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Benchmarking for routines and organizational knowledge: A managerial accounting approach with performance feedback

This study proposes a managerial accounting research design that bridges a gap between firm productivity based on frontier techniques and strategic management. In doing so, it operationalizes the theoretical frameworks based on the endogenous components of across-firms heterogeneous resources and routines, which are fundamental for firm performance. The design focuses on industry-level benchmarking to analyze changes in performance and organizational knowledge investments, and proposes some indicators for firm-level strategic benchmarking. An analysis of a twelve-years panel of the U.S. technology hardware and equipment industry illustrates the usefulness of the proposals. Findings reveal wider gaps between better and worse performers following economic distress. Increasing intangibles stocks is positively associated with changes in frontier benchmarking, while enhancing R&D spending is linked to frontier shifts. The discussion develops managerial interpretations suitable for control and reward systems.

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Paper provided by Department of Economics and Business, Universitat Pompeu Fabra in its series Economics Working Papers with number 1399.

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Date of creation: Oct 2012
Date of revision: Feb 2016
Handle: RePEc:upf:upfgen:1399
Contact details of provider: Web page: http://www.econ.upf.edu/

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  10. Jean-Philippe Boussemart & Walter Briec & Kristiaan Kerstens & Jean-Christophe Poutineau, 2003. "Luenberger and Malmquist Productivity Indices: Theoretical Comparisons and Empirical Illustration," Bulletin of Economic Research, Wiley Blackwell, vol. 55(4), pages 391-405, October.
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  18. Acs, Zoltán J & Audretsch, David B & Braunerhjelm, Pontus & Carlsson, Bo, 2005. "The Knowledge Spillover Theory of Entrepreneurship," CEPR Discussion Papers 5326, C.E.P.R. Discussion Papers.
  19. Teppo Felin & Teppo Felin, 2012. "Cosmologies of Capability, Markets and Wisdom of Crowds: Introduction and Comparative Agenda," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 33(5-6), pages 283-294, 07.
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  23. Peter Abell & Teppo Felin & Nicolai Foss, 2008. "Building micro-foundations for the routines, capabilities, and performance links," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 29(6), pages 489-502.
  24. Robert G. Chambers & Rulon D. Pope, 1996. "Aggregate Productivity Measures," American Journal of Agricultural Economics, Agricultural and Applied Economics Association, vol. 78(5), pages 1360-1365.
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