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Culture, employee work outcomes and performance: An empirical analysis of Indian software firms

Listed author(s):
  • Mathew, Jossy
  • Ogbonna, Emmanuel
  • Harris, Lloyd C.
Registered author(s):

    Through a survey of Indian software organizations, we test a model of work-oriented cognitions and performance measures using structural equation modeling. The developed framework presents satisfaction at work, productivity at work, and quality of work as consequences of organizational culture. Further, satisfaction and productivity at work and quality of work are hypothesized as leading to firm profitability and growth while quality of work is presented as a contributor to organizational innovation. The results of the study provide support for the developed model and lead to a number of conclusions and implications for theory and practice.

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    Article provided by Elsevier in its journal Journal of World Business.

    Volume (Year): 47 (2012)
    Issue (Month): 2 ()
    Pages: 194-203

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    Handle: RePEc:eee:worbus:v:47:y:2012:i:2:p:194-203
    DOI: 10.1016/j.jwb.2011.04.006
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    1. Alsyouf, Imad, 2007. "The role of maintenance in improving companies' productivity and profitability," International Journal of Production Economics, Elsevier, vol. 105(1), pages 70-78, January.
    2. Bernhardt, Kenneth L. & Donthu, Naveen & Kennett, Pamela A., 2000. "A Longitudinal Analysis of Satisfaction and Profitability," Journal of Business Research, Elsevier, vol. 47(2), pages 161-171, February.
    3. Gómez, Carolina, 2004. "The influence of environmental, organizational, and HRM factors on employee behaviors in subsidiaries: a Mexican case study of organizational learning," Journal of World Business, Elsevier, vol. 39(1), pages 1-11, February.
    4. M Patterson & P Warr & M West, 2004. "Organizational Climate and Company Productivity: the Role of Employee Affect and Employee Level," CEP Discussion Papers dp0626, Centre for Economic Performance, LSE.
    5. E. Grifell-Tatjé & C. A. K. Lovell, 1999. "Profits and Productivity," Management Science, INFORMS, vol. 45(9), pages 1177-1193, September.
    6. Dobni, Dawn & Ritchie, J. R. Brent & Zerbe, Wilf, 2000. "Organizational Values: The Inside View of Service Productivity," Journal of Business Research, Elsevier, vol. 47(2), pages 91-107, February.
    7. Barbara R. Lewis & GARD O.S. GABRIELSEN, 1998. "Intra-organisational Aspects of Service Quality Management: The Employees’ Perspective," The Service Industries Journal, Taylor & Francis Journals, vol. 18(2), pages 64-89, April.
    8. Montek S. Ahluwalia, 2002. "Economic Reforms in India Since 1991: Has Gradualism Worked?," Journal of Economic Perspectives, American Economic Association, vol. 16(3), pages 67-88, Summer.
    9. P. M. Bentler & Chih-Ping Chou, 1987. "Practical Issues in Structural Modeling," Sociological Methods & Research, , vol. 16(1), pages 78-117, August.
    10. Carl F. Fey & Daniel R. Denison, 2003. "Organizational Culture And Effectiveness: Can American Theory Be Applied In Russia?," William Davidson Institute Working Papers Series 2003-598, William Davidson Institute at the University of Michigan.
    11. Varma, Arup & Toh, Soo Min & Budhwar, Pawan, 2006. "A new perspective on the female expatriate experience: The role of host country national categorization," Journal of World Business, Elsevier, vol. 41(2), pages 112-120, June.
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