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Assessment of Indoor Environmental Quality in Budget Hotels Using Text-Mining Method: Case Study of Top Five Brands in China

Author

Listed:
  • Zhifeng Shen

    (School of Management Engineering, Zhengzhou University, Zhengzhou 450001, China)

  • Xirui Yang

    (School of Management Engineering, Zhengzhou University, Zhengzhou 450001, China)

  • Chunlu Liu

    (School of Architecture and Built Environment, Deakin University, Geelong, VIC 3220, Australia)

  • Junjie Li

    (School of Management Engineering, Zhengzhou University, Zhengzhou 450001, China)

Abstract

Guests’ evaluation of indoor environmental quality (IEQ) is important for identifying environment quality problems in hotels and improving service quality. This paper aims to identify IEQ problems in budget hotels in China and improve them. Specifically, 2.06 million online reviews of budget hotels were used to assess IEQ issues in China’s budget hotels in four areas: acoustic environment, luminous environment, indoor air quality (IAQ) and thermal environment. The influences of the season, region and type of customers on the IEQ evaluation were also explored, and the main causes of IEQ problems were also identified. The research results show that the IEQ complaint rates of budget hotels are relatively high. In particular, complaints about the acoustic environment are more common. Differences in seasons and climate zones have significant effects on complaints about the acoustic environment, thermal environment and IAQ. Different types of customers have different concerns about hotel IEQ, among which solo travelers and traveling couples have higher requirements for IEQ. The occurrence of IEQ problems significantly reduces a hotel’s online rating, with IAQ and the thermal environment having the greatest impacts, but the causal factors that trigger IEQ problems are relatively concentrated. The findings of this paper can provide a reference for assessing IEQ problems in hotel buildings and guide hotel managers to adopt targeted IEQ improvement programs to promote sustainable development in the hotel industry.

Suggested Citation

  • Zhifeng Shen & Xirui Yang & Chunlu Liu & Junjie Li, 2021. "Assessment of Indoor Environmental Quality in Budget Hotels Using Text-Mining Method: Case Study of Top Five Brands in China," Sustainability, MDPI, vol. 13(8), pages 1-24, April.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:8:p:4490-:d:538128
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    References listed on IDEAS

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    Cited by:

    1. Marek Borowski & Klaudia Zwolińska & Marcin Czerwiński, 2022. "An Experimental Study of Thermal Comfort and Indoor Air Quality—A Case Study of a Hotel Building," Energies, MDPI, vol. 15(6), pages 1-18, March.

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