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Institutional isomorphism, policy networks, and the analytical depreciation of measurement indicators: The case of the EU e-government benchmarking

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  • Codagnone, Cristiano
  • Misuraca, Gianluca
  • Savoldelli, Alberto
  • Lupiañez-Villanueva, Francisco

Abstract

This article discusses the socio-political dimension of measurement in the context of benchmarking e-government within the European Union׳s Open Method of Coordination. It provides empirical evidence of how this has resulted in institutional isomorphism within the self-referential policy network community involved in the benchmarking process. It argues that the policy prominence retained by supply-side benchmarking of e-government has probably indirectly limited efforts made to measure and evaluate more tangible impacts. High scores in EU benchmarking have contributed to increasing the institutionally-perceived quality but not necessarily the real quality and utility of e-government services. The article concludes by outlining implications for policy and practical recommendations for filling the gaps identified in measurement and evaluation of e-government. It proposes a more comprehensive policy benchmarking framework, which aims to ensure a gradual improvement in measurement activities with indicators that reflect and follow the pace of change, align measurement activities to evaluation needs and, eventually, reduce measurement error.

Suggested Citation

  • Codagnone, Cristiano & Misuraca, Gianluca & Savoldelli, Alberto & Lupiañez-Villanueva, Francisco, 2015. "Institutional isomorphism, policy networks, and the analytical depreciation of measurement indicators: The case of the EU e-government benchmarking," Telecommunications Policy, Elsevier, vol. 39(3), pages 305-319.
    • Handle: RePEc:eee:telpol:v:39:y:2015:i:3:p:305-319
    DOI: 10.1016/j.telpol.2015.01.005
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    References listed on IDEAS

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    1. Andrea Saltelli & Beatrice D’Hombres & Jochen Jesinghaus & Anna Manca & Massimiliano Mascherini & Michela Nardo & Michaela Saisana, 2011. "Indicators for European Union Policies. Business as Usual?," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 102(2), pages 197-207, June.
    2. Lemuria Carter & Vishanth Weerakkody, 2008. "E-government adoption: A cultural comparison," Information Systems Frontiers, Springer, vol. 10(4), pages 473-482, September.
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    Cited by:

    1. Cîmpan Marius & Pacuraru-Ionescu Catalin-Paul & Borlea Sorin Nicolae & Jansen Adela, 2023. "Connections between the Model of the Supreme Public Audit Institution and Some Economic, Social, Political, and Cultural Variables," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 17(1), pages 2036-2052, July.
    2. Cristiano CODAGNONE & Giovanni LIVA & Egidijus BARCEVICIUS & Gianluca MISURACA & Luka KLIMAVICIUTE & Michele BENEDETTI & Irene VANINI & Giancarlo VECCHI & Emily RYEN GLOINSON & Katherine STEWART & Sti, 2020. "Assessing the impacts of digital government transformation in the EU: Conceptual framework and empirical case studies," JRC Research Reports JRC120865, Joint Research Centre.
    3. Jason Monios, 2017. "Policy transfer or policy churn? Institutional isomorphism and neoliberal convergence in the transport sector," Environment and Planning A, , vol. 49(2), pages 351-371, February.
    4. Petrović, Marijana & Bojković, Nataša & Stamenković, Mladen & Anić, Ivan, 2018. "Supporting performance appraisal in ELECTRE based stepwise benchmarking model," Omega, Elsevier, vol. 78(C), pages 237-251.
    5. Pérez-Morote, Rosario & Pontones-Rosa, Carolina & Núñez-Chicharro, Montserrat, 2020. "The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    6. Reggi, Luigi & Gil-Garcia, J. Ramon, 2021. "Addressing territorial digital divides through ICT strategies: Are investment decisions consistent with local needs?," MPRA Paper 105003, University Library of Munich, Germany.

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