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Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers

Author

Listed:
  • Seri, Paolo
  • Bianchi, Annaflavia
  • Nicola, Matteucci

Abstract

We analyze the state of the art of indicators on eGovernment, eHealth, eProcurement and ePartecipation. We survey the main methodological properties of these indicators, and uncover the principal stylized facts and trends; at the same time, we highlight their heuristic limits and potential inconsistencies. Finally, we address empirically the issue of the explanation of the indexes scores – i.e. how the supply of the various eServices in each country is affected by political, institutional and socio-economic differences, and is followed by actual usage. The econometric analysis uncovers the importance of broadband penetration and higher education as drivers for most of the types of eServices and users (citizens and businesses). Moreover, a corruption-free and agile public sector shows up to be an important pre-condition for more effective supply and usage. Despite severe data limits and the complexity of the underlying diffusion phenomena, our study of eServices availability and usage across European countries is a first empirical contribution aimed at disentangling broad empirical trends – with their correlates - from unresolved methodological issues. As such, this work appears useful to inform the policy debate and practice, in a phase characterized by a prospective reorientation of public eServices provision.

Suggested Citation

  • Seri, Paolo & Bianchi, Annaflavia & Nicola, Matteucci, 2013. "Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers," MPRA Paper 51240, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:51240
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    References listed on IDEAS

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    1. Chon-Kyun Kim, 2007. "A Cross-national Analysis of Global E-government," Public Organization Review, Springer, vol. 7(4), pages 317-329, December.
    2. Barbara Ubaldi, 2013. "Open Government Data: Towards Empirical Analysis of Open Government Data Initiatives," OECD Working Papers on Public Governance 22, OECD Publishing.
    3. Ford, George S., 2011. "Broadband expectations and the convergence of ranks," Telecommunications Policy, Elsevier, vol. 35(3), pages 213-219, April.
    4. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
    5. Taipale, Sakari, 2013. "The use of e-government services and the Internet: The role of socio-demographic, economic and geographical predictors," Telecommunications Policy, Elsevier, vol. 37(4), pages 413-422.
    6. Arduini, Davide & Belotti, Federico & Denni, Mario & Giungato, Gerolamo & Zanfei, Antonello, 2010. "Technology adoption and innovation in public services the case of e-government in Italy," Information Economics and Policy, Elsevier, vol. 22(3), pages 257-275, July.
    7. Bijan Azad & Samer Faraj & Jie Mein Goh & Tony Feghali, 2010. "What Shapes Global Diffusion of e-Government: Comparing the Influence of National Governance Institutions," Journal of Global Information Management (JGIM), IGI Global, vol. 18(2), pages 85-104, April.
    8. Panozzo, Fabrizio, 2000. "Management by decree. Paradoxes in the reform of the Italian public sector," Scandinavian Journal of Management, Elsevier, vol. 16(4), pages 357-373, December.
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    Citations

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    Cited by:

    1. Nicola MATTEUCCI, 2014. "La banda larga del Veneto: stato, orientamenti e politiche," Economia Marche / Journal of Applied Economics, Universita' Politecnica delle Marche (I) / Fondazione Aristide Merloni (I), vol. 0(1), pages 64-82, November.
    2. Marco Lorenzetti & Nicola Matteucci, 2016. "La copertura digitale del territorio rurale: un’analisi sui comuni marchigiani," ECONOMIA E SOCIETÀ REGIONALE, FrancoAngeli Editore, vol. 2016(2), pages 92-112.
    3. Nicola Matteucci, 2015. "Il divario digitale infrastrutturale delle Marche," PRISMA Economia - Società - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 98-121.
    4. Nicola Matteucci & Paolo Seri, 2015. "Editoriale," PRISMA Economia - Società - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 5-18.
    5. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
    6. Sergio Scicchitano, 2015. "Commenti," PRISMA Economia - Società - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 176-181.
    7. Nicola Matteucci & Paolo Seri, 2012. "Crisi e declino nella manifattura italiana: note per l’agenda di ricerca e la politica industriale," PRISMA Economia - Società - Lavoro, FrancoAngeli Editore, vol. 2012(3), pages 148-160.
    8. Paolo Seri, 2015. "L’Egovernment nelle Marche," PRISMA Economia - Società - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 122-136.
    9. Matteucci, Nicola & Seri, Paolo, 2015. "Editoriale: “La PA digitale: un ossimoro italiano?”
      [Editorial: "The Digital Public Administration: An Italian Oxymoron?"]
      ," MPRA Paper 64473, University Library of Munich, Germany.
    10. Nicola Matteucci, 2014. "L’investimento nelle reti NGA a larga banda: la "questione settentrionale"," ECONOMIA E POLITICA INDUSTRIALE, FrancoAngeli Editore, vol. 2014(4), pages 129-158.

    More about this item

    Keywords

    eGovernment; eHealth; eProcurement; eParticipation; Europe; diffusion; drivers; comparative analysis;

    JEL classification:

    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • O38 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Government Policy

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