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Analysis of the Diffusion of E-services in Public Sector Using the Decision Tree Method

In: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018

Author

Listed:
  • Kašćelan, Ljiljana
  • Lazović, Vujica
  • Đuričković, Tamara
  • Rondović Biljana

Abstract

The results of the this study showed that there is a difference in individual and interactive impact of technological, organizational and environmental factors on the diffusion of e-services in the public sector, as well as a difference regarding the factors that independently impact the diffusion of e-services oriented to citizens and those oriented to business. The results of the study also showed that external factors have a predominant impact on the diffusion of e-services oriented to citizens, while, in the case of e-services oriented to business, in addition to external factors, technical factors also have a high impact. For the purposes of this paper, based on the Technology-Organization-Environment framework (TOE), the conceptual model suitable for e-services in the public sector is developed, while the Decision Tree (DT) Method is used for testing the effects of the proposed variables. This study offers valuable inputs both for the government, for creators of national strategies oriented towards the promotion and support of the availability and usage of electronic services in the public sector, which is very important especially for developing countries.

Suggested Citation

  • Kašćelan, Ljiljana & Lazović, Vujica & Đuričković, Tamara & Rondović Biljana, 2018. "Analysis of the Diffusion of E-services in Public Sector Using the Decision Tree Method," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2018), Split, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018, pages 38-48, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    • Handle: RePEc:zbw:entr18:183813
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    References listed on IDEAS

    as
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    5. Satish Krishnan & Thompson S.H. Teo, 2012. "Moderating effects of governance on information infrastructure and e-government development," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 63(10), pages 1929-1946, October.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    ICT diffusion; public e-services; decision tree; TOE framework;
    All these keywords.

    JEL classification:

    • C53 - Mathematical and Quantitative Methods - - Econometric Modeling - - - Forecasting and Prediction Models; Simulation Methods
    • C83 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Survey Methods; Sampling Methods
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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