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When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity

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Cited by:

  1. Fikru Kefyalew Alemayehu & Sigbjørn Landazuri Tveteraas, 2020. "Long-run labour flexibility in hospitality: A dynamic common correlated effects approach," Tourism Economics, , vol. 26(4), pages 704-718, June.
  2. Paulo B. Goes & Noyan Ilk & Mingfeng Lin & J. Leon Zhao, 2018. "When More Is Less: Field Evidence on Unintended Consequences of Multitasking," Management Science, INFORMS, vol. 64(7), pages 3033-3054, July.
  3. Seyed Morteza Emadi & Bradley R. Staats, 2020. "A Structural Estimation Approach to Study Agent Attrition," Management Science, INFORMS, vol. 66(9), pages 4071-4095, September.
  4. Chen, Chien-Ming & Chuang, Howard Hao-Chun, 2023. "Time to shift the shift: Performance effects of within-day cumulative service encounters in retail stores," Omega, Elsevier, vol. 119(C).
  5. von Schéele, Fabian & Haftor, Darek M. & Pashkevich, Natallia, 2020. "Cognitive time as a service price determinant: Hidden dynamics and price collapse," Journal of Business Research, Elsevier, vol. 112(C), pages 248-253.
  6. Hummy Song & Anita L. Tucker & Karen L. Murrell & David R. Vinsonc, 2018. "Closing the Productivity Gap: Improving Worker Productivity Through Public Relative Performance Feedback and Validation of Best Practices," Management Science, INFORMS, vol. 64(6), pages 2628-2649, June.
  7. Robert J. Batt & Christian Terwiesch, 2017. "Early Task Initiation and Other Load-Adaptive Mechanisms in the Emergency Department," Management Science, INFORMS, vol. 63(11), pages 3531-3551, November.
  8. Xu, Shuling & Hall, Nicholas G., 2021. "Fatigue, personnel scheduling and operations: Review and research opportunities," European Journal of Operational Research, Elsevier, vol. 295(3), pages 807-822.
  9. Choi, Yunsik & Delise, Lisa A. & Lee, Brandon W. & Neely, Jerry, 2021. "Effective staffing of projects for reconciling conflict between cost efficiency and quality," International Journal of Production Economics, Elsevier, vol. 234(C).
  10. Zhou, Ke & Vidyarthi, Arpana & Matchar, David & Cheung, Yin Bun & Lam, Shao Wei & Ong, Marcus, 2018. "The relationship between workload and length of stay in Singapore," Health Policy, Elsevier, vol. 122(7), pages 769-774.
  11. Susan Feng Lu & Lauren Xiaoyuan Lu, 2017. "Do Mandatory Overtime Laws Improve Quality? Staffing Decisions and Operational Flexibility of Nursing Homes," Management Science, INFORMS, vol. 63(11), pages 3566-3585, November.
  12. Xinyu Cao & Dennis Zhang & Lei Huang, 2022. "The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers," Manufacturing & Service Operations Management, INFORMS, vol. 24(5), pages 2611-2628, September.
  13. Eduardo Pérez & David P. Dzubay, 2021. "A scheduling-based methodology for improving patient perceptions of quality of care in intensive care units," Health Care Management Science, Springer, vol. 24(1), pages 203-215, March.
  14. Ayan Chatterjee & Debmallya Chatterjee, 2024. "A Journey of Business Analytics in Improving Supply Chain Performance: A Systematic Review of Literature," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 49(2), pages 337-361, May.
  15. Guillaume Roels, 2020. "High-Performance Practice Processes," Management Science, INFORMS, vol. 66(4), pages 1509-1526, April.
  16. Luv Sharma & Aravind Chandrasekaran & Elliot Bendoly, 2020. "Does the Office of Patient Experience Matter in Improving Delivery of Care?," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 833-855, April.
  17. Xiaoyun Xiong & Peng Zhou & Yunqiang Yin & T. C. E. Cheng & Dengfeng Li, 2019. "An exact branch‐and‐price algorithm for multitasking scheduling on unrelated parallel machines," Naval Research Logistics (NRL), John Wiley & Sons, vol. 66(6), pages 502-516, September.
  18. Odysseas Kanavetas & Barış Balcıog̃lu, 2022. "The “Sensitive” Markovian queueing system and its application for a call center problem," Annals of Operations Research, Springer, vol. 317(2), pages 651-664, October.
  19. Raymond Lei Fan & Ming Zhao & David Xiaosong Peng, 2021. "Differentiating Interhospital Transfer Types: Varied Impacts and Diverging Coordination Strategies," Production and Operations Management, Production and Operations Management Society, vol. 30(10), pages 3657-3678, October.
  20. Sezer Ülkü & Chris Hydock & Shiliang Cui, 2022. "Social Queues (Cues): Impact of Others’ Waiting in Line on One’s Service Time," Management Science, INFORMS, vol. 68(11), pages 7958-7976, November.
  21. Brett Hathaway & Evgeny Kagan & John Jones, 2026. "One at a Time? The Personal Productivity Bias in Emergency Department Patient Assignment," Papers 2605.24208, arXiv.org.
  22. Vidya Mani & Suresh Muthulingam, 2019. "Does Learning from Inspections Affect Environmental Performance? Evidence from Unconventional Well Development in Pennsylvania," Service Science, INFORMS, vol. 21(1), pages 177-197, January.
  23. Delasay, Mohammad & Ingolfsson, Armann & Kolfal, Bora & Schultz, Kenneth, 2019. "Load effect on service times," European Journal of Operational Research, Elsevier, vol. 279(3), pages 673-686.
  24. Laurens Cherchye & Bram De Rock & Dieter Saelens & Marijn Verschelde & Bart Roets, 2022. "Performance Analysis with Unobserved Inputs: An Application to Endogenous Automation in Railway Traffic Management," Working Papers ECARES 2022-06, ULB -- Universite Libre de Bruxelles.
  25. Tom F. Tan & Bradley R. Staats, 2020. "Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 1050-1070, April.
  26. Christian Terwiesch & Marcelo Olivares & Bradley R. Staats & Vishal Gaur, 2020. "OM Forum—A Review of Empirical Operations Management over the Last Two Decades," Manufacturing & Service Operations Management, INFORMS, vol. 22(4), pages 656-668, July.
  27. Daniel Altman & Galit B. Yom-Tov & Marcelo Olivares & Shelly Ashtar & Anat Rafaeli, 2021. "Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers," Manufacturing & Service Operations Management, INFORMS, vol. 23(4), pages 854-875, July.
  28. Hyun Seok (Huck) Lee & Saravanan Kesavan & Vinayak Deshpande, 2021. "Managing the Impact of Fitting Room Traffic on Retail Sales: Using Labor to Reduce Phantom Stockouts," Manufacturing & Service Operations Management, INFORMS, vol. 23(6), pages 1580-1596, November.
  29. Büşra Ergün‐Şahin & Evrim Didem Güneş & Ayşe Kocabıyıkoğlu & Ahmet Keskin, 2022. "How does workload affect test ordering behavior of physicians? An empirical investigation," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2664-2680, June.
  30. Guihua Wang & Jun Li & Wallace J. Hopp, 2022. "An Instrumental Variable Forest Approach for Detecting Heterogeneous Treatment Effects in Observational Studies," Management Science, INFORMS, vol. 68(5), pages 3399-3418, May.
  31. John W. Gardner*, 2020. "Managing Production Yields and Rework through Feedback on Speed, Quality, and Quantity," Production and Operations Management, Production and Operations Management Society, vol. 29(9), pages 2182-2209, September.
  32. Hessam Bavafa & Jónas Oddur Jónasson, 2024. "The Distributional Impact of Fatigue on Performance," Management Science, INFORMS, vol. 70(5), pages 3319-3337, May.
  33. Jiankun Sun & Dennis J. Zhang & Haoyuan Hu & Jan A. Van Mieghem, 2022. "Predicting Human Discretion to Adjust Algorithmic Prescription: A Large-Scale Field Experiment in Warehouse Operations," Management Science, INFORMS, vol. 68(2), pages 846-865, February.
  34. Yuqian Xu & Tom Fangyun Tan & Serguei Netessine, 2022. "The Impact of Workload on Operational Risk: Evidence from a Commercial Bank," Management Science, INFORMS, vol. 68(4), pages 2668-2693, April.
  35. Rachna Shah & George P. Ball & Serguei Netessine, 2017. "Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation," Management Science, INFORMS, vol. 63(8), pages 2439-2459, August.
  36. Legros, Benjamin & Jouini, Oualid, 2019. "On the scheduling of operations in a chat contact center," European Journal of Operational Research, Elsevier, vol. 274(1), pages 303-316.
  37. Song, Lina & Saghafian, Soroush, 2019. "Do Hospital Closures Improve the Efficiency and Quality of Other Hospitals?," Working Paper Series rwp19-006, Harvard University, John F. Kennedy School of Government.
  38. I. P. L. Png & Charmaine H. Y. Tan, 2021. "Cost of Cash: Evidence from Cashiers," Service Science, INFORMS, vol. 13(2), pages 88-108, June.
  39. Itai Gurvich & Kevin J. O’Leary & Lu Wang & Jan A. Van Mieghem, 2020. "Collaboration, Interruptions, and Changeover Times: Workflow Model and Empirical Study of Hospitalist Charting," Manufacturing & Service Operations Management, INFORMS, vol. 22(4), pages 754-774, July.
  40. Jillian A. Berry Jaeker & Anita L. Tucker, 2017. "Past the Point of Speeding Up: The Negative Effects of Workload Saturation on Efficiency and Patient Severity," Management Science, INFORMS, vol. 63(4), pages 1042-1062, April.
  41. Ity Shurtz & Alon Eizenberg & Adi Alkalay & Amnon Lahad, 2022. "Physician workload and treatment choice: the case of primary care," RAND Journal of Economics, RAND Corporation, vol. 53(4), pages 763-791, December.
  42. Pradeep K. Pendem & Paul I. Green & Bradley R. Staats, 2022. "The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions," Manufacturing & Service Operations Management, INFORMS, vol. 24(4), pages 2202-2220, July.
  43. Saurabh Mishra & Sachin B. Modi & Michael A. Wiles, 2022. "Economic policy uncertainty and shareholder wealth: the role of marketing, operations, and R&D capabilities," Journal of the Academy of Marketing Science, Springer, vol. 50(5), pages 1011-1031, September.
  44. Debjit Roy & Eirini Spiliotopoulou & Jelle de Vries, 2022. "Restaurant analytics: Emerging practice and research opportunities," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3687-3709, October.
  45. Pol Boada-Collado & Victor Martínez-de-Albéniz, 2020. "Estimating and Optimizing the Impact of Inventory on Consumer Choices in a Fashion Retail Setting," Manufacturing & Service Operations Management, INFORMS, vol. 22(3), pages 582-597, May.
  46. Ruomeng Cui & Hao Ding & Feng Zhu, 2022. "Gender Inequality in Research Productivity During the COVID-19 Pandemic," Manufacturing & Service Operations Management, INFORMS, vol. 24(2), pages 707-726, March.
  47. Brox, Enzo & Krieger, Tommy, 2022. "Birthplace diversity and team performance," Labour Economics, Elsevier, vol. 79(C).
  48. Hummy Song & Anita L. Tucker & Karen L. Murrell & David R. Vinson, 2015. "Public Relative Performance Feedback in Complex Service Systems: Improving Productivity through the Adoption of Best Practices," Working Papers 96, Brandeis University, Department of Economics and International Business School.
  49. Zhongbin Wang & Luyi Yang & Shiliang Cui & Sezer Ülkü & Yong-Pin Zhou, 2023. "Pooling Agents for Customer-Intensive Services," Operations Research, INFORMS, vol. 71(3), pages 860-875, May.
  50. Mirko Kremer & Francis de Véricourt, 2022. "Mismanaging diagnostic accuracy under congestion," ESMT Research Working Papers ESMT-22-01, ESMT European School of Management and Technology.
  51. Mohammad Delasay & Armann Ingolfsson & Bora Kolfal, 2016. "Modeling Load and Overwork Effects in Queueing Systems with Adaptive Service Rates," Operations Research, INFORMS, vol. 64(4), pages 867-885, August.
  52. Lien Vanbrabant & Kris Braekers & Katrien Ramaekers, 2021. "Improving emergency department performance by revising the patient–physician assignment process," Flexible Services and Manufacturing Journal, Springer, vol. 33(3), pages 783-845, September.
  53. Ruomeng Cui & Hao Ding & Feng Zhu, 2020. "Gender Inequality in Research Productivity During the COVID-19 Pandemic," Papers 2006.10194, arXiv.org, revised Feb 2021.
  54. Wilson Lin & Susan Feng Lu & Tianshu Sun, 2023. "Worker Experience and Donor Heterogeneity: The Impact of Charitable Workers on Donors’ Blood Donation Decisions," Manufacturing & Service Operations Management, INFORMS, vol. 25(3), pages 939-957, May.
  55. Lu Kong & Kejia Hu & Rohit Verma, 2022. "Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry," Manufacturing & Service Operations Management, INFORMS, vol. 24(6), pages 3099-3116, November.
  56. Fan, Yaoyao & Jiang, Yuxiang & Zhang, Xuezhi & Zhou, Yue, 2019. "Women on boards and bank earnings management: From zero to hero," Journal of Banking & Finance, Elsevier, vol. 107(C), pages 1-1.
  57. Yueyang Zhong & Ragavendran Gopalakrishnan & Amy R. Ward, 2025. "Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers," Operations Research, INFORMS, vol. 73(1), pages 290-310, January.
  58. Tolga Tezcan & Jiheng Zhang, 2014. "Routing and Staffing in Customer Service Chat Systems with Impatient Customers," Operations Research, INFORMS, vol. 62(4), pages 943-956, August.
  59. Lesley Meng & Robert J. Batt & Christian Terwiesch, 2021. "The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department," Manufacturing & Service Operations Management, INFORMS, vol. 23(4), pages 819-834, July.
  60. Stefano Cabras & Marco Delogu & J.D. Tena, 2023. "Forced to play too many matches? A deep-learning assessment of crowded schedule," Applied Economics, Taylor & Francis Journals, vol. 55(52), pages 6187-6204, November.
  61. Smirnov, Dmitry & Huchzermeier, Arnd, 2020. "Analytics for labor planning in systems with load-dependent service times," European Journal of Operational Research, Elsevier, vol. 287(2), pages 668-681.
  62. Clare Snyder & Samantha Keppler & Stephen Leider, 2026. "Algorithm Reliance: Fast and Slow," Management Science, INFORMS, vol. 72(1), pages 368-385, January.
  63. Hessam Bavafa & Lorin M. Hitt & Christian Terwiesch, 2018. "The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care," Management Science, INFORMS, vol. 64(12), pages 5461-5480, December.
  64. Alquezar-Yus, M.;, 2023. "Time Constraints and the Quality of Physician Care," Health, Econometrics and Data Group (HEDG) Working Papers 23/06, HEDG, c/o Department of Economics, University of York.
  65. Tom Fangyun Tan & Serguei Netessine, 2019. "When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance," Management Science, INFORMS, vol. 65(8), pages 3495-3517, August.
  66. Mehmet U. S. Ayvaci & Zahra Mobini & Özalp Özer, 2026. "It Takes Two to Make It Right: How Nurses’ Response to Sepsis Alerts Impacts Physicians’ Process Compliance," Manufacturing & Service Operations Management, INFORMS, vol. 28(1), pages 20-41, January.
  67. Elena Andreyeva & Guy David & Hummy Song, 2018. "The Effects of Home Health Visit Length on Hospital Readmission," NBER Working Papers 24566, National Bureau of Economic Research, Inc.
  68. Ahmad M. Ashkanani & Benjamin B. Dunford & Kevin J. Mumford, 2022. "Impact of Motivation and Workload on Service Time Components: An Empirical Analysis of Call Center Operations," Management Science, INFORMS, vol. 68(9), pages 6697-6715, September.
  69. John D. Lowrey & Timothy J. Richards & Stephen F. Hamilton, 2023. "Food Donations, Retail Operations, and Retail Pricing," Manufacturing & Service Operations Management, INFORMS, vol. 25(2), pages 792-810, March.
  70. Hummy Song & Anita L. Tucker & Karen L. Murrell, 2015. "The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay," Management Science, INFORMS, vol. 61(12), pages 3032-3053, December.
  71. Andres Musalem & Marcelo Olivares & Ariel Schilkrut, 2021. "Retail in High Definition: Monitoring Customer Assistance Through Video Analytics," Manufacturing & Service Operations Management, INFORMS, vol. 23(5), pages 1025-1042, September.
  72. von Schéele, Fabian & Haftor, Darek M., 2018. "Temporal workload in economic organizations: A hidden non-linear condition of economic efficiency," Journal of Business Research, Elsevier, vol. 88(C), pages 415-420.
  73. Kevin Mayo & Eric Webb & George Ball & Kurt Bretthauer, 2024. "Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover," Manufacturing & Service Operations Management, INFORMS, vol. 26(1), pages 182-196, January.
  74. Yan Cao & Carola Raab & Christine Bergman, 2025. "Mapping the Landscape of Restaurant Research: A Bibliometric Analysis of Consumer Behavior, Organizational Behavior, and Finance Studies," Businesses, MDPI, vol. 5(1), pages 1-36, February.
  75. Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
  76. Hailong Cui & Sampath Rajagopalan & Amy R. Ward, 2021. "Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns," Manufacturing & Service Operations Management, INFORMS, vol. 23(2), pages 346-366, March.
  77. Zhiyu Zeng & Nicholas Clyde & Hengchen Dai & Dennis J. Zhang & Zhiwei Xu & Zuo-Jun Max Shen, 2026. "The Impact of Customer Information on Service Supply and Demand: Evidence from a Large Live-Streaming Experiment," Manufacturing & Service Operations Management, INFORMS, vol. 28(1), pages 212-230, January.
  78. Robert L. Bray & Decio Coviello & Andrea Ichino & Nicola Persico, 2016. "Multitasking, Multiarmed Bandits, and the Italian Judiciary," Manufacturing & Service Operations Management, INFORMS, vol. 18(4), pages 545-558, October.
  79. Hao Ding & Sokol Tushe & Diwas Singh KC & Donald K. K. Lee, 2024. "Frontiers in Operations: Valuing Nursing Productivity in Emergency Departments," Manufacturing & Service Operations Management, INFORMS, vol. 26(4), pages 1323-1337, July.
  80. Masoud Kamalahmadi & Kurt M. Bretthauer & Jonathan E. Helm & Alex F. Mills & Edwin C. Coe & Alisa Judy-Malcolm & Areeba Kara & Julian Pan, 2023. "Mixing It Up: Operational Impact of Hospitalist Caseload and Case-Mix," Management Science, INFORMS, vol. 69(1), pages 283-307, January.
  81. Timothy Gubler & Ian Larkin & Lamar Pierce, 2018. "Doing Well by Making Well: The Impact of Corporate Wellness Programs on Employee Productivity," Management Science, INFORMS, vol. 64(11), pages 4967-4987, November.
  82. Tat Y. Chan & Yijun Chen & Lamar Pierce & Daniel Snow, 2021. "The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft," Manufacturing & Service Operations Management, INFORMS, vol. 23(4), pages 952-973, July.
  83. Temidayo Adepoju & Anita L. Carson & Helen S. Jin & Christopher S. Manasseh, 2023. "Hospital Boarding Crises: The Impact of Urgent vs. Prevention Responses on Length of Stay," Management Science, INFORMS, vol. 69(10), pages 5948-5963, October.
  84. David F. Drake & Suresh Muthulingam, 2025. "How Does Flexibility Affect Environmental Performance? Evidence from the Power Generation Industry," Manufacturing & Service Operations Management, INFORMS, vol. 27(2), pages 569-587, March.
  85. Jiuh‐Biing Sheu & Tsan‐Ming Choi, 2023. "Can we work more safely and healthily with robot partners? A human‐friendly robot–human‐coordinated order fulfillment scheme," Production and Operations Management, Production and Operations Management Society, vol. 32(3), pages 794-812, March.
  86. Lamar Pierce & Daniel C. Snow & Andrew McAfee, 2015. "Cleaning House: The Impact of Information Technology Monitoring on Employee Theft and Productivity," Management Science, INFORMS, vol. 61(10), pages 2299-2319, October.
  87. KC, Diwas, 2020. "Worker Productivity in Operations Management," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 13(3), pages 151-249, April.
  88. Bai, Ye & Banerji, Sanjay & Wang, Zilong & Zhang, Wenjing, 2024. "Can participation in IMF programs facilitate sovereign debt rescheduling? The role of program size," Journal of International Money and Finance, Elsevier, vol. 144(C).
  89. Yu, Mengqiao & Ding, Yichuan & Lindsey, Robin & Shi, Cong, 2016. "A data-driven approach to manpower planning at U.S.–Canada border crossings," Transportation Research Part A: Policy and Practice, Elsevier, vol. 91(C), pages 34-47.
  90. Behrooz Pourghannad & Guihua Wang, 2025. "Matching Patients with Surgeons: Heterogeneous Effects of Surgical Volume on Surgery Duration," Manufacturing & Service Operations Management, INFORMS, vol. 27(4), pages 1037-1052, July.
  91. Zhiyu Zeng & Hengchen Dai & Dennis J. Zhang & Heng Zhang & Renyu Zhang & Zhiwei Xu & Zuo-Jun Max Shen, 2023. "The Impact of Social Nudges on User-Generated Content for Social Network Platforms," Management Science, INFORMS, vol. 69(9), pages 5189-5208, September.
  92. Song-Hee Kim & Hummy Song & Melissa A. Valentine, 2023. "Learning in Temporary Teams: The Varying Effects of Partner Exposure by Team Member Role," Organization Science, INFORMS, vol. 34(1), pages 433-455, January.
  93. Zeynep Akşin & Sarang Deo & Jónas Oddur Jónasson & Kamalini Ramdas, 2021. "Learning from Many: Partner Exposure and Team Familiarity in Fluid Teams," Management Science, INFORMS, vol. 67(2), pages 854-874, February.
  94. Wuyts Celine & Loosveldt Geert, 2020. "Measurement of Interviewer Workload within the Survey and an Exploration of Workload Effects on Interviewers’ Field Efforts and Performance," Journal of Official Statistics, Sciendo, vol. 36(3), pages 561-588, September.
  95. Michael Freeman & Nicos Savva & Stefan Scholtes, 2017. "Gatekeepers at Work: An Empirical Analysis of a Maternity Unit," Management Science, INFORMS, vol. 63(10), pages 3147-3167, October.
  96. Amrita Kundu & Kamalini Ramdas, 2022. "Timely After-Sales Service and Technology Adoption: Evidence from the Off-Grid Solar Market in Uganda," Manufacturing & Service Operations Management, INFORMS, vol. 24(3), pages 1329-1348, May.
  97. Noble, Stephanie M. & Lee, Kang Bok & Zaretzki, Russell & Autry, Chad, 2017. "Coupon clipping by impoverished consumers: Linking demographics, basket size, and coupon redemption rates," International Journal of Research in Marketing, Elsevier, vol. 34(2), pages 553-571.
  98. Bradley R. Staats & Hengchen Dai & David Hofmann & Katherine L. Milkman, 2017. "Motivating Process Compliance Through Individual Electronic Monitoring: An Empirical Examination of Hand Hygiene in Healthcare," Management Science, INFORMS, vol. 63(5), pages 1563-1585, May.
  99. Srishti Arora & Vivek Choudhary & Pavel Kireyev, 2025. "Don’t Fake It If You Can’t Make It: Driver Misconduct in Last-Mile Delivery," Management Science, INFORMS, vol. 71(5), pages 3790-3808, May.
  100. Ludwig Kuntz & Roman Mennicken & Stefan Scholtes, 2015. "Stress on the Ward: Evidence of Safety Tipping Points in Hospitals," Management Science, INFORMS, vol. 61(4), pages 754-771, April.
  101. Maria R. Ibanez & Jonathan R. Clark & Robert S. Huckman & Bradley R. Staats, 2018. "Discretionary Task Ordering: Queue Management in Radiological Services," Management Science, INFORMS, vol. 64(9), pages 4389-4407, September.
  102. Jia Gao & Ying Rong & Xin Tian & Yuliang Yao, 2024. "Improving Convenience or Saving Face? An Empirical Analysis of the Use of Facial Recognition Payment Technology in Retail," Information Systems Research, INFORMS, vol. 35(1), pages 16-27, March.
  103. Bradley R. Staats & Diwas S. KC & Francesca Gino, 2018. "Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience," Management Science, INFORMS, vol. 64(2), pages 804-824, February.
  104. Jingqi Wang & Yong-Pin Zhou, 2018. "Impact of Queue Configuration on Service Time: Evidence from a Supermarket," Management Science, INFORMS, vol. 64(7), pages 3055-3075, July.
  105. Masoud Kamalahmadi & Qiuping Yu & Yong-Pin Zhou, 2021. "Call to Duty: Just-in-Time Scheduling in a Restaurant Chain," Management Science, INFORMS, vol. 67(11), pages 6751-6781, November.
  106. Mohamad Soltani & Robert J. Batt & Hessam Bavafa & Brian W. Patterson, 2022. "Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use," Manufacturing & Service Operations Management, INFORMS, vol. 24(6), pages 3079-3098, November.
  107. Pashkevich, Natallia & von Schéele, Fabian & Haftor, Darek M., 2023. "Accounting for cognitive time in activity-based costing: A technology for the management of digital economy," Technological Forecasting and Social Change, Elsevier, vol. 186(PB).
  108. Saghafian, Soroush & Hopp, Wallace J. & Iravani, Seyed M. R. & Cheng, Yao & Diermeier, Daniel, 2017. "Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems," Working Paper Series rwp17-035, Harvard University, John F. Kennedy School of Government.
  109. Andres Musalem & Marcelo Olivares & Daniel Yung, 2023. "Balancing Agent Retention and Waiting Time in Service Platforms," Operations Research, INFORMS, vol. 71(3), pages 979-1003, May.
  110. Diwas S. KC & Bradley R. Staats & Maryam Kouchaki & Francesca Gino, 2020. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance," Management Science, INFORMS, vol. 66(10), pages 4397-4416, October.
  111. Guanyi Lu & Rex Yuxing Du & Xiaosong (David) Peng, 2022. "The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation," Manufacturing & Service Operations Management, INFORMS, vol. 24(5), pages 2780-2796, September.
  112. Zhihan (Helen) Wang & Jun Li & Di (Andrew) Wu, 2023. "Mind the Gap: Gender Disparity in Online Learning Platform Interactions," Manufacturing & Service Operations Management, INFORMS, vol. 25(6), pages 2122-2141, November.
  113. Jaap Storm & Wouter Berkelmans & René Bekker, 2024. "Diffusion-Based Staffing for Multitasking Service Systems with Many Servers," Mathematics of Operations Research, INFORMS, vol. 49(4), pages 2684-2722, November.
  114. Alemayehu, Fikru K. & Kumbhakar, Subal C. & Landazuri Tveteraas, Sigbjørn, 2022. "Estimation of staff use efficiency: Evidence from the hospitality industry," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
  115. Diwas KC & Sokol Tushe, 2021. "The Effects of Multisiting on Productivity and Quality," Manufacturing & Service Operations Management, INFORMS, vol. 23(4), pages 803-818, July.
  116. Hummy Song & Mor Armony & Guillaume Roels, 2024. "Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness," Manufacturing & Service Operations Management, INFORMS, vol. 26(6), pages 2284-2304, November.
  117. Mirko Kremer & Francis de Véricourt, 2023. "Mismanaging Diagnostic Accuracy Under Congestion," Operations Research, INFORMS, vol. 71(3), pages 895-916, May.
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