IDEAS home Printed from https://ideas.repec.org/a/kap/porgrv/v18y2018i1d10.1007_s11115-016-0364-0.html
   My bibliography  Save this article

Adopting and Refining e-services — the Role of Organization Size

Author

Listed:
  • Dag Ingvar Jacobsen

    (Agder University)

Abstract

Information and communication technology (ICT) has become increasingly important in public service provision (e-services). Although most studies conclude that large organizations have higher quality e-service systems, few have studied if the effect of size persist over time. Empirically, this article reports how organizational size affects adoption and development of e-services in all Norwegian municipalities over a 13 year period (2001–2013). Seven different studies, conducted by four independent institutions, mapped the existence and quality of municipal web-sites. Controlling for several system characteristics, the study indicates that size has ambiguous effects concerning adoption, but a strong and positive effect on the quality of e-services.

Suggested Citation

  • Dag Ingvar Jacobsen, 2018. "Adopting and Refining e-services — the Role of Organization Size," Public Organization Review, Springer, vol. 18(1), pages 111-123, March.
    • Handle: RePEc:kap:porgrv:v:18:y:2018:i:1:d:10.1007_s11115-016-0364-0
    DOI: 10.1007/s11115-016-0364-0
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11115-016-0364-0
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11115-016-0364-0?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Arduini, Davide & Denni, Mario & Lucchese, Matteo & Nurra, Alessandra & Zanfei, Antonello, 2013. "The role of technology, organization and contextual factors in the development of e-Government services: An empirical analysis on Italian Local Public Administrations," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 177-189.
    2. Paul Attewell, 1992. "Technology Diffusion and Organizational Learning: The Case of Business Computing," Organization Science, INFORMS, vol. 3(1), pages 1-19, February.
    3. Arduini, Davide & Belotti, Federico & Denni, Mario & Giungato, Gerolamo & Zanfei, Antonello, 2010. "Technology adoption and innovation in public services the case of e-government in Italy," Information Economics and Policy, Elsevier, vol. 22(3), pages 257-275, July.
    4. Reggi, Luigi & Arduini, Davide & Biagetti, Marco & Zanfei, Antonello, 2014. "How advanced are Italian regions in terms of public e-services? The construction of a composite indicator to analyze patterns of innovation diffusion in the public sector," Telecommunications Policy, Elsevier, vol. 38(5), pages 514-529.
    5. Wolman, Harold, 1986. "Innovation in Local Government and Fiscal Austerity," Journal of Public Policy, Cambridge University Press, vol. 6(2), pages 159-180, April.
    6. Edwin Mansfield, 1963. "Size of Firm, Market Structure, and Innovation," Journal of Political Economy, University of Chicago Press, vol. 71, pages 556-556.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Fábio Vargas Souza & Fabio Y. S. Motoki & Emerson Wagner Mainardes & Vitor Azzari, 2022. "Public Corporate e-Learning: Antecedents and Results," Public Organization Review, Springer, vol. 22(4), pages 1139-1156, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Seri, Paolo & Bianchi, Annaflavia & Matteucci, Nicola, 2014. "Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers," Telecommunications Policy, Elsevier, vol. 38(5), pages 496-513.
    2. Reggi, Luigi & Gil-Garcia, J. Ramon, 2021. "Addressing territorial digital divides through ICT strategies: Are investment decisions consistent with local needs?," MPRA Paper 105003, University Library of Munich, Germany.
    3. Ada Scupola & Antonello Zanfei, 2014. "The changing organization of innovation in public services.The case of digital library," Working Papers 1411, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2014.
    4. Calogero Guccio & Marco Martorana & Isidoro Mazza & Ilde Rizzo, 2021. "Back to the Future: Does the use of information and communication technology enhance the performance of public historical archives?," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 45(1), pages 13-43, March.
    5. Alessandra Cepparulo & Antonello Zanfei, 2015. "La diffusione dei servizi online come indicatore della qualit? del settore pubblico," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 20-38.
    6. Fındık, Derya & Tansel, Aysit, 2013. "Resources on the stage: a firm level analysis of the ict adoption in Turkey," MPRA Paper 65956, University Library of Munich, Germany, revised 05 Aug 2014.
    7. Luo, Lianfa & Cheng, Zhiming & Ye, Qingqing & Cheng, Yanjun & Smyth, Russell & Yang, Zhiqing & Zhang, Le, 2023. "Nonmonetary Awards and Innovation: Evidence from Winning China's Top Brand Contest," GLO Discussion Paper Series 1345, Global Labor Organization (GLO).
    8. Ashwin W. Joshi, 2017. "OEM implementation of supplier-developed component innovations: the role of supplier actions," Journal of the Academy of Marketing Science, Springer, vol. 45(4), pages 548-568, July.
    9. Rodríguez-Pose, Andrés & Zhang, Min, 2020. "The cost of weak institutions for innovation in China," Technological Forecasting and Social Change, Elsevier, vol. 153(C).
    10. Gediminas Adomavicius & Jesse Bockstedt & Alok Gupta, 2012. "Modeling Supply-Side Dynamics of IT Components, Products, and Infrastructure: An Empirical Analysis Using Vector Autoregression," Information Systems Research, INFORMS, vol. 23(2), pages 397-417, June.
    11. Haijun Bao & Xiaoting Zhu & Yingying Cen & Yi Peng & Jibin Xue, 2018. "Effects of Social Network on Human Capital of Land-Lost Farmers: A Study in Zhejiang Province," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 137(1), pages 167-187, May.
    12. Harborne, Paul & Hendry, Chris, 2009. "Pathways to commercial wind power in the US, Europe and Japan: The role of demonstration projects and field trials in the innovation process," Energy Policy, Elsevier, vol. 37(9), pages 3580-3595, September.
    13. Sergio Scicchitano, 2018. "Commenti," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2018(1-2), pages 119-123.
    14. Alessandra Cepparulo & Antonello Zanfei, 2019. "The diffusion of public eServices in European cities," Working Papers 1904, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2019.
    15. Sulu Zhu & Pengqun Gao & Zhen Tang & Ming Tian, 2022. "The Research Venation Analysis and Future Prospects of Organizational Slack," Sustainability, MDPI, vol. 14(19), pages 1-23, October.
    16. Biancone, Paolo & Secinaro, Silvana & Marseglia, Roberto & Calandra, Davide, 2023. "E-health for the future. Managerial perspectives using a multiple case study approach," Technovation, Elsevier, vol. 120(C).
    17. Christopher J. Blackburn & Mallory E. Flowers & Daniel C. Matisoff & Juan Moreno‐Cruz, 2020. "Do Pilot and Demonstration Projects Work? Evidence from a Green Building Program," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 39(4), pages 1100-1132, September.
    18. Fuentelsaz, Lucio & Gómez, Jaime & Palomas, Sergio, 2016. "Interdependences in the intrafirm diffusion of technological innovations: Confronting the rational and social accounts of diffusion," Research Policy, Elsevier, vol. 45(5), pages 951-963.
    19. Djellal, Faridah & Gallouj, Faïz & Miles, Ian, 2013. "Two decades of research on innovation in services: Which place for public services?," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 98-117.
    20. Christopher F Baum & Hans Lööf & Pardis Nabavi, 2019. "Innovation strategies, external knowledge and productivity growth," Industry and Innovation, Taylor & Francis Journals, vol. 26(3), pages 348-367, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:porgrv:v:18:y:2018:i:1:d:10.1007_s11115-016-0364-0. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.