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Examining the determinants of job satisfaction among tourism workers

Author

Listed:
  • Adelaida Lillo-Bañuls

    (Universidad de Alicante, Spain)

  • José M Casado-Díaz

    (Universidad de Alicante, Spain)

  • Hipólito Simón

    (Universidad de Alicante, Spain)

Abstract

Employees’ job satisfaction influences their commitment, affects quality and productivity and is, therefore, crucial for a labour-intensive industry such as tourism. In this article, the determinants of job satisfaction are examined in comparative terms for tourism workers versus those employed in the rest of the service sector. In contrast with previous research, the analysis is not restricted to hospitality workers, includes all types of occupations, and is based on a nationwide representative sample. The explanatory models of job satisfaction are estimated using ordered logit techniques, considering personal and household characteristics as well as objective and subjective job characteristics. The results indicate that job satisfaction is significantly lower among tourism workers and that in some cases notable differences exist between the factors influencing job satisfaction in the tourism sector compared with the rest of the service sector, which might be relevant for managers and policymakers.

Suggested Citation

  • Adelaida Lillo-Bañuls & José M Casado-Díaz & Hipólito Simón, 2018. "Examining the determinants of job satisfaction among tourism workers," Tourism Economics, , vol. 24(8), pages 980-997, December.
  • Handle: RePEc:sae:toueco:v:24:y:2018:i:8:p:980-997
    DOI: 10.1177/1354816618785541
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    References listed on IDEAS

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    3. Peter Heimerl & Marco Haid & Lea Benedikt & Ursula Scholl-Grissemann, 2020. "Factors Influencing Job Satisfaction in Hospitality Industry," SAGE Open, , vol. 10(4), pages 21582440209, December.

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