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Workplace Performance, Worker Commitment and Loyalty

Author

Listed:
  • Brown, Sarah

    () (University of Sheffield)

  • McHardy, Jolian

    () (University of Sheffield)

  • McNabb, Robert

    () (Cardiff University)

  • Taylor, Karl

    () (University of Sheffield)

Abstract

Using matched employer-employee level data drawn from the 2004 UK Workplace and Employee Relations Survey, we explore the determinants of a measure of worker commitment and loyalty (CLI) and whether CLI influences workplace performance. Factors influencing employee commitment and loyalty include age and gender, whilst workplace level characteristics of importance include human resource practices. With respect to the effects of employee commitment and loyalty upon the workplace, higher CLI is associated with enhanced workplace performance. Our findings that workplace human resources influence CLI suggest that employers may be able to exert some influence over the commitment and loyalty of its workforce, which, in turn, may affect workplace performance.

Suggested Citation

  • Brown, Sarah & McHardy, Jolian & McNabb, Robert & Taylor, Karl, 2011. "Workplace Performance, Worker Commitment and Loyalty," IZA Discussion Papers 5447, Institute for the Study of Labor (IZA).
  • Handle: RePEc:iza:izadps:dp5447
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    Cited by:

    1. Hiller, Victor & Verdier, Thierry, 2014. "Corporate culture and identity investment in an industry equilibrium," Journal of Economic Behavior & Organization, Elsevier, vol. 103(C), pages 93-112.
    2. Melanie K. Jones, 2016. "Disability and Perceptions of Work and Management," British Journal of Industrial Relations, London School of Economics, vol. 54(1), pages 83-113, March.
    3. Margit Osterloh & Bruno S. Frey, 2013. "Motivation governance," Chapters,in: Handbook of Economic Organization, chapter 2 Edward Elgar Publishing.
    4. repec:eee:transe:v:103:y:2017:i:c:p:1-16 is not listed on IDEAS
    5. Masakure, Oliver, 2016. "The effect of employee loyalty on wages," Journal of Economic Psychology, Elsevier, vol. 56(C), pages 274-298.
    6. Brown, Sarah & Gray, Daniel & McHardy, Jolian & Taylor, Karl, 2015. "Employee trust and workplace performance," Journal of Economic Behavior & Organization, Elsevier, vol. 116(C), pages 361-378.
    7. Siebert, W. Stanley & Peng, Fei & Maimaiti, Yasheng, 2011. "HRM Practices and Performance of Family-Run Workplaces: Evidence from the 2004 WERS," IZA Discussion Papers 5899, Institute for the Study of Labor (IZA).
    8. Agnès Festré & Pierre Garrouste, 2014. "Do People Stand by their Commitments? Evidence from Classroom Experiments," GREDEG Working Papers 2014-03, Groupe de REcherche en Droit, Economie, Gestion (GREDEG CNRS), University of Nice Sophia Antipolis.
    9. Alfalla-Luque, Rafaela & Marin-Garcia, Juan A. & Medina-Lopez, Carmen, 2015. "An analysis of the direct and mediated effects of employee commitment and supply chain integration on organisational performance," International Journal of Production Economics, Elsevier, vol. 162(C), pages 242-257.
    10. Oliver Masakure & Kris Gerhardt, 2016. "Employee Commitment and Wages in the Private Sector," LABOUR, CEIS, vol. 30(1), pages 38-60, March.

    More about this item

    Keywords

    labor productivity; commitment; financial performance; loyalty;

    JEL classification:

    • J20 - Labor and Demographic Economics - - Demand and Supply of Labor - - - General
    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

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