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Hidden Persuaders: Do Small Gifts Lubricate Business Negotiations?

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  • Michel André Maréchal

    (Department of Economics, University of Zurich, CH-8006 Zurich, Switzerland)

  • Christian Thöni

    (Faculty of Law, Criminal Justice and Public Administration, University of Lausanne, CH-1015 Lausanne, Switzerland)

Abstract

Gift-giving customs are ubiquitous in social, political, and business life. Legal regulation and industry guidelines for gifts are often based on the assumption that large gifts potentially influence behavior and create conflicts of interest, but small gifts do not. However, scientific evidence on the impact of small gifts on business relationships is scarce. We conducted a natural field experiment in collaboration with sales agents of a multinational consumer products company to study the influence of small gifts on the outcome of business negotiations. We find that small gifts matter. On average, sales representatives generate more than twice as much revenue when they distribute a small gift at the onset of their negotiations. However, we also find that small gifts tend to be counterproductive when purchasing and sales agents meet for the first time, suggesting that the nature of the business relationship crucially affects the profitability of gifts.

Suggested Citation

  • Michel André Maréchal & Christian Thöni, 2019. "Hidden Persuaders: Do Small Gifts Lubricate Business Negotiations?," Management Science, INFORMS, vol. 65(8), pages 3877-3888, August.
    • Handle: RePEc:inm:ormnsc:v:65:y:2019:i:8:p:3877-3888
    DOI: 10.1287/mnsc.2018.3113
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    More about this item

    Keywords

    reciprocity; gift exchange; field experiment; negotiations;
    All these keywords.

    JEL classification:

    • D63 - Microeconomics - - Welfare Economics - - - Equity, Justice, Inequality, and Other Normative Criteria and Measurement
    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments

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