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Factors Affecting Call Center as a Job Preference among Employees in Davao City

Author

Listed:
  • Castro, Alyssa Mae
  • Deluna, Roperto Jr

Abstract

This study was conducted to determine the factors that influence employees in Davao City to work in call centers. The objective of the study is to determine the socio-economic and demographic profile of employees working in the call center sector andidentify the factors that affect the job preferences among employees. Employees of the call center sector composed the population of this study and other occupations such as engineers, human resources personnel, and teachers were included for comparative purposes. Logistic regression was used to determine the factors affecting call center as a job preference using primary data. Results revealed that majority of call center agents were single and on the average age of 24 years old. Majority were college level at 51.3% and, only around 45% were college graduate. Result of the logit analysis showed that call center as a job preference is significantly affected by civil status, educational attainment, salary, job prospect, work hours, work environment, and geographical location.

Suggested Citation

  • Castro, Alyssa Mae & Deluna, Roperto Jr, 2013. "Factors Affecting Call Center as a Job Preference among Employees in Davao City," MPRA Paper 51678, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:51678
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    File URL: https://mpra.ub.uni-muenchen.de/51678/1/MPRA_paper_51678.pdf
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    References listed on IDEAS

    as
    1. Train,Kenneth E., 2009. "Discrete Choice Methods with Simulation," Cambridge Books, Cambridge University Press, number 9780521747387.
    2. Sarah Brown & Jennifer Roberts & Karl Taylor, 2010. "Reservation wages, labour market participation and health," Journal of the Royal Statistical Society Series A, Royal Statistical Society, vol. 173(3), pages 501-529.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    Job Preferences; Call Center; Logit Model;

    JEL classification:

    • J2 - Labor and Demographic Economics - - Demand and Supply of Labor
    • J21 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Force and Employment, Size, and Structure
    • J22 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Time Allocation and Labor Supply
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • J4 - Labor and Demographic Economics - - Particular Labor Markets
    • J48 - Labor and Demographic Economics - - Particular Labor Markets - - - Particular Labor Markets; Public Policy
    • J7 - Labor and Demographic Economics - - Labor Discrimination

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