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Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers

  • Seri, Paolo
  • Bianchi, Annaflavia
  • Nicola, Matteucci

We analyze the state of the art of indicators on eGovernment, eHealth, eProcurement and ePartecipation. We survey the main methodological properties of these indicators, and uncover the principal stylized facts and trends; at the same time, we highlight their heuristic limits and potential inconsistencies. Finally, we address empirically the issue of the explanation of the indexes scores – i.e. how the supply of the various eServices in each country is affected by political, institutional and socio-economic differences, and is followed by actual usage. The econometric analysis uncovers the importance of broadband penetration and higher education as drivers for most of the types of eServices and users (citizens and businesses). Moreover, a corruption-free and agile public sector shows up to be an important pre-condition for more effective supply and usage. Despite severe data limits and the complexity of the underlying diffusion phenomena, our study of eServices availability and usage across European countries is a first empirical contribution aimed at disentangling broad empirical trends – with their correlates - from unresolved methodological issues. As such, this work appears useful to inform the policy debate and practice, in a phase characterized by a prospective reorientation of public eServices provision.

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Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 51240.

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Date of creation: Aug 2013
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Handle: RePEc:pra:mprapa:51240
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  1. Arduini, Davide & Belotti, Federico & Denni, Mario & Giungato, Gerolamo & Zanfei, Antonello, 2010. "Technology adoption and innovation in public services the case of e-government in Italy," Information Economics and Policy, Elsevier, vol. 22(3), pages 257-275, July.
  2. Barbara Ubaldi, 2013. "Open Government Data: Towards Empirical Analysis of Open Government Data Initiatives," OECD Working Papers on Public Governance 22, OECD Publishing.
  3. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
  4. Chon-Kyun Kim, 2007. "A Cross-national Analysis of Global E-government," Public Organization Review, Springer, vol. 7(4), pages 317-329, December.
  5. Bijan Azad & Samer Faraj & Jie Mein Goh & Tony Feghali, 2010. "What Shapes Global Diffusion of e-Government: Comparing the Influence of National Governance Institutions," Journal of Global Information Management (JGIM), IGI Global, vol. 18(2), pages 85-104, April.
  6. Ford, George S., 2011. "Broadband expectations and the convergence of ranks," Telecommunications Policy, Elsevier, vol. 35(3), pages 213-219, April.
  7. Taipale, Sakari, 2013. "The use of e-government services and the Internet: The role of socio-demographic, economic and geographical predictors," Telecommunications Policy, Elsevier, vol. 37(4), pages 413-422.
  8. Panozzo, Fabrizio, 2000. "Management by decree. Paradoxes in the reform of the Italian public sector," Scandinavian Journal of Management, Elsevier, vol. 16(4), pages 357-373, December.
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