Measuring traveler involvement in urban public transport services: The case of Kaohsiung
The city of Kaohsiung has been urgently reducing its rates of ownership and usage of privately owned motor vehicles. The most important strategy undertaken thus far has been to build mass rapid transit systems. This study aims to apply the Involvement Theory to construct an inventory to measure level of travelers' involvement in public transport services. The results indicate that the number of low involvement travelers is the critical factor that determines whether the new public transport system can effectively operate. They also provide authorities with precise marketing strategies targeting different groups in order to allow the new public transport systems to sufficiently meet public needs.
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Volume (Year): 17 (2010)
Issue (Month): 6 (November)
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References listed on IDEAS
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- Russell-Bennett, Rebekah & McColl-Kennedy, Janet R. & Coote, Leonard V., 2007. "Involvement, satisfaction, and brand loyalty in a small business services setting," Journal of Business Research, Elsevier, vol. 60(12), pages 1253-1260, December.
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- Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer, vol. 16(3), pages 297-334, September.
- Mackett, Roger L. & Edwards, Marion, 1998. "The impact of new urban public transport systems: will the expectations be met?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 32(4), pages 231-245, May.
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