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The COVID-19 crisis and telework: A research survey on experiences, expectations and hopes

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  • Stijn Baert
  • Louis Lippens
  • Eline Moens
  • Philippe Sterkens
  • Johannes Weytjens

Abstract

While a considerable number of employees across the globe are being forced to work from home due to the COVID-19 crisis, it is a guessing game as to how they are experiencing this current surge in telework. Therefore, we examined employee perceptions of telework on various life and career aspects, distinguishing between typical and extended telework during the COVID-19 crisis. To this end, we conducted a state-of-the-art web survey among Flemish employees. Notwithstanding this exceptional time of sudden, obligatory and high-intensity telework, our respondents mainly attribute positive characteristics to teleworking, such as increased efficiency and a lower risk of burnout. The results also suggest that the overwhelming majority of the surveyed employees believe that teleworking (85%) and digital conferencing (81%) are here to stay. In contrast, some fear that telework diminishes their promotion opportunities and weakens ties with their colleagues and employer.

Suggested Citation

  • Stijn Baert & Louis Lippens & Eline Moens & Philippe Sterkens & Johannes Weytjens, 2020. "The COVID-19 crisis and telework: A research survey on experiences, expectations and hopes," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 20/996, Ghent University, Faculty of Economics and Business Administration.
    • Handle: RePEc:rug:rugwps:20/996
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    More about this item

    Keywords

    COVID-19; telework; videoconferencing; career;
    All these keywords.

    JEL classification:

    • J22 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Time Allocation and Labor Supply
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity
    • I10 - Health, Education, and Welfare - - Health - - - General
    • J15 - Labor and Demographic Economics - - Demographic Economics - - - Economics of Minorities, Races, Indigenous Peoples, and Immigrants; Non-labor Discrimination
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity

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