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Information Technology, Organization, and Productivity in the Public Sector: Evidence from Police Departments

  • Luis Garicano
  • Paul Heaton

We examine how information technology (IT) contributes to organizational change, labor demand, and improved productivity in the public sector using a new panel data set of police departments covering 1987-2003. While IT adoption is associated with increased administrative and organizational complexity and use of more highly educated officers, IT itself does not appear to enhance crimefighting effectiveness. These results are robust to various methods for controlling for agency-level characteristics and the endogeneity of IT use. IT investments do, however, appear to improve police productivity when complemented with particular management practices-in this case, those associated with the Compstat program.

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File URL: http://cep.lse.ac.uk/pubs/download/dp0826.pdf
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Paper provided by Centre for Economic Performance, LSE in its series CEP Discussion Papers with number dp0826.

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Date of creation: Oct 2007
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Handle: RePEc:cep:cepdps:dp0826
Contact details of provider: Web page: http://cep.lse.ac.uk/_new/publications/series.asp?prog=CEP

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