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Workplace Performance, Worker Commitment and Loyalty


  • Brown, Sarah

    () (University of Sheffield)

  • McHardy, Jolian

    () (University of Sheffield)

  • McNabb, Robert

    () (Cardiff University)

  • Taylor, Karl

    () (University of Sheffield)


Using matched employer-employee level data drawn from the 2004 UK Workplace and Employee Relations Survey, we explore the determinants of a measure of worker commitment and loyalty (CLI) and whether CLI influences workplace performance. Factors influencing employee commitment and loyalty include age and gender, whilst workplace level characteristics of importance include human resource practices. With respect to the effects of employee commitment and loyalty upon the workplace, higher CLI is associated with enhanced workplace performance. Our findings that workplace human resources influence CLI suggest that employers may be able to exert some influence over the commitment and loyalty of its workforce, which, in turn, may affect workplace performance.

Suggested Citation

  • Brown, Sarah & McHardy, Jolian & McNabb, Robert & Taylor, Karl, 2011. "Workplace Performance, Worker Commitment and Loyalty," IZA Discussion Papers 5447, Institute of Labor Economics (IZA).
  • Handle: RePEc:iza:izadps:dp5447

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    Cited by:

    1. repec:eee:trapol:v:73:y:2019:i:c:p:25-40 is not listed on IDEAS
    2. Melanie K. Jones, 2016. "Disability and Perceptions of Work and Management," British Journal of Industrial Relations, London School of Economics, vol. 54(1), pages 83-113, March.
    3. Siebert, W. Stanley & Peng, Fei & Maimaiti, Yasheng, 2011. "HRM Practices and Performance of Family-Run Workplaces: Evidence from the 2004 WERS," IZA Discussion Papers 5899, Institute of Labor Economics (IZA).
    4. Brown, Sarah & Gray, Daniel & McHardy, Jolian & Taylor, Karl, 2015. "Employee trust and workplace performance," Journal of Economic Behavior & Organization, Elsevier, vol. 116(C), pages 361-378.
    5. Festré, Agnès, 2018. "Do people stand by their commitments? Evidence from a classroom experiment," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 76(C), pages 1-6.
    6. repec:bla:brjirl:v:57:y:2019:i:1:p:86-106 is not listed on IDEAS
    7. repec:mup:actaun:actaun_2018066030803 is not listed on IDEAS
    8. Masakure, Oliver, 2016. "The effect of employee loyalty on wages," Journal of Economic Psychology, Elsevier, vol. 56(C), pages 274-298.
    9. Hiller, Victor & Verdier, Thierry, 2014. "Corporate culture and identity investment in an industry equilibrium," Journal of Economic Behavior & Organization, Elsevier, vol. 103(C), pages 93-112.
    10. repec:arp:tjssrr:2018:p:231-234 is not listed on IDEAS
    11. Jon K. Webber & Elliot Ser & Gregory W. Goussak, 2015. "Work Habits As Positive And Negative Influence On Workplace Productivity," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 9(1), pages 39-48.
    12. em. John T. Addison & Paulino Teixeira, 2019. "Trust and workplace performance," CESifo Working Paper Series 7572, CESifo Group Munich.
    13. Alfalla-Luque, Rafaela & Marin-Garcia, Juan A. & Medina-Lopez, Carmen, 2015. "An analysis of the direct and mediated effects of employee commitment and supply chain integration on organisational performance," International Journal of Production Economics, Elsevier, vol. 162(C), pages 242-257.
    14. Oliver Masakure & Kris Gerhardt, 2016. "Employee Commitment and Wages in the Private Sector," LABOUR, CEIS, vol. 30(1), pages 38-60, March.
    15. repec:eee:transe:v:103:y:2017:i:c:p:1-16 is not listed on IDEAS
    16. Margit Osterloh & Bruno S. Frey, 2013. "Motivation governance," Chapters,in: Handbook of Economic Organization, chapter 2 Edward Elgar Publishing.

    More about this item


    labor productivity; commitment; financial performance; loyalty;

    JEL classification:

    • J20 - Labor and Demographic Economics - - Demand and Supply of Labor - - - General
    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

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