IDEAS home Printed from https://ideas.repec.org/p/zbw/glodps/532.html
   My bibliography  Save this paper

The COVID-19 crisis and telework: A research survey on experiences, expectations and hopes

Author

Listed:
  • Baert, Stijn
  • Lippens, Louis
  • Moens, Eline
  • Sterkens, Philippe
  • Weytjens, Johannes

Abstract

While a considerable number of employees across the globe are being forced to work from home due to the COVID-19 crisis, it is a guessing game as to how they are experiencing this current surge in telework. Therefore, we examined employee perceptions of telework on various life and career aspects, distinguishing between typical and extended telework during the COVID-19 crisis. To this end, we conducted a state-of-the-art web survey among Flemish employees. Notwithstanding this exceptional time of sudden, obligatory and high-intensity telework, our respondents mainly attribute positive characteristics to teleworking, such as increased efficiency and a lower risk of burnout. The results also suggest that the overwhelming majority of the surveyed employees believe that teleworking (85%) and digital conferencing (81%) are here to stay. In contrast, some fear that telework diminishes their promotion opportunities and weakens ties with their colleagues and employer.

Suggested Citation

  • Baert, Stijn & Lippens, Louis & Moens, Eline & Sterkens, Philippe & Weytjens, Johannes, 2020. "The COVID-19 crisis and telework: A research survey on experiences, expectations and hopes," GLO Discussion Paper Series 532, Global Labor Organization (GLO).
  • Handle: RePEc:zbw:glodps:532
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/216771/1/GLO-DP-0532.pdf
    Download Restriction: no
    ---><---

    Other versions of this item:

    References listed on IDEAS

    as
    1. Pierre-Philippe Combes & Bruno Decreuse & Morgane Laouénan & Alain Trannoy, 2016. "Customer Discrimination and Employment Outcomes: Theory and Evidence from the French Labor Market," Journal of Labor Economics, University of Chicago Press, vol. 34(1), pages 107-160.
    2. Stijn Baert & Bart Cockx & Niels Gheyle & Cora Vandamme, 2015. "Is There Less Discrimination in Occupations Where Recruitment Is Difficult?," ILR Review, Cornell University, ILR School, vol. 68(3), pages 467-500, May.
    3. Weijters, Bert & Cabooter, Elke & Schillewaert, Niels, 2010. "The effect of rating scale format on response styles: The number of response categories and response category labels," International Journal of Research in Marketing, Elsevier, vol. 27(3), pages 236-247.
    4. Simon J. Evenett, 2020. "Sicken thy neighbour: The initial trade policy response to COVID‐19," The World Economy, Wiley Blackwell, vol. 43(4), pages 828-839, April.
    5. Baert, Stijn & Lippens, Louis & Moens, Eline & Sterkens, Philippe & Weytjens, Johannes, 2020. "How do we think the COVID-19 crisis will affect our careers (if any remain)?," GLO Discussion Paper Series 520, Global Labor Organization (GLO).
    6. Ferdinando Toscano & Salvatore Zappalà, 2020. "Social Isolation and Stress as Predictors of Productivity Perception and Remote Work Satisfaction during the COVID-19 Pandemic: The Role of Concern about the Virus in a Moderated Double Mediation," Sustainability, MDPI, vol. 12(23), pages 1-14, November.
    7. Eline Moens & Stijn Baert & Elsy Verhofstadt & Luc Van Ootegem, 2021. "Does loneliness lurk in temp work? Exploring the associations between temporary employment, loneliness at work and job satisfaction," PLOS ONE, Public Library of Science, vol. 16(5), pages 1-9, May.
    8. Baert, Stijn & Omey, Eddy & Verhaest, Dieter & Vermeir, Aurélie, 2015. "Mister Sandman, bring me good marks! On the relationship between sleep quality and academic achievement," Social Science & Medicine, Elsevier, vol. 130(C), pages 91-98.
    9. Baert, Stijn & De Pauw, Ann-Sophie, 2014. "Is ethnic discrimination due to distaste or statistics?," Economics Letters, Elsevier, vol. 125(2), pages 270-273.
    10. Warwick McKibbin & Roshen Fernando, 2021. "The Global Macroeconomic Impacts of COVID-19: Seven Scenarios," Asian Economic Papers, MIT Press, vol. 20(2), pages 1-30, Summer.
    11. Lippens, Louis & Baert, Stijn & Ghekiere, Abel & Verhaeghe, Pieter-Paul & Derous, Eva, 2020. "Is labour market discrimination against ethnic minorities better explained by taste or statistics? A systematic review of the empirical evidence," GLO Discussion Paper Series 615, Global Labor Organization (GLO).
    12. Varineja Drašler & Jasna Bertoncelj & Mojca Korošec & Tanja Pajk Žontar & Nataša Poklar Ulrih & Blaž Cigić, 2021. "Difference in the Attitude of Students and Employees of the University of Ljubljana towards Work from Home and Online Education: Lessons from COVID-19 Pandemic," Sustainability, MDPI, vol. 13(9), pages 1-24, May.
    13. Stijn Baert & Sunčica Vujić & Simon Amez & Matteo Claeskens & Thomas Daman & Arno Maeckelberghe & Eddy Omey & Lieven De Marez, 2020. "Smartphone Use and Academic Performance: Correlation or Causal Relationship?," Kyklos, Wiley Blackwell, vol. 73(1), pages 22-46, February.
    14. Frances McGinnity & Peter D. Lunn, 2011. "Measuring discrimination facing ethnic minority job applicants: an Irish experiment," Work, Employment & Society, British Sociological Association, vol. 25(4), pages 693-708, December.
    15. Andrew Atkeson, 2020. "What Will be the Economic Impact of COVID-19 in the US? Rough Estimates of Disease Scenarios," Staff Report 595, Federal Reserve Bank of Minneapolis.
    16. Bodvarsson, Orn B. & Partridge, Mark D., 2001. "A supply and demand model of co-worker, employer and customer discrimination," Labour Economics, Elsevier, vol. 8(3), pages 389-416, June.
    17. Aguilera, Anne & Lethiais, Virginie & Rallet, Alain & Proulhac, Laurent, 2016. "Home-based telework in France: Characteristics, barriers and perspectives," Transportation Research Part A: Policy and Practice, Elsevier, vol. 92(C), pages 1-11.
    18. Blount, Yvette, 2015. "Pondering the Fault Lines of Anywhere Working (Telework, Telecommuting): A Literature Review," Foundations and Trends(R) in Information Systems, now publishers, vol. 1(3), pages 163-276, December.
    19. Michael Rusinek & Ilan Tojerow, 2014. "The Regional Dimension of Collective Wage Bargaining: The Case of Belgium," Regional Studies, Taylor & Francis Journals, vol. 48(2), pages 301-317, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Baert, Stijn & Lippens, Louis & Moens, Eline & Sterkens, Philippe & Weytjens, Johannes, 2020. "How Do We Think the COVID-19 Crisis Will Affect Our Careers (If Any Remain)?," IZA Discussion Papers 13164, Institute of Labor Economics (IZA).
    2. Lippens, Louis & Baert, Stijn & Derous, Eva, 2021. "Loss aversion in taste-based employee discrimination: Evidence from a choice experiment," Economics Letters, Elsevier, vol. 208(C).
    3. Rycx, François & Saks, Yves & Tojerow, Ilan, 2016. "Misalignment of Productivity and Wages across Regions? Evidence from Belgian Matched Panel Data," IZA Discussion Papers 10336, Institute of Labor Economics (IZA).
    4. Alipio, Mark, 2020. "Education during COVID-19 era: Are learners in a less-economically developed country ready for e-learning?," EconStor Research Reports 216098, ZBW - Leibniz Information Centre for Economics.
    5. Yann Algan & Clément Malgouyres & Thierry Mayer & Mathias Thoenig, 2022. "The Economic Incentives of Cultural Transmission: Spatial Evidence from Naming Patterns Across France," The Economic Journal, Royal Economic Society, vol. 132(642), pages 437-470.
    6. Takahashi, Hidenori & Yamada, Kazuo, 2021. "When the Japanese stock market meets COVID-19: Impact of ownership, China and US exposure, and ESG channels," International Review of Financial Analysis, Elsevier, vol. 74(C).
    7. Baert, Stijn, 2015. "Hiring a Homosexual, Taking a Risk? A Lab Experiment on Employment Discrimination and Risk Aversion," IZA Discussion Papers 9536, Institute of Labor Economics (IZA).
    8. David Neumark, 2018. "Experimental Research on Labor Market Discrimination," Journal of Economic Literature, American Economic Association, vol. 56(3), pages 799-866, September.
    9. Mladen Adamovic & Andreas Leibbrandt, 2024. "Is there a glass ceiling for ethnic minorities to enter leadership positions? Evidence from a large-scale field experiment with over 12,000 job applications," Monash Economics Working Papers 2024-06, Monash University, Department of Economics.
    10. Tiffany Chenneville & Kemesha Gabbidon & Patricia Hanson & Cashea Holyfield, 2020. "The Impact of COVID-19 on HIV Treatment and Research: A Call to Action," IJERPH, MDPI, vol. 17(12), pages 1-14, June.
    11. Berman, Nicolas & Couttenier, Mathieu & Monnet, Nathalie & Ticku, Rohit, 2022. "Shutdown policies and conflict worldwide," Journal of Comparative Economics, Elsevier, vol. 50(1), pages 240-255.
    12. Tamara Gutfleisch & Robin Samuel & Stefan Sacchi, 2021. "The application of factorial surveys to study recruiters’ hiring intentions: comparing designs based on hypothetical and real vacancies," Quality & Quantity: International Journal of Methodology, Springer, vol. 55(3), pages 775-804, June.
    13. Andre Assis de Salles, 2021. "COVID-19 Pandemic Initial Effects on the Idiosyncratic Risk in Latin America," Remef - Revista Mexicana de Economía y Finanzas Nueva Época REMEF (The Mexican Journal of Economics and Finance), Instituto Mexicano de Ejecutivos de Finanzas, IMEF, vol. 16(3), pages 1-21, Julio - S.
    14. Sterkens, Philippe & Baert, Stijn & Rooman, Claudia & Derous, Eva, 2021. "As if it weren’t hard enough already: Breaking down hiring discrimination following burnout," Economics & Human Biology, Elsevier, vol. 43(C).
    15. Amez, Simon & Vujić, Sunčica & De Marez, Lieven & Baert, Stijn, 2019. "Smartphone Use and Academic Performance: First Evidence from Longitudinal Data," GLO Discussion Paper Series 438, Global Labor Organization (GLO).
    16. Eva Zschirnt, 2020. "Evidence of Hiring Discrimination Against the Second Generation: Results from a Correspondence Test in the Swiss Labour Market," Journal of International Migration and Integration, Springer, vol. 21(2), pages 563-585, June.
    17. Simon Amez & Stijn Baert, 2021. "Bye, bye, Hotel Mama, bye, bye good grades? Living in a student room and exam results in tertiary education," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 21/1018, Ghent University, Faculty of Economics and Business Administration.
    18. Stijn Baert & Sunčica Vujić & Simon Amez & Matteo Claeskens & Thomas Daman & Arno Maeckelberghe & Eddy Omey & Lieven De Marez, 2020. "Smartphone Use and Academic Performance: Correlation or Causal Relationship?," Kyklos, Wiley Blackwell, vol. 73(1), pages 22-46, February.
    19. Ivanaj, Ernest & Oukhallou, Youssef, 2020. "The Economic and Institutional Determinants of COVID-19 Mortality," MPRA Paper 103895, University Library of Munich, Germany.
    20. Beglaryan, Mane & Shakhmuradyan, Gayane, 2020. "The impact of COVID-19 on small and medium-sized enterprises in Armenia: Evidence from a labor force survey," Small Business International Review, Asociación Española de Contabilidad y Administración de Empresas - AECA, vol. 4(2), pages 298-298, September.

    More about this item

    Keywords

    COVID-19; telework; videoconferencing; career;
    All these keywords.

    JEL classification:

    • J81 - Labor and Demographic Economics - - Labor Standards - - - Working Conditions
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • I31 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - General Welfare, Well-Being
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:glodps:532. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: https://edirc.repec.org/data/glabode.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.