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The Distinct Effects of Information Technology and Communication Technology on Firm Organization

  • Nick Bloom
  • Luis Garicano
  • Raffaella Sadun
  • John Van Reenen

Guided by theories of management by exception, we study the impact of Information and Communication Technology on worker and plant manager autonomy and on span of control. We find, using an original dataset of American and European manufacturing firms, that better information technologies (Enterprise Resource Planning for plant managers and CAD/CAM for production workers) are associated with more autonomy and a wider span, while technologies that improve communication (like data intranets) decrease autonomy for workers and plant managers, consistently with the theory. Using instrumental variables (distance from ERP's birthplace and heterogeneous telecommunication costs arising from regulation) strengthens our results.

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Paper provided by Centre for Economic Performance, LSE in its series CEP Discussion Papers with number dp0927.

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Date of creation: May 2009
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Handle: RePEc:cep:cepdps:dp0927
Contact details of provider: Web page: http://cep.lse.ac.uk/_new/publications/series.asp?prog=CEP

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