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Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation

Citations

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Cited by:

  1. Nguyen The Hien & Yen-Lun Su & Raksmey Sann & Le Thi Phuong Thanh, 2022. "Analysis of Online Customer Complaint Behavior in Vietnam’s Hotel Industry," Sustainability, MDPI, vol. 14(7), pages 1-15, March.
  2. Xin Zhang & Jiaming Liu & He Zhu & Zongcai Huang & Shuying Zhang & Ping Li, 2021. "A Comparative Study of Customer Perceptions of Urban and Rural Bed and Breakfasts in Beijing: An Analysis of Online Reviews," Sustainability, MDPI, vol. 13(20), pages 1-15, October.
  3. Alzate, Miriam & Vidaurreta-Apesteguia, Paula & Morales-Garzón, Andrea & Gutiérrez-Batista, Karel, 2026. "Forecasting user perceptions of mHealth apps: AI-driven insights from large-scale user-generated content," Technological Forecasting and Social Change, Elsevier, vol. 223(C).
  4. Inés Küster & Natalia Vila, 2024. "A netnographic study to understand the determinants of experiential tourism destinations," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
  5. Clérito Kaveski Peres & Edson Pacheco Paladini, 2022. "Quality Attributes of Hotel Services in Brazil and the Impacts of COVID-19 on Users’ Perception," Sustainability, MDPI, vol. 14(6), pages 1-15, March.
  6. Sunyoung Hlee & Hanna Lee & Chulmo Koo, 2018. "Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model," Sustainability, MDPI, vol. 10(4), pages 1-27, April.
  7. Seungju Nam & Hyun Cheol Lee, 2019. "A Text Analytics-Based Importance Performance Analysis and Its Application to Airline Service," Sustainability, MDPI, vol. 11(21), pages 1-24, November.
  8. Xiangzhi Huang & Xuekai Cen & Ming Cai & Rui Zhou, 2022. "A Framework to Analyze Function Domains of Autonomous Transportation Systems Based on Text Analysis," Mathematics, MDPI, vol. 11(1), pages 1-19, December.
  9. Frances Xinhua Wang & Chris Anderson, 2023. "How Firm Strategies Affect Consumer Biases in Online Reviews," Service Science, INFORMS, vol. 15(3), pages 172-187, September.
  10. Martin-Domingo, Luis & Martín, Juan Carlos & Mandsberg, Glen, 2019. "Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)," Journal of Air Transport Management, Elsevier, vol. 78(C), pages 106-115.
  11. Feifei Wang & Yang Yang & Geoffrey K. F. Tso & Yang Li, 2019. "Analysis of launch strategy in cross-border e-Commerce market via topic modeling of consumer reviews," Electronic Commerce Research, Springer, vol. 19(4), pages 863-884, December.
  12. Zhen Zhong & Yiming Zhang & Jian Zhang & Mingming Su, 2025. "How information and communication technologies contribute to rural tourism resilience: evidence from China," Electronic Commerce Research, Springer, vol. 25(6), pages 4559-4594, December.
  13. Mohamed M. Mostafa, 2023. "A one-hundred-year structural topic modeling analysis of the knowledge structure of international management research," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(4), pages 3905-3935, August.
  14. Rongqin Liu & Yun Zhang & Chuan Luo & Shangyu Tan & Yunqu Gong, 2024. "Review content type and hotel review helpfulness: direct and moderating effects," Information Technology and Management, Springer, vol. 25(4), pages 383-406, December.
  15. Nan Yang & Nikolaos Korfiatis & Dimitris Zissis & Konstantina Spanaki, 2024. "Incorporating topic membership in review rating prediction from unstructured data: a gradient boosting approach," Annals of Operations Research, Springer, vol. 339(1), pages 631-662, August.
  16. Huiyun Zhu & Kecheng Liu, 2021. "Temporal, Spatial, and Socioeconomic Dynamics in Social Media Thematic Emphases during Typhoon Mangkhut," Sustainability, MDPI, vol. 13(13), pages 1-17, July.
  17. Abdullah Akgün & Beykan Çizel & Edina Ajanovic, 2022. "Mining excursion tourist profile through classification algorithms," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(4), pages 2567-2588, August.
  18. repec:osf:socarx:pc3za_v1 is not listed on IDEAS
  19. Denis Bulygin & Ilya Musabirov, 2020. "How People Reflect On The Usage Of Cosmetic Virtual Goods: A Structural Topic Modeling Analysis Of R/Dota2 Discussions," HSE Working papers WP BRP 60/MAN/2020, National Research University Higher School of Economics.
  20. Llorens-Marin Miguel & Hernandez Adolfo & Puelles-Gallo Maria, 2025. "Decoding hotel reviewers: Insights from a decision tree analysis," Management & Marketing, Sciendo, vol. 20(2), pages 81-92.
  21. Eunhye Park & Junehee Kwon & Sung-Bum Kim, 2021. "Green Marketing Strategies on Online Platforms: A Mixed Approach of Experiment Design and Topic Modeling," Sustainability, MDPI, vol. 13(8), pages 1-17, April.
  22. Mengqiang Pan & Nao Li & Xiankai Huang, 2022. "Asymmetrical impact of service attribute performance on consumer satisfaction: an asymmetric impact-attention-performance analysis," Information Technology & Tourism, Springer, vol. 24(2), pages 221-243, June.
  23. Qingxin Meng & Keli Xiao & Dazhong Shen & Hengshu Zhu & Hui Xiong, 2022. "Fine-Grained Job Salary Benchmarking with a Nonparametric Dirichlet Process–Based Latent Factor Model," INFORMS Journal on Computing, INFORMS, vol. 34(5), pages 2443-2463, September.
  24. Gang Ren & Taeho Hong, 2017. "Investigating Online Destination Images Using a Topic-Based Sentiment Analysis Approach," Sustainability, MDPI, vol. 9(10), pages 1-18, September.
  25. Ziye Shang & Jian Ming Luo, 2022. "Topic Modeling for Hiking Trail Online Reviews: Analysis of the Mutianyu Great Wall," Sustainability, MDPI, vol. 14(6), pages 1-16, March.
  26. Wang, Binni & Wang, Pong & Tu, Yiliu, 2021. "Customer satisfaction service match and service quality-based blockchain cloud manufacturing," International Journal of Production Economics, Elsevier, vol. 240(C).
  27. Nilashi, Mehrbakhsh & Ahmadi, Hossein & Arji, Goli & Alsalem, Khalaf Okab & Samad, Sarminah & Ghabban, Fahad & Alzahrani, Ahmed Omar & Ahani, Ali & Alarood, Ala Abdulsalam, 2021. "Big social data and customer decision making in vegetarian restaurants: A combined machine learning method," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  28. Adjei Peter Darko & Decui Liang & Yinrunjie Zhang & Agbodah Kobina, 2023. "Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments," Annals of Operations Research, Springer, vol. 325(1), pages 185-218, June.
  29. Verma, Sanjeev & Yadav, Neha, 2021. "Past, Present, and Future of Electronic Word of Mouth (EWOM)," Journal of Interactive Marketing, Elsevier, vol. 53(C), pages 111-128.
  30. Ramón Barrera-Barrera, 2022. "Selecting the appropriate leading journal in Hospitality and Tourism research: a guide based on the topic-journal fit and the JCR impact factor," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(4), pages 1801-1823, April.
  31. Morris, J., 2023. "The Impact of Qualitative Reviews on Racial Statistical Discrimination: Evidence from Airbnb," Cambridge Working Papers in Economics 2331, Faculty of Economics, University of Cambridge.
  32. Li, Munan & Wang, Wenshu & Zhou, Keyu, 2021. "Exploring the technology emergence related to artificial intelligence: A perspective of coupling analyses," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
  33. Liu, Xiao & Li, Ming-Yang & Yuan, Duo-Ning, 2026. "Analyzing consumer satisfaction using Interpretive Structural Modeling driven by online reviews: An integrated approach," Journal of Business Research, Elsevier, vol. 205(C).
  34. Tian, Chao & Tu, Kai & Sui, Haiqing & Sun, Qi, 2024. "Value co-creation in shared mobility: The case of carpooling in China," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
  35. Lee, Carmen Kar Hang & Tse, Ying Kei & Leung, Eric Ka Ho & Wang, Yichuan, 2024. "Causal recipes of customer loyalty in a sharing economy: Integrating social media analytics and fsQCA," Journal of Business Research, Elsevier, vol. 181(C).
  36. Weiwei Liu & Jianwei Yan & Xiang Sun & Ruiqi Song, 2025. "Research on “Identification–Cognition–Perception” of the Pedestrian Spaces Around Subway Stations near Popular Tourist Attractions from the Tourists’ Perspective: A Case Study of Tianjin," Land, MDPI, vol. 14(1), pages 1-28, January.
  37. Ian Sutherland & Youngseok Sim & Seul Ki Lee & Jaemun Byun & Kiattipoom Kiatkawsin, 2020. "Topic Modeling of Online Accommodation Reviews via Latent Dirichlet Allocation," Sustainability, MDPI, vol. 12(5), pages 1-15, February.
  38. Deborah Agostino & Marco Brambilla & Silvio Pavanetto & Paola Riva, 2021. "The Contribution of Online Reviews for Quality Evaluation of Cultural Tourism Offers: The Experience of Italian Museums," Sustainability, MDPI, vol. 13(23), pages 1-20, December.
  39. Ian Sutherland & Kiattipoom Kiatkawsin, 2020. "Determinants of Guest Experience in Airbnb: A Topic Modeling Approach Using LDA," Sustainability, MDPI, vol. 12(8), pages 1-16, April.
  40. Xue Liu & Ning Zhang & Xiaoling Hao, 2025. "A Strategic model for service-oriented enterprises based on online reviews: the research of budget hotel chains in China," Information Technology and Management, Springer, vol. 26(3), pages 361-378, September.
  41. Yang Song & Jessica Fernandez & Tong Wang, 2020. "Understanding Perceived Site Qualities and Experiences of Urban Public Spaces: A Case Study of Social Media Reviews in Bryant Park, New York City," Sustainability, MDPI, vol. 12(19), pages 1-15, September.
  42. Xiangqi Zhao & Lixiang Gao & Zhe Huang, 2023. "Customer satisfaction evaluation for drugs: A research based on online reviews and PROMETHEE-Ⅱ method," PLOS ONE, Public Library of Science, vol. 18(6), pages 1-24, June.
  43. Zhang, Min & Sun, Lin & Wang, G. Alan & Li, Yuzhuo & He, Shuguang, 2022. "Using neutral sentiment reviews to improve customer requirement identification and product design strategies," International Journal of Production Economics, Elsevier, vol. 254(C).
  44. Anna Kuikka & Heli Hallikainen & Sasu Tuominen & Tommi Laukkanen, 2025. "What drives customer loyalty in a pandemic? Semantic analysis of grocery retailers," Electronic Commerce Research, Springer, vol. 25(3), pages 2205-2240, June.
  45. Enrique Bigne & Carla Ruiz & Carmen Perez-Cabañero & Antonio Cuenca, 2023. "Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 281-314, March.
  46. Yucheng Zhang & Zhiling Wang & Lin Xiao & Lijun Wang & Pei Huang, 2023. "Discovering the evolution of online reviews: A bibliometric review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-22, December.
  47. Vamsi Vallurupalli & Indranil Bose, 2020. "Exploring thematic composition of online reviews: A topic modeling approach," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(4), pages 791-804, December.
  48. Han, Chunjia & Yang, Mu, 2021. "Revealing Airbnb user concerns on different room types," Annals of Tourism Research, Elsevier, vol. 89(C).
  49. Xiaozhong Lyu & Cuiqing Jiang & Yong Ding & Zhao Wang & Yao Liu, 2019. "Sales Prediction by Integrating the Heat and Sentiments of Product Dimensions," Sustainability, MDPI, vol. 11(3), pages 1-18, February.
  50. Yuanjian Du & Meng Zhang & Mobing Cai & Kyungjin Park, 2024. "Construction of Product Appearance Kansei Evaluation Model Based on Online Reviews and FAHP: A Case Study of Household Portable Air Conditioners," Sustainability, MDPI, vol. 16(8), pages 1-21, April.
  51. Kolomoyets, Yuliya & Dickinger, Astrid, 2023. "Understanding value perceptions and propositions: A machine learning approach," Journal of Business Research, Elsevier, vol. 154(C).
  52. Rowe, Francisco & Mahony, Michael & Graells-Garrido, Eduardo & Rango, Marzia & Sievers, Niklas, 2021. "Using Twitter to Track Immigration Sentiment During Early Stages of the COVID-19 Pandemic," SocArXiv pc3za, Center for Open Science.
  53. Xiaobin Zhang & Jun Yu & Hak-Seon Kim, 2024. "Exploring Customers Experience and Satisfaction with Theme Hotels: A Cross-Cultural Analysis of Hotel Reviews," SAGE Open, , vol. 14(2), pages 21582440241, May.
  54. Zhen He & Lu Zheng & Shuguang He, 2023. "A novel approach for product competitive analysis based on online reviews," Electronic Commerce Research, Springer, vol. 23(4), pages 2259-2290, December.
  55. Zhang, Chenxi & Xu, Zeshui, 2024. "Gaining insights for service improvement through unstructured text from online reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
  56. Ehtisham ur Rehman, Najam Aziz, Nasir Ahmad, 2024. "The Customer Reviews Analysis Platform by Correlating Sentiment Analysis and Text Clustering," International Journal of Innovations in Science & Technology, 50sea, vol. 6(5), pages 312-328, June.
  57. Yuan Yuan & Tianhui You & Tian’ai Xu & Xun Yu, 2022. "Customer-Oriented Strategic Planning for Hotel Competitiveness Improvement Based on Online Reviews," Sustainability, MDPI, vol. 14(22), pages 1-30, November.
  58. Manika Lamba & Margam Madhusudhan, 2019. "Mapping of topics in DESIDOC Journal of Library and Information Technology, India: a study," Scientometrics, Springer;Akadémiai Kiadó, vol. 120(2), pages 477-505, August.
  59. Kumari, Vandana & Bala, Pradip Kumar & Chakraborty, Shibashish, 2024. "A text mining approach to explore factors influencing consumer intention to use metaverse platform services: Insights from online customer reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  60. Ricardo Sellers-Rubio & Juan L Nicolau-Gonzálbez & Fernando Campayo-Sánchez & Seunghun Shin, 2025. "Enotourist satisfaction: A multidimensional approach," Tourism Economics, , vol. 31(6), pages 1187-1207, September.
  61. Wen-Kuo Chen & Dalianus Riantama & Long-Sheng Chen, 2020. "Using a Text Mining Approach to Hear Voices of Customers from Social Media toward the Fast-Food Restaurant Industry," Sustainability, MDPI, vol. 13(1), pages 1-17, December.
  62. Choi, Hyunhong & Woo, JongRoul, 2022. "Investigating emerging hydrogen technology topics and comparing national level technological focus: Patent analysis using a structural topic model," Applied Energy, Elsevier, vol. 313(C).
  63. Liu, Yuqing & Schuberth, Florian & Liu, Yide & Henseler, Jörg, 2022. "Modeling and assessing forged concepts in tourism and hospitality using confirmatory composite analysis," Journal of Business Research, Elsevier, vol. 152(C), pages 221-230.
  64. Wenzhi Cao & Xingen Yang & Yi Yang, 2023. "A Large-Scale Reviews-Driven Multi-Criteria Product Ranking Approach Based on User Credibility and Division Mechanism," Mathematics, MDPI, vol. 11(13), pages 1-19, July.
  65. Zajadacz Alina & Minkwitz Aleksandra, 2020. "Using Social Media Data to Plan for Tourism," Quaestiones Geographicae, Sciendo, vol. 39(3), pages 125-138, September.
  66. Xiaobin Zhang & Hak-Seon Kim, 2021. "Customer Experience and Satisfaction of Disneyland Hotel through Big Data Analysis of Online Customer Reviews," Sustainability, MDPI, vol. 13(22), pages 1-17, November.
  67. Abderahman Rejeb & Karim Rejeb & Andrea Appolloni & Horst Treiblmaier & Mohammad Iranmanesh, 2025. "Uncovering the themes and trends in crowdfunding research using Latent Dirichlet Allocation," Management Review Quarterly, Springer, vol. 75(3), pages 2033-2066, September.
  68. Hou, Shengjie & Zhang, Xiang & Yi, Biyi & Tang, Yi, 2022. "Public attitudes on open source communities in China: A text mining analysis," Technology in Society, Elsevier, vol. 71(C).
  69. Yao Zhang & Xiaokun Li, 2026. "Exploring asymmetric effects of service attributes of robots on customer satisfaction in hotels," Information Technology & Tourism, Springer, vol. 28(1), pages 1-30, June.
  70. Aglaya Batz & David F. D’Croz-Barón & Carlos Jesús Vega Pérez & Carlos A. Ojeda-Sanchez, 2025. "Integrating machine learning into business and management in the age of artificial intelligence," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-20, December.
  71. Daniel Stattkus & Lorena Göritz & Katharina-Maria Illgen & Jan Heinrich Beinke & Oliver Thomas, 2025. "Overcome the gender gap: analyzing massive open online courses through the lens of stereotype threat theory," Information Systems and e-Business Management, Springer, vol. 23(3), pages 673-716, September.
  72. Pereira, Francisco & Costa, Joana Martinho & Ramos, Ricardo & Raimundo, António, 2023. "The impact of the COVID-19 pandemic on airlines’ passenger satisfaction," Journal of Air Transport Management, Elsevier, vol. 112(C).
  73. Jimenez-Marquez, Jose Luis & Gonzalez-Carrasco, Israel & Lopez-Cuadrado, Jose Luis & Ruiz-Mezcua, Belen, 2019. "Towards a big data framework for analyzing social media content," International Journal of Information Management, Elsevier, vol. 44(C), pages 1-12.
  74. Miguel Ángel Ríos-Martín & José Antonio Folgado-Fernández & Pedro R. Palos-Sánchez & Paula Castejón-Jiménez, 2019. "The Impact of the Environmental Quality of Online Feedback and Satisfaction When Exploring the Critical Factors for Luxury Hotels," Sustainability, MDPI, vol. 12(1), pages 1-24, December.
  75. Rosa Maria Fanelli & Luca Romagnoli, 2020. "Customer Satisfaction with Farmhouse Facilities and Its Implications for the Promotion of Agritourism Resources in Italian Municipalities," Sustainability, MDPI, vol. 12(5), pages 1-21, February.
  76. Shuran Li & Chengwei Wang & Liying Rong & Shiqi Zhou & Zhiqiang Wu, 2024. "Understanding How People Perceive and Interact with Public Space through Social Media Big Data: A Case Study of Xiamen, China," Land, MDPI, vol. 13(9), pages 1-27, September.
  77. Barakat, H. & Yeniterzi, R. & Martín-Domingo, L., 2021. "Applying deep learning models to twitter data to detect airport service quality," Journal of Air Transport Management, Elsevier, vol. 91(C).
  78. Desiraju, Kanti & Mishra, Arindra Nath & Sengupta, Pooja, 2024. "Customer perceptions on open banking apps: Insights using Structural topic modeling," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  79. Tong Yang & Yanzhong Dang & Jiangning Wu, 2025. "How to prioritize perceived quality attributes from consumers' perspective? Analysis through social media data," Electronic Commerce Research, Springer, vol. 25(1), pages 39-67, February.
  80. Mengke Jia & Hak-Seon Kim & Shuting Tao, 2024. "B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews," Service Science, INFORMS, vol. 16(1), pages 42-54, March.
  81. Tiantian Pang & Juan Liu & Li Han & Haiyan Liu & Dan Yan, 2025. "A Deep Learning-Based Analysis of Customer Concerns and Satisfaction: Enhancing Sustainable Practices in Luxury Hotels," Sustainability, MDPI, vol. 17(8), pages 1-23, April.
  82. Patrick Brandtner & Farzaneh Darbanian & Taha Falatouri & Chibuzor Udokwu, 2021. "Impact of COVID-19 on the Customer End of Retail Supply Chains: A Big Data Analysis of Consumer Satisfaction," Sustainability, MDPI, vol. 13(3), pages 1-18, January.
  83. Eunhye Park & Sung-Bum Kim, 2025. "Glocalization and the Korean Wave: How Online Reviews Reflect Customer Satisfaction in U.S. Korean Restaurants," SAGE Open, , vol. 15(4), pages 21582440251, October.
  84. Boccali, Filippo & Mariani, Marcello M. & Visani, Franco & Mora-Cruz, Alexandra, 2022. "Innovative value-based price assessment in data-rich environments: Leveraging online review analytics through Data Envelopment Analysis to empower managers and entrepreneurs," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
  85. Kumar, Anand & Bala, Pradip Kumar & Chakraborty, Shibashish & Behera, Rajat Kumar, 2024. "Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  86. Andrea Stevens Karnyoto & Chengjie Sun & Bingquan Liu & Xiaolong Wang, 2022. "TB-BCG: Topic-Based BART Counterfeit Generator for Fake News Detection," Mathematics, MDPI, vol. 10(4), pages 1-17, February.
  87. Kinra, Aseem & Beheshti-Kashi, Samaneh & Buch, Rasmus & Nielsen, Thomas Alexander Sick & Pereira, Francisco, 2020. "Examining the potential of textual big data analytics for public policy decision-making: A case study with driverless cars in Denmark," Transport Policy, Elsevier, vol. 98(C), pages 68-78.
  88. Woohyuk Kim & Sung-Bum Kim & Eunhye Park, 2021. "Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content," Sustainability, MDPI, vol. 13(22), pages 1-16, November.
  89. Zhifeng Shen & Xirui Yang & Chunlu Liu & Junjie Li, 2021. "Assessment of Indoor Environmental Quality in Budget Hotels Using Text-Mining Method: Case Study of Top Five Brands in China," Sustainability, MDPI, vol. 13(8), pages 1-24, April.
  90. Satya Bhusan Dash & Avinash Jain, 2025. "Experience from E-Government Services: A Topic Model Approach," IIM Kozhikode Society & Management Review, , vol. 14(1), pages 61-74, January.
  91. Susan (Sixue) Jia, 2021. "Analyzing Restaurant Customers’ Evolution of Dining Patterns and Satisfaction during COVID-19 for Sustainable Business Insights," Sustainability, MDPI, vol. 13(9), pages 1-15, April.
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  93. Young Joon Park & Jaewoo Joo & Charin Polpanumas & Yeujun Yoon, 2021. "“Worse Than What I Read?” The External Effect of Review Ratings on the Online Review Generation Process: An Empirical Analysis of Multiple Product Categories Using Amazon.com Review Data," Sustainability, MDPI, vol. 13(19), pages 1-22, September.
  94. Zigong Cai & Lunhai Liang, 2024. "To commit or not? The impact of online reviews on retailers' price commitment strategy in competing supply chains," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 45(6), pages 3747-3760, September.
  95. Shashank, Salabh & Behera, Rajat Kumar, 2024. "Factors influencing recommendations for women's clothing satisfaction: A latent dirichlet allocation approach using online reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  96. Jiacong Wu & Yu Wang & Ru Zhang & Jing Cai, 2018. "An Approach to Discovering Product/Service Improvement Priorities: Using Dynamic Importance-Performance Analysis," Sustainability, MDPI, vol. 10(10), pages 1-26, October.
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  98. Hussain, Atif & Shafiq, Adnan & Awan, Muhammad Usman & Hashmi, Junaid Iqbal, 2025. "A text mining study of online reviews to understand intercity bus service quality," Transport Policy, Elsevier, vol. 162(C), pages 325-335.
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  103. Yulin Chen, 2025. "Is There a Difference in the Perception of City in Pre-Pandemic and Peri-Pandemic on Social Media? Case Study from Taiwan," SAGE Open, , vol. 15(1), pages 21582440241, January.
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  109. Omer Unsal & M. Kabir Hassan, 2025. "Employee treatment and firm performance: evidence from topic modelling in lawsuit announcements," Review of Quantitative Finance and Accounting, Springer, vol. 65(1), pages 1-38, July.
  110. Mehmet Ali Köseoglu, 2020. "Identifying the intellectual structure of fields: introduction of the MAK approach," Scientometrics, Springer;Akadémiai Kiadó, vol. 125(3), pages 2169-2197, December.
  111. Nilashi, Mehrbakhsh & Abumalloh, Rabab Ali & Minaei-Bidgoli, Behrouz & Abdu Zogaan, Waleed & Alhargan, Ashwaq & Mohd, Saidatulakmal & Syed Azhar, Sharifah Nurlaili Farhana & Asadi, Shahla & Samad, Sar, 2022. "Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  112. Cui, Qinyu & Zhang, Yan & Ma, Haoran & Zhang, Kaihan & Peng, Jinhan & Chen, Zemu & Lin, Peiqun & Lin, Zhenhong, 2025. "How about electric vehicle? Sensing owners’ experiences and attitudes through online short video," Transport Policy, Elsevier, vol. 167(C), pages 1-15.
  113. Raksmey Sann & Pei-Chun Lai & Hui-Chen Chang, 2020. "Does Culture of Origin Have an Impact on Online Complaining Behaviors? The Perceptions of Asians and Non-Asians," Sustainability, MDPI, vol. 12(5), pages 1-37, February.
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  115. Eunhye Park & Junehee Kwon & Bongsug (Kevin) Chae & Sung-Bum Kim, 2021. "What Are the Salient and Memorable Green-Restaurant Attributes? Capturing Customer Perceptions From User-Generated Content," SAGE Open, , vol. 11(3), pages 21582440211, July.
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