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Consumer Involvement in Services: A Replication and Extension

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  • Gabbott, Mark
  • Hogg, Gillian

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  • Gabbott, Mark & Hogg, Gillian, 1999. "Consumer Involvement in Services: A Replication and Extension," Journal of Business Research, Elsevier, vol. 46(2), pages 159-166, October.
    • Handle: RePEc:eee:jbrese:v:46:y:1999:i:2:p:159-166
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    References listed on IDEAS

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    1. Celsi, Richard L & Olson, Jerry C, 1988. "The Role of Involvement in Attention and Comprehension Processes," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 15(2), pages 210-224, September.
    2. Jean-Noël Kapferer & Gilles Laurent, 1985. "Measuring consumer involvement profiles," Post-Print hal-00786781, HAL.
    3. Mittal, Banwari & Lee, Myung-Soo, 1989. "A causal model of consumer involvement," Journal of Economic Psychology, Elsevier, vol. 10(3), pages 363-389, November.
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    Cited by:

    1. Fozia Malik & Omer Malik, 2012. "Determinants of Brand Loyalty in Health Sector of Pakistan," Information Management and Business Review, AMH International, vol. 4(9), pages 477-486.
    2. Babakus, Emin & Yavas, Ugur, 2008. "Does customer sex influence the relationship between perceived quality and share of wallet?," Journal of Business Research, Elsevier, vol. 61(9), pages 974-981, September.
    3. Hung Wei, Chien & Yuan Kao, Chen, 2010. "Measuring traveler involvement in urban public transport services: The case of Kaohsiung," Transport Policy, Elsevier, vol. 17(6), pages 444-453, November.
    4. Jingxiao Zhang & Haiyan Xie & Klaus Schmidt & Hui Li, 2015. "A New Systematic Approach to Vulnerability Assessment of Innovation Capability of Construction Enterprises," Sustainability, MDPI, vol. 8(1), pages 1-25, December.
    5. Rundle-Thiele, Sharyn & Paladino, Angela & Apostol Jr., Sergio Antonio G., 2008. "Lessons learned from renewable electricity marketing attempts: A case study," Business Horizons, Elsevier, vol. 51(3), pages 181-190.
    6. repec:jtr:journl:v:9:y:2014:i:1:p:28-64 is not listed on IDEAS
    7. Krishnamurthy, Anup & Kumar, S. Ramesh, 2018. "Electronic word-of-mouth and the brand image: Exploring the moderating role of involvement through a consumer expectations lens," Journal of Retailing and Consumer Services, Elsevier, vol. 43(C), pages 149-156.
    8. Isaacson, Jeffrey Ian & Jordaan, Yolanda & van Heerden, Gené, 2018. "The relationship between individual-level culture and consumer decision-making styles through consumer involvement," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 112-120.
    9. Ashley, Christy & Noble, Stephanie M. & Donthu, Naveen & Lemon, Katherine N., 2011. "Why customers won't relate: Obstacles to relationship marketing engagement," Journal of Business Research, Elsevier, vol. 64(7), pages 749-756, July.

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