IDEAS home Printed from https://ideas.repec.org/a/eee/joreco/v73y2023ics0969698923001133.html
   My bibliography  Save this article

Investigating innovation diffusion, social influence, and personal inner forces to understand people's participation in online e-waste recycling

Author

Listed:
  • Lyu, Tu
  • Chen, Hao
  • Guo, Yulin

Abstract

By integrating the elaboration likelihood model (ELM), innovation diffusion theory (IDT) and social cognition theory (SCT), this study constructs a research model through which to explore the key factors and their influence mechanisms to understand people's participation in online e-waste recycling. Based on the ELM, we believe that people's behavioral intention to participate in online e-waste recycling is affected by the information processing of central and peripheral routes. Based on IDT, we take the perceived innovation characteristics as the key elements of the central route and consider social influence as the key element of the peripheral route. At the same time, we consider personal inner force factors, based on SCT, as the functional condition of the information processing mode to explore the moderating effects of privacy concern, pricing fairness concern, and environmental concern on the information processing of the central and peripheral routes. By taking discarded mobile phones as an example, we collect 475 valid samples to test our research model using the structural equation modelling (SEM) approach. The results confirm that perceived innovation characteristics and social influence are two factors that motivate people to participate in online e-waste recycling and that the three kinds of inner forces have different moderating effects on perceived innovation characteristics and social influence. Based on the above findings, this study puts forward some policy proposals.

Suggested Citation

  • Lyu, Tu & Chen, Hao & Guo, Yulin, 2023. "Investigating innovation diffusion, social influence, and personal inner forces to understand people's participation in online e-waste recycling," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    • Handle: RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923001133
    DOI: 10.1016/j.jretconser.2023.103366
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969698923001133
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jretconser.2023.103366?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Iyengar, Shanto, 1987. "Television News and Citizens' Explanations of National Affairs," American Political Science Review, Cambridge University Press, vol. 81(3), pages 815-831, September.
    2. Jiang, Yi & Wang, Xueqin & Yuen, Kum Fai, 2021. "Augmented reality shopping application usage: The influence of attitude, value, and characteristics of innovation," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    3. Kumar, Anil & Prakash, Gyan & Kumar, Gaurav, 2021. "Does environmentally responsible purchase intention matter for consumers? A predictive sustainable model developed through an empirical study," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    4. Mohammad Daradkeh, 2022. "The Relationship Between Persuasion Cues and Idea Adoption in Virtual Crowdsourcing Communities: Evidence From a Business Analytics Community," International Journal of Knowledge Management (IJKM), IGI Global, vol. 18(1), pages 1-34, January.
    5. Sidra Ramzan & Chenguang Liu & Yan Xu & Hina Munir & Bhumika Gupta, 2021. "The adoption of online e-waste collection platform to improve environmental sustainability: an empirical study of Chinese millennials," Post-Print hal-03552267, HAL.
    6. Zhang, Bin & Du, Zhanjie & Wang, Bo & Wang, Zhaohua, 2019. "Motivation and challenges for e-commerce in e-waste recycling under “Big data” context: A perspective from household willingness in China," Technological Forecasting and Social Change, Elsevier, vol. 144(C), pages 436-444.
    7. Cao, Jian & Lu, Bo & Chen, Yangyang & Zhang, Xuemei & Zhai, Guangshu & Zhou, Gengui & Jiang, Boxin & Schnoor, Jerald L., 2016. "Extended producer responsibility system in China improves e-waste recycling: Government policies, enterprise, and public awareness," Renewable and Sustainable Energy Reviews, Elsevier, vol. 62(C), pages 882-894.
    8. Barbara Bigliardi & Domenico Campisi & Giovanna Ferraro & Serena Filippelli & Francesco Galati & Alberto Petroni, 2020. "The Intention to Purchase Recycled Products: Towards an Integrative Theoretical Framework," Sustainability, MDPI, vol. 12(22), pages 1-20, November.
    9. Matemba, Elizabeth D. & Li, Guoxin, 2018. "Consumers' willingness to adopt and use WeChat wallet: An empirical study in South Africa," Technology in Society, Elsevier, vol. 53(C), pages 55-68.
    10. Nasiri, Mohammad Sadegh & Shokouhyar, Sajjad, 2021. "Actual consumers' response to purchase refurbished smartphones: Exploring perceived value from product reviews in online retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    11. Saphores, Jean-Daniel M. & Ogunseitan, Oladele A. & Shapiro, Andrew A., 2012. "Willingness to engage in a pro-environmental behavior: An analysis of e-waste recycling based on a national survey of U.S. households," Resources, Conservation & Recycling, Elsevier, vol. 60(C), pages 49-63.
    12. Alzubaidi, Hawazin & Slade, Emma L. & Dwivedi, Yogesh K., 2021. "Examining antecedents of consumers’ pro-environmental behaviours: TPB extended with materialism and innovativeness," Journal of Business Research, Elsevier, vol. 122(C), pages 685-699.
    13. Tsai, Yao-Te & Tiwasing, Praewwanit, 2021. "Customers’ intention to adopt smart lockers in last-mile delivery service: A multi-theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    14. Sohal, Amrik & Nand, Alka Ashwini & Goyal, Preeti & Bhattacharya, Ananya, 2022. "Developing a circular economy: An examination of SME’s role in India," Journal of Business Research, Elsevier, vol. 142(C), pages 435-447.
    15. Alzaidi, Maram Saeed & Agag, Gomaa, 2022. "The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
    16. Shankar, Amit & Jebarajakirthy, Charles & Ashaduzzaman, Md, 2020. "How do electronic word of mouth practices contribute to mobile banking adoption?," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    17. Gary C. Moore & Izak Benbasat, 1991. "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation," Information Systems Research, INFORMS, vol. 2(3), pages 192-222, September.
    18. Wasim Qazi & Syed Ali Raza & Nida Shah, 2018. "Acceptance of e-book reading among higher education students in a developing country: the modified diffusion innovation theory," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 27(2), pages 222-245.
    19. Rajak, Manindra & Shaw, Krishnendu, 2021. "An extension of technology acceptance model for mHealth user adoption," Technology in Society, Elsevier, vol. 67(C).
    20. Tseng, Shun-Yao & Wang, Ching-Nan, 2016. "Perceived risk influence on dual-route information adoption processes on travel websites," Journal of Business Research, Elsevier, vol. 69(6), pages 2289-2296.
    21. Xu, Jinying & Lu, Weisheng, 2022. "Developing a human-organization-technology fit model for information technology adoption in organizations," Technology in Society, Elsevier, vol. 70(C).
    22. Jian Cao & Jiayang Xu & Hui Wang & Xuemei Zhang & Xihui Chen & Yunwen Zhao & Xiaoli Yang & Gengui Zhou & Jerald L. Schnoor, 2018. "Innovating Collection Modes for Waste Electrical and Electronic Equipment in China," Sustainability, MDPI, vol. 10(5), pages 1-33, May.
    23. Park, JungKun & Ahn, Jiseon & Thavisay, Toulany & Ren, Tianbao, 2019. "Examining the role of anxiety and social influence in multi-benefits of mobile payment service," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 140-149.
    24. Chih-Jou Chen & Pei-Hsuan Tsai & Jia-Wei Tang, 2022. "How informational-based readiness and social influence affect usage intentions of self-service stores through different routes: an elaboration likelihood model perspective," Asia Pacific Business Review, Taylor & Francis Journals, vol. 28(3), pages 380-409, May.
    25. Sepasgozar, Samad M.E. & Hawken, Scott & Sargolzaei, Sharifeh & Foroozanfa, Mona, 2019. "Implementing citizen centric technology in developing smart cities: A model for predicting the acceptance of urban technologies," Technological Forecasting and Social Change, Elsevier, vol. 142(C), pages 105-116.
    26. Tingting Liu & Zichen Zheng & Zhichao Wen & Shangyun Wu & Yaru Liu & Jing Cao & Zhixiong Weng, 2022. "Factors Influencing Residents’ Behavior in Internet Recycling: From the Perspective of the Adoption of New Technology," IJERPH, MDPI, vol. 19(10), pages 1-16, May.
    27. Kwon, Wi-Suk & Woo, Hongjoo & Sadachar, Amrut & Huang, Xiao, 2021. "External pressure or internal culture? An innovation diffusion theory account of small retail businesses’ social media use," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    28. Nastjuk, Ilja & Herrenkind, Bernd & Marrone, Mauricio & Brendel, Alfred Benedikt & Kolbe, Lutz M., 2020. "What drives the acceptance of autonomous driving? An investigation of acceptance factors from an end-user's perspective," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    29. Shaw, Norman & Eschenbrenner, Brenda & Brand, Benedikt M., 2022. "Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    30. Evgeniya Yushkova & Yunting Feng, 2017. "What explains the intention to bring mobile phones for recycling? A study on university students in China and Germany," International Economics and Economic Policy, Springer, vol. 14(3), pages 501-516, July.
    31. Andrea Urbinati & Davide Chiaroni & Vittorio Chiesa & Federico Frattini, 2019. "The Role of Business Model Design in the Diffusion of Innovations: An Analysis of a Sample of Unicorn-Tech Companies," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 16(01), pages 1-64, February.
    32. Alyahya, Mansour & Agag, Gomaa & Aliedan, Meqbel & Abdelmoety, Ziad Hassan & Daher, Maya Mostafa, 2023. "A sustainable step forward: Understanding factors affecting customers’ behaviour to purchase remanufactured products," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    33. Hong Thi Thu Nguyen & Rern-Jay Hung & Chun-Hung Lee & Hang Thi Thu Nguyen, 2018. "Determinants of Residents’ E-Waste Recycling Behavioral Intention: A Case Study from Vietnam," Sustainability, MDPI, vol. 11(1), pages 1-24, December.
    34. Lorenz Graf-Vlachy & Katharina Buhtz & Andreas König, 2018. "Social influence in technology adoption: taking stock and moving forward," Management Review Quarterly, Springer, vol. 68(1), pages 37-76, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bhukya, Ramulu & Paul, Justin, 2023. "Social influence research in consumer behavior: What we learned and what we need to learn? – A hybrid systematic literature review," Journal of Business Research, Elsevier, vol. 162(C).
    2. Foroughi, Behzad & Nhan, Pham Viet & Iranmanesh, Mohammad & Ghobakhloo, Morteza & Nilashi, Mehrbakhsh & Yadegaridehkordi, Elaheh, 2023. "Determinants of intention to use autonomous vehicles: Findings from PLS-SEM and ANFIS," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    3. Alyahya, Mansour & Agag, Gomaa & Aliedan, Meqbel & Abdelmoety, Ziad H., 2023. "Understanding the factors affecting consumers’ behaviour when purchasing refurbished products: A chaordic perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    4. Li, Dun & Huang, Youlin & Qian, Lixian, 2022. "Potential adoption of robotaxi service: The roles of perceived benefits to multiple stakeholders and environmental awareness," Transport Policy, Elsevier, vol. 126(C), pages 120-135.
    5. Mihai Andronie & George Lãzãroiu & Roxana ?tefãnescu & Lumini?a Ionescu & Mãdãlina Coco?atu, 2021. "Neuromanagement decision-making and cognitive algorithmic processes in the technological adoption of mobile commerce apps," Oeconomia Copernicana, Institute of Economic Research, vol. 12(4), pages 1033-1062, December.
    6. Ayisha Siddiqua & Maisa El Gamal & Waheed Kareem Abdul & Lama Mahmoud & Fares M Howari, 2022. "E-Device Purchase and Disposal Behaviours in the UAE: An Exploratory Study," Sustainability, MDPI, vol. 14(8), pages 1-23, April.
    7. Samadzad, Mahdi & Nosratzadeh, Hossein & Karami, Hossein & Karami, Ali, 2023. "What are the factors affecting the adoption and use of electric scooter sharing systems from the end user's perspective?," Transport Policy, Elsevier, vol. 136(C), pages 70-82.
    8. Shankar, Amit & Dhir, Amandeep & Talwar, Shalini & Islam, Nazrul & Sharma, Piyush, 2022. "Balancing food waste and sustainability goals in online food delivery: Towards a comprehensive conceptual framework," Technovation, Elsevier, vol. 117(C).
    9. Jiang, Yi & Lai, Po-Lin & Yang, Ching-Chiao & Wang, Xinchen, 2023. "Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    10. Maduku, Daniel K. & Mpinganjira, Mercy & Rana, Nripendra P. & Thusi, Philile & Ledikwe, Aobakwe & Mkhize, Njabulo Happy-boy, 2023. "Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage: The moderating role of technology anxiety," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
    11. Chang Wang & Tingting Zhu & Hailin Yao & Qiao Sun, 2020. "The Impact of Green Information on the Participation Intention of Consumers in Online Recycling: An Experimental Study," Sustainability, MDPI, vol. 12(6), pages 1-16, March.
    12. Gartner, Johannes & Fink, Matthias & Maresch, Daniela, 2022. "The Role of Fear of Missing Out and Experience in the Formation of SME Decision Makers’ Intentions to Adopt New Manufacturing Technologies," Technological Forecasting and Social Change, Elsevier, vol. 180(C).
    13. Mombeuil, Claudel & Uhde, Helena, 2021. "Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat Pay: A mixed-method two-phase design study," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    14. Jiayang Xu & Jian Cao & Yunfei Wang & Xiangrong Shi & Jiayun Zeng, 2020. "Evolutionary Game on Government Regulation and Green Supply Chain Decision-Making," Energies, MDPI, vol. 13(3), pages 1-25, February.
    15. Moghavvemi, Sedigheh & Mei, Tan Xin & Phoong, Seuk Wai & Phoong, Seuk Yen, 2021. "Drivers and barriers of mobile payment adoption: Malaysian merchants' perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    16. Bölen, Mehmet Cem, 2020. "From traditional wristwatch to smartwatch: Understanding the relationship between innovation attributes, switching costs and consumers' switching intention," Technology in Society, Elsevier, vol. 63(C).
    17. Anshu, Kumari & Shankar, Amit & Behl, Abhishek & Pereira, Vijay & Laker, Benjamin, 2022. "Impact of barriers of value co-creation on consumers' innovation resistance behavior: Investigating the moderation role of the DART model," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    18. Fuyong Lu & Xian Huang & Xintao Wang, 2022. "Willingness to Pay for Mobile Health Live Streaming during the COVID-19 Pandemic: Integrating TPB with Compatibility," Sustainability, MDPI, vol. 14(23), pages 1-22, November.
    19. Cheng-Chia Yang & Shang-Yu Yang & Yu-Chia Chang, 2023. "Predicting Older Adults’ Mobile Payment Adoption: An Extended TAM Model," IJERPH, MDPI, vol. 20(2), pages 1-17, January.
    20. Manchanda, Parul & Arora, Nupur & Nazir, Owais & Islam, Jamid Ul, 2023. "Cultivating sustainability consciousness through mindfulness: An application of theory of mindful-consumption," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923001133. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/journal-of-retailing-and-consumer-services .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.