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Content
December 2007, Volume 30, Issue 6
- 831-849 Searching for latent class segments in technological services
by Francisco Javier Rondan-Cataluña & Manuel Jesus Sanchez-Franco & Angel Francisco Villarejo-Ramos
March 2007, Volume 29, Issue 12
- 1687-1706 The impact of brand equity on brand preference and purchase intentions in the service industries
by Hsin Hsin Chang & Ya Ming Liu - 1707-1721 E-service quality: an internal, multichannel and pure service perspective
by José M. Barrutia & Jon Charterina & Ainhize Gilsanz
September 2007, Volume 29, Issue 12
- 1659-1668 Explaining consumer complaining behaviour in double deviation scenarios: the banking services
by Ana B. Casado-Díaz & Juan L. Nicolau-Gonzálbez - 1745-1761 Creating environmental knowledge through ‘green communities’ in the Spanish pharmaceutical industry
by Juan Gabriel Cegarra-Navarro & Jose-Rodrigo Cordoba-Pachon & Gonzalo Wandosell Fernandez de Bobadilla - 1779-1796 Service failures and recovery strategies of chain restaurants in Taiwan
by Chen-Tsang (Simon) Tsai & Ching-Shu Su
February 2007, Volume 29, Issue 12
- 1723-1743 Individual attitudes to learning and sharing individual and organisational knowledge in the hospitality industry
by Jen-Te Yang - 1763-1778 Analysis of competency differences among frontline employees from various service typologies: integrating the perspectives of the organisation and customers
by Jui-Min Li & Jen-Shou Yang & Hsin-Hsi Wu
September 2007, Volume 29, Issue 11
- 1529-1546 Exploration of lead factors affecting service recovery
by Wen-Bao Lin - 1581-1595 The effects of relational bonds on online customer satisfaction
by Yi-Ling Chen & Hung-Chang Chiu - 1597-1613 Price dispersion of online air tickets for short distance international routes
by Pei-Chun Lin & Chen-Cheng Chen & Mei-Hui Song
October 2007, Volume 29, Issue 11
- 1615-1633 Power perceptions and modes of complaining in higher education
by Avinandan Mukherjee & Mary Beth Pinto & Neeru Malhotra
June 2007, Volume 29, Issue 11
- 1479-1489 Who are the online grocers?
by Tak-Kee Hui & David Wan - 1491-1512 Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector
by Seung-Kyu Rhee & June-Young Rha - 1513-1528 An integrated model of customer social exchange relationship: the moderating role of customer experience
by Youjae Yi & Taeshik Gong - 1547-1564 Zone of tolerance for banks: a diagnostic model of service quality
by Halil Nadiri & Jay Kandampully & Kashif Hussain - 1565-1579 Cross-country comparison of intellectual capital performance of commercial banks in Asian economies
by Chaur-Shiuh Young & Hwan-Yann Su & Shih-Chieh Fang & Shyh-Rong Fang
November 2007, Volume 29, Issue 9
- 1183-1197 Making customer relationship management work: evidence from the banking industry in Taiwan
by Nan-Hong Lin & Wen-Chun Tseng & Yu-Chung Hung & David C. Yen - 1199-1214 The dimensions of international hotel employee service attitude and their managerial implications
by Chun-Min Kuo - 1215-1230 Multi-channel store image and the effects on purchase intention
by Ja-Shen Chen & Russell K.H. Ching & Hung Tai Tsou - 1231-1241 Investigating antecedents of consumers' recommend intentions and the moderating effect of switching barriers
by Chung-Yu Wang
October 2007, Volume 29, Issue 9
- 1171-1182 Purchased, modified, created: consumer voices in experience gifts
by Jackie Clarke
December 2007, Volume 29, Issue 9
- 1243-1259 Demographics, psychographics, price searching and recall in retail shopping
by Dungchun Tsai & Hsiao-Ching Lee
January 2007, Volume 29, Issue 8
- 1135-1149 Implementing e-business through eListening in the Spanish information technology industry
by Juan G. Cegarra-Navarro & Maria Teresa Sánchez-Polo - 1151-1169 Emotional and rational motivations for customer loyalty in business-to-business professional services
by Barbara Čater & Tomaž Čater
May 2007, Volume 29, Issue 5
- 591-605 Multi-dimensional role of trust in Internet banking adoption
by Shumaila Yousafzai & John Pallister & Gordon Foxall - 653-667 Assessing performance in services: the travel agency industry
by Ricardo Sellers-Rubio & Juan L. Nicolau-Gonzálbez - 693-707 Profitability in Portuguese service industries: a panel data approach
by Paulo J. Maçãs Nunes & Zélia M. Serrasqueiro & Tiago N. Sequeira - 709-721 Geographic market entry of Taiwan securities firms
by Hsien-Jui Chung & Chun-Chung Chen & Hsuan Lo
April 2007, Volume 29, Issue 5
- 607-620 Customer-driven philosophy in the banking industry under different ownership status: the case of Greece
by Lucas G. Papazissimou & Antonios Georgopoulos - 669-691 Service recovery model: the integrated view
by Wen-Bao Lin
November 2007, Volume 29, Issue 4
- 503-521 Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
by Yuksel Ekinci & Philip L. Dawes
October 2007, Volume 29, Issue 4
- 557-568 Exploring the solution -- the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
by Szu-Chi Yang & Chiayu Tu & Suechin Yang
November 2007, Volume 29, Issue 3
- 331-343 Integration and organisational learning capabilities in third-party logistics providers
by Kuo-Chung Shang - 367-385 A data envelopment analysis on assessing the competitiveness of Korean hotels
by Hokey Min & Hyesung Min & Seong Jong Joo
October 2007, Volume 29, Issue 3
- 249-265 The construction of local authenticity: an exploration of two service industry cases
by Sara Värlander - 267-280 An integrated model of customer loyalty: an empirical examination in retailing practice
by Yen-Chun Chen & Yung-Cheng Shen & Shuling Liao - 281-296 Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
by Chin-Tsai Lin & Chuan Lee & Wen-Yu Chen - 297-316 Determinants of industry performance: region vs. country effects in knowledge-intensive service industries
by Yi-Min Chen - 317-329 Displayed emotions to patronage intention: consumer response to contact personnel performance
by Edward Shih-Tse Wang
December 2007, Volume 29, Issue 3
- 345-366 Operating performance of European bank mergers
by Ahmad Ismail & Ian Davidson & Regina Frank
December 2007, Volume 29, Issue 1
- 9-19 Basic ethical principles applied to service industries
by Jacob Dahl Rendtorff - 47-58 Global retailers and their corporate codes of ethics: the case of Wal-Mart in Germany
by Till Talaulicar
November 2007, Volume 29, Issue 1
- 59-74 The impacts of ethical sales behaviour on customer loyalty in the life insurance industry
by Mei-Fang Chen & Liang-Hung Mau
August 2007, Volume 29, Issue 1
- 91-110 Service quality tolerance in creative business service relationships
by Mark Davies
November 2007, Volume 28, Issue 7
- 877-882 Exploring alternative approaches in service industries: the role of entrepreneurship
by Salvador Roig Dobón & Domingo Ribeiro Soriano - 883-897 Entrepreneurial failure and discrimination: lessons for small service firms
by Linda B. Samuels & Maheshkumar P. Joshi & Yvonne Demory - 899-917 The role of entrepreneurial capital in building service reputation
by Eleanor Shaw & Wing Lam & Sara Carter - 919-937 Exploring the relationship between the human resource management practices and growth in small service firms
by Levent Altinay & Eser Altinay & Judie Gannon - 939-951 University entrepreneurship centres as service businesses
by Itxaso del-Palacio & Francesc Sole & Joan Manuel Batista-Foguet - 953-971 Entrepreneurial resource acquisition via personal networks: an empirical study of German start-ups
by Peter Witt & Andreas Schroeter & Christin Merz - 973-987 Entrepreneurial applications of the lean approach to service industries
by Sang M. Lee & David L. Olson & Sang-Heui Lee & Taewon Hwang & Matt S. Shin - 989-1001 E-commerce entrepreneurship as a national priority: the case of Thailand
by Nittana Sukasame & Terrence Clifford Sebora & Antonia Mohedano-Suanes - 1003-1013 Factors affecting the performance of entrepreneurial service firms
by SeongBae Lim & Domingo Ribeiro & Sang M. Lee - 1029-1040 The client as co-manufacturer and environmental entrepreneur: a research agenda
by Beatriz Junquera & Jesús A. del Brío & Esteban Fernández
October 2007, Volume 28, Issue 7
- 1015-1028 Configuration of innovation and performance in the service industry: evidence from the Taiwanese hotel industry
by Chun-Yao Tseng & Hui-Yueh Kuo & Shou-Shiung Chou - 1041-1053 Beyond ideal-type depictions of entrepreneurship: some lessons from the service sector in England
by Colin C. Williams
December 2007, Volume 27, Issue 8
- 977-990 Growth and Productive Dynamism of Business Services: EU-15, Spain and the Region of Madrid
by Antonio García Tabuenca & Fernando Coral Polanco - 991-1006 Buying a Book as a Christmas Gift: Two Routes to Customer Immersion
by Michela Addis & Giulia Sala - 1007-1020 Quality Management: A Key Process in the Service Industries
by Ofer Zwikael & Shlomo Globerson - 1021-1039 Towards a Successful CRM Implementation in Banks: An Integrated Model
by Riyad Eid - 1041-1051 The Influence of Merger and Acquisition Activities on Corporate Performance in the Taiwanese Telecommunications Industry
by Hsiang-Hsi Liu & Tser-Yieth Chen & Lin-Yen Pai - 1053-1072 Standardisation versus Adaptation: Geographical Pressures to Deviate from Franchise Formats
by Juliet Cox & Colin Mason - 1073-1085 The Importance of Hotel Employee Service Attitude and the Satisfaction of International Tourists
by Chun-Min Kuo - 1087-1110 Explaining Market Heterogeneity in Terms of Value Perceptions
by David Martín Ruiz & Carmen Barroso Castro & Enrique Martín Armario - 1111-1128 Strategic Performance Measurement and Value Drivers: Evidence from International Tourist Hotels in an Emerging Economy
by Hao-Chen Huang & Wenyi Chu & Wei-Kang Wang
October 2007, Volume 27, Issue 7
- 831-847 Knowledge is not Enough: Organisational Attention and Replication Strategies
by David M. Brock & Eyal Yaniv - 849-863 Effects of Personality on Service Quality in Business Transactions
by Ching-I Teng & Kuei-Wen Huang & I-Ling Tsai - 865-880 The Impact of Buying Environment Characteristics of Retail Websites
by Jung-Hwan Kim & Minjeong Kim & Jay Kandampully - 881-891 Determinants of the Use of the Internet as a Tourist Information Source
by Teodoro Luque-Martínez & J. Alberto Castañeda-García & Dolores Ma Frías-Jamilena & Francisco Muñoz-Leiva & Miguel A. Rodríguez-Molina - 893-905 The Influence of Internal Communities of Practice on Customer Perceived Value in Professional Service Relationships
by Satu Nätti & Johanna Still - 907-921 Proportion of Franchised Outlets and Franchise System Performance
by Luis Vázquez - 923-946 A New Internet Driven Internationalisation Framework
by José M. Barrutia & Carmen Echebarria - 947-961 Small Business--Bank Relationships and the Role of Internet Banking
by Barry Howcroft & Mark Durkin & Gillian Armstrong & Elaine Emerson - 963-976 Life Insurance in Nigeria: An Application of the Theory of Reasoned Action to Consumers' Attitudes and Purchase Intention
by Ogenyi Ejye Omar & Nana Owusu-Frimpong
September 2007, Volume 27, Issue 6
- 671-686 Mixed Findings on the Service Recovery Paradox
by Chihyung Ok & Ki-Joon Back & Carol W. Shanklin - 687-707 Pricing of Payment Services: A Comparative Analysis of Paper-based Banking and Electronic Banking
by Göran Bergendahl & Ted Lindblom - 709-730 An Empirical Approach to Service Classification for Productivity Management Studies
by Farhad Shafti & Robert Van Der Meer & Terry Williams - 731-746 The Balanced Scorecard and Strategic Control: A Hotel Case Study Analysis
by P.A. Phillips - 747-755 From Service to Experience: Understanding and Defining the Hospitality Business
by Nigel Hemmington - 757-777 The Impact of Outsourcing Strategies on Information Systems Capabilities in the Hotel Industry
by Tomás F. Espino-Rodríguez & Antonia M. Gil-Padilla - 779-794 Implementation and Outcomes of Customer Value: A Dyadic Perspective
by Shu-Ching Chen & Pascale G. Quester - 795-808 Student Satisfaction Index in Portuguese Public Higher Education
by Helena Alves & Mário Raposo - 809-829 Network Dynamics and the Internationalisation Process of Small Advertising Agencies
by Dev K. Boojihawon
July 2007, Volume 27, Issue 5
- 509-523 Mutual Fund Performance and Persistence in Taiwan: A Non-Parametric Approach
by Chi-Sheng Hsu & Jwu-Rong Lin - 525-548 Advance Demand and a Critical Analysis of Revenue Management
by Irene C.L. Ng - 549-562 Capital Structure of Portuguese Service Industries: A Panel Data Analysis
by Paulo J. Maçãs Nunes & Zélia M. Serrasqueiro - 563-582 Knowledge of Inter-customer Relations as a Source of Value Creation and Commitment in Financial Service Firm's Intermediation
by Kent Eriksson & øystein D. Fjeldstad & Amir Sasson - 583-604 Enjoyment of the Shopping Experience: Impact on Customers' Repatronage Intentions and Gender Influence
by Cathy Hart & Andrew M. Farrell & Grazyna Stachow & Gary Reed & John W. Cadogan - 605-616 Responsible Alcohol Service: Ethics and the Licensee
by J.D. Pratten - 617-634 The Determinants of Target Returns in European Bank Mergers
by Ahmad Ismail & Ian Davidson - 635-652 A Systems Approach to Service Development in a Concurrent Engineering Environment
by Ching-Chow Yang - 653-669 Learning Culture as a Mediator of the Influence of an Individual's Knowledge on Market Orientation
by Juan Gabriel Cegarra-Navarro & Beatriz Rodrigo-Moya
June 2007, Volume 27, Issue 4
- 339-354 Location Determinants and Patterns of Foreign Logistics Services in Shanghai, China
by Junjie Hong - 355-369 Service Quality in Public Services as a Segmentation Variable
by Manuel Sánchez-Pérez & Raquel Sánchez-Fernández & Gema M. Marín-Carrillo & Juan C. Gázquez-Abad - 371-388 Service Orientation: Its Impact on Business Performance in the Medical Service Industry
by Sung-Joon Yoon & Dong-Choon Choi & Jong-Won Park - 389-409 The Tradability of Services within Canada and the European Union
by Arjan Lejour & Jan-Willem de Paiva Verheijden - 411-434 Sectoral Structure, Qualification Characteristics and Patterns of Labour Mobility
by Carlos Iglesias-Fernández & Raquel Llorente-Heras - 435-452 Services Branding: Revealing the Rhetoric within Retail Banking
by Deirdre O'loughlin & Isabelle Szmigin - 453-469 Service Industry Clustering: A Comparison of Broadcasting in Three City-Regions
by Gary A.S. Cook & Naresh R. Pandit - 471-494 Strengthening the Quality--Loyalty Linkage: The Role of Customer Orientation and Interpersonal Relationship
by Pei Chao & Hsin-Pin Fu & Iuan-Yuan Lu - 495-507 Organisational Perception of Customer Satisfaction: Theories and Evidence
by Humphry Hung & Y. H. Wong
April 2007, Volume 27, Issue 3
- 189-192 A SELECTION FROM THE RESER CONGRESS IN GRANADA—Growth, Employment and Location of Services: New Trends in a Global World
by Marie-Christine Monnoyer - 193-214 Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research
by Faridah Djellal & Faïz Gallouj - 215-232 Executives and Business Services: Key Factors of French Metropolitan Growth
by Pierre-Yves Léo & Jean Philippe - 233-249 ‘Do versus Buy’ Decisions in the Demand for Knowledge Intensive Business Services
by Eva Pardos & Ana Gómez-Loscos & Fernando Rubiera-Morollón - 251-262 The Decentralisation of Airbus Production and Services
by Marie-Christine Monnoyer & Jean-Marc Zuliani - 263-277 Outsourcing in the German Hospital Sector
by Boris Augurzky & Markus Scheuer - 279-292 Delocalisation and ICT Outsourcing in the CEEC Countries: The Role of Proximities
by Patrick Ternaux & Desislava Kolarova - 293-303 Local Care Services: A Reflection on the Conditions for their Emergence and Development
by Andre Barcet & Joël Bonamy - 305-320 Are Foreign Firms Delocalising Services From Spain?
by Marta Muñoz Guarasa - 321-338 Knowledge Intensive Business Services and Urban Industrial Development
by Heidi Wiig Aslesen & Arne Isaksen
March 2007, Volume 27, Issue 2
- 91-104 Combining Service Blueprint and FMEA for Service Design
by Pao-Tiao Chuang - 105-124 A New Framework for Service Supply Chains
by Tuncdan Baltacioglu & Erhan Ada & Melike D. Kaplan & Oznur Yurt And & Y. Cem Kaplan - 125-137 The Role of the Internet in the Marketing of Independent Public Houses in the UK
by John Pratten & Susan Scoffield - 139-150 Do the Poor Wake Up Quickly? A Study of Low Pay and Muted Horizons
by Sumeetra Thozhur & Michael Riley & Edit Szivas - 151-174 Relationship Quality of an Establishment and Perceived Value of a Purchase
by Javier Sánchez-Garcia & Miguel A. Moliner-Tena & Luís Callarisa-Fiol & Rosa M. Rodríguez-Artola - 175-188 Private Label Development: The Large Food Retailer Faced with the Supplier's Opportunism
by Gilles Paché
January 2007, Volume 27, Issue 1
- 1-14 The Relationship between Timing of Tipping and Service Effort
by An-Tien Hsieh & Der-Huang Wu - 15-28 Uncovering Dimensionality in the Servicescape: Towards Legibility
by Andrew J. Newman - 29-46 Customer Relationship Management of the Information Education Services Industry in Taiwan: Attributes, Benefits and Relationship
by Chiung-Ju Liang & Wen-Hung Wang - 47-58 The Status of the Small Hotel Firm
by Alison Morrison & Fiona Conway - 59-73 Effects of Destination Image on Meeting Participation Intentions: Empirical Findings from a Professional Association and its Annual Convention
by Myong Jae Lee & Ki-Joon Back - 75-89 Self-Service Technology and the Service Encounter
by Amanda Beatson & Nick Lee & Leonard V. Coote
January 2006, Volume 29, Issue 8
- 1053-1075 Racial differences in restaurant tipping: A labour process perspective
by Zachary W. Brewster & Christine Mallinson
October 2006, Volume 29, Issue 8
- 1037-1051 Identification of adopter categories for online banking in Turkey
by Bahtişen Kavak & Canan Demirsoy
November 2006, Volume 29, Issue 8
- 1077-1092 Simultaneous analysis of whether and how long to go on holidays
by Juan L. Nicolau & Francisco J. Más
September 2006, Volume 29, Issue 8
- 1105-1123 The moderating role of switching barriers on customer loyalty in the life insurance industry
by Mei-Fang Chen & Ling-Huei Wang
May 2006, Volume 29, Issue 8
- 1093-1104 Physical attractiveness stereotypes and service quality in customer--server encounters
by Hsiang-Fei Luoh & Sheng-Hshiung Tsaur
December 2006, Volume 29, Issue 8
- 1125-1134 The smile of the tourist: the relationship between price sensitivity and expenses
by Juan L. Nicolau
December 2006, Volume 29, Issue 7
- 977-993 The effects of two directions of conflict and facilitation on frontline employees’ job outcomes
by Osman M. Karatepe & Hasan Kilic - 1007-1019 Users' perceptions of the free, virtual-only service experience
by Baris Yilmazsoy & Mohammed Saad & Svetlana Cicmil
November 2006, Volume 29, Issue 6
- 847-859 How passive ownership restrictions affect the rate of franchisee failure
by Luis Vázquez
July 2006, Volume 29, Issue 6
- 741-760 Realising competitive advantage through HRM in New Zealand service industries
by Vicky Browning & Fiona Edgar & Brendan Gray & Tony Garrett - 761-773 Accounting for operating environments in measuring water utilities’ managerial efficiency
by Andrés J. Picazo-Tadeo & Francisco González-Gómez & Francisco J. Sáez-Fernández - 791-803 Spatial spillovers and employment growth in the service sector
by Paul Bishop - 805-812 Acquisition pattern analysis for evolutionary database marketing
by Leonard Paas - 813-834 The roles of personality and general ethical judgments in intention to not repay credit card expenses
by Cherng G. Ding & Kuochung Chang & Na-Ting Liu
October 2006, Volume 29, Issue 6
- 835-845 Evaluating the financial performances of Korean luxury hotels using data envelopment analysis
by Hokey Min & Hyesung Min & Seong Jong Joo & Joungman Kim - 861-873 Coping with national health insurance: Strategic behaviours of Taiwan’s hospitals
by Kuo-Cherh Huang & Ning Lu & Yi-Hsin Hsu & Mei-Ling Sheu & Che-Ming Yang & Yi-Hua Chen
December 2006, Volume 29, Issue 5
- 723-739 Using involvement for segmenting the adoption of e-commerce in travel
by Miguel Moital & Roger Vaughan & Jonathan Edwards
October 2006, Volume 29, Issue 2
- 219-233 Gibrat’s law: empirical test of Portuguese service industries using dynamic estimators
by Paulo J. Maçãs Nunes & Zélia M. Serrasqueiro - 235-247 Establishment of a performance-evaluation model for service quality in the banking industry
by Shun-Hsing Chen
May 2006, Volume 29, Issue 2
- 111-125 Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
by Hsin-Hui (Sunny) Hu & Jay Kandampully & Thanika Devi Juwaheer
July 2006, Volume 29, Issue 2
- 127-141 The attribution of service failures: effects on consumer satisfaction
by Victor Iglesias
December 2006, Volume 26, Issue 8
- 819-836 Communicating Services Brands' Values Internally and Externally
by Leslie De Chernatony & Susan Cottam & Susan Segal-Horn - 837-847 Towards an Understanding of the Relationship between Mood, Emotions, Service Quality and Customer Loyalty Intentions
by Christopher J. White - 849-859 The Effect of Organisational Vision on Service Quality Delivery
by Chu-Mei Liu - 861-872 An Exploratory Approach to Evaluating Performance Measures: The Managers' Perspective
by Aviad A. Israeli & Rachel Barkan & Michal Fleishman - 873-888 Spatial Aspects of ICT Development in Russia
by Desislava Kolarova & Asel Samaganova & Ivan Samson & Patrick Ternaux - 889-901 The Relationship between Individualism, Collectivism, the Perception of Justice, Demographic Characteristics and Organisational Citizenship Behaviour
by Aaron Cohen & Anat Avrahami - 903-919 Strategic Choice and Organisational Context in HRM in the UK Hotel Sector
by Nick Wilton
October 2006, Volume 26, Issue 7
- 709-726 A cross-cultural perspective on the role of emotion in negative service encounters
by Anne M. Smith - 727-745 The Antecedents of Prosocial Service Behaviours: An Empirical Investigation
by Anna-Lena Ackfeldt & Veronica Wong - 747-763 Developing the profiles of supermarket customers through data mining
by Hokey Min - 765-786 Development of performance measurement systems in quality management organisations
by Hsin Hsin Chang - 787-800 Enhancing knowledge-based service quality: A knowledge management perspective
by Hwan-Yann Su & Yichen Lin - 801-817 Bank presence in firm equity: A diversification based approach
by María Victoria Ruiz-Mallorquí & Inmaculada Aguiar-Díaz & Diego R. Medina-Muñoz
September 2006, Volume 26, Issue 6
- 597-613 Reputation and value creation in search shops
by Norman T. Sheehan & Charles B. Stabell - 615-632 Strategic actions in European soccer: Do they matter?
by Ron De Heij & Patrick Vermeulen & Linda Teunter - 633-650 Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs
by Vanessa Apaolaza Ibáñez & Patrick Hartmann & Pilar Zorrilla Calvo - 651-669 Self-scanning technologies in retail: Determinants of adoption
by Gian Luca Marzocchi & Alessandra Zammit - 671-687 Quality in Electronic Commerce B2C: Perceptions, Expectations and Importance
by Lucía Melián Alzola & Víctor Padrón Robaina - 689-707 The evolution of syndicated loan markets
by Yener Altunbaş & Blaise Gadanecz & Alper Kara
July 2006, Volume 26, Issue 5
- 479-492 How much for cash? Tackling the cash-in-hand ethos in the household services sector
by Colin C. Williams - 493-511 The contribution of tourism to the UK economy: Satellite account perspectives
by Jane Bryan & Calvin Jones & Max Munday - 513-535 Analysing retail failure from an historical perspective: A case study of A. Goldberg & Sons plc
by John Pal & Dominic Medway & John Byrom - 537-555 Customer satisfaction and Scuba-diving: Some insights from the deep
by Martin Maccarthy & Martin O'neill & Paul Williams - 557-579 An investigation of real estate agent service to home sellers: Relevant factors and attributions
by Pratibha A. Dabholkar & Jeffrey W. Overby - 581-595 Developing the service template process: From measurement to agendas for improvement
by Christine S. Williams & Mark N.K. Saunders
June 2006, Volume 26, Issue 4
- 361-379 Flow and consumers in e-based self-services: New provider--consumer relations
by Lars Fuglsang & Jon Sundbo - 381-395 Service level agreements: An essential aspect of outsourcing
by Nicholas Beaumont - 397-420 A taxonomy of standards in the service sector: Theoretical discussion and empirical test
by Knut Blind - 421-436 International franchising decision-making: An application of stakeholder theory
by Levent Altinay & Samantha Miles - 437-458 An examination of the antecedents of e-customer loyalty in a confucian culture: The case of South Korea
by Teck-Yong Eng & Eun Jin Kim - 459-477 Productivity changes in Taiwanese hospitals and the national health insurance
by Shih-Neng Chen
April 2006, Volume 26, Issue 3
- 249-265 Internationalisation of Japanese professional business service firms
by Patrik Ström & Jan Mattsson - 267-285 Outsourcing of advanced business services in the Spanish economy: Explanation and estimation of the regional effects
by Santiago R. Martínez-Argüelles & Fernando Rubiera-Morollón - 287-302 Exploiting ICT potential in service firms in transition economies
by Metka Stare & Andreja Jaklič & Patricia Kotnik - 303-327 Innovation in care services for the elderly
by Faridah Djellal & Faïz Gallouj - 329-346 Performance as a classification criterion of tourist origins and destinations
by Paulo Águas & Paulo Rita & Jorge Costa - 347-360 On the recent extension of price and production statistics to health and education
by Damien Broussolle
March 2006, Volume 26, Issue 2
- 119-145 The behavioural sequence of the financial services industry in Taiwan: Service quality, relationship quality and behavioural loyalty
by Chiung-Ju Liang & Wen-Hung Wang - 147-163 The influence of employee behavioural performance on customer focus strategies
by Carolyn A. Strong - 165-187 International retail joint venture learning
by Mark Palmer - 189-202 Total factor productivity change: An examination of the commercial banking industry in India and Pakistan
by Barry Howcroft & Ali Ataullah - 203-221 Determinants of ethnic minority entrepreneurial growth in the catering sector
by Levent Altinay & Eser Altinay - 223-248 Incomplete global integration and regional knowledge-intensive service industries
by Yi-Min Chen
January 2006, Volume 26, Issue 1
- 1-13 Market oriented reforms of health services: A non-parametric analysis
by Alessandra Ferrari - 15-38 An exploration of the meanings of hotel brand equity
by Rob Bailey & Stephen Ball - 39-57 The effects of selected antecedents on the service recovery performance of frontline employees
by Osman M. Karatepe - 59-71 Measuring pure managerial efficiency of international tourist hotels in Taiwan
by Fei-Ching Wang & Wei-Ting Hung & Jui-Kou Shang - 73-95 Managing improvisation within change management: Lessons from UK financial services
by Stephen A. Leybourne - 97-117 Market discipline and regulatory authority oversight of banks: Complements not substitutes
by Paul Hamalainen
December 2005, Volume 25, Issue 8
- 945-958 Spatial inequalities in UK GDP per head: The role of private and public services
by Peter Gripaios & Paul Bishop - 959-977 Spatial divisions of expertise: Knowledge intensive business service firms and regional development in Norway
by John R. Bryson & Grete Rusten - 979-997 Service industries and regional development: An analysis for eastern Germany
by Uwe Blien & Anette Haas - 1029-1044 Retaining customers in UK financial services: The retailers' tale
by Jillian Dawes Farquhar