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The role of technology, organization and contextual factors in the development of e-Government services: An empirical analysis on Italian Local Public Administrations

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  • Arduini, Davide
  • Denni, Mario
  • Lucchese, Matteo
  • Nurra, Alessandra
  • Zanfei, Antonello

Abstract

Using data drawn from the 2007 and 2009 Istat ICT-PA surveys on 4471 Italian municipalities, we identify the technological, organizational, and contextual factors associated with the development of e-Government services in local administrations. We find that both outsourcing and internal accumulation of ICT competencies are strongly correlated to the provision of these services. Moreover we observe that in-house ICT activities have twice as high an impact on e-Government development as compared to ICT outsourcing. The enactment of advanced e-services is less likely in the case of small municipalities, in sparsely populated areas, and in the presence of higher rates of growth of the elder component of population. By contrast it is more likely in areas characterized by more intense patenting activities, which in turn favour a dynamic and sophisticated demand for new services. Though broadly consistent with Fountain's “technology enactment framework”, our findings suggest that more emphasis should be given to the internal competencies of public administrations, and to context specific factors reflecting the characteristics of end users.

Suggested Citation

  • Arduini, Davide & Denni, Mario & Lucchese, Matteo & Nurra, Alessandra & Zanfei, Antonello, 2013. "The role of technology, organization and contextual factors in the development of e-Government services: An empirical analysis on Italian Local Public Administrations," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 177-189.
    • Handle: RePEc:eee:streco:v:27:y:2013:i:c:p:177-189
    DOI: 10.1016/j.strueco.2013.06.007
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    References listed on IDEAS

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    1. Erik Brynjolfsson & Lorin M. Hitt, 2000. "Beyond Computation: Information Technology, Organizational Transformation and Business Performance," Journal of Economic Perspectives, American Economic Association, vol. 14(4), pages 23-48, Fall.
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    5. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
    6. Ann Bartel & Casey Ichniowski & Kathryn Shaw, 2007. "How Does Information Technology Affect Productivity? Plant-Level Comparisons of Product Innovation, Process Improvement, and Worker Skills," The Quarterly Journal of Economics, Oxford University Press, vol. 122(4), pages 1721-1758.
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    8. Fountain, Jane E., 2003. "Information, Institutions and Governance: Advancing a Basic Social Science Research Program for Digital Government," Working Paper Series rwp03-004, Harvard University, John F. Kennedy School of Government.
    9. Arduini, Davide & Belotti, Federico & Denni, Mario & Giungato, Gerolamo & Zanfei, Antonello, 2010. "Technology adoption and innovation in public services the case of e-government in Italy," Information Economics and Policy, Elsevier, vol. 22(3), pages 257-275, July.
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    Cited by:

    1. Razul Ikmal Ramli & Norihan A.Hassan & Aini Suzana Arifin & Adibah Najihah Jasmi, 2017. "Factors Influencing Public Sector Innovation Performance in Malaysia: Structural Equation Modelling Approach," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(2), pages 629-645, February.
    2. Dag Ingvar Jacobsen, 2018. "Adopting and Refining e-services — the Role of Organization Size," Public Organization Review, Springer, vol. 18(1), pages 111-123, March.
    3. Bernd W. Wirtz & Jan C. Weyerer & Marc-Julian Thomas & Anke Möller, 2017. "E-Government Implementation: Theoretical Aspects and Empirical Evidence," Public Organization Review, Springer, vol. 17(1), pages 101-120, March.
    4. Xiangxuan XU, 2017. "The Contextual Dynamics of Internet of Things Applications in Smart Public Bike Sharing Services," Chinese Journal of Urban and Environmental Studies (CJUES), World Scientific Publishing Co. Pte. Ltd., vol. 5(02), pages 1-20, June.
    5. Ada Scupola & Antonello Zanfei, 2014. "The changing organization of innovation in public services.The case of digital library," Working Papers 1411, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2014.

    More about this item

    Keywords

    e-Government; Technology enactment; Innovation in services; Composite indexes;

    JEL classification:

    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • O38 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Government Policy
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government

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