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Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

Citations

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Cited by:

  1. Mevan Jayasinghe & Larry W. (Chip) Hunter, 2020. "The Impact of Suppliers’ Adoption of Voluntary Labour Codes/Certifications on Job Quality in Global Supply Chains: The Sri Lankan Case of Garments without Guilt," British Journal of Industrial Relations, London School of Economics, vol. 58(4), pages 844-873, December.
  2. Neda Trifkovic, 2018. "Certification and business risk," WIDER Working Paper Series 80, World Institute for Development Economic Research (UNU-WIDER).
  3. Sofie De Prijcker & Sophie Manigart & Veroniek Collewaert & Tom Vanacker, 2019. "Relocation to Get Venture Capital: A Resource Dependence Perspective," Entrepreneurship Theory and Practice, , vol. 43(4), pages 697-724, July.
  4. Susan A. Kayser & John W. Maxwell & Michael W. Toffel, 2014. "Signaling without Certification: The Critical Role of Civil Society Scrutiny," Harvard Business School Working Papers 15-009, Harvard Business School, revised Jul 2016.
  5. Victor Manuel Bennett, 2013. "Organization and Bargaining: Sales Process Choice at Auto Dealerships," Management Science, INFORMS, vol. 59(9), pages 2003-2018, September.
  6. Bolatto, Stefano & Pignataro, Giuseppe, 2023. "Entering the supplier base through certified management standards," International Economics, Elsevier, vol. 174(C), pages 4-17.
  7. Chonnikarn Fern Jira & Michael W. Toffel, 2011. "Engaging Supply Chains in Climate Change," Harvard Business School Working Papers 12-026, Harvard Business School, revised Oct 2012.
  8. Jacqmin, Julien & Lefebvre, Mathieu, 2021. "The effect of international accreditations on students’ revealed preferences: Evidence from French Business schools," Economics of Education Review, Elsevier, vol. 85(C).
  9. Veronika Vynaryk & Aoife Hanley, 2015. "Effects of the Qms ISO 9000 Certification on Russian Manufacturing Companies," HSE Working papers WP BRP 39/MAN/2015, National Research University Higher School of Economics.
  10. Su, Hung-Chung & Kao, Ta-Wei (Daniel) & Linderman, Kevin, 2020. "Where in the supply chain network does ISO 9001 improve firm productivity?," European Journal of Operational Research, Elsevier, vol. 283(2), pages 530-540.
  11. Neda Trifkovic, 2016. "Private standards and labour productivity in the food sector in Vietnam," WIDER Working Paper Series 163, World Institute for Development Economic Research (UNU-WIDER).
  12. Jabir Ali & Nadia Yusuf, 2021. "International Quality Certification and Business Performance of Indian Firms: Evidence from Enterprise Survey Data," Global Business Review, International Management Institute, vol. 22(6), pages 1459-1470, December.
  13. Damien Euzénat & Meradj Mortezapouraghdam, 2016. "Les changements d’organisation du travail dans les entreprises : quelles conséquences sur les accidents du travail des salariés ?," Économie et Statistique, Programme National Persée, vol. 486(1), pages 129-147.
  14. Artigot, Mireia & Ganuza, Juan José & Gomez, Fernando & Penalva, Jose, 2018. "Product liability should reward firm transparency," International Review of Law and Economics, Elsevier, vol. 56(C), pages 160-169.
  15. Joseph Lanfranchi & Sanja Pekovic, 2012. "How Green is my Firm? Workers' Attitudes towards Job, Job Involvement and Effort in Environmentally-Related Firms," Working Papers halshs-00744483, HAL.
  16. Lamar Pierce & Michael W. Toffel, 2010. "The Role of Organizational Scope and Governance in Strengthening Private Monitoring," Harvard Business School Working Papers 11-004, Harvard Business School, revised Feb 2012.
  17. Katarzyna Boczkowska & Konrad Nizio³ek & El¿bieta Roszko-Wójtowicz, 2022. "A multivariate approach towards the measurement of active employee participation in the area of occupational health and safety in different sectors of the economy," Equilibrium. Quarterly Journal of Economics and Economic Policy, Institute of Economic Research, vol. 17(4), pages 1051-1085, December.
  18. Elisa Calza & Micheline Goedhuys & Neda Trifković, 2019. "Drivers of productivity in Vietnamese SMEs: the role of management standards and innovation," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 28(1), pages 23-44, January.
  19. Armenia Androniceanu, 2017. "The Three-Dimensional Approach of Total Quality Management, an Essential Strategic Option for Business Excellence," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 1-61, February.
  20. Jodi L. Short & Michael W. Toffel & Andrea Read Hugill, 2013. "Monitoring Global Supply Chains," Harvard Business School Working Papers 14-032, Harvard Business School, revised Jun 2015.
  21. Jajja, Muhammad Shakeel Sadiq & Asif, Muhammad & Montabon, Frank & Chatha, Kamran Ali, 2020. "The indirect effect of social responsibility standards on organizational performance in apparel supply chains: A developing country perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 139(C).
  22. Teck-Hua Ho & Noah Lim & Sadat Reza & Xiaoyu Xia, 2017. "OM Forum—Causal Inference Models in Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 19(4), pages 509-525, October.
  23. Neda Trifković, 2016. "Private standards and labour productivity in the food sector in Vietnam," WIDER Working Paper Series wp-2016-163, World Institute for Development Economic Research (UNU-WIDER).
  24. Lamar Pierce & Michael W. Toffel, 2013. "The Role of Organizational Scope and Governance in Strengthening Private Monitoring," Organization Science, INFORMS, vol. 24(5), pages 1558-1584, October.
  25. Suvrat S. Dhanorkar & Enno Siemsen & Kevin W. Linderman, 2018. "Promoting Change from the Outside: Directing Managerial Attention in the Implementation of Environmental Improvements," Management Science, INFORMS, vol. 64(6), pages 2535-2556, June.
  26. Lamin, Anna & Livanis, Grigorios, 2020. "Do third-party certifications work in a weak institutional environment?," Journal of International Management, Elsevier, vol. 26(2).
  27. Eugene Soltes, 2020. "Paper Versus Practice: A Field Investigation of Integrity Hotlines," Journal of Accounting Research, Wiley Blackwell, vol. 58(2), pages 429-472, May.
  28. Ion IVAN & Cristian CIUREA & Mihai DOINEA & Arthur AVRAMIEA, 2012. "Collaborative Management of Risks and Complexity in Banking Systems," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 16(2), pages 128-141.
  29. Neda Trifkovic, 2015. "Spillover effects of international standards: Work conditions in Vietnamese small and medium enterprises," WIDER Working Paper Series 047, World Institute for Development Economic Research (UNU-WIDER).
  30. Luc Fransen & Brian Burgoon & Sijeong Lim & Aseem Prakash, 2017. "From Quality Control to Labor Protection: ISO 9001 and Workplace Safety, 1993–2012," Global Policy, London School of Economics and Political Science, vol. 8(s3), pages 66-77, May.
  31. Suvrat Dhanorkar & Enno Siemsen, 2021. "How Nudges Lead to Improved Energy Efficiency in Manufacturing: Evidence from Archival Data and a Field Study," Production and Operations Management, Production and Operations Management Society, vol. 30(10), pages 3735-3757, October.
  32. Pavel Castka, 2020. "The Role of Standards in the Development and Delivery of Sustainable Products: A Research Framework," Sustainability, MDPI, vol. 12(24), pages 1-18, December.
  33. Julien Jacqmin & Mathieu Lefebvre, 2021. "The effect of international accreditations on students’ decisions: Evidence from French business schools," Working Papers of BETA 2021-06, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
  34. Hoang, Phi Cong & McGuire, William & Prakash, Aseem, 2018. "Reducing Toxic Chemical Pollution in Response to Multiple Information Signals: The 33/50 Voluntary Program and Toxicity Disclosures," Ecological Economics, Elsevier, vol. 146(C), pages 193-202.
  35. Gallego, Juan Miguel & Gutiérrez, Luis H., 2017. "Quality Management System and Firm Performance in an Emerging Economy: The Case of Colombian Manufacturing Industries," IDB Publications (Working Papers) 8260, Inter-American Development Bank.
  36. Neda Trifković, 2018. "Certification and business risk," WIDER Working Paper Series wp-2018-80, World Institute for Development Economic Research (UNU-WIDER).
  37. Neda Trifković, 2015. "Spillover Effects of International Standards: Work Conditions in Vietnamese Small and Medium Enterprises," WIDER Working Paper Series wp-2015-047, World Institute for Development Economic Research (UNU-WIDER).
  38. Pamleila Nkirote Ntwiga & Maina Muchara & Peter Kiriri, 2019. "Influence of continuous quality improvement on patients’ satisfaction within hospitals in Nairobi, Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 8(5), pages 143-155, September.
  39. John C. Camillus, 2011. "Organisational identity and the business environment: the strategic connection," International Journal of Business Environment, Inderscience Enterprises Ltd, vol. 4(4), pages 306-314.
  40. Wei Shi & Robert E. Hoskisson & Yan Anthea Zhang, 2017. "Independent director death and CEO acquisitiveness: Build an empire or pursue a quiet life?," Strategic Management Journal, Wiley Blackwell, vol. 38(3), pages 780-792, March.
  41. Fan Fan, 2023. "Brand, Quality, and CSR: Which Management Strategy Achieves High Financial Performance for Agricultural Small-Medium Enterprises?," SAGE Open, , vol. 13(4), pages 21582440231, December.
  42. Hyun Seok (Huck) Lee & Saravanan Kesavan & Camelia Kuhnen, 2022. "When do group incentives for retail store managers work?," Production and Operations Management, Production and Operations Management Society, vol. 31(8), pages 3077-3095, August.
  43. Siougle, Efrosini & Dimelis, Sophia & Economidou, Claire, 2019. "Does ISO 9000 certification matter for firm performance? A group analysis of Greek listed companies," International Journal of Production Economics, Elsevier, vol. 209(C), pages 2-11.
  44. Joseph A. Clougherty, & Michał Grajek, & Oz Shy, 2016. "Taking ‘some’ of the mimicry out of the adoption process: Quality management and strategic substitution," ESMT Research Working Papers ESMT-16-05, ESMT European School of Management and Technology.
  45. Christian Terwiesch & Marcelo Olivares & Bradley R. Staats & Vishal Gaur, 2020. "OM Forum—A Review of Empirical Operations Management over the Last Two Decades," Manufacturing & Service Operations Management, INFORMS, vol. 22(4), pages 656-668, July.
  46. Maria R. Ibanez & Michael W. Toffel, 2020. "How Scheduling Can Bias Quality Assessment: Evidence from Food-Safety Inspections," Management Science, INFORMS, vol. 66(6), pages 2396-2416, June.
  47. Trifković, Neda, 2017. "Spillover Effects of International Standards: Working Conditions in the Vietnamese SMEs," World Development, Elsevier, vol. 97(C), pages 79-101.
  48. Clougherty, Joseph A. & Grajek, Michał, 2023. "Decertification in quality-management standards by incrementally and radically innovative organizations," Research Policy, Elsevier, vol. 52(1).
  49. Yanhua Bird & Jodi L. Short & Michael W. Toffel, 2019. "Coupling Labor Codes of Conduct and Supplier Labor Practices: The Role of Internal Structural Conditions," Organization Science, INFORMS, vol. 30(4), pages 847-867, July.
  50. Ullah, Barkat & Wei, Zuobao & Zhu, Yicheng, 2023. "Can a signal mitigate a dilemma? Quality management standards, corruption, and business ethics," International Review of Economics & Finance, Elsevier, vol. 86(C), pages 701-716.
  51. Susan A. Kayser & John W. Maxwell & Michael W. Toffel, 2014. "Supply chain screening without certification: The critical role of stakeholder pressure," Working Papers 2014-08, Indiana University, Kelley School of Business, Department of Business Economics and Public Policy.
  52. Chonnikarn (Fern) Jira & Michael W. Toffel, 2013. "Engaging Supply Chains in Climate Change," Manufacturing & Service Operations Management, INFORMS, vol. 15(4), pages 559-577, October.
  53. Vokoun Marek, 2017. "Productivity of Czech logistic firms: quality orientation, entrants and multinationals," Studia Commercialia Bratislavensia, Sciendo, vol. 10(38), pages 239-247, September.
  54. Ebers, Mark & Semrau, Thorsten, 2015. "What drives the allocation of specific investments between buyer and supplier?," Journal of Business Research, Elsevier, vol. 68(2), pages 415-424.
  55. Clougherty, Joseph A. & Grajek, Michal & Shy, Oz, 2016. "Taking ‘Some’ of the Mimicry Out of the Adoption Process: Quality-Management and Strategic Substitution," CEPR Discussion Papers 11661, C.E.P.R. Discussion Papers.
  56. repec:bla:glopol:v:8:y:2017:i::p:66-77 is not listed on IDEAS
  57. Lindlbauer, Ivonne & Schreyögg, Jonas & Winter, Vera, 2016. "Changes in technical efficiency after quality management certification: A DEA approach using difference-in-difference estimation with genetic matching in the hospital industry," European Journal of Operational Research, Elsevier, vol. 250(3), pages 1026-1036.
  58. Paglia, John K. & Harjoto, Maretno A., 2014. "The effects of private equity and venture capital on sales and employment growth in small and medium-sized businesses," Journal of Banking & Finance, Elsevier, vol. 47(C), pages 177-197.
  59. Subhash Kundu & Bhawana Yadav & Anshul Yadav, 2016. "Effects of Safety Climate, Safety Attitude, and Safety Performance on Firm Performance: A Study of an Automobile Firm," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(12), pages 135-135, November.
  60. Joseph Lanfranchi & Sanja Pekovic, 2012. "How Green is my Firm? Workers' Attitudes towards Job, Job Involvement and Effort in Environmentally-Related Firms," Working Papers halshs-00976341, HAL.
  61. Fan, Di & Lo, Chris K.Y. & Zhou, Yi, 2021. "Sustainability risk in supply bases: The role of complexity and coupling," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 145(C).
  62. Saghiri, Soroosh & Wilding, Richard, 2021. "On the effectiveness of supplier development programs: The role of supply-side moderators," Technovation, Elsevier, vol. 103(C).
  63. Fan, Di & Lo, Chris K.Y. & Yeung, Andy C.L. & Cheng, T.C.E., 2018. "The impact of corporate label change on long-term labor productivity," Journal of Business Research, Elsevier, vol. 86(C), pages 96-108.
  64. Jodi L. Short & Michael W. Toffel & Andrea R. Hugill, 2016. "Monitoring global supply chains," Strategic Management Journal, Wiley Blackwell, vol. 37(9), pages 1878-1897, September.
  65. Christian Volpe Martincus & Sebastián Castresana & Tomás Castagnino, 2010. "ISO Standards: A Certificate to Expand Exports? Firm‐Level Evidence from Argentina," Review of International Economics, Wiley Blackwell, vol. 18(5), pages 896-912, November.
  66. Castka, Pavel & Prajogo, Daniel & Sohal, Amrik & Yeung, Andy C.L., 2015. "Understanding firms׳ selection of their ISO 9000 third-party certifiers," International Journal of Production Economics, Elsevier, vol. 162(C), pages 125-133.
  67. Konrad Niziolek & Katarzyna Boczkowska, 2021. "Standardized Management Systems in the Context of Active Employee Participation in Occupational Health and Safety," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 73-88.
  68. Neda Trifkovic, 2024. "Certifiable management standards, labor productivity, and worker wages: Evidence from the food sector in Vietnam," Agribusiness, John Wiley & Sons, Ltd., vol. 40(1), pages 161-184, January.
  69. Miguel Malek Maalouf & Peter Hasle & Jan Vang & Abu Hamja, 2021. "Complementarities between Operations and Occupational Health and Safety in Garments," Sustainability, MDPI, vol. 13(8), pages 1-20, April.
  70. Rishika Rishika & Jui Ramaprasad, 2019. "The Effects of Asymmetric Social Ties, Structural Embeddedness, and Tie Strength on Online Content Contribution Behavior," Management Science, INFORMS, vol. 65(7), pages 3398-3422, July.
  71. Wenlin Chen & Chung-Li Tseng & Shu-Jung Sunny Yang, 2020. "Improving Hand Hygiene Process Compliance Through Process Monitoring in Healthcare," Manufacturing & Service Operations Management, INFORMS, vol. 22(4), pages 669-682, July.
  72. Bradley R. Staats & Hengchen Dai & David Hofmann & Katherine L. Milkman, 2017. "Motivating Process Compliance Through Individual Electronic Monitoring: An Empirical Examination of Hand Hygiene in Healthcare," Management Science, INFORMS, vol. 63(5), pages 1563-1585, May.
  73. Elisa Calza & Micheline Goedhuys & Neda Trifković, 2019. "Drivers of productivity in Vietnamese SMEs: the role of management standards and innovation," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 28(1), pages 23-44, January.
  74. Jie Wu & Zefu Wu, 2019. "ISO certification and new product success in an emerging market," Asian Business & Management, Palgrave Macmillan, vol. 18(1), pages 51-71, February.
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