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The COVID-19 crisis and telework: A research survey on experiences, expectations and hopes


  • Baert, Stijn
  • Lippens, Louis
  • Moens, Eline
  • Sterkens, Philippe
  • Weytjens, Johannes


While a considerable number of employees across the globe are being forced to work from home due to the COVID-19 crisis, it is a guessing game as to how they are experiencing this current surge in telework. Therefore, we examined employee perceptions of telework on various life and career aspects, distinguishing between typical and extended telework during the COVID-19 crisis. To this end, we conducted a state-of-the-art web survey among Flemish employees. Notwithstanding this exceptional time of sudden, obligatory and high-intensity telework, our respondents mainly attribute positive characteristics to teleworking, such as increased efficiency and a lower risk of burnout. The results also suggest that the overwhelming majority of the surveyed employees believe that teleworking (85%) and digital conferencing (81%) are here to stay. In contrast, some fear that telework diminishes their promotion opportunities and weakens ties with their colleagues and employer.

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  • Baert, Stijn & Lippens, Louis & Moens, Eline & Sterkens, Philippe & Weytjens, Johannes, 2020. "The COVID-19 crisis and telework: A research survey on experiences, expectations and hopes," GLO Discussion Paper Series 532, Global Labor Organization (GLO).
  • Handle: RePEc:zbw:glodps:532

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    More about this item


    COVID-19; telework; videoconferencing; career;
    All these keywords.

    JEL classification:

    • J81 - Labor and Demographic Economics - - Labor Standards - - - Working Conditions
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • I31 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - General Welfare, Well-Being
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity


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