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“Service” Municipal Administration as Part of the Development of Youth Entrepreneurship in Russia

Author

Listed:
  • Svetlana E. Martynova

    (Tomsk State University)

  • Yuri Glebovich Dmitriev

    (Tomsk State University)

  • Marina M. Gajfullina

    (Tomsk State University)

  • Yulia A. Totskaya

    (Tomsk State University)

Abstract

The study offers a development of the social technologies of “service” municipal administration. The consumers’ opinions should be taken into consideration when determining the nomenclature and standards of their provision, which include the quality parameters that the consumers consider important. In addition, “service” relations imply the assessment of consumer satisfaction with the services and the correction of services based on the results of the assessment. Since this interaction implies communication between the municipal administration body and service users, it is necessary to focus on communicative technologies that are capable of providing a full cycle of service development and improvement for young entrepreneurs. Communications should help determine the expectations associated with a service, raise awareness thereof, and involve young people in the decisions related to the provision of services.

Suggested Citation

  • Svetlana E. Martynova & Yuri Glebovich Dmitriev & Marina M. Gajfullina & Yulia A. Totskaya, 2017. "“Service” Municipal Administration as Part of the Development of Youth Entrepreneurship in Russia," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 133(3), pages 1151-1164, September.
    • Handle: RePEc:spr:soinre:v:133:y:2017:i:3:d:10.1007_s11205-016-1406-2
    DOI: 10.1007/s11205-016-1406-2
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    References listed on IDEAS

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    Cited by:

    1. Svetlana Martynova & Polina Sazonova, 2018. "Women's Entrepreneurship in the Innovative Regions of Russia in the Mirror of Qualitative Sociological Research," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 843-858.
    2. Shuakhbay Zamanbekov & Amangeldy Dogalov & Darkhan Zamanbekov & Aigul Bildebayeva & Almagul Cheirkhanova & Aigul Bakirbekova & Bakytkul Sikhimbayeva, 2020. "Regional development of small and midsize businesses in the conditions of forming of innovative economy of Kazakhstan: a case study," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 8(1), pages 618-639, September.

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