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Information Technology, Organization, and Productivity in the Public Sector: Evidence from Police Departments

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  • Luis Garicano
  • Paul Heaton

Abstract

We examine the relationship between information technology (IT), productivity, and organization using a new panel data set of police departments that covers 1987-2003. When considered alone, increases in IT are not associated with reductions in crime rates, increases in clearance rates, or other productivity measures, and computing technology that increases reported crime actually generates the appearance of lower productivity. These results persist across various samples, specifications, and IT measures. IT investments are, however, linked to improved productivity when they are complemented with particular organizational and management practices, such as those associated with the Compstat program. (c) 2010 by The University of Chicago. All rights reserved.

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  • Luis Garicano & Paul Heaton, 2010. "Information Technology, Organization, and Productivity in the Public Sector: Evidence from Police Departments," Journal of Labor Economics, University of Chicago Press, vol. 28(1), pages 167-201, January.
  • Handle: RePEc:ucp:jlabec:v:28:y:2010:i:1:p:167-201
    DOI: 10.1086/649844
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    More about this item

    JEL classification:

    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • K42 - Law and Economics - - Legal Procedure, the Legal System, and Illegal Behavior - - - Illegal Behavior and the Enforcement of Law

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