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La diffusione dei servizi online come indicatore della qualità del settore pubblico


  • Alessandra Cepparulo
  • Antonello Zanfei


This paper focuses on the role of public sector in shaping the competitiveness of national economic systems and proposes an alternative measure of the quality of public administrations based on the availability of public eService. Using the Eiburs-Taips database, which allows a comparative analysis of the diffusion of four typologies of public eService (eGovernment, Intelligent Transport Systems, eHealth, and eProcurement), different patterns of performance are highlighted across PAs at the national and local (city) levels in UE15. The use of novel e-service based indicators confirms that Mediterranean countries, including Italy, lag behind the best performers of Northern Europe. Over and above national differences, the degree of specialisation in service categories largely varies also within countries and across large cities in Europe, suggesting that public policies should be fine tuned in this respect. Italy exhibits a rather weak performance overall, and in the areas of Infomobility and eProcurement in particular, which appear to be the most urgent areas wherein a competitive gap must be filled relative to other UE countries.

Suggested Citation

  • Alessandra Cepparulo & Antonello Zanfei, 2015. "La diffusione dei servizi online come indicatore della qualità del settore pubblico," PRISMA Economia - Societ - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 20-38.
  • Handle: RePEc:fan:pripri:v:html10.3280/pri2015-001003

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    References listed on IDEAS

    1. Arduini, Davide & Zanfei, Antonello, 2014. "An overview of scholarly research on public e-services? A meta-analysis of the literature," Telecommunications Policy, Elsevier, vol. 38(5), pages 476-495.
    2. Arduini, Davide & Belotti, Federico & Denni, Mario & Giungato, Gerolamo & Zanfei, Antonello, 2010. "Technology adoption and innovation in public services the case of e-government in Italy," Information Economics and Policy, Elsevier, vol. 22(3), pages 257-275, July.
    3. Reggi, Luigi & Arduini, Davide & Biagetti, Marco & Zanfei, Antonello, 2014. "How advanced are Italian regions in terms of public e-services? The construction of a composite indicator to analyze patterns of innovation diffusion in the public sector," Telecommunications Policy, Elsevier, vol. 38(5), pages 514-529.
    4. Giuseppe Eusepi & Alessandra Cepparulo & Flavio Verrecchia, 2011. "La cellula strutturale come ambito di analisi delle performance," RIVISTA DI ECONOMIA E STATISTICA DEL TERRITORIO, FrancoAngeli Editore, vol. 2011(2), pages 60-84.
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