effect of weather on consumer spending
by Murray, Kyle B. & Di Muro, Fabrizio & Finn, Adam & Popkowski Leszczyc, Peter
2010, Volume 17, Issue 5
- 333-339 Emotional loyalty and share of wallet: A contingency approach
by Kim, Hye-Young & Lee, Min-Young
- 340-348 Product difficulty incongruity and consumer evaluations of brand extensions
by Bao, Yeqing & Sheng, Shibin & Nkwocha, Innocent
- 349-354 Buyers-to-shoppers ratio of shopping malls: A probit study in Hong Kong
by Yim Yiu, Chung & Cheong Ng, Hing
- 355-373 A cross-cultural study of the perceived benefits of a retailer loyalty scheme in Asia
by Steyn, Peter & Pitt, Leyland & Strasheim, Arien & Boshoff, Christo & Abratt, Russell
- 374-385 A cross-category investigation into the effects of nine-ending pricing on brand choice
by Ngobo, Paul-Valentin & Legohérel, Patrick & Guéguen, Nicolas
- 386-394 Demand forecast information sharing in the competitive online and traditional retailers
by Yan, Ruiliang
- 395-405 Exploring customers’ store loyalty using the means-end chain approach
by Lee, Wan-I & Chang, Chih-Yuan & Liu, Yu-Lun
- 406-414 Effects of ideal image congruence and organizational commitment on employee intention to leave
by Yurchisin, Jennifer & Park, Jihye & O’Brien, Matthew
- 415-429 Towards a hierarchical theory of shopping motivation
by Wagner, Tillmann & Rudolph, Thomas
- 430-440 Channel integration and profit sharing in the dynamics of multi-channel firms
by Yan, Ruiliang & Wang, John & Zhou, Bin
- 441-448 “Fact or artifact? Empirical evidence on the robustness of compromise effects in binding and non-binding choice contextsâ€
by Müller, Holger & Benjamin Kroll, Eike & Vogt, Bodo
2010, Volume 17, Issue 4
- 241-250 Value co-creation among retailers and consumers: New insights into the furniture market
by Andreu, Luisa & Sánchez, Isabel & Mele, Cristina
- 251-258 The competitive response of small, independent retailers to organized retail: Study in an emerging economy
by Ramakrishnan, K.
- 259-269 Influence of demographics, psychographics, shopping orientation, mall shopping attitude and purchase patterns on mall patronage in India
by Kuruvilla, Shelja Jose & Joshi, Nishank
- 270-277 Product classifications, consumer characteristics, and patronage preference for online auction
by Korgaonkar, Pradeep & Becerra, Enrique & O’Leary, Bay & Goldring, Deborah
- 278-285 Customer satisfaction's key factors in Spanish grocery stores: Evidence from hypermarkets and supermarkets
by MartÃnez-Ruiz, MarÃa Pilar & Jiménez-Zarco, Ana Isabel & Izquierdo-Yusta, Alicia
- 286-293 The effect of distribution channel diversification of foreign luxury fashion brands on consumers’ brand value and loyalty in the Korean market
by Kim, Mijeong & Kim, Sookhyun & Lee, Yuri
- 294-299 Does a companion always enhance the shopping experience?
by Borges, Adilson & Chebat, Jean-Charles & Babin, Barry J.
- 300-305 How retail entrepreneurs perceive the link between surveillance, feeling of security, and competitiveness of the retail store? A structural model approach
by Kajalo, Sami & Lindblom, Arto
- 306-312 The importance of understanding the exchange context when developing a decision support tool to target prospective customers of business insurance
by Soopramanien, Didier & Hong Juan, Liu
- 313-320 The role of the Internet on free-riding: An exploratory study of the wallpaper industry
by Umit Kucuk, S. & Maddux, Robert C.
- 321-331 Longitudinal satisfaction measurement using latent growth curve models and extensions
by Weismayer, Christian
2010, Volume 17, Issue 3
- 173-180 Acceptance of recommendations to buy in online retailing
by Baier, Daniel & Stüber, Eva
- 181-188 Biometric technology in retailing: Will consumers accept fingerprint authentication?
by Clodfelter, Richard
- 189-199 Imputing relevant information from multi-day GPS tracers for retail planning and management using data fusion and context-sensitive learning
by Moiseeva, Anastasia & Timmermans, Harry
- 200-204 Entertainment in retailing: The influences of advanced technologies
by Pantano, Eleonora & Naccarato, Giuseppe
- 205-215 The mediating effects of perception and emotion: Digital signage in mall atmospherics
by Dennis, Charles & Newman, Andrew & Michon, Richard & Josko Brakus, J. & Tiu Wright, Len
- 216-223 New logistics technologies in improving customer value in retailing service
by Renko, Sanda & Ficko, Dejan
- 224-228 The impact of new technologies on customer satisfaction and business to business customer relationships: Evidence from the soft drinks industry
by Ryding, Daniella
- 229-240 Supporting retailers to exploit online settings for internationalization: The different role of trust and compensation
by Premazzi, Katia & Castaldo, Sandro & Grosso, Monica & Hofacker, Charles
2010, Volume 17, Issue 2
- 89-96 The role of interactivity in e-tailing: Creating value and increasing satisfaction
by Yoo, Weon-Sang & Lee, Yunjung & Park, JungKun
- 97-108 Making working in retailing interesting: A study of human resource management practices in Danish grocery retail chains
by Esbjerg, Lars & Buck, Nuka & Grunert, Klaus G.
- 109-118 Impacts of store and chain images on the “quality–satisfaction–loyalty process†in petrol retailing
by Helgesen, Øyvind & Ivar Håvold, Jon & Nesset, Erik
- 119-129 A segmentation study of pedestrian weekend activity patterns in a central business district
by Saarloos, Dick & Joh, Chang-Hyeon & Zhang, Junyi & Fujiwara, Akimasa
- 130-142 Does relationship quality matter in e-services? A comparison of online and offline retailing
by Walsh, Gianfranco & Hennig-Thurau, Thorsten & Sassenberg, Kai & Bornemann, Daniel
- 143-151 How storefront displays influence retail store image
by Cornelius, Britta & Natter, Martin & Faure, Corinne
- 152-160 Consumer insights into luxury goods: Why they shop where they do in a jewelry shopping setting
by Sanguanpiyapan, Thitiporn & Jasper, Cynthia
- 161-169 The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction
by Söderlund, Magnus & Rosengren, Sara
2010, Volume 17, Issue 1
- 1-9 The nature of informal food bazaars: Empirical results for Urban Hanoi, Vietnam
by Maruyama, Masayoshi & Trung, Le Viet
- 10-18 The influence of quality cues and typicality cues on restaurant purchase intention
by Roest, Henk & Rindfleisch, Aric
- 19-28 Managing the retail format portfolio: An application of modern portfolio theory
by Brown, James R.
- 29-42 Some insights on conceptualizing and measuring service quality
by MartÃnez, Jose A. & MartÃnez, Laura
- 43-52 Fashion retailing and the bottom line: The effects of generational cohorts, gender, fashion fanship, attitudes and impulse buying on fashion expenditure
by Pentecost, Robin & Andrews, Lynda
- 53-60 Research needs for assessing online value creation in complex consumer purchase process behavior
by Grant, Robert & Clarke, Rodney J. & Kyriazis, Elias
- 61-72 Antecedents of supermarket formats’ adoption and usage: A study in the context of non-western customers
by Hino, Hayiel
- 73-79 Relationship marketing in A B2C context: The moderating role of personality traits
by Adjei, Mavis T. & Clark, Melissa N.
- 80-87 Body modifications and young adults: Predictors of intentions to engage in future body modification
by Rodriguez Cano, Cynthia & Sams, Doreen
2009, Volume 16, Issue 6
- 425-433 Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction
by Sánchez-Fernández, Raquel & Iniesta-Bonillo, M. à ngeles
- 434-441 Perceived control and shopping behavior: The moderating role of the level of utilitarian motivational orientation
by Lunardo, Renaud & Mbengue, Ababacar
- 442-450 Reinventing the branch: An empirical assessment of banking strategies to environmental differentiation
by Allard, Thomas & Babin, Barry & Chebat, Jean-Charles & Crispo, Martine
- 451-457 Are temporally reframed prices really advantageous? A more detailed look at the processes triggered by temporally reframed prices
by Bambauer-Sachse, Silke & Christina Mangold, Sabrina
- 458-465 Elderly consumers and their food store experiences
by Meneely, Lisa & Strugnell, Chris & Burns, Amy
- 466-476 Diminishing varieties of active and creative retail experience: The end of the music shop?
by McIntyre, Charles
- 477-485 Co-marketing alliances between heterogeneous industries: Examining perceived match-up effects in product, brand and alliance levels
by Ahn, SooKyoung & Kim, HeaJung & Forney, Judith A.
- 486-494 The impact of selected store image dimensions on retailer equity: Evidence from 10 Chinese hypermarkets
by Jinfeng, Wu & Zhilong, Tian
- 495-501 Different strokes for different folks: A method to accommodate decision -making heterogeneity
by Shao, Wei & Lye, Ashley & Rundle-Thiele, Sharyn
- 502-508 The effects of consumer perceived value and subjective norm on mobile data service adoption between American and Korean consumers
by Yang, Kiseol & Jolly, Laura D.
2009, Volume 16, Issue 5
- 329-339 Influence of retail store environmental cues on consumer patronage behavior across different retail store formats: An empirical analysis of US Hispanic consumers
by Seock, Yoo-Kyoung
- 340-351 Customers’ perspectives regarding e-banking in an emerging economy
by Agarwal, Reeti & Rastogi, Sanjay & Mehrotra, Ankit
- 352-359 Customer satisfaction study via a latent segment model
by Fonseca, Jaime R.S.
- 360-366 The role of interdependent self-construal in consumers’ susceptibility to retail salespersons’ influence: A hierarchical approach
by Sun, Tao & Tai, Zixue & Tsai, Ke-Chuan
- 367-376 Bundling as a new product introduction strategy: The role of brand image and bundle features
by Sheng, Shibin & Pan, Yue
- 377-385 Determining the antecedents for a strategy of corporate social responsibility by small- and medium-sized enterprises in the UK fashion apparel industry
by Perry, Patsy & Towers, Neil
- 386-395 The effects of in-store themed events on consumer store choice decisions
by Sands, Sean & Oppewal, Harmen & Beverland, Michael
- 396-406 Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program
by Vesel, Patrick & Zabkar, Vesna
- 407-413 Sales associate's appearance: Links to consumers’ emotions, store image, and purchases
by Kim, Jae-Eun & Ju, Hae Won & Johnson, Kim K.P.
- 414-423 The brand architecture of grocery retailers: Setting material and symbolic boundaries for consumer choice
by Esbjerg, Lars & Bech-Larsen, Tino
2009, Volume 16, Issue 4
- 239-247 The role of etail quality, e-satisfaction and e-trust in online loyalty development process
by Kim, Jiyoung & Jin, Byoungho & Swinney, Jane L.
- 248-259 Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction
by Orth, Ulrich R. & Green, Mark T.
- 260-270 Consumer observations on channel choices—Competitive strategies in Finnish grocery retailing
by Koistinen, Katri & Järvinen, Raija
- 271-280 Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances
by Arbore, Alessandro & Busacca, Bruno
- 281-290 Modelling consumer responses to an apparel store brand: Store image as a risk reducer
by Liljander, Veronica & Polsa, Pia & van Riel, Allard
- 291-297 Exploring the determinants of the frugal shopper
by Bove, Liliana L. & Nagpal, Anish & Dorsett, Adlai David S.
- 298-305 Examining the antecedents of trust and rapport in services: Discovering new interrelationships
by Macintosh, Gerrard
- 306-314 Retail services and firm profit in a dual-channel market
by Yan, Ruiliang & Pei, Zhi
- 315-319 Developing a framework to improve retail category management through category captain arrangements
by Bandyopadhyay, Subir & Rominger, Anna & Basaviah, Savitri
- 320-328 Online social capital: Understanding e-impulse buying in practice
by de Kervenoael, Ronan & Aykac, D. Selcen O. & Palmer, Mark
2009, Volume 16, Issue 3
- 163-173 Antecedents and consequences of Internet channel performance
by Wolk, Agnieszka & Skiera, Bernd
- 174-180 Product-harm crisis management: Time heals all wounds?
by Vassilikopoulou, Aikaterini & Siomkos, George & Chatzipanagiotou, Kalliopi & Pantouvakis, Angelos
- 181-189 An examination of consumers’ cross-shopping behaviour
by Skallerud, KÃ¥re & Korneliussen, Tor & Olsen, Svein Ottar
- 190-196 Can a positive mood counterbalance weak arguments in personal sales conversations?
by Bambauer-Sachse, Silke & Gierl, Heribert
- 197-206 A value-based perspective of market orientation and customer service
by Chen, Shu-Ching & Quester, Pascale G.
- 207-215 The effects of role strain on the consumer decision process for groceries in single-parent households
by Thiagarajan, Palaniappan & Ponder, Nicole & Lueg, Jason E. & Worthy, Sheri Lokken & Taylor, Ronald D.
- 216-226 Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
by Söderlund, Magnus & Julander, Claes-Robert
- 227-231 Modelling pedestrian go-home decisions: A comparison of linear and nonlinear compensatory, and conjunctive non-compensatory specifications
by Zhu, Wei & Timmermans, Harry
- 232-238 Information and communication technology in retailing: A cross-industry comparison
by Gil-Saura, Irene & Berenguer-ContrÃ, Gloria & Ruiz-Molina, MarÃa-Eugenia
2009, Volume 16, Issue 2
- 83-91 Online service personalization for apparel shopping
by Lee, Eun-Jung & Park, Jung Kun
- 92-99 Is the Internet a primary source for consumer information search?: Group comparison for channel choices
by Park, JungKun & Chung, HoEun & Yoo, Weon Sang
- 100-108 Customer choices of manufacturer versus retailer brands in alternative price and usage contexts
by Woodside, Arch G. & Ozcan, Timucin
- 109-122 An assessment of operational efficiency of retail firms in China
by Yu, Wantao & Ramanathan, Ramakrishnan
- 123-134 Enhancing value for Chinese shoppers: The contribution of store and customer characteristics
by Wong, Amy & Dean, Alison
- 135-144 A segmentation study of Israeli mall customers
by Gilboa, Shaked
- 145-154 Children's influences on in-store purchases
by Ebster, Claus & Wagner, Udo & Neumueller, Deniese
- 155-162 Perceived service innovativeness, consumer trait innovativeness and patronage intention
by Zolfagharian, Mohammad Ali & Paswan, Audhesh
2009, Volume 16, Issue 1
- 1-9 An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters
by Grace, Debra
- 10-18 From spending to understanding: Analyzing customers by their spending behavior
by Otto, Philipp E. & Davies, Greg B. & Chater, Nick & Stott, Henry
- 19-24 Development of Finns’ price knowledge after the changeover to the euro
by Raijas, Anu & Aalto-Setälä, Ville
- 25-30 Investigating the dynamics of service attributes in multi-channel environments
by Cassab, Harold
- 31-39 Customer acceptance of RFID technology: Evidence from the German electronic retail sector
by Müller-Seitz, Gordon & Dautzenberg, Kirsti & Creusen, Utho & Stromereder, Christine
- 40-49 When income matters: Customers evaluation of shopping malls’ hedonic and utilitarian orientations
by Allard, Thomas & Babin, Barry J. & Chebat, Jean-Charles
- 50-60 How does shopper-based mall equity generate mall loyalty? A conceptual model and empirical evidence
by Chebat, Jean-Charles & El Hedhli, Kamel & Sirgy, M. Joseph
- 61-67 Efficiency vs. market power in retailing: Analysis of supermarket chains
by Sellers-Rubio, Ricardo & Más-Ruiz, Francisco J.
- 68-74 Utilitarian and hedonic shopping value in the US discount sector
by Carpenter, Jason M. & Moore, Marguerite
- 75-82 Shopping value in online auctions: Their antecedents and outcomes
by Lee, Min-Young & Kim, Youn-Kyung & Fairhurst, Ann
2008, Volume 15, Issue 6
- 429-442 Which retailers adopt a loyalty program? An empirical study
by Leenheer, Jorna & Bijmolt, Tammo H.A.
- 443-451 The retail sector in the Nordic countries: A description of the differences, similarities, and uniqueness in the global market
by Einarsson, à gúst
- 452-468 Linking multi-channel customer behavior with shopping motives: An empirical investigation of a German retailer
by Schröder, Hendrik & Zaharia, Silvia
- 469-479 Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender
by Darley, William K. & Luethge, Denise J. & Thatte, Ashish
- 480-490 Cross-selling: The power of embodied interactions
by Värlander, Sara & Yakhlef, Ali
- 491-499 Shopping values of clothing retailers perceived by consumers of different social classes
by Seo, Sangwoo & Lee, Yuri
- 500-508 Evaluation of technical efficiency among entrant and incumbent firms in the Spanish retailing sector: The effects of deregulation from a regional perspective
by de Jorge Moreno, Justo
- 509-515 Predictors of relationship quality for luxury restaurants
by Meng, Juan (Gloria) & Elliott, Kevin M.
- 516-526 The influence of a retailer's corporate social responsibility program on re-conceptualizing store image
by Gupta, Shruti & Pirsch, Julie
2008, Volume 15, Issue 5
- 335-347 Exploring asymmetric effects in the formation of retail price satisfaction
by Zielke, Stephan
- 348-357 Key influencers and inhibitors on adoption of the Internet for banking
by Durkin, Mark & Jennings, Deirdre & Mulholland, Gwyneth & Worthington, Stephen
- 358-363 Consumer shopping value, satisfaction and loyalty in discount retailing
by Carpenter, Jason M.
- 364-374 Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty
by Bridson, Kerrie & Evans, Jody & Hickman, Melissa
- 375-385 The CRM process in retail and service sector firms in Japan: Loyalty development and financial return
by Minami, Chieko & Dawson, John
- 386-398 On the impact of loyalty cards on store loyalty: Does the customers’ satisfaction with the reward scheme matter?
by Demoulin, Nathalie T.M. & Zidda, Pietro
- 399-409 Shopping trip value: Do stores and products matter?
by Diep, Vien Chau Stephanie & Sweeney, Jillian C.
- 410-419 Shopping enjoyment and store shopping modes: The moderating influence of chronic time pressure
by Kim, Hye-Young & Kim, Youn-Kyung
- 420-428 Do extrinsic cues affect purchase risk at international e-tailers: The mediating effect of perceived e-tailer service quality
by Cheng, Julian Ming-Sung & Wang, Edward Shih-Tse & Lin, Julia Ying-Chao & Chen, Lily S.L. & Huang, Wen Hsien
2008, Volume 15, Issue 4
- 237-249 Effects of design factors on store image and expectation of merchandise quality in web-based stores
by Oh, Jungmi & Fiorito, Susan S. & Cho, Hira & Hofacker, Charles F.
- 250-265 Distribution strategies for volume and premium brands in highly competitive consumer markets
by Parment, Anders
- 266-276 Consumer perceptions of Internet banking in Finland: The moderating role of familiarity
by Mäenpää, Katariina & Kale, Sudhir H. & Kuusela, Hannu & Mesiranta, Nina
- 277-287 The influence of nostalgic memories on consumer exploratory tendencies: Echoes from scents past
by Orth, Ulrich R. & Bourrain, Aurelie
- 288-295 Retail-led regeneration and store-switching behaviour
by Cummins, Steven & Findlay, Anne & Petticrew, Mark & Sparks, Leigh
- 296-305 Technical efficiency of French retailers
by Perrigot, Rozenn & Barros, Carlos Pestana
- 306-314 Effects of retailer post-purchase guarantee policies on consumer perceptions with the moderating influence of financial risk and product complexity
by d’Astous, Alain & Guèvremont, Amélie
- 315-323 Which factory outlet centre? The UK consumer's selection criteria
by Whyatt, Georgina
- 324-333 Experience-based aspects of shopping attitudes: The roles of norms and loyalty
by Meyer, Tracy
2008, Volume 15, Issue 3
- 127-143 The evolving concept of retail attractiveness: What makes retail agglomerations attractive when customers shop at them?
by Teller, Christoph & Reutterer, Thomas
- 144-155 Expert quality evaluation and price of store vs. manufacturer brands: An analysis of the Spanish mass market
by Méndez, José Luis & Oubiña, Javier & Rubio, Natalia
- 156-162 Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships
by Bodet, Guillaume
- 163-178 Internet strategies and performance of Dutch retailers
by Weltevreden, Jesse W.J. & Boschma, Ron A.
- 179-193 The effects of brand credibility on customer loyalty
by Sweeney, Jill & Swait, Joffre
- 194-210 Consumer learning and its impact on store format selection
by van Waterschoot, Walter & Kumar Sinha, Piyush & Van Kenhove, Patrick & De Wulf, Kristof
- 211-223 Evaluating consumer response to EDLPs
by Bailey, Ainsworth Anthony
- 224-236 An international empirical analysis of the performance of manufacturers and retailers
by Corstjens, Marcel & Steele, Richard
2008, Volume 15, Issue 2
- 63-77 International value chain processes by retailers and wholesalers — A general approach
by Swoboda, Bernhard & Foscht, Thomas & Cliquet, Gérard
- 78-92 Categorizing patterns and processes in retail grocery internationalisation
by Burt, Steve & Davies, Keri & Dawson, John & Sparks, Leigh
- 93-103 The use of buying committees by Chinese retailers: The effects of environment and strategy upon structure
by Sternquist, Brenda & Runyan, Rodney C. & Chen, Zhengyi
- 104-117 Coordinating the international retailing firm: Exploratory models and evaluations of structural, systemic, and cultural options
by Swoboda, Bernhard & Anderer, Michael
- 118-126 The internationalisation of voluntary groups: An exploratory analysis of selected value chain aspects
by Pederzoli, Daniele
2008, Volume 15, Issue 1
- 1-8 An analysis of suppliers’ roles in category management collaboration
by Lindblom, Arto & Olkkonen, Rami
- 9-21 Acquiring and retaining customers in UK banks: An exploratory study
by Farquhar, Jillian Dawes & Panther, Tracy
- 22-31 The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
by Rod, Michel & Ashill, Nicholas J. & Carruthers, Janet
- 32-41 A model of the antecedents of multiple channel usage
by Coelho, Filipe & Easingwood, Chris
- 42-51 The penetration of retailer brands and the impact on consumer prices—A study based on household expenditures for 35 grocery categories
by Anselmsson, Johan & Johansson, Ulf & Marañon, Antonio & Persson, Niklas
- 52-62 The use of loyalty-cards databases: Differences in regular price and discount sensitivity in the brand choice decision between card and non-card holders
by Cortiñas, Mónica & Elorz, Margarita & Múgica, José Miguel
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