The Power of Apology
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- Uri Gneezy & Aldo Rustichini, 2000. "Pay Enough or Don't Pay at All," The Quarterly Journal of Economics, Oxford University Press, vol. 115(3), pages 791-810.
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- Luís Cabral & Lingfang (Ivy) Li, 2015.
"A Dollar for Your Thoughts: Feedback-Conditional Rebates on eBay,"
INFORMS, vol. 61(9), pages 2052-2063, September.
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- Srivastava, Vatsalya, 2017. "The Sorry Clause (revision of CentER DP 2016-008)," Discussion Paper 2017-002, Tilburg University, Center for Economic Research.
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More about this item
KeywordsApology; Credulity; Natural Field Experiment;
- C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
- D82 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Asymmetric and Private Information; Mechanism Design
- L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
NEP fieldsThis paper has been announced in the following NEP Reports:
- NEP-ALL-2009-07-28 (All new papers)
- NEP-CBE-2009-07-28 (Cognitive & Behavioural Economics)
- NEP-EXP-2009-07-28 (Experimental Economics)
- NEP-MIC-2009-07-28 (Microeconomics)
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