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Information Technology, Organization, and Productivity in the Public Sector: Evidence from Police Departments

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  • Luis Garicano
  • Paul Heaton

Abstract

We examine how information technology (IT) contributes to organizational change, labor demand, and improved productivity in the public sector using a new panel data set of police departments covering 1987-2003. While IT adoption is associated with increased administrative and organizational complexity and use of more highly educated officers, IT itself does not appear to enhance crimefighting effectiveness. These results are robust to various methods for controlling for agency-level characteristics and the endogeneity of IT use. IT investments do, however, appear to improve police productivity when complemented with particular management practices-in this case, those associated with the Compstat program.

Suggested Citation

  • Luis Garicano & Paul Heaton, 2007. "Information Technology, Organization, and Productivity in the Public Sector: Evidence from Police Departments," CEP Discussion Papers dp0826, Centre for Economic Performance, LSE.
  • Handle: RePEc:cep:cepdps:dp0826
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    Cited by:

    1. Nicholas Bloom & Luis Garicano & Raffaella Sadun & John Van Reenen, 2014. "The Distinct Effects of Information Technology and Communication Technology on Firm Organization," Management Science, INFORMS, vol. 60(12), pages 2859-2885, December.
    2. Bartolucci, Cristian & Devicienti, Francesco & Monzón, Ignacio, 2015. "Identifying Sorting in Practice," IZA Discussion Papers 9411, Institute for the Study of Labor (IZA).
    3. Cheng, Wenya & Morrow, John & Tacharoen, Kitjawat, 2012. "Productivity as if space mattered: an application to factor markets across China," LSE Research Online Documents on Economics 48930, London School of Economics and Political Science, LSE Library.
    4. Cristian Bartolucci & Francesco Devicienti, 2012. "Better Workers Move to Better Firms: A Simple Test to Identify Sorting," Carlo Alberto Notebooks 259, Collegio Carlo Alberto.
    5. Jordi Blanes i Vidal & Tom Kirchmaier, 2015. "The Effect of Police Response Time on Crime Detection," CEP Discussion Papers dp1376, Centre for Economic Performance, LSE.
    6. Viete, Steffen & Erdsiek, Daniel, 2015. "Mobile information and communication technologies, flexible work organization and labor productivity: Firm-level evidence," ZEW Discussion Papers 15-087, ZEW - Zentrum für Europäische Wirtschaftsforschung / Center for European Economic Research.
    7. Amalia R. Miller & Carmit Segal, 2014. "Do female officers improve law enforcement quality? Effects on crime reporting and domestic violence escalation," UBSCENTER - Working Papers 009, UBS International Center of Economics in Society - Department of Economics - University of Zurich.
    8. Lembcke, Alexander, 2014. "Home computers and married women's labor supply," LSE Research Online Documents on Economics 60269, London School of Economics and Political Science, LSE Library.
    9. Chad Syverson, 2011. "What Determines Productivity?," Journal of Economic Literature, American Economic Association, vol. 49(2), pages 326-365, June.
    10. Bruno Pellegrino & Luigi Zingales, 2017. "Diagnosing the Italian Disease," NBER Working Papers 23964, National Bureau of Economic Research, Inc.
    11. Vidal, Jordi Blanes I & Kirchmaier, Tom, 2015. "The effect of police response time on crime detection," LSE Research Online Documents on Economics 64979, London School of Economics and Political Science, LSE Library.
    12. Luis Garicano & Luis Rayo, 2016. "Why Organizations Fail: Models and Cases," Journal of Economic Literature, American Economic Association, vol. 54(1), pages 137-192, March.
    13. Cordella, Antonio & Cordella, Tito, 2017. "Motivations, monitoring technologies, and pay for performance," Journal of Economic Behavior & Organization, Elsevier, vol. 133(C), pages 236-255.
    14. Ginger Zhe Jin & Jungmin Lee, 2014. "Inspection technology, detection, and compliance: evidence from Florida restaurant inspections," RAND Journal of Economics, RAND Corporation, vol. 45(4), pages 885-917, December.
    15. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
    16. Garicano, Luis, 2010. "Policemen, managers, lawyers: New results on complementarities between organization and information and communication technology," International Journal of Industrial Organization, Elsevier, vol. 28(4), pages 355-358, July.
    17. Ali, Irfan, 2016. "The impact of ERP implementation on the financial performance of the firm : An empirical study," Other publications TiSEM 876506f5-1aed-4421-aa2c-0, Tilburg University, School of Economics and Management.
    18. Evans Tenge & Esau Mneria & Dickson Gekombe & Michael Sanja & James Ogalo, 2015. "E-Trafiki Model: Electronic Solution Architect for Police Highway Patrolling in Kenya," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(5), pages 276-283, May.
    19. Carrera, Leandro N. & Dunleavy, Patrick & Bastow, Simon, 2009. "Understanding productivity trends in UK tax collection," LSE Research Online Documents on Economics 25532, London School of Economics and Political Science, LSE Library.
    20. Rodrigo Reis Soares & Igor Viveiros, 2010. "Organization and Information in the Fight against Crime: An Evaluation of the Integration of Police Forces in the State of Minas Gerais, Brazil," Textos para discussão 582, Department of Economics PUC-Rio (Brazil).
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    22. Timothy De Stefano & Richard Kneller & Jonathan Timmis, 2014. "The (Fuzzy) Digital Divide: The Effect of Broadband Internet Use on UK Firm Performance," Discussion Papers 14/06, University of Nottingham, School of Economics.
    23. Ali Merima & Shifa Abdulaziz B. & Shimeles Abebe & Woldeyes Firew, 2017. "Working Paper 290 - Building Fiscal Capacity The role of ICT," Working Paper Series 2404, African Development Bank.
    24. Merima Ali & Abdulaziz B. Shifa & Abebe Shimeles & Firew Woldeyes, 2015. "Building fiscal capacity in developing countries: Evidence on the role of information technology," CMI Working Papers 12, CMI (Chr. Michelsen Institute), Bergen, Norway.
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    More about this item

    Keywords

    information technology; management practices; skills; productivity; police;

    JEL classification:

    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • K42 - Law and Economics - - Legal Procedure, the Legal System, and Illegal Behavior - - - Illegal Behavior and the Enforcement of Law

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