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Giving Voice to Employees and Spreading Information within the Firm: the Manner Matters

Author Info

Listed author(s):
  • Enzo Valentini

    (University of Macerata)

Abstract

Economists are paying increasing attention to “factors” in job satisfaction. Job satisfaction can affect productivity, effort, absenteeism, and quits. This paper analyzes data from the “Working in Britain, 2000” questionnaire; the results confirm the effects of individual features on job satisfaction, as highlighted in previous studies. The analysis shows that job satisfaction can be enhanced by spreading information within the organization and by giving voice to employees, but the management must choose communication strategies perceived as reliable by the employees.

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File URL: http://www.unimc.it/sviluppoeconomico/wpaper/wpaper00036/filePaper
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Paper provided by Macerata University, Department of Studies on Economic Development (DiSSE) in its series Working Papers with number 36-2011.

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Date of creation: May 2011
Date of revision: May 2011
Handle: RePEc:mcr:wpaper:wpaper00036
Contact details of provider: Postal:
Piazza Oberdan, 3, 62100 Macerata

Phone: 0733.258.3960
Fax: 0733.258.3970
Web page: http://www2.unimc.it/sviluppoeconomico

More information through EDIRC

Keywords: Human Resource Management; Job satisfaction; gift exchange; employees’ voice; procedural utility;

Other versions of this item:

Find related papers by JEL classification:
  • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
  • J53 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - Labor-Management Relations; Industrial Jurisprudence
  • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights

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  7. Bruno Frey & Matthias Benz & Alois Stutzer, 2004. "Introducing Procedural Utility: Not Only What, but Also How Matters," Journal of Institutional and Theoretical Economics (JITE), Mohr Siebeck, Tübingen, vol. 160(3), pages 377-377, September.
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  9. George A. Akerlof, 1982. "Labor Contracts as Partial Gift Exchange," The Quarterly Journal of Economics, Oxford University Press, vol. 97(4), pages 543-569.
  10. Bruno S. Frey & Alois Stutzer, 2005. "Beyond outcomes: measuring procedural utility," Oxford Economic Papers, Oxford University Press, vol. 57(1), pages 90-111, January.
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  14. Rabin, Matthew, 1993. "Incorporating Fairness into Game Theory and Economics," American Economic Review, American Economic Association, vol. 83(5), pages 1281-1302, December.
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  17. Sousa-Poza, Alfonso & Sousa-Poza, Andres A., 2000. "Well-being at work: a cross-national analysis of the levels and determinants of job satisfaction," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 29(6), pages 517-538, November.
  18. Ichniowski, Casey & Shaw, Kathryn & Prennushi, Giovanna, 1997. "The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines," American Economic Review, American Economic Association, vol. 87(3), pages 291-313, June.
  19. Elsy Verhofstadt & Hans De Witte & Eddy Omey, 2007. "Higher educated workers: better jobs but less satisfied?," International Journal of Manpower, Emerald Group Publishing, vol. 28(1), pages 135 - 151, May.
  20. Tortia, Ermanno C., 2008. "Worker well-being and perceived fairness: Survey-based findings from Italy," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 37(5), pages 2080-2094, October.
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