The Power of Apology
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- Patrick Bajari & Ali Hortaçsu, 2004. "Economic Insights from Internet Auctions," Journal of Economic Literature, American Economic Association, vol. 42(2), pages 457-486, June.
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- Luís Cabral & Lingfang (Ivy) Li, 2015.
"A Dollar for Your Thoughts: Feedback-Conditional Rebates on eBay,"
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KeywordsApology; Credulity; Natural Field Experiment;
- C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
- D82 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Asymmetric and Private Information; Mechanism Design
- L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
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