The power of apology
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- Johannes Abeler & Juljana Calaki & Kai Andree & Christoph Basek, 2009. "The Power of Apology," Discussion Papers 2009-12, The Centre for Decision Research and Experimental Economics, School of Economics, University of Nottingham.
- Johannes Abeler & Juljana Calaki & Kai Andree & Christoph Basek, 2009. "The Power of Apology," Discussion Papers 2009-12, The Centre for Decision Research and Experimental Economics, School of Economics, University of Nottingham.
References listed on IDEAS
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Citations
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Cited by:
- Srivastava, Vatsalya, 2016. "The Sorry Clause," Other publications TiSEM 9340f3b1-ebf3-46b9-8ffd-3, Tilburg University, School of Economics and Management.
- Benjamin Ho, 2012. "Apologies as Signals: With Evidence from a Trust Game," Management Science, INFORMS, vol. 58(1), pages 141-158, January.
- Srivastava, Vatsalya, 2017. "The Sorry Clause (revision of CentER DP 2016-008)," Discussion Paper 2017-002, Tilburg University, Center for Economic Research.
- Fischbacher, Urs & Utikal, Verena, 2013.
"On the acceptance of apologies,"
Games and Economic Behavior, Elsevier, vol. 82(C), pages 592-608.
- Urs Fischbacher & Verena Utikal, 2010. "On the Acceptance of Apologies," TWI Research Paper Series 53, Thurgauer Wirtschaftsinstitut, Universität Konstanz.
- Basil Halperin & Benjamin Ho & John List & Ian Muir, 2018.
"Toward an understanding of the economics of apologies: evidence from a large-scale natural field experiment,"
Natural Field Experiments
00644, The Field Experiments Website.
- Basil Halperin & Benjamin Ho & John A. List & Ian Muir, 2019. "Toward an Understanding of the Economics of Apologies: Evidence from a Large-Scale Natural Field Experiment," NBER Working Papers 25676, National Bureau of Economic Research, Inc.
- Srivastava, Vatsalya, 2017. "The Sorry Clause (Revision of TILEC DP 2016-004)," Discussion Paper 2017-002, Tilburg University, Tilburg Law and Economic Center.
- Srivastava, Vatsalya, 2016. "The Sorry Clause," Discussion Paper 2016-008, Tilburg University, Center for Economic Research.
- Verena Utikal, 2013.
"I am sorry - Honest and fake apologies,"
TWI Research Paper Series
81, Thurgauer Wirtschaftsinstitut, Universität Konstanz.
- Verena Utikal, 2013. "I am sorry - Honest and Fake Apologies," Working Paper Series of the Department of Economics, University of Konstanz 2013-18, Department of Economics, University of Konstanz.
- Srivastava, Vatsalya, 2016. "The Sorry Clause," Other publications TiSEM 51d65f16-812c-4fbd-9cd2-f, Tilburg University, School of Economics and Management.
- Luís Cabral & Lingfang (Ivy) Li, 2015.
"A Dollar for Your Thoughts: Feedback-Conditional Rebates on eBay,"
Management Science, INFORMS, vol. 61(9), pages 2052-2063, September.
- Luis Cabral & Lingfang (Ivy) Li, 2012. "A Dollar for Your Thoughts: Feedback-Conditional Rebates on eBay," Working Papers 12-13, New York University, Leonard N. Stern School of Business, Department of Economics.
- Luis Cabral & Lingfang Li, 2015. "A dollar for your thoughts: Feedback-conditional rebates on eBay," Natural Field Experiments 00578, The Field Experiments Website.
- Ben Gilbert & Alexander James & Jason F. Shogren, 2018.
"Corporate apology for environmental damage,"
Journal of Risk and Uncertainty, Springer, vol. 56(1), pages 51-81, February.
- Ben Gilbert & Alexander James & Jason Shogren, 2017. "Corporate Apology for Environmental Damage," Working Papers 2017-02, University of Alaska Anchorage, Department of Economics.
- Lingfang (Ivy) Li & Erte Xiao, 2014. "Money Talks: Rebate Mechanisms in Reputation System Design," Management Science, INFORMS, vol. 60(8), pages 2054-2072, August.
- Sabrina Strang & Verena Utikal & Urs Fischbacher & Bernd Weber & Armin Falk, 2014. "Neural Correlates of Receiving an Apology and Active Forgiveness: An fMRI Study," PLOS ONE, Public Library of Science, vol. 9(2), pages 1-7, February.
- Srivastava, Vatsalya, 2017. "The Sorry Clause (Revision of TILEC DP 2016-004)," Other publications TiSEM 5925920e-05c6-4ae0-8e76-d, Tilburg University, School of Economics and Management.
- Elias L Khalil & Nick Feltovich, 2018. "Moral licensing, instrumental apology and insincerity aversion: Taking Immanuel Kant to the lab," PLOS ONE, Public Library of Science, vol. 13(11), pages 1-24, November.
- Srivastava, Vatsalya, 2017. "The Sorry Clause (revision of CentER DP 2016-008)," Other publications TiSEM 252e9410-4c9f-4a40-9ab7-a, Tilburg University, School of Economics and Management.
- Srivastava, Vatsalya, 2016. "The Sorry Clause," Discussion Paper 2016-004, Tilburg University, Tilburg Law and Economic Center.
- Wei, Chuang & Liu, Maggie Wenjing & Keh, Hean Tat, 2020. "The road to consumer forgiveness is paved with money or apology? The roles of empathy and power in service recovery," Journal of Business Research, Elsevier, vol. 118(C), pages 321-334.
More about this item
Keywords
Apology Credulity Reputation systems Natural field experiment;JEL classification:
- C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
- D82 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Asymmetric and Private Information; Mechanism Design
- L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
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