IDEAS home Printed from https://ideas.repec.org/p/zbw/glodps/1452.html
   My bibliography  Save this paper

Should I Train or Should I Go? Human Resources, Human Capital, Turnover and Service Quality

Author

Listed:
  • Georgiadis, Andreas
  • Kornelakis, Andreas

Abstract

Extant literature documents a relationship between human resource management (HRM) practices and performance, but the mechanisms underlying this relationship are still not well understood. We develop a theoretical framework of the HRM-performance relationship fusing an employment systems approach with human capital theory and articulating the mechanisms and temporal pathways linking HRM bundles and service quality. We use a unique and large panel dataset from the English social care sector to test our framework. The results highlight the significant role of collective human capital and voluntary turnover in the dynamic relationship between bundles of HRM practices and service quality.

Suggested Citation

  • Georgiadis, Andreas & Kornelakis, Andreas, 2024. "Should I Train or Should I Go? Human Resources, Human Capital, Turnover and Service Quality," GLO Discussion Paper Series 1452, Global Labor Organization (GLO).
    • Handle: RePEc:zbw:glodps:1452
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/299788/1/GLO-DP-1452.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Gary S. Becker, 1962. "Investment in Human Capital: A Theoretical Analysis," NBER Chapters, in: Investment in Human Beings, pages 9-49, National Bureau of Economic Research, Inc.
    2. Jeffrey M Wooldridge, 2010. "Econometric Analysis of Cross Section and Panel Data," MIT Press Books, The MIT Press, edition 2, volume 1, number 0262232588, December.
    3. Joshua D. Angrist & Jörn-Steffen Pischke, 2009. "Mostly Harmless Econometrics: An Empiricist's Companion," Economics Books, Princeton University Press, edition 1, number 8769.
    4. Giulia Giupponi & Stephen Machin, 2018. "Changing the structure of minimum wages: firm adjustment and wage spillovers," CEP Discussion Papers dp1533, Centre for Economic Performance, LSE.
    5. John Forth & Alex Bryson, 2019. "Management practices and SME performance," Scottish Journal of Political Economy, Scottish Economic Society, vol. 66(4), pages 527-558, September.
    6. Harvie Ramsay & Dora Scholarios & Bill Harley, 2000. "Employees and High‐Performance Work Systems: Testing inside the Black Box," British Journal of Industrial Relations, London School of Economics, vol. 38(4), pages 501-531, December.
    7. Kaifeng Jiang & Riki Takeuchi & David P. Lepak, 2013. "Where do We Go From Here? New Perspectives on the Black Box in Strategic Human Resource Management Research," Journal of Management Studies, Wiley Blackwell, vol. 50(8), pages 1448-1480, December.
    8. Nick Bloom & John Van Reenen, 2006. "Management Practices, Work--L ife Balance, and Productivity: A Review of Some Recent Evidence," Oxford Review of Economic Policy, Oxford University Press and Oxford Review of Economic Policy Limited, vol. 22(4), pages 457-482, Winter.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Christoph Riedl & Eric Bogert, 2024. "Effects of AI Feedback on Learning, the Skill Gap, and Intellectual Diversity," Papers 2409.18660, arXiv.org.
    2. Oliver Morrissey & Susan Namirembe Kavuma & Richard Upward, 2015. "Private returns to education for wage-employees and the self-employed in Uganda," WIDER Working Paper Series 021, World Institute for Development Economic Research (UNU-WIDER).
    3. Francisco M. P. Mugizi, 2022. "Stronger together? Shocks, educational investment, and self-help groups in Tanzania," Journal of Social and Economic Development, Springer;Institute for Social and Economic Change, vol. 24(2), pages 511-548, December.
    4. Susan Namirembe Kavuma & Oliver Morrissey & Richard Upward, 2015. "Private Returns to Education for Wage-employees and the Self-employed in Uganda," WIDER Working Paper Series wp-2015-021, World Institute for Development Economic Research (UNU-WIDER).
    5. Peppel-Srebrny, Jemima, 2021. "Not all government budget deficits are created equal: Evidence from advanced economies' sovereign bond markets," Journal of International Money and Finance, Elsevier, vol. 118(C).
    6. Shvartsman, Elena & Beckmann, Michael, 2015. "Stressed by your job: What is the role of personnel policy?," Working papers 2015/15, Faculty of Business and Economics - University of Basel.
    7. Arne Henningsen & Guy Low & David Wuepper & Tobias Dalhaus & Hugo Storm & Dagim Belay & Stefan Hirsch, 2024. "Estimating Causal Effects with Observational Data: Guidelines for Agricultural and Applied Economists," IFRO Working Paper 2024/03, University of Copenhagen, Department of Food and Resource Economics.
    8. Meyer, Sophie-Charlotte, 2016. "Maternal employment and childhood overweight in Germany," Economics & Human Biology, Elsevier, vol. 23(C), pages 84-102.
    9. Chang, Hung-Hao & Lee, Brian & Hsieh, Yi-Ting, 2021. "Participation in afforestation programs and the distribution of forest farm income," Forest Policy and Economics, Elsevier, vol. 129(C).
    10. Charlotte Fabri & Sam Vermeulen & Steven Van Passel & Sergei Schaub, 2024. "Crop diversification and the effect of weather shocks on Italian farmers' income and income risk," Journal of Agricultural Economics, Wiley Blackwell, vol. 75(3), pages 955-980, September.
    11. Czarnitzki, Dirk & Doherr, Thorsten & Hussinger, Katrin & Schliessler, Paula & Toole, Andrew A., 2016. "Knowledge Creates Markets: The influence of entrepreneurial support and patent rights on academic entrepreneurship," European Economic Review, Elsevier, vol. 86(C), pages 131-146.
    12. Bakx, Pieter & Wouterse, Bram & van Doorslaer, Eddy & Wong, Albert, 2020. "Better off at home? Effects of nursing home eligibility on costs, hospitalizations and survival," Journal of Health Economics, Elsevier, vol. 73(C).
    13. Dennis Shen & Peng Ding & Jasjeet Sekhon & Bin Yu, 2022. "Same Root Different Leaves: Time Series and Cross-Sectional Methods in Panel Data," Papers 2207.14481, arXiv.org, revised Oct 2022.
    14. Manuela Jr., Wilfred S. & Friesen, Mark, 2025. "Determinants of car parking revenues: An econometric analysis of large European airports," Journal of Air Transport Management, Elsevier, vol. 122(C).
    15. Ellis, Jimmy R. & Gershenson, Seth, 2016. "LATE for the Meeting: Gender, Peer Advising, and College Success," IZA Discussion Papers 9956, Institute of Labor Economics (IZA).
    16. Fatica, Serena, 2009. "Taxation and the quality of institutions: asymmetric effects on FDI," MPRA Paper 24179, University Library of Munich, Germany, revised Jun 2010.
    17. Kaiyatsa, Stevier & Jumbe, Charles & Ricker-Gilbert, Jacob, "undated". "Supply-side Crowding-out and Crowding-in Effects of Malawi’s Farm Input Subsidy Program on Private-sector Input Marketing: A Quasi-experimental Field Study," 2017 Annual Meeting, July 30-August 1, Chicago, Illinois 258135, Agricultural and Applied Economics Association.
    18. Natalia Bermudez-Barrezueta & Bart Cockx & Gert Bijnens, 2025. "The Impact of Short-Time Work during the Great Recession," LIDAM Discussion Papers IRES 2025014, Université catholique de Louvain, Institut de Recherches Economiques et Sociales (IRES).
    19. Cristian Mardones & Pablo Herreros, 2023. "Ex post evaluation of voluntary environmental policies on the energy intensity in Chilean firms," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(9), pages 9111-9136, September.
    20. Sedova, Barbora & Kalkuhl, Matthias, 2020. "Who are the climate migrants and where do they go? Evidence from rural India," World Development, Elsevier, vol. 129(C).

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • J63 - Labor and Demographic Economics - - Mobility, Unemployment, Vacancies, and Immigrant Workers - - - Turnover; Vacancies; Layoffs
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:glodps:1452. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: https://edirc.repec.org/data/glabode.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.