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Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation

Citations

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Cited by:

  1. Xin Zhang & Jiaming Liu & He Zhu & Zongcai Huang & Shuying Zhang & Ping Li, 2021. "A Comparative Study of Customer Perceptions of Urban and Rural Bed and Breakfasts in Beijing: An Analysis of Online Reviews," Sustainability, MDPI, vol. 13(20), pages 1-15, October.
  2. Xiangzhi Huang & Xuekai Cen & Ming Cai & Rui Zhou, 2022. "A Framework to Analyze Function Domains of Autonomous Transportation Systems Based on Text Analysis," Mathematics, MDPI, vol. 11(1), pages 1-19, December.
  3. Martin-Domingo, Luis & Martín, Juan Carlos & Mandsberg, Glen, 2019. "Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)," Journal of Air Transport Management, Elsevier, vol. 78(C), pages 106-115.
  4. Zhen Zhong & Yiming Zhang & Jian Zhang & Mingming Su, 2025. "How information and communication technologies contribute to rural tourism resilience: evidence from China," Electronic Commerce Research, Springer, vol. 25(6), pages 4559-4594, December.
  5. Abdullah Akgün & Beykan Çizel & Edina Ajanovic, 2022. "Mining excursion tourist profile through classification algorithms," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(4), pages 2567-2588, August.
  6. Wang, Binni & Wang, Pong & Tu, Yiliu, 2021. "Customer satisfaction service match and service quality-based blockchain cloud manufacturing," International Journal of Production Economics, Elsevier, vol. 240(C).
  7. Tian, Chao & Tu, Kai & Sui, Haiqing & Sun, Qi, 2024. "Value co-creation in shared mobility: The case of carpooling in China," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
  8. Enrique Bigne & Carla Ruiz & Carmen Perez-Cabañero & Antonio Cuenca, 2023. "Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 281-314, March.
  9. Yucheng Zhang & Zhiling Wang & Lin Xiao & Lijun Wang & Pei Huang, 2023. "Discovering the evolution of online reviews: A bibliometric review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-22, December.
  10. Zhen He & Lu Zheng & Shuguang He, 2023. "A novel approach for product competitive analysis based on online reviews," Electronic Commerce Research, Springer, vol. 23(4), pages 2259-2290, December.
  11. Yuan Yuan & Tianhui You & Tian’ai Xu & Xun Yu, 2022. "Customer-Oriented Strategic Planning for Hotel Competitiveness Improvement Based on Online Reviews," Sustainability, MDPI, vol. 14(22), pages 1-30, November.
  12. Miguel Ángel Ríos-Martín & José Antonio Folgado-Fernández & Pedro R. Palos-Sánchez & Paula Castejón-Jiménez, 2019. "The Impact of the Environmental Quality of Online Feedback and Satisfaction When Exploring the Critical Factors for Luxury Hotels," Sustainability, MDPI, vol. 12(1), pages 1-24, December.
  13. Barakat, H. & Yeniterzi, R. & Martín-Domingo, L., 2021. "Applying deep learning models to twitter data to detect airport service quality," Journal of Air Transport Management, Elsevier, vol. 91(C).
  14. Eunhye Park & Sung-Bum Kim, 2025. "Glocalization and the Korean Wave: How Online Reviews Reflect Customer Satisfaction in U.S. Korean Restaurants," SAGE Open, , vol. 15(4), pages 21582440251, October.
  15. Kumar, Anand & Bala, Pradip Kumar & Chakraborty, Shibashish & Behera, Rajat Kumar, 2024. "Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  16. Kinra, Aseem & Beheshti-Kashi, Samaneh & Buch, Rasmus & Nielsen, Thomas Alexander Sick & Pereira, Francisco, 2020. "Examining the potential of textual big data analytics for public policy decision-making: A case study with driverless cars in Denmark," Transport Policy, Elsevier, vol. 98(C), pages 68-78.
  17. Woohyuk Kim & Sung-Bum Kim & Eunhye Park, 2021. "Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content," Sustainability, MDPI, vol. 13(22), pages 1-16, November.
  18. Susan (Sixue) Jia, 2021. "Analyzing Restaurant Customers’ Evolution of Dining Patterns and Satisfaction during COVID-19 for Sustainable Business Insights," Sustainability, MDPI, vol. 13(9), pages 1-15, April.
  19. Zigong Cai & Lunhai Liang, 2024. "To commit or not? The impact of online reviews on retailers' price commitment strategy in competing supply chains," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 45(6), pages 3747-3760, September.
  20. Junegak Joung & Ki-Hun Kim & Kwangsoo Kim, 2021. "Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective," SAGE Open, , vol. 11(1), pages 21582440209, January.
  21. Mehmet Ali Köseoglu, 2020. "Identifying the intellectual structure of fields: introduction of the MAK approach," Scientometrics, Springer;Akadémiai Kiadó, vol. 125(3), pages 2169-2197, December.
  22. Eunhye Park & Junehee Kwon & Bongsug (Kevin) Chae & Sung-Bum Kim, 2021. "What Are the Salient and Memorable Green-Restaurant Attributes? Capturing Customer Perceptions From User-Generated Content," SAGE Open, , vol. 11(3), pages 21582440211, July.
  23. M. Narciso, 2022. "The Unreliability of Online Review Mechanisms," Journal of Consumer Policy, Springer, vol. 45(3), pages 349-368, September.
  24. Anu Gupta Aggarwal & Sanchita Aggarwal & Vinita Jindal, 2025. "Ranking of hotels using customer reviews: an LDA—picture fuzzy TOPSIS approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 16(5), pages 1885-1898, May.
  25. Pengxia Zhang & Mingzheng Liu & Dandan Li & Yue Dong, 2021. "The Audience’s Perspective: Decline of Mythical Elements in Films," SAGE Open, , vol. 11(3), pages 21582440211, August.
  26. Gül Yazıcı & Tuğçe Ozansoy Çadırcı, 2024. "Creating meaningful insights from customer reviews: a methodological comparison of topic modeling algorithms and their use in marketing research," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(4), pages 865-887, December.
  27. Zeyu Chen & Stephanie Hui-Wen Chuah & Kandappan Balasubramanian, 2025. "Be Smart, but Not Humanless? Prioritizing the Improvement of Service Attributes in Smart Hotels Based on an Online Reviews-Driven Method," Sustainability, MDPI, vol. 17(9), pages 1-22, April.
  28. Jun Shao & Qinlin Ying & Shujin Shu & Alastair M. Morrison & Elizabeth Booth, 2019. "Museum Tourism 2.0: Experiences and Satisfaction with Shopping at the National Gallery in London," Sustainability, MDPI, vol. 11(24), pages 1-16, December.
  29. Marios Kokkodis & Theodoros Lappas, 2020. "Your Hometown Matters: Popularity-Difference Bias in Online Reputation Platforms," Information Systems Research, INFORMS, vol. 31(2), pages 412-430, June.
  30. Inés Küster & Natalia Vila, 2024. "A netnographic study to understand the determinants of experiential tourism destinations," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
  31. Sunyoung Hlee & Hanna Lee & Chulmo Koo, 2018. "Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model," Sustainability, MDPI, vol. 10(4), pages 1-27, April.
  32. repec:osf:socarx:pc3za_v1 is not listed on IDEAS
  33. Mengqiang Pan & Nao Li & Xiankai Huang, 2022. "Asymmetrical impact of service attribute performance on consumer satisfaction: an asymmetric impact-attention-performance analysis," Information Technology & Tourism, Springer, vol. 24(2), pages 221-243, June.
  34. Qingxin Meng & Keli Xiao & Dazhong Shen & Hengshu Zhu & Hui Xiong, 2022. "Fine-Grained Job Salary Benchmarking with a Nonparametric Dirichlet Process–Based Latent Factor Model," INFORMS Journal on Computing, INFORMS, vol. 34(5), pages 2443-2463, September.
  35. Adjei Peter Darko & Decui Liang & Yinrunjie Zhang & Agbodah Kobina, 2023. "Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments," Annals of Operations Research, Springer, vol. 325(1), pages 185-218, June.
  36. Ramón Barrera-Barrera, 2022. "Selecting the appropriate leading journal in Hospitality and Tourism research: a guide based on the topic-journal fit and the JCR impact factor," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(4), pages 1801-1823, April.
  37. Lee, Carmen Kar Hang & Tse, Ying Kei & Leung, Eric Ka Ho & Wang, Yichuan, 2024. "Causal recipes of customer loyalty in a sharing economy: Integrating social media analytics and fsQCA," Journal of Business Research, Elsevier, vol. 181(C).
  38. Ian Sutherland & Youngseok Sim & Seul Ki Lee & Jaemun Byun & Kiattipoom Kiatkawsin, 2020. "Topic Modeling of Online Accommodation Reviews via Latent Dirichlet Allocation," Sustainability, MDPI, vol. 12(5), pages 1-15, February.
  39. Xue Liu & Ning Zhang & Xiaoling Hao, 2025. "A Strategic model for service-oriented enterprises based on online reviews: the research of budget hotel chains in China," Information Technology and Management, Springer, vol. 26(3), pages 361-378, September.
  40. Xiangqi Zhao & Lixiang Gao & Zhe Huang, 2023. "Customer satisfaction evaluation for drugs: A research based on online reviews and PROMETHEE-Ⅱ method," PLOS ONE, Public Library of Science, vol. 18(6), pages 1-24, June.
  41. Xiaozhong Lyu & Cuiqing Jiang & Yong Ding & Zhao Wang & Yao Liu, 2019. "Sales Prediction by Integrating the Heat and Sentiments of Product Dimensions," Sustainability, MDPI, vol. 11(3), pages 1-18, February.
  42. Xiaobin Zhang & Jun Yu & Hak-Seon Kim, 2024. "Exploring Customers Experience and Satisfaction with Theme Hotels: A Cross-Cultural Analysis of Hotel Reviews," SAGE Open, , vol. 14(2), pages 21582440241, May.
  43. Ricardo Sellers-Rubio & Juan L Nicolau-Gonzálbez & Fernando Campayo-Sánchez & Seunghun Shin, 2025. "Enotourist satisfaction: A multidimensional approach," Tourism Economics, , vol. 31(6), pages 1187-1207, September.
  44. Choi, Hyunhong & Woo, JongRoul, 2022. "Investigating emerging hydrogen technology topics and comparing national level technological focus: Patent analysis using a structural topic model," Applied Energy, Elsevier, vol. 313(C).
  45. Wenzhi Cao & Xingen Yang & Yi Yang, 2023. "A Large-Scale Reviews-Driven Multi-Criteria Product Ranking Approach Based on User Credibility and Division Mechanism," Mathematics, MDPI, vol. 11(13), pages 1-19, July.
  46. Zajadacz Alina & Minkwitz Aleksandra, 2020. "Using Social Media Data to Plan for Tourism," Quaestiones Geographicae, Sciendo, vol. 39(3), pages 125-138, September.
  47. Daniel Stattkus & Lorena Göritz & Katharina-Maria Illgen & Jan Heinrich Beinke & Oliver Thomas, 2025. "Overcome the gender gap: analyzing massive open online courses through the lens of stereotype threat theory," Information Systems and e-Business Management, Springer, vol. 23(3), pages 673-716, September.
  48. Jimenez-Marquez, Jose Luis & Gonzalez-Carrasco, Israel & Lopez-Cuadrado, Jose Luis & Ruiz-Mezcua, Belen, 2019. "Towards a big data framework for analyzing social media content," International Journal of Information Management, Elsevier, vol. 44(C), pages 1-12.
  49. Rosa Maria Fanelli & Luca Romagnoli, 2020. "Customer Satisfaction with Farmhouse Facilities and Its Implications for the Promotion of Agritourism Resources in Italian Municipalities," Sustainability, MDPI, vol. 12(5), pages 1-21, February.
  50. Tong Yang & Yanzhong Dang & Jiangning Wu, 2025. "How to prioritize perceived quality attributes from consumers' perspective? Analysis through social media data," Electronic Commerce Research, Springer, vol. 25(1), pages 39-67, February.
  51. Tiantian Pang & Juan Liu & Li Han & Haiyan Liu & Dan Yan, 2025. "A Deep Learning-Based Analysis of Customer Concerns and Satisfaction: Enhancing Sustainable Practices in Luxury Hotels," Sustainability, MDPI, vol. 17(8), pages 1-23, April.
  52. Zhifeng Shen & Xirui Yang & Chunlu Liu & Junjie Li, 2021. "Assessment of Indoor Environmental Quality in Budget Hotels Using Text-Mining Method: Case Study of Top Five Brands in China," Sustainability, MDPI, vol. 13(8), pages 1-24, April.
  53. Jiacong Wu & Yu Wang & Ru Zhang & Jing Cai, 2018. "An Approach to Discovering Product/Service Improvement Priorities: Using Dynamic Importance-Performance Analysis," Sustainability, MDPI, vol. 10(10), pages 1-26, October.
  54. Meng, Yuebin & Park, Sangchul & Um, Geumchul, 2026. "How review sentiment influences ratings in Generative AI applications: Insights from VADER and LDA analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  55. Li-Chen Cheng & Hsin-Yi Huang & Yu-Wei Huang, 2025. "Multi-task Chinese aspect-based sentiment analysis framework for service improvement: a case study on BNB reviews," Electronic Commerce Research, Springer, vol. 25(6), pages 4765-4798, December.
  56. Zuo, Wenming & Bai, Weijing & Zhu, Wenfeng & He, Xinming & Qiu, Xinxin, 2022. "Changes in service quality of sharing accommodation: Evidence from airbnb," Technology in Society, Elsevier, vol. 71(C).
  57. Kiattipoom Kiatkawsin & Ian Sutherland & Jin-Young Kim, 2020. "A Comparative Automated Text Analysis of Airbnb Reviews in Hong Kong and Singapore Using Latent Dirichlet Allocation," Sustainability, MDPI, vol. 12(16), pages 1-17, August.
  58. Cui, Qinyu & Zhang, Yan & Ma, Haoran & Zhang, Kaihan & Peng, Jinhan & Chen, Zemu & Lin, Peiqun & Lin, Zhenhong, 2025. "How about electric vehicle? Sensing owners’ experiences and attitudes through online short video," Transport Policy, Elsevier, vol. 167(C), pages 1-15.
  59. Brian C. Britt, 2026. "Interrater reliability for Dirichlet, compositional, and Euclidean data," Quality & Quantity: International Journal of Methodology, Springer, vol. 60(2), pages 6549-6576, April.
  60. Federico Barravecchia & Luca Mastrogiacomo & Fiorenzo Franceschini, 2020. "Categorizing Quality Determinants in Mining User-Generated Contents," Sustainability, MDPI, vol. 12(23), pages 1-11, November.
  61. Nirmal, Deepak Datta & Gumte, Kapil & Sohal, Amrik S., 2025. "Riding towards sustainable development in Industry 4.0: Learnings from a case of the bicycle manufacturing company," Technological Forecasting and Social Change, Elsevier, vol. 212(C).
  62. Tahereh Dehdarirad & Kalle Karlsson, 2021. "News media attention in Climate Action: latent topics and open access," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(9), pages 8109-8128, September.
  63. Ahani, Ali & Nilashi, Mehrbakhsh & Yadegaridehkordi, Elaheh & Sanzogni, Louis & Tarik, A. Rashid & Knox, Kathy & Samad, Sarminah & Ibrahim, Othman, 2019. "Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 331-343.
  64. Shuhua Yin & Chengzhou Fu & Guangquan Dai, 2023. "Exploring the Festival Attendees’ Experiences on Social Media: A Study on the Guangzhou International Light Festival," SAGE Open, , vol. 13(1), pages 21582440221, January.
  65. Shuyue Huang & Lena Jingen Liang & Hwansuk Chris Choi, 2022. "How We Failed in Context: A Text-Mining Approach to Understanding Hotel Service Failures," Sustainability, MDPI, vol. 14(5), pages 1-18, February.
  66. Lucini, Filipe R. & Tonetto, Leandro M. & Fogliatto, Flavio S. & Anzanello, Michel J., 2020. "Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews," Journal of Air Transport Management, Elsevier, vol. 83(C).
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  68. Nguyen The Hien & Yen-Lun Su & Raksmey Sann & Le Thi Phuong Thanh, 2022. "Analysis of Online Customer Complaint Behavior in Vietnam’s Hotel Industry," Sustainability, MDPI, vol. 14(7), pages 1-15, March.
  69. Clérito Kaveski Peres & Edson Pacheco Paladini, 2022. "Quality Attributes of Hotel Services in Brazil and the Impacts of COVID-19 on Users’ Perception," Sustainability, MDPI, vol. 14(6), pages 1-15, March.
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  74. Ziye Shang & Jian Ming Luo, 2022. "Topic Modeling for Hiking Trail Online Reviews: Analysis of the Mutianyu Great Wall," Sustainability, MDPI, vol. 14(6), pages 1-16, March.
  75. Morris, J., 2023. "The Impact of Qualitative Reviews on Racial Statistical Discrimination: Evidence from Airbnb," Cambridge Working Papers in Economics 2331, Faculty of Economics, University of Cambridge.
  76. Li, Munan & Wang, Wenshu & Zhou, Keyu, 2021. "Exploring the technology emergence related to artificial intelligence: A perspective of coupling analyses," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
  77. Weiwei Liu & Jianwei Yan & Xiang Sun & Ruiqi Song, 2025. "Research on “Identification–Cognition–Perception” of the Pedestrian Spaces Around Subway Stations near Popular Tourist Attractions from the Tourists’ Perspective: A Case Study of Tianjin," Land, MDPI, vol. 14(1), pages 1-28, January.
  78. Deborah Agostino & Marco Brambilla & Silvio Pavanetto & Paola Riva, 2021. "The Contribution of Online Reviews for Quality Evaluation of Cultural Tourism Offers: The Experience of Italian Museums," Sustainability, MDPI, vol. 13(23), pages 1-20, December.
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  92. Young Joon Park & Jaewoo Joo & Charin Polpanumas & Yeujun Yoon, 2021. "“Worse Than What I Read?” The External Effect of Review Ratings on the Online Review Generation Process: An Empirical Analysis of Multiple Product Categories Using Amazon.com Review Data," Sustainability, MDPI, vol. 13(19), pages 1-22, September.
  93. Shashank, Salabh & Behera, Rajat Kumar, 2024. "Factors influencing recommendations for women's clothing satisfaction: A latent dirichlet allocation approach using online reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
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  98. Imran Ali & Devika Kannan, 2022. "Mapping research on healthcare operations and supply chain management: a topic modelling-based literature review," Annals of Operations Research, Springer, vol. 315(1), pages 29-55, August.
  99. Nilashi, Mehrbakhsh & Abumalloh, Rabab Ali & Minaei-Bidgoli, Behrouz & Abdu Zogaan, Waleed & Alhargan, Ashwaq & Mohd, Saidatulakmal & Syed Azhar, Sharifah Nurlaili Farhana & Asadi, Shahla & Samad, Sar, 2022. "Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
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  106. Nan Yang & Nikolaos Korfiatis & Dimitris Zissis & Konstantina Spanaki, 2024. "Incorporating topic membership in review rating prediction from unstructured data: a gradient boosting approach," Annals of Operations Research, Springer, vol. 339(1), pages 631-662, August.
  107. Huiyun Zhu & Kecheng Liu, 2021. "Temporal, Spatial, and Socioeconomic Dynamics in Social Media Thematic Emphases during Typhoon Mangkhut," Sustainability, MDPI, vol. 13(13), pages 1-17, July.
  108. Denis Bulygin & Ilya Musabirov, 2020. "How People Reflect On The Usage Of Cosmetic Virtual Goods: A Structural Topic Modeling Analysis Of R/Dota2 Discussions," HSE Working papers WP BRP 60/MAN/2020, National Research University Higher School of Economics.
  109. Llorens-Marin Miguel & Hernandez Adolfo & Puelles-Gallo Maria, 2025. "Decoding hotel reviewers: Insights from a decision tree analysis," Management & Marketing, Sciendo, vol. 20(2), pages 81-92.
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  111. Nilashi, Mehrbakhsh & Ahmadi, Hossein & Arji, Goli & Alsalem, Khalaf Okab & Samad, Sarminah & Ghabban, Fahad & Alzahrani, Ahmed Omar & Ahani, Ali & Alarood, Ala Abdulsalam, 2021. "Big social data and customer decision making in vegetarian restaurants: A combined machine learning method," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  112. Verma, Sanjeev & Yadav, Neha, 2021. "Past, Present, and Future of Electronic Word of Mouth (EWOM)," Journal of Interactive Marketing, Elsevier, vol. 53(C), pages 111-128.
  113. Liu, Xiao & Li, Ming-Yang & Yuan, Duo-Ning, 2026. "Analyzing consumer satisfaction using Interpretive Structural Modeling driven by online reviews: An integrated approach," Journal of Business Research, Elsevier, vol. 205(C).
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