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The Impact of Age-Diverse Workforce on Organization Performance: Mediating Role of Job Crafting

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  • Mohsin Bashir
  • Ammarah Hameed
  • Muhammad Waseem Bari
  • Raza Ullah

Abstract

The present study explores the impact of the age-diverse workforce (young and old employees) on organization’s performance (financial and non-financial) and how job crafting mediates the relationship between age-diverse workforce and organization’s performance. By following the administrative survey approach, a total of 450 questionnaires were distributed to the employees of the Pakistan Post Office; however, 288 properly filled questionnaires (64%) were received back. The partial least squares–structural equation modeling (PLS-SEM) approach was used for data analyses. The outcomes of this study explain that there is a significant relationship between both age groups of employees (young and old) and an organization’s financial and non-financial performance. In addition, job craft partially mediates the relationship between young-age employees and organization’s financial and non-financial performance. However, job crafting fails to mediate the association between old-age employees and organization’s financial and non-financial performance. Implications, limitations, and future direction are discussed in the last sections of this study.

Suggested Citation

  • Mohsin Bashir & Ammarah Hameed & Muhammad Waseem Bari & Raza Ullah, 2021. "The Impact of Age-Diverse Workforce on Organization Performance: Mediating Role of Job Crafting," SAGE Open, , vol. 11(1), pages 21582440219, March.
    • Handle: RePEc:sae:sagope:v:11:y:2021:i:1:p:2158244021999058
    DOI: 10.1177/2158244021999058
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    Cited by:

    1. Gabriela Topa & Mercedes Aranda-Carmena, 2022. "It Is Better for Younger Workers: The Gain Cycle between Job Crafting and Work Engagement," IJERPH, MDPI, vol. 19(21), pages 1-12, November.
    2. Safyan Tahir Verka & Meghna Sabharwal & Shazia Hassan, 2025. "Impact of public leadership on public service motivation and performance in complex environments," Public Administration & Development, Blackwell Publishing, vol. 45(1), pages 16-31, February.
    3. Mimi Moulik & V. N. Giri, 2024. "Job Crafting for Workplace Happiness: A Study of Millennials Across Indian Service Sectors," Business Perspectives and Research, , vol. 12(2), pages 242-260, April.

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