IDEAS home Printed from https://ideas.repec.org/p/urb/wpaper/14_11.html
   My bibliography  Save this paper

The changing organization of innovation in public services.The case of digital library

Author

Listed:
  • Ada Scupola

    (Roskilde University, Denmark)

  • Antonello Zanfei

    (Department of Economics, Society & Politics, Università di Urbino "Carlo Bo")

Abstract

Based on a longitudinal case study of virtual library development, we highlight three important aspects that characterize the links between governance and innovation in public sector innovation. First, the examined case shows that the organizational complexities have increased in the transition from what could be considered as a spurious New Public Management approach, which incorporates elements of the traditional hierarchical model and elements of market-like competition, towards a ?networked model? implying more emphasis on bottom-up decision making and a greater involvement of end users. Second, we provide evidence of increasing co-creation activities in which end users are involved not only in choosing out of a given menu of alternative solutions to given problems, but also in the definition of the menu itself, and in shaping and implementing innovative solutions. Third, the increasing involvement of users has created important innovation opportunities that are more and more characterized by their frugal/bricolage nature, hence more localized but not necessarily trivial and relatively easy to diffuse to different contexts.

Suggested Citation

  • Ada Scupola & Antonello Zanfei, 2014. "The changing organization of innovation in public services.The case of digital library," Working Papers 1411, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2014.
  • Handle: RePEc:urb:wpaper:14_11
    as

    Download full text from publisher

    File URL: http://www.econ.uniurb.it/RePEc/urb/wpaper/WP_14_11.pdf
    File Function: First version, 2014
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Lars Fuglsang, 2010. "Bricolage and invisible innovation in public service innovation," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 67-87.
    2. Arduini, Davide & Denni, Mario & Lucchese, Matteo & Nurra, Alessandra & Zanfei, Antonello, 2013. "The role of technology, organization and contextual factors in the development of e-Government services: An empirical analysis on Italian Local Public Administrations," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 177-189.
    3. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
    4. Arduini, Davide & Belotti, Federico & Denni, Mario & Giungato, Gerolamo & Zanfei, Antonello, 2010. "Technology adoption and innovation in public services the case of e-government in Italy," Information Economics and Policy, Elsevier, vol. 22(3), pages 257-275, July.
    5. Fountain, Jane E., 2003. "Information, Institutions and Governance: Advancing a Basic Social Science Research Program for Digital Government," Working Paper Series rwp03-004, Harvard University, John F. Kennedy School of Government.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Arduini, Davide & Denni, Mario & Lucchese, Matteo & Nurra, Alessandra & Zanfei, Antonello, 2013. "The role of technology, organization and contextual factors in the development of e-Government services: An empirical analysis on Italian Local Public Administrations," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 177-189.
    2. Seri, Paolo & Bianchi, Annaflavia & Matteucci, Nicola, 2014. "Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers," Telecommunications Policy, Elsevier, vol. 38(5), pages 496-513.
    3. Djellal, Faridah & Gallouj, Faïz & Miles, Ian, 2013. "Two decades of research on innovation in services: Which place for public services?," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 98-117.
    4. Tor Helge Aas & Nina Jentoft & Mikaela Vasstrøm, 2016. "Managing innovation of care services: An exploration of Norwegian municipalities," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1215762-121, December.
    5. Aurelio Bruzzo, 2016. "Theoretical references for the territorial delimitation of Regions," Argomenti, University of Urbino Carlo Bo, Department of Economics, Society & Politics, vol. 3(3), pages 1-26, January-A.
    6. Reggi, Luigi & Arduini, Davide & Biagetti, Marco & Zanfei, Antonello, 2014. "How advanced are Italian regions in terms of public e-services? The construction of a composite indicator to analyze patterns of innovation diffusion in the public sector," Telecommunications Policy, Elsevier, vol. 38(5), pages 514-529.
    7. Dag Ingvar Jacobsen, 2018. "Adopting and Refining e-services — the Role of Organization Size," Public Organization Review, Springer, vol. 18(1), pages 111-123, March.
    8. Benoit Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "L'innovation dans les services publics à la lumière des paradigmes de l'administration publique et des perspectives des Service Innovation Studies," Working Papers halshs-01934287, HAL.
    9. Witell, Lars & Gebauer, Heiko & Jaakkola, Elina & Hammedi, Wafa & Patricio, Lia & Perks, Helen, 2017. "A bricolage perspective on service innovation," Journal of Business Research, Elsevier, vol. 79(C), pages 290-298.
    10. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation," Working Papers halshs-01934275, HAL.
    11. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2019. "Towards a servitization of innovation networks: from traditional innovation networks to public service innovation networks for social innovation," Post-Print halshs-03177975, HAL.
    12. Paolo Seri, 2015. "L’Egovernment nelle Marche," PRISMA Economia - Societ - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 122-136.
    13. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public service innovation networks (PSINs): an instrument for collaborative innovation and value co-creation in public service(s)," Working Papers halshs-01934284, HAL.
    14. FaÏz Gallouj, 2012. "Service: innovation, performance and public policy," Working Papers hal-01111765, HAL.
    15. Maria Chiara Di Guardo & Francesca Cabiddu, 2015. "E-service innovation: combining directed and practice-based approaches," The Service Industries Journal, Taylor & Francis Journals, vol. 35(1-2), pages 81-95, January.
    16. Faridah Djellal & Faïz Gallouj, 2015. "Taking into account hidden innovation in innovation networks: the role of public-private innovation networks in services," Working Papers halshs-01191137, HAL.
    17. Arundel, Anthony & Huber, Dorothea, 2013. "From too little to too much innovation? Issues in measuring innovation in the public sector," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 146-159.
    18. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Services in innovation networks and innovation networks in services: from traditional innovation networks (TINs) to public service innovation networks (PSINs)," Post-Print halshs-01934282, HAL.
    19. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
    20. Masud Rana & Gazi Md. Shakhawat Hossain & Maruf Hasan, 2020. "Effectiveness of entrepreneurship skill development training – A case study at RUDSETI in Chitradurga District, Karnataka," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 11(3), pages 30-44, September.

    More about this item

    Keywords

    Governance; Innovation; Public Sector; Services; ICT.;
    All these keywords.

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:urb:wpaper:14_11. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: . General contact details of provider: https://edirc.repec.org/data/feurbit.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Carmela Nicoletti (email available below). General contact details of provider: https://edirc.repec.org/data/feurbit.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.