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The changing organization of innovation in public services.The case of digital library

Author

Listed:
  • Ada Scupola

    (Roskilde University, Denmark)

  • Antonello Zanfei

    () (Department of Economics, Society & Politics, Universit? di Urbino "Carlo Bo")

Abstract

Based on a longitudinal case study of virtual library development, we highlight three important aspects that characterize the links between governance and innovation in public sector innovation. First, the examined case shows that the organizational complexities have increased in the transition from what could be considered as a spurious New Public Management approach, which incorporates elements of the traditional hierarchical model and elements of market-like competition, towards a ?networked model? implying more emphasis on bottom-up decision making and a greater involvement of end users. Second, we provide evidence of increasing co-creation activities in which end users are involved not only in choosing out of a given menu of alternative solutions to given problems, but also in the definition of the menu itself, and in shaping and implementing innovative solutions. Third, the increasing involvement of users has created important innovation opportunities that are more and more characterized by their frugal/bricolage nature, hence more localized but not necessarily trivial and relatively easy to diffuse to different contexts.

Suggested Citation

  • Ada Scupola & Antonello Zanfei, 2014. "The changing organization of innovation in public services.The case of digital library," Working Papers 1411, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2014.
  • Handle: RePEc:urb:wpaper:14_11
    as

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    File URL: http://www.econ.uniurb.it/RePEc/urb/wpaper/WP_14_11.pdf
    File Function: First version, 2014
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    References listed on IDEAS

    as
    1. Lars Fuglsang, 2010. "Bricolage and invisible innovation in public service innovation," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 67-87.
    2. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
    3. Arduini, Davide & Denni, Mario & Lucchese, Matteo & Nurra, Alessandra & Zanfei, Antonello, 2013. "The role of technology, organization and contextual factors in the development of e-Government services: An empirical analysis on Italian Local Public Administrations," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 177-189.
    4. Fountain, Jane E., 2003. "Information, Institutions and Governance: Advancing a Basic Social Science Research Program for Digital Government," Working Paper Series rwp03-004, Harvard University, John F. Kennedy School of Government.
    5. Arduini, Davide & Belotti, Federico & Denni, Mario & Giungato, Gerolamo & Zanfei, Antonello, 2010. "Technology adoption and innovation in public services the case of e-government in Italy," Information Economics and Policy, Elsevier, vol. 22(3), pages 257-275, July.
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    Keywords

    Governance; Innovation; Public Sector; Services; ICT.;

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