IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v154y2020ics0040162519313150.html

The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries

Author

Listed:
  • Pérez-Morote, Rosario
  • Pontones-Rosa, Carolina
  • Núñez-Chicharro, Montserrat

Abstract

Despite the significant amounts of public investment devoted to enhancing e-government over the last ten years, citizens’ use of this service is still limited, posing a challenge to national governments. By analysing panel data derived from 27 European countries for the period 2010 to 2018, our work confirms that citizens’ use of e-government services is influenced by supply-side e-government evaluations, citizens’ trust in governments and the digital divide associated to income and education. Moreover, a longitudinal cluster analysis allows us to identify patterns of behaviour between the countries as regards the way those variables interact with the use of e-government services over time. Relevant practical implications derive from the research that can guide public policy in the area of e-government.

Suggested Citation

  • Pérez-Morote, Rosario & Pontones-Rosa, Carolina & Núñez-Chicharro, Montserrat, 2020. "The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    • Handle: RePEc:eee:tefoso:v:154:y:2020:i:c:s0040162519313150
    DOI: 10.1016/j.techfore.2020.119973
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162519313150
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2020.119973?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Yueping Zheng & Hindy Lauer Schachter, 2017. "Explaining Citizens’ E-Participation Use: the Role of Perceived Advantages," Public Organization Review, Springer, vol. 17(3), pages 409-428, September.
    2. Glyptis, Loukas & Christofi, Michael & Vrontis, Demetris & Giudice, Manlio Del & Dimitriou, Salomi & Michael, Panayiota, 2020. "E-Government implementation challenges in small countries: The project manager's perspective," Technological Forecasting and Social Change, Elsevier, vol. 152(C).
    3. de Juana-Espinosa, Susana & Luján-Mora, Sergio, 2019. "Open government data portals in the European Union: Considerations, development, and expectations," Technological Forecasting and Social Change, Elsevier, vol. 149(C).
    4. Codagnone, Cristiano & Misuraca, Gianluca & Savoldelli, Alberto & Lupiañez-Villanueva, Francisco, 2015. "Institutional isomorphism, policy networks, and the analytical depreciation of measurement indicators: The case of the EU e-government benchmarking," Telecommunications Policy, Elsevier, vol. 39(3), pages 305-319.
    5. Taipale, Sakari, 2013. "The use of e-government services and the Internet: The role of socio-demographic, economic and geographical predictors," Telecommunications Policy, Elsevier, vol. 37(4), pages 413-422.
    6. Sepasgozar, Samad M.E. & Hawken, Scott & Sargolzaei, Sharifeh & Foroozanfa, Mona, 2019. "Implementing citizen centric technology in developing smart cities: A model for predicting the acceptance of urban technologies," Technological Forecasting and Social Change, Elsevier, vol. 142(C), pages 105-116.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Malodia, Suresh & Dhir, Amandeep & Mishra, Mahima & Bhatti, Zeeshan Ahmed, 2021. "Future of e-Government: An integrated conceptual framework," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    2. Seri, Paolo & Bianchi, Annaflavia & Matteucci, Nicola, 2014. "Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers," Telecommunications Policy, Elsevier, vol. 38(5), pages 496-513.
    3. Radtke, Jörg, 2025. "E-participation in energy transitions: What does it mean? Chances and challenges within Germany's Energiewende," Technological Forecasting and Social Change, Elsevier, vol. 210(C).
    4. Łukasz Brzeziński & Magdalena Krystyna Wyrwicka, 2022. "Fundamental Directions of the Development of the Smart Cities Concept and Solutions in Poland," Energies, MDPI, vol. 15(21), pages 1-52, November.
    5. Bresciani, Stefano & Puertas, Rosa & Ferraris, Alberto & Santoro, Gabriele, 2021. "Innovation, environmental sustainability and economic development: DEA-Bootstrap and multilevel analysis to compare two regions," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
    6. Kummitha, Rama Krishna Reddy, 2020. "Why distance matters: The relatedness between technology development and its appropriation in smart cities," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
    7. Fatemeh Mohammad Ebrahimzadeh Sepasgozar & Usef Ramzani & Sabbar Ebrahimzadeh & Sharifeh Sargolzae & Samad Sepasgozar, 2020. "Technology Acceptance in e-Governance: A Case of a Finance Organization," JRFM, MDPI, vol. 13(7), pages 1-17, June.
    8. Angelidou, M. & Politis, C. & Panori, A. & Bakratsas, T. & Fellnhofer, K., 2022. "Emerging smart city, transport and energy trends in urban settings: Results of a pan-European foresight exercise with 120 experts," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
    9. Yueping Zheng & Liang Ma, 2022. "How Citizen Demand Affects the Process of M-Government Adoption: An Empirical Study in China," Electronic Commerce Research, Springer, vol. 22(4), pages 1407-1433, December.
    10. Marimuthu, Malliga & D'Souza, Clare & Shukla, Yupal, 2022. "Integrating community value into the adoption framework: A systematic review of conceptual research on participatory smart city applications," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    11. Patrycja Szarek-Iwaniuk & Adam Senetra, 2020. "Access to ICT in Poland and the Co-Creation of Urban Space in the Process of Modern Social Participation in a Smart City—A Case Study," Sustainability, MDPI, vol. 12(5), pages 1-21, March.
    12. Jadrić, Mario & Mijač, Tea & Ćukušić, Maja, 2020. "Identifying Costs and Benefits of Smart City Applications from End-users' Perspective," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2020), Virtual Conference, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Virtual Conference, 10-12 September 2020, pages 398-409, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    13. Anna Eliza Wolnowska & Lech Kasyk, 2022. "Transport Preferences of City Residents in the Context of Urban Mobility and Sustainable Development," Energies, MDPI, vol. 15(15), pages 1-32, August.
    14. Maričić Milica & Ribić Maja & Uskoković Veljko & Drinjak Nikola, 2025. "Trends and Patterns in Shared Accommodation in Europe and Serbia: What Do We Know So Far?," Business Systems Research, Sciendo, vol. 16(1), pages 104-129.
    15. Chen Pan & Haibo Li & Lu Wang & Jiawei Wu & Mengshun Lee & Yalong Xing & Xiaodong Liu, 2025. "RETRACTED ARTICLE: Catalyzing Urban Dynamics: Fostering Information Exchange, Encouraging Innovation, and Facilitating Knowledge Creation in the Macau Peninsula," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(2), pages 6930-6983, June.
    16. Zaheer Allam & Ayyoob Sharifi & Damien Giurco & Samantha A. Sharpe, 2021. "On the Theoretical Conceptualisations, Knowledge Structures and Trends of Green New Deals," Sustainability, MDPI, vol. 13(22), pages 1-25, November.
    17. John Coffie Azamela & Zhiwei Tang & Owusu Ackah & Swanzy Awozum, 2022. "Assessing the Antecedents of E-Government Adoption: A Case of the Ghanaian Public Sector," SAGE Open, , vol. 12(2), pages 21582440221, May.
    18. Aravindi Samarakkody & Dilanthi Amaratunga & Richard Haigh, 2023. "Technological Innovations for Enhancing Disaster Resilience in Smart Cities: A Comprehensive Urban Scholar’s Analysis," Sustainability, MDPI, vol. 15(15), pages 1-22, August.
    19. Aldona Podgórniak-Krzykacz & Justyna Przywojska & Justyna Wiktorowicz, 2020. "Smart and Age-Friendly Communities in Poland. An Analysis of Institutional and Individual Conditions for a New Concept of Smart Development of Ageing Communities," Energies, MDPI, vol. 13(9), pages 1-23, May.
    20. Bhatti, Zeeshan Ahmed & Arain, Ghulam Ali & Akram, Muhammad Shakaib & Fang, Yu-Hui & Yasin, Hina Mahboob, 2020. "Constructive voice behavior for social change on social networking sites: A reflection of moral identity," Technological Forecasting and Social Change, Elsevier, vol. 157(C).

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:154:y:2020:i:c:s0040162519313150. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.