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The use of e-government services and the Internet: The role of socio-demographic, economic and geographical predictors


  • Taipale, Sakari


This article explores the use of e-government services from the perspective of digital divides. First, it aims to find out which socio-demographic, economic and geographical factors predict the use of e-government services. Second, the article aims to show whether these factors moderate the way in which the time spent on the Internet is associated with the use of e-government services. The article is based on survey data (N=612) collected in Finland in May–June 2011 and is analysed by using a logistic regression modelling. Results show that gender and income moderate the link between the Internet and e-government service use. The more that women use the Internet, the more they use the government's electronic services. However, among men, the use of e-services does not increase similarly with the use of the Internet. Regarding income indicators, results imply that e-service use increases with Internet use but only among the respondents with low income levels. Additionally, the article shows that education, children, income and the size of the place of residence have major effects on the use of the government's e-services. Lastly, the empirical results are briefly discussed in relation to the digital divide discussion and some policy implications are presented.

Suggested Citation

  • Taipale, Sakari, 2013. "The use of e-government services and the Internet: The role of socio-demographic, economic and geographical predictors," Telecommunications Policy, Elsevier, vol. 37(4), pages 413-422.
  • Handle: RePEc:eee:telpol:v:37:y:2013:i:4:p:413-422
    DOI: 10.1016/j.telpol.2012.05.005

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    References listed on IDEAS

    1. Strover, Sharon, 2001. "Rural internet connectivity," Telecommunications Policy, Elsevier, vol. 25(5), pages 331-347, June.
    2. Ira M. Wasserman & Marie Richmond‐Abbott, 2005. "Gender and the Internet: Causes of Variation in Access, Level, and Scope of Use," Social Science Quarterly, Southwestern Social Science Association, vol. 86(1), pages 252-270, March.
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    Cited by:

    1. Piia Tammpuu & Anu Masso, 2019. "Transnational Digital Identity as an Instrument for Global Digital Citizenship: The Case of Estonia’s E-Residency," Information Systems Frontiers, Springer, vol. 21(3), pages 621-634, June.
    2. Seri, Paolo & Bianchi, Annaflavia & Matteucci, Nicola, 2014. "Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers," Telecommunications Policy, Elsevier, vol. 38(5), pages 496-513.
    3. Gerpott, Torsten J. & Meinert, Phil, 2018. "Termination notice of mobile network operator customers after a tariff switch: An empirical study of postpaid subscribers in Germany," Telecommunications Policy, Elsevier, vol. 42(3), pages 212-226.
    4. Pérez-Morote, Rosario & Pontones-Rosa, Carolina & Núñez-Chicharro, Montserrat, 2020. "The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    5. Anca Elena-Bucea & Frederico Cruz-Jesus & Tiago Oliveira & Pedro Simões Coelho, 0. "Assessing the Role of Age, Education, Gender and Income on the Digital Divide: Evidence for the European Union," Information Systems Frontiers, Springer, vol. 0, pages 1-15.
    6. Serrano-Cinca, C. & Muñoz-Soro, J.F. & Brusca-Alijarde, I., 2015. "A multivariate study of the digital divide and digital exclusion," 26th European Regional ITS Conference, Madrid 2015 127178, International Telecommunications Society (ITS).

    More about this item


    e-government; Service; The Internet; Users; Adoption; Finland;


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